D15PS00317_Amendment_000001.pdf

(x)

D15PS00317

x x

1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT

THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

x

Herndon VA 20170

D11

Suite 4000 381 Elden St Division 1/Branch 1 Interior Business Center, AQD

08/10/2015000001

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

07/17/2015

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not, is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This Amendment replaces Solicitation D15PS00317 in its entirety, and updates the

Solicitation as follows.

a) Provides a table of Questions and Answers (Q&A) in response to vendor questions that were sent by interested vendors to the Contracting Officer.

b) Updates the text in the PWS Paragraph C.2.2 Contractor Offices in response to questions received about Contractor Offices in the Washington D.C. metropolitan area.

Continued ...

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

Louis Gilden

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

NSN 7540-01-152-8070

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

2 88

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

D15PS00317/000001

c) Adds the cities of Washington DC, Miami FL, and Minneapolis MN to Group 1 Metropolitan Areas in PWS Attachment J-2 Geographical Labor Rates.

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

TABLE OF CONTENTS

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

SECTION C- DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

SECTION D - PACKAGING AND MARKING

SECTION E - INSPECTION AND ACCEPTANCE

SECTION F - DELIVERIES OR PERFORMANCE

SECTION G - CONTRACT ADMINISTRATION DATA

SECTION H - SPECIAL CONTRACT REQUIREMENTS

SECTION I - CONTRACT CLAUSES

SECTION J - LIST OF ATTACHMENTS

ATTACHMENT J-1 – PRICING

ATTACHMENT J-2 – GEOGRAPHICAL LABOR RATES

ATTACHMENT J-3 – SAMPLE TASK ORDERS

SECTION K - REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

CONTRACTORS

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS OR

RESPONDENTS

SECTION M – EVALUATION FACTORS FOR AWARD

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

General B.1

This single award Indefinite-Delivery / Indefinite-Quantity (IDIQ) contract is issued by the Department of the Interior (DOI), Interior Business Center (IBC), Acquisition Services Directorate (AQD) on behalf of the DOI Office of Collaborative Action and Dispute Resolution

(CADR).

Contract Type B.2

This is an IDIQ contract type for a performance-based acquisition to procure commercial workplace conflict management services. The services acquired under this IDIQ are not considered inherently governmental and shall not be performed in any manner to be construed as personal services.

Contract Term B.3

The IDIQ contract will include a Base Year and four Option Years, for a total ordering period of five years starting from the effective date of award.

Minimum and Maximum Ordering Amounts B.4

The maximum ordering amount for this IDIQ contract is $1,500,000.00 per year, for a total of $7,500,000.00 covering the Base Year and four Option Years. The guaranteed minimum amount is $2,500.00 for the entire five year Period of Performance (POP) of the contract.

Task Orders B.5

This IDIQ contract only allows for the issuance of orders on a Time-and-Materials (T&M) or Labor-Hour (LH) basis, in accordance with FAR 12.207(c)(3).

The Government shall issue T&M or LH Task Orders against the IDIQ contract for severable and non-severable services. Task Orders may only be issued by an AQD Contracting Officer (CO). The Contractor shall perform work under this contract as specified in written Task Orders issued by the CO.

The Government will only be obligated for items and quantities specified in individual Task Orders issued under this contract. The actual number of hours and labor categories will be negotiated at the Task Order level.

Task Orders will include Labor, as well as, Other Direct Costs (ODCs), and/or Travel; each as separate line items with not-to-exceed (NTE) ceiling amounts. Task Orders shall not change any terms or conditions of the IDIQ contract. Task ordering procedures are addressed in Section G.

Place of Performance B.6

Hourly labor rates shall reflect that all services are performed at a Government site or facility.

The specific place of performance will be designated by the Government at the Task Order level.

Ordering CLINs B.7

Task Orders shall be issued against this IDIQ contract using the following CLINs.

Period Of Performance

CLIN # Description

Base Year CLIN 0001 Labor CLIN 0002 ODCs CLIN 0003 Travel

Option Year 1 CLIN 0004 Labor CLIN 0005 ODCs CLIN 0006 Travel

Option Year 2 CLIN 0007 Labor CLIN 0008 ODCs CLIN 0009 Travel

Option Year 3 CLIN 0010 Labor CLIN 0011 ODCs CLIN 0012 Travel

Option Year 4 CLIN 0013 Labor CLIN 0014 ODCs CLIN 0015 Travel

Labor Rates B.8

The Contractor’s proposed labor rates and labor categories shall be listed in the IDIQ contract.

The Contractor shall not exceed the labor rates listed in the IDIQ contract or use different labor categories for Task Orders. The Contractor shall quote labor rates for Task Orders based on the location of the provider not the place of performance, in accordance with Attachments J-1 and J- 2.

Fully Burdened Hourly Labor Rates B.8.1

Labor rates listed in the IDIQ contract shall reflect fully burdened hourly rates for all labor categories. Fully burdened labor rates are inclusive of profit, fringe benefits, salary, general and administrative (G&A), and indirect costs. In addition, the fully burdened hourly labor rates shall reflect that all services performed are on a Government site and the Government is providing all necessary equipment, materials, and other items necessary to perform these services.

Productive Direct Labor-Hours B.8.2

The Contractor can only charge the Government for productive direct labor hours, which are defined as those hours expended by Contractor personnel in performing work specified under Task Orders issued against this IDIQ contract, or for travel time, which, at the discretion of DOI, can be awarded on task orders in which the service provider is required to drive more than 150 miles each way to provide service at a location where regularly scheduled plane or train service is not available. Travel time shall be compensated at a rate of 25% of the labor rate for the individual engaged in the travel.

Productive labor or travel does not include training, sick leave, vacation, Government or Contractor holidays, jury duty, military leave, or any other kind of administrative leave including acts of God (i.e. hurricanes, snowstorms, tornadoes, etc.), Presidential funerals, or any other unexpected Government closures.

Adding/Changing Labor Categories/Rates B.8.3

Labor categories and fully burdened hourly labor rates may be added or changed, as needed, throughout the life of the IDIQ contract by a modification to the IDIQ contract.

However, the Government anticipates that all applicable labor categories and rates will be established at the award of the IDIQ contract.

Other Direct Costs and Travel B.9

ODCs and Travel are allowable under the IDIQ. The CO shall determine the allowability of ODCs in accordance with the Federal Acquisition Regulation (FAR) Subpart 31.2 Contracts with Commercial Organizations. Travel costs shall be reimbursed in accordance with the FAR 31.205-46. ODCs and Travel expenses will be specifically authorized in writing in the Task Order and will be listed as NTE amounts in Task Orders. Estimated ODC and Travel expenses will be reviewed at the time the Task Order is awarded for allowability, allocability and reasonableness before they are authorized. Actual incurred Travel and ODC expenses will be reviewed again at invoice time, and approved expenses will be reimbursed by the Government.

Task Orders issued will identify the specific place(s) of performance. If Travel is required to a location that is over fifty miles one-way from the Contractor personnel normal place of performance, then allowable Travel charges may be reimbursed in accordance with FAR 31.205-

46. Fee, profit, or general and administrative fee will not be allowable on Travel expenses.

ODCs and Travel shall be included in the Task Order as NTE amounts. Travel shall be authorized in writing by the Contracting Officer’s Representative (COR) in the NTE amount stated in the Task Order. The Contracting Officer (CO) shall approve all ODCs in advance. The Contractor shall not be reimbursed for ODCs or Travel without prior advance written approval.

Any shipping is considered an ODC with CO prior approval required and shall be FOB Destination. See Attachment 2 for the approved labor categories and rates for this Task Order.

Government Holidays B.10

The following holidays and situations are normally observed by Government personnel: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation such as Presidential funerals, any other unexpected Government closures, or any kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.).

North American Industry Classification Systems (NAICS) / Product Service Code B.11

(PSC)

The applicable NAICS code for this acquisition of commercial services is 541612 Human Resources Consulting Services with a size standard of $15 million. The PSC code is R408 Program Management / Support Services.

SECTION C- DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

WORKPLACE CONFLICT MANAGEMENT SERVICES

PERFORMANCE WORK STATEMENT

FEBRUARY 24, 2015

C.1 Introduction

The Contractor shall perform the services described in this contract in accordance with the regulations, policies, and procedures provided in this contract, and subsequent Task Orders issued against this contract, as well as the following DOI documents.

1) CORE PLUS Departmental Manual Chapter http://www.doi.gov/pmb/cadr/programs/workplace/upload/370DM752-2-CONFLICT- RESOLUTION-PLUS-PROGRAM.doc

2) CORE PLUS Implementation Handbook http://www.doi.gov/pmb/cadr/programs/workplace/upload/CORE-PLUS-Implementation- Handbook-V2-0.doc

C.1.1 Background

DOI is the nation’s principal conservation agency, charged with the mission “protect America’s natural resources and heritage, honor our cultures and tribal communities, and supply the energy to power our future.” Over 70,000 individuals work for DOI and its nine DOI bureaus in 1,900 locations across the United States, Puerto Rico, Virgin Islands, U.S. Territories, and Freely Associated States.

The Office of Collaborative Action and Dispute Resolution (CADR) established in October 2001, is located within the Office of the Secretary under the Assistant Secretary for Policy, Management and Budget (PMB) of DOI. The CADR office promotes, coordinates and facilitates greater use of conflict management and consensus-building processes throughout the DOI bureaus and offices of DOI to support the missions of DOI.

Workplace conflict management in DOI is addressed through the Department’s Integrated Conflict Management System, known as CORE PLUS (COnflict REsolution PLUS). CORE PLUS represents a DOI-wide effort to promote a culture where employees are able to recognize and respond to conflict in constructive ways that decrease tensions, increase understanding, improve problem-solving, and produce better results. CORE PLUS attempts to manage and resolve informal and formal workplace disputes, grievances, and Equal Employment Opportunity (EEO) matters. The purpose of CORE PLUS is to provide DOI employees with processes, tools, and skills that will allow them to prevent the escalation of differences and collaboratively solve problems as close to the origin of those problems as possible. It includes the adoption of Department-wide practices and structures that assist the Department in preventing and managing conflict. CORE PLUS creates an environment throughout DOI for raising all kinds of concerns, allowing for concerns to be heard, people to be treated respectfully, and problems to be solved effectively in a fair, friendly, flexible, and fast manner.

C.1.2 Purpose

To fulfill this mission, the CADR office is seeking to procure the services of high quality mediators, facilitators, executive and conflict coaches, trainers, ombuds experts, organizational development experts, change management experts, curriculum designers, and other individuals involved in the field of conflict management, in order to better manage their respective workplace conflicts and collaborative problem-solving activities.

C.2 Summary Requirements

C.2.1 Provide Conflict Management Professionals

The Contractor shall have the resources to provide Conflict Management Professionals (CMPs) in all of the geographic areas in which the DOI operates. The Contractor shall: provide a pool of qualified CMPs throughout the country; oversee their performance; manage and administer Task Orders and deliverables; and provide technical direction. The Contractor shall manage a roster of experienced professional service providers in all the below disciplines.

C.2.1 CMP Services

The Contractor shall provide neutral third party CMP services in the following areas.

1. Facilitation - Facilitate conversations between two or more DOI employees.

2. Mediation - Help DOI parties in conflict to reach agreements.

3. Coaching - Work one-on-one with DOI employees to manage their conflicts and enhance their collaborative and leadership skills. Executive and Leadership Coaches are required to have accreditation from the International Coaching Federation. Conflict coaches and individuals utilizing coaching techniques and skills that are ancillary to another service provided under the contract are not required to have such accreditation.

4. Ombuds Services - Help DOI organizations track problem areas and make recommendations for change, and provide a forum for employees to raise work-related concerns or questions.

5. Process Design - Assess issues, relationships, and conflicts in order to design the best process for addressing the conflict.

6. Organizational Development - Help DOI organizations to develop the internal capacity to maximize and sustain their effectiveness, and address leadership, team, and structural challenges.

7. Change Management - Use a structured approach to promote change in DOI individuals or organizations.

8. Strategic Planning - Help DOI organizations to develop strategies for achieving their goals.

9. Conducting Assessments - Conduct climate assessments of organizations to ascertain the organizations level of need for conflict management services.

10. Training - Train DOI employees in the skills and methods of conflict management including for example, conflict management skills, negotiation skills, and effective communication skills. Also, design curricula for training.

11. Direct Support and Technical Support - Provide administrative assistance, expert technical advice, systems design, and communications assistance with respect to CORE

PLUS.

C.2.2 Contractor Offices

The Contractor shall maintain a Washington, D.C. metropolitan area office at no additional cost to the Government, that is, the Contractor shall maintain an office close enough to Washington, D.C., so that the Contractor can attend regular meetings and conferences with DOI CADR staff in the Washington, D.C. metropolitan area on short notice without incurring Travel expenses.

Such offices can be established immediately after award of the contract. DOI expects this office to be staffed during normal working hours by the Contractor's staff in order to facilitate regular meetings and conferences between the Contractor and DOI CADR staff located in the Washington, D.C. metropolitan area. The Contractor's project management and financial staff shall work hours compatible with normal work hours in the Eastern Time zone to facilitate easy contact with the DOI CADR Office and the DOI CO.

C.2.3 General Requirements

1. As used in this contract, the term CMP refers to mediators, facilitators, executive and conflict coaches, trainers, ombuds experts, organizational development experts, change management experts, curriculum designers, and other individuals involved in the field of conflict management. The DOI Contracting Officer Representative (COR) and DOI bureau CORs will be charged with overseeing and providing COR Guidance on the day-to-day administration of the contract and individual Task Orders.

2. Requirements for services and technical guidance will be issued by the COR or designee through COR Guidance sent to the Contractor.

3. When acting as a third-party neutral in performing any service under this contract, the Contractor shall not take a position on the merits of a case or issue nor decide the appropriate resolution of the conflict for the parties.

4. If at any time the impartiality, credibility, practices, or effectiveness of a CMP becomes unacceptable to DOI or any of the parties involved in a service provided under this contract, upon notification from the DOI CO, the Contractor shall cease all work, and if deemed appropriate by the COR or CO, reassign the service to another CMP.

5. The Contractor shall work collaboratively with DOI personnel in performing certain services.

This could involve co-mediation, co-facilitation, co-coaching, and other activities.

6. Upon the issuance of a Task Order or COR Guidance for the development of a written product such as a report, case study, fact sheet, minutes of a meeting, white paper, brochure, power point presentation, or similar product, the Contractor shall first develop a draft product. The Contractor shall submit the draft product to the appropriate DOI or bureau Point of Contact (POC) and the parties to the process for comment, if deemed an appropriate step by the POC.

The Contractor shall then incorporate the comments into the draft and submit the final product to the POC.

7. The Contractor shall abide by the standards of ethical conduct relevant to the field in which it is providing service. These include the standards of the Association for Conflict Resolution, the American Arbitration Association, the Dispute Resolution Section of the American Bar Association, the International Coaching Federation, and the International Ombuds Association, or the equivalent professional associations.

8. The Contractor must have the capability of receiving payment for micro-purchase engagements (total value of engagement is $3,000 or less) by Government Purchase Card, subject to the approval of the COR. All micro-purchase orders are subject to the prior approval of the COR.

9. The Contractor must demonstrate itself to be a healthy, ongoing financial concern, with the financial wherewithal to withstand slowdowns in business, including the potential for Government furloughs and shutdowns due to a lapse in appropriations and/or end of year blackout periods.

10. The Contractor must demonstrate it has the organizational resources and management bench strength to ensure there is no drop off in service if the primary POC for the Contractor is unable to perform.

C.2.4 Contractor’s Management Systems

The Contractor shall administer and maintain the following.

1. A comprehensive status, deliverable, and cost tracking mechanism(s) or process(es) capable of tracking each Task Order and each project and subproject assigned to a Task Order, as part of the normal record keeping, cost tracking and invoicing process. The tracking system(s) shall be made available to the CO and COR upon request.

2. A comprehensive methodology that is consistent with CORE PLUS for expeditiously identifying, matching, selecting, and managing CMPs to meet the needs of DOI. The process shall be responsive to the needs of DOI in identifying a recommended individual or a slate of potential individuals and assisting the parties in selecting a CMP(s) with appropriate skills, knowledge and experience in the processes and substantive issues described in a particular task order, and for responding to such needs as geographic location, foreign language ability, and cultural sensitivities. DOI reserves the right to reject any CMP offered by the Contractor for a particular Task Order.

3. A methodology for contract administration/program administration, evaluation, oversight, and quality assurance for services performed under each task to ensure DOI receives the highest quality of service at all times, consistent with the CORE PLUS program.

4. Consistent contact with DOI. In administering the contract, the Contractor’s primary responsibilities shall include: contact with relevant DOI staff including the COR, CADR office, AQD contracting office, and individual bureau offices; selection and oversight of CMP(s) for individual Task Orders; and oversight of tracking, invoicing, and quality control evaluative aspects of this contract. The Contractor shall have: 1) sufficient knowledge of conflict management and Integrated Conflict Management Systems (ICMS), to be able to identify, select, manage, and evaluate service providers; and 2) sufficient knowledge of Federal contracting regulations and practices to efficiently manage the contracting relationship.

C.2.5 Direct Support and Technical Support

The Contractor shall perform the following as ancillary to a service provided under this contract.

1. Administrative Assistance

Ancillary to a service provided under this contract, and with approval of the DOI COR or designee, the Contractor shall provide the following administrative assistance.

Obtain meeting room facilities and the use of appropriate equipment for a meeting.

Arrange the Travel of CMPs or other experts or consultants, as appropriate and when necessary, and in accordance with FAR 31.205-46.

2. Expert Technical Assistance

Ancillary to a service provided under this contract, the Contractor shall provide assistance in locating, retaining, and managing subject matter experts (SMEs) from other fields. Such support shall require the advance approval of the DOI COR. The Contractor may need to consult with parties involved in the matter in identifying the experience, education and skills required of the expert and to further define the scope of the expert’s work. The Contractor will be responsible for reimbursing Travel and other related direct expenses of such consultants and experts when necessary and appropriate.

3. Systems Design

The Contractor shall provide expert assistance to DOI in designing, implementing, and evaluating the CORE PLUS system.

4. Communications Assistance

Ancillary to a service provided under this contract, the Contractor shall assist DOI in implementing efficient and effective communications, information exchange and education processes through teleconference calls, electronic communications, fact sheets, brochures, white papers, and other means of communication.

5. Document Creation, Editing and Assistance

The Contractor shall provide assistance as follows.

Designing, writing, and editing educational materials, including fact sheets, brochures, talking points, checklists, analyses, web site content, and other forms of communication necessary to educate parties about tools for addressing potential or actual conflict situations.

Researching technical or process information necessary for the project, including but not limited to collecting information, conducting analyses, and performing data surveys.

C.3 Tasks

C.3.1 Labor Category Requirements

1. Crosswalk - Tasks, Labor Categories, Experience, Years of Experience

Labor Category

Definition

Task 1 -

CMP

Services - Mediation, facilitation, or ombuds services

Task 2 - Strategic planning, change management, and/ or organizational development services

Task 3 - Training / curriculum development

Task 4 Executive and Leadership Coaching

Subject Matter Expert

(SME)

8 minimum years of specialized experience in the specific discipline in which the service is being offered X X X N/A

Senior

11 minimum years of experience in the discipline X X X N/A

Mid-level

6-10 minimum years of

Junior

2-5 minimum years of

Senior Coach

8 minimum years of work specialized in coaching N/A N/A N/A X

Mid-Level

4 minimum years of work

Junior

2 minimum years of work

2. General Labor Category Requirements

The Contractor shall maintain a pool of qualified, diverse, professional CMPs that can meet the diverse subject matter and geographic requirements of DOI as follows.

A minimum of 40 hours of training in the discipline in which they are to provide the service.

An understanding and knowledge of the theories, concepts and practices in the discipline in which they are to provide the service.

SME Labor Category – Requires Bachelor’s degree and a minimum of 8 years of specialized experience in the specific discipline in which the service is being offered.

Senior-level Labor Category- Requires Bachelor’s degree and a minimum of 11 years of experience in the relevant discipline.

Mid-level Labor Category - Requires Bachelor’s degree and a minimum of 6-10 years of experience in the relevant discipline.

Junior Labor Category - Requires Bachelor’s degree and a minimum of 2-5 years of experience in the relevant discipline.

Senior Coach Labor Category - Requires Bachelor’s Degree, accreditation from the International Coach Federation (ICF) at the Master Certified Coach (MCC) Level or ACC level with 10 or more years of related work experience (minimum of 8 years of work specialized in coaching).

Mid-Level Coach - Requires Bachelor’s Degree, accreditation from the International Coach Federation (ICF) at the Professional Certified Coach (PCC) Level or ACC level with 5-7 years of related work experience (minimum of 4 years of work specialized in coaching).

Junior Coach - Requires Bachelor’s Degree, accreditation from the International Coach Federation (ICF) at the ACC level with 3-5 years of related work experience (minimum of 2 years of work specialized in coaching).

The Contractor shall be responsible for the following tasks under this contract.

C.3.2 Task 1 - Provide Conflict Management Program Services, and Design and Conduct Workplace Conflict Prevention and Resolution Processes

The Contractor shall provide expert conflict management services including mediation, facilitation, ombuds services, conflict coaches, or other conflict management services appropriate for DOI as part of CORE PLUS Tasks performed by the Contractor.

The Contractor shall maintain a pool of qualified, diverse, professional CMPs that can meet the diverse subject matter and geographic requirements of DOI. CMPs providing mediation, facilitation, coaching, or ombuds services shall demonstrate the following qualifications.

An understanding and knowledge of ICMS and administrative processes and time frames applicable to resolving conflict in matters involving issues relating to EEO, sexual orientation, administrative grievance, whistleblowing, prohibited personnel practices, and other related issues.

The Contractor shall ensure that the selected CMP does the following.

Contacts all participating parties to arrange a mutually acceptable time, place and design for the process, and if the parties are willing, to discuss with them the background of the case.

Arranges logistics of meetings, conference calls or electronic communications for participants upon request; this includes scheduling, arranging facilities and equipment, and notifying participants if necessary.

Provides the conflict management services agreed to by the parties, which may include mediation, facilitation, coaching, or ombuds services. The services may entail individual phone calls, conference calls, joint session meetings, individual meetings or caucuses, group processes, such as team building or training sessions, or any other process found acceptable by the parties.

Assists with drafting any agreement document and ensuring that any written agreement is consistent with DOI policy and CORE PLUS requirements and is appropriately reviewed pursuant to DOI policy and CORE PLUS requirements.

Provides a report on the process within 30 days of the completion of any conflict management or dispute resolution process. The CMP shall assist in the evaluation of processes per DOI policy and CORE PLUS requirements.

The CMP shall complete the appropriate evaluation questionnaire and/or participate in interviews for evaluation purposes.

C.3.3 Task 2 – Strategic Planning, Change Management, and Organizational Development Support

The Contractor shall provide expert strategic planning, change management, and organizational development support appropriate for DOI as part of CORE PLUS.

The Contractor shall maintain a pool of qualified, diverse, professional CMPs that can meet the diverse subject matter and geographic requirements of DOI. CMPs providing strategic planning, change management, and/or organizational development services shall demonstrate the following.

An understanding and knowledge of the theories, concepts and practices in the discipline in which they are to provide the service.

Consult on collaborative change management initiatives, organizational development needs, strategic planning and evaluation of program performance.

Assist DOI program staff in developing a list of potential participants, identifying a tentative set of issues to be addressed, preparing background information, interviewing participants, and designing appropriate processes.

When requested, arrange logistics of training sessions, workshops, conferences, meetings for participants, including scheduling, arranging facilities, notifying participants, and providing advance materials.

When requested, prepare summaries or minutes of each meeting/event and distribute them to the participants.

Communicate (orally and in writing) with parties before, during, and after meetings as appropriate.

Conduct a process debriefing with DOI officials to identify lessons learned.

Conduct an evaluation of the process and makes recommendations for continuous improvement.

When requested, write final report on the process including follow up recommendations or plans for future activities.

C.3.4 Task 3 - Training / Curriculum Development

The Contractor shall provide training in all areas that relate to conflict management, such as:

effective conflict management, conflict prevention and conflict resolution processes, negotiation skills, consensus building processes, collaborative leadership, communication skills, team building, and other subject matter courses that increase the effectiveness of interactions and negotiations with the goal of building organizational capacity to constructively manage conflicts and resolve disputes in the workplace. To promote efficiency, where requested, training shall be designed so that it can be replicated by other service providers, including DOI employees. The Contractor may be requested to train DOI personnel so that they may become trainers of the particular subject matter.

The Contractor shall maintain a pool of qualified, diverse, professional CMPs that can meet the diverse subject matter and geographic requirements of DOI. CMPs providing training services shall demonstrate the following.

An understanding and knowledge of the theories, concepts, and practices in the discipline in which they will provide the service.

Conduct a needs assessment with DOI staff that identifies training needs, training objectives, and sources of materials to meet those needs.

Design and/or conduct training seminars or workshops.

Produce training materials (manuals, videos, computer-assisted text, etc.).

Provide expertise on training delivery and training content.

Prepare and present educational information such as fact sheets, handouts, and other materials in support of training.

Handle all logistics of arranging meetings for participants, including scheduling, arranging facilities, notifying participants, and providing advance materials.

Prepare summaries for each training session.

Conduct a debriefing after each event to discuss lessons learned with DOI officials.

Conduct an evaluation of the training or other educational event and makes recommendations for improvement of the training process.

Write report summarizing the training.

The Contractor shall ensure that the selected CMP develops and designs curriculum (including, among other things, training manuals, train-the-trainer sessions, and visual aids), for training on conflict management.

C.3.5 Task 4: Executive and Leadership Coaching

The Contractor shall provide expert executive and leadership coaches as part of CORE PLUS. .

The Contractor shall maintain a pool of qualified, diverse, professional executive and leadership coaches that can meet the diverse subject matter and geographic requirements of DOI.

C.4 Labor Category Definitions

C.4.1 Facilitator

Facilitates processes as an impartial practitioner to improve the flow of information between parties. Helps parties or group move through a problem-solving process to reach group decisions, achieve stated goals, or resolve or improve a situation. Facilitators generally become less involved in the substantive issues than a mediator.

C.4.2 Mediator

Mediates confidential processes as an impartial practitioner. Assists parties in attempting to reach mutually acceptable resolution of the issues.

C.4.3 Conflict Coach

Provides one-on-one conflict coaching services to clients in need of coaching services.

C.4.4 Executive/Leadership Coach

Provides one on one executive or leadership coaching to clients in need of executive or leadership coaching services. Executive/Leadership coaches require certification from the International Coaching Federation. This requirement does not apply to situations in which a service provider is using coaching techniques and skills in a manner that is ancillary to another service provided under this contract.

C.4.5 Ombudsman

Provides Ombudsman services to DOI and its bureaus.

C.4.6 Training Specialist

Provides training services. This entails any function within the training area, including curriculum design, train-the-trainer services, as well as standard training.

C.5 Quality

C.5.1 Quality Assurance Plan and Quality Assurance Surveillance Plan

The Contractor’s comprehensive technical solution must be supported by the Contractor’s Quality Assurance Plan (QAP) and Quality Assurance Surveillance Plan (QASP). The QAP is considered a part of the IDIQ contract. The QAP is all-encompassing of the overall requirement and will remain at the IDIQ level in order to support the requirement in its entirety, and not at the specificity required at the Task Order level.

The Contractor shall adhere to the accepted QAP. The purpose of the QAP is to ensure the contract requirements and standards that are considered most critical to performance of the contract are met.

The QASP is used by the Government to evaluate the requirements and standards defined in the QAP. The QASP is all encompassing of the overall requirement and will remain at the IDIQ level to support the requirement in its entirety in order to monitor overall performance, and not at the specificity required at the Task Order level.

Therefore, the Contractor’s performance under each Task Order will be supported by the QAP and QASP, as the overall services are similar regardless of the specificity of the requirement itself defined at the Task Order level. The Contractor shall provide a draft QASP and QAP which shall be finalized by mutual agreement of the parties, as soon as possible after the award of the IDIQ contract.

SECTION D - PACKAGING AND MARKING

Use of this section is not required as this is a contract for services and the Government does not anticipate packaging or marking requirements for deliveries. However, specific submission requirements for reports will be designated at the Task Order level.

SECTION E - INSPECTION AND ACCEPTANCE

E.1 Inspection and Acceptance

The QASP along with the QAP will be utilized for inspection and acceptance for all Task Orders as appropriate

The COR will perform inspection and acceptance of the work products and services to be provided via Task Orders issued against the IDIQ. The CO may perform inspection and acceptance, as needed. Inspection, acceptance, and rejection will be based upon compliance with the Task Order, as well as the IDIQ contract terms and conditions as awarded (or modified post-award).

Inspection of services to be furnished hereunder shall be performed by the COR or CO in accordance with FAR clauses 52.212-4, 52.246-6, and any other provisions/clauses as specified in this document. The Government reserves the right to conduct any inspection and/or test it deems reasonably necessary to assure that the services provided conform to all aspects of the contract requirements. Final acceptance of deliverables shall be made by the COR or CO.

Deliverables shall be submitted on or before the due date specified in each Task Order.

Deliverable work documents shall be clear and concise. Any diagrams shall be easy to understand and be relevant to the supporting narrative. All text and diagrammatic files shall be editable by the Government. Editable electronic copies are required as part of any deliverable.

Inspection and acceptance will be performed at the following addresses

COR OR CO

U.S. Department of Interior Office of Collaborative Action and Dispute Resolution 801 North Quincy Street, Suite 400 Arlington, VA 22203

U.S. Department of Interior Interior Business Center Acquisition Services Directorate 381 Elden Street, Suite 4000 Herndon, VA 20171

SECTION F - DELIVERIES OR PERFORMANCE

F.1 Period of Performance

a. The period of performance (POP) of the IDIQ contract is from the effective date of the contract through 12 months thereafter. If an option is exercised, the POP shall be extended through the end of that Option Period.

b. The POP of this IDIQ contract follows.

Period Start Date End Date Base Year Effective date of award 12 months Option Year 1 End of Base Year 12 months Option Year 2 End of Option Year 1 12 months Option Year 3 End of Option Year 2 12 months Option Year 4 End of Option Year 3 12 months

c. IDIQ and Task Order POP: For those Task Orders issued before the expiration of the

IDIQ, the period of performance may extend within a reasonable time after the expiration of the IDIQ. A reasonable timeframe takes into consideration the extent of price guarantee in relation to the hourly rates applicable for the period of performance of that Task Order in accordance with the IDIQ contract.

d. Transition: If a transition period is required, it will be designated at the Task Order level and is applicable in accordance with FAR clause 52.237-3 Continuity of Services in Section I of the IDIQ contract.

F.2 Deliverables

Deliverables may be required at the Task Order level, and will be delineated therein.

F.3 Notice to the Government

In the event the Contractor anticipates difficulty in meeting performance requirements, complying with the contract delivery schedule or date, or whenever the Contractor has knowledge that any actual or potential situation may delay or threaten to delay the timely performance of this contract, the Contractor shall immediately notify the CO and the COR, in writing, giving pertinent details. This notification shall be informational only and shall not be construed as a waiver by the Government of any performance requirements or delivery schedule.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 Contract Administration – Points of Contact

Louis Gilden Senior Contracting Officer U.S. Department of the Interior Interior Business Center Acquisition Services Directorate 381 Elden Street, Suite 4000 Herndon, Virginia 20170 Phone: 703-964-3680 Email: louis_gilden@ibc.doi.gov

Jeff Pearson Contract Specialist U.S. Department of the Interior Interior Business Center Acquisition Services Directorate 381 Elden Street, Suite 4000 Herndon, Virginia 20170 Phone: 703-964-3567 Email: jeff_pearson@ibc.doi.gov

G.2 Contracting Officer’s Authority

The CO is the only person authorized to make or approve any changes in any of the requirements of this contract or Task Orders and notwithstanding any provisions contained elsewhere in this contract, the said authority remains solely in the CO. In the event the Contractor makes any changes at the direction of any person other than the CO, the change will be considered to have been made without authority and no adjustment will be made in the contract terms and conditions, including price.

G.3 Contracting Officer’s Representative (COR) Authority

COR To Be Determined (TBD) U.S. Department of the Interior Office of Collaborative Action and Dispute Resolution (CADR) 801 North Quincy Street, Suite 400 Arlington, VA 22203 Office: TBD Email: TBD

The COR is the individual within the Program Management function who has overall technical responsibility for this effort.

The COR supports the CO and Contract Administrator (CA) during administration of this effort by:

1. Making final decisions regarding any recommended rejection of deliverables;

2. Providing technical clarification relative to overall workload matters;

3. Providing advice and guidance to the Contractor in the preparation of deliverables and services;

4. Providing acceptance of deliverable products to assure compliance with requirements.

The COR provides technical direction to the Contractor, i.e., shifting work emphasis between areas of work; fills in details, or otherwise serves to accomplish the purposes of this effort.

Technical direction shall be within the scope of the IDIQ contract and Task Orders.

In addition to providing technical direction, the COR will:

1. Monitor the Contractor’s technical progress, including surveillance and assessment of performance, and recommend to the CO and CA, any changes in the requirement;

2. Assist the Contractor in the resolution of technical problems encountered during performance; and

3. Perform inspection and acceptance or recommendation for rejection of Contractor deliverables and identify deficiencies in delivered items. This does not replace any other quality assurance inspection requirements that are specified elsewhere within the IDIQ contract or Task Orders.

The COR does NOT have the authority to and may NOT issue any technical direction which:

1) Constitutes an assignment of work outside the general scope of this effort;

2) Constitutes a change as defined in the “Changes” clause;

3) In any way causes an increase or decrease in cost or the time required for performance;

4) Changes any of the terms, conditions, or other requirements of this effort; and

5) Suspends or terminates any portion of this effort.

6) The COR does not have the authority to commit Government funds.

G.4 Department of the Interior Acquisition Regulation (DIAR) 1452.201-70 Authorities and delegations (Sep 2011)

(a) The CO is the only individual authorized to enter into or terminate this contract, modify any term or condition of this contract, waive any requirement of this contract, or accept nonconforming work.

(b) The CO will designate a COR at time of award. The COR will be responsible for technical monitoring of the Contractor's performance and deliveries. The COR will be appointed in writing, and a copy of the appointment will be furnished to the Contractor. Changes to this delegation will be made by written changes to the existing appointment or by issuance of a new appointment.

(c) The COR is not authorized to perform, formally or informally, any of the following actions:

(1) Promise, award, agree to award, or execute any contract, contract modification, or notice of intent that changes or may change this contract;

(2) Waive or agree to modification of the delivery schedule;

(3) Make any final decision on any contract matter subject to the Disputes Clause;

(4) Terminate, for any reason, the Contractor's right to proceed; and

(5) Obligate in any way, the payment of money by the Government.

(d) The Contractor shall comply with the written or oral direction of the Contracting Officer or authorized representative(s) acting within the scope and authority of the appointment memorandum. The Contractor need not proceed with direction that it considers to have been issued without proper authority. The Contractor shall notify the Contracting Officer in writing, with as much detail as possible, when the COR has taken an action or has issued direction (written or oral) that the Contractor considers to exceed the COR's appointment, within 3 days of the occurrence. Unless otherwise provided in this contract, the Contractor assumes all costs, risks, liabilities, and consequences of performing any work it is directed to perform that falls within any of the categories defined in paragraph (c) prior to receipt of the Contracting Officer's response issued under paragraph (e) of this clause.

(e) The Contracting Officer shall respond in writing within 30 days to any notice made under paragraph (d) of this clause. A failure of the parties to agree upon the nature of a direction, or upon the contract action to be taken with respect thereto, shall be subject to the provisions of the Disputes clause of this contract.

(f) The Contractor shall provide copies of all correspondence to the Contracting Officer and the

COR.

(g) Any action(s) taken by the Contractor, in response to any direction given by any person acting on behalf of the Government or any Government official other than the Contracting Officer or the COR acting within his or her appointment, shall be at the Contractor's risk.

(End of clause)

G.5 Contractor Responsibility

If in the opinion of the Contractor, any instruction or direction issued by the COR is outside of their specific authority, the Contractor shall not proceed but shall notify the CO/CA in writing within 3 working days after receipt of any instruction or direction.

G.6 COR Guidance

The COR may provide COR Guidance to the Contractor, i.e., shifting work emphasis between areas of work; fills in details, or otherwise serves to accomplish the purposes of the IDIQ and Task Orders. COR Guidance shall be within the scope of the IDIQ and Task Orders.

G.7 Ordering Procedures

a. Ordering Procedures at Contract Award

The Government will issue an Administrative Task Order at the time of the IDIQ contract award, in the amount of $2,500.00 representing the IDIQ Ordering Minimum, in order to establish consideration for the award of the IDIQ contract. At the end of the Base Year, if the IDIQ contract holder has not received a Task Order for a requirement, then the IDIQ contract holder may submit an invoice for the Minimum Ordering amount of $2,500.00.

b. Ordering Procedures after Contract Award

The following describes the ordering procedures inclusive of FAR clause 52.216-18 Ordering, the Government will use in issuing Task Orders, including the ordering mechanism. Selection criteria, inclusive of the basis of award and the evaluation criteria including price will be designated within the solicitation or other means such as an oral quote.

1. General Ordering Procedures

The following are the general ordering procedures to fulfill a requirement

a. The IDIQ contract provides for an indefinite quantity within the stated limits as designated in Section B.4 Minimum and Maximum Ordering Amounts and FAR clause 52.216-19 Order Limitations, for services during a fixed period of performance.

b. The Government places orders for individual requirements for which the quantity limits may be stated as number of units or as dollar values for each requirement.

c.…