D_SOW.pdf

Statement of Work (SOW)

GENERAL INFORMATION

Title of Project:

Maintenance and Repair Services for a Microarray System and Tecan Robotic Liquid Handling Apparatus (Liha)

Statement of Need and Purpose:

The purpose of this requirement is to procure maintenance support and repair services for laboratory equipment owned and operated by the National Institute on Aging (NIA). The contractor shall provide all resources necessary to accomplish the tasks and deliverables described in this Statement of Work (SOW).

Background Information and Objective:

The National Institute on Aging (NIA), Laboratory of Neurogenetics (LNG) operates a Microarray iScan and Tecan robotic liquid handling apparatus (Liha). The equipment is used by the LNG to conduct research and requires maintenance and repair services to ensure continuity of operations and full functioning of the equipment.

Period of Performance:

September 1, 2022 – August 31, 2023

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

Service maintenance and repair support for the following instrument:

Tecan Robotic Liquid Handling Apparatus

Specific Requirements:

The service mainentance and repair support should include the following:

• Maintenance plan that includes full coverage for parts and labor

• Reagent replacement upon hardware (HW) failures

• 1 preventative maintenance (PM) visit

• Remote Technical Support

• Two (2) business days average on-site response

• Hardware/software (HW/SW) updates

• On-site applications support

• Tecan Control Software HDD/Windows 10 to include a hard drive and labor.

GOVERNMENT RESPONSIBILITIES

When the Contractor is on-site for maintenance and repair support provision, the Government will provide the workspace as well as access to a desktop computer and telephone for service-related needs.

DELIVERY OR DELIVERABLES

The Contractor shall provide one report to the Government via email on a quarterly basis detailing all maintenance and repair work performed for each instrument during the reporting period. The report shall be due on the last business day of each quarter

REPORTING REQUIREMENTS

The vendor is to provide reports which detail all maintenance and repair work performed for each instrument during the reporting period

OTHER CONSIDERATIONS

The service engineers must be certified Illumina service technicians. The service technicianss training should be renewed periodically to assure standard of excellence by Illumina.

Factory-certified replacement parts only should be included.

Travel:

All travel time should be included within the provided service agreement quote.

Key Personnel:

Vendor will provide a dedicated project manager to the government as a contact point for the services.

Information System Security Plan:

Not Applicable

Data Rights:

Not Applicable

Section 508—Electronic and Information Technology Standards:

Not Applicable

Publications and Publicity:

Not Applicable

Confidentiality of Information:

Not Applicable