Customer Experience Consultant Pricing Guide.xlsx
XLSX spreadsheet 11 KB Posted
- Attached to
- Customer Experience Consulting Firm
- Solicitation number
- 202579917
- Issued by
- Colorado
About this file
The document is a Customer Experience Consultant Pricing Guide Excel spreadsheet related to a contract opportunity with Denver International Airport (DEN) in Colorado. The contract seeks consulting services to develop a comprehensive customer experience strategy, with a detailed scope of work covering current state analysis, stakeholder interviews, competitive landscape assessment, customer segmentation, and strategic planning. The pricing guide outlines multiple service categories including current state analysis, customer examination, stakeholder interviews, competitive landscape analysis, segmentation development, strategic prioritization, and activation planning across the years 2025-2027.
The pricing spreadsheet shows zero dollar amounts for all line items and years, suggesting either a placeholder document, a confidential pricing structure, or an incomplete pricing template. The associated contract opportunity description indicates the project's primary objectives are to create a unified customer experience strategy, develop journey maps, update customer segmentation profiles, establish strategic imperatives, and launch an employee visioning campaign focused on a singular customer service philosophy. While specific budget allocations are not visible in the provided documents, the project appears to be a comprehensive organizational customer experience transformation initiative for Denver International Airport.
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Other files
| File | Type | Posted |
|---|---|---|
| Customer Experience Consulting Firm RFP V4.pdf |
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Text version
Sheet1
| Breakout of Services | 2025 | 2026 | 2027 | Staff Title: | Hourly Rate: |
| Current State Analysis | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Customer Examination | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Stakeholder Interviews & Management Approach | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Competitive Landscape & Analysis | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Alignment Session | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Segmentation Development & Profiles | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Segmentation Profiles | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Segment & Touchpoint Prioritization | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Initial Metrics | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Define Customer Experience Strategy | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Concepts Meeting | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Recommendation for Furture Initiatives | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Metrics & Measurement Systems | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Strategic Priorites | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Activation Plan | $ - 0 | $ - 0 | $ - 0 | $ - 0 | |
| Total | $ - 0 | $ - 0 | $ - 0 | $ - 0 |
File details come from the government source that posted it. Updated .