CTR079122_Cpntract.pdf

Request for Proposal Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety 2102 W. Encanto Blvd.

Phoenix, Arizona 85009

Solicitation Attachment – Offer and Acceptance | Revision No. 7 | Revised 07-25

Attachment 2.1.3.1 – Offer and Acceptance Form

SUBMISSION OF OFFER:

The undersigned hereby offers and agrees to provide Mental Health and Wellness Services for First Responders in compliance with all terms, conditions, specifications, and amendments in the Solicitation and any written exceptions in the Offer indicated by the latest dated version below

CERTIFICATION: By signature in the above, Offeror certifies that it:

1. Will not discriminate against any employee or applicant for employment in violation of Federal Executive Order 11246, [Arizona] State Executive Orders 2023-09, 2023-01, 2009-09 or A.R.S. §§ 41-1461 through 41-1465;

2. Has not given, offered to give, nor intends to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, or Service to a public servant in connection with the submitted offer. Failure to provide a valid signature affirming the stipulations required by this clause will result in rejection of the Offer. Signing the Offer with a false statement will void the Offer, any resulting contract, and may be subject to legal penalties under law;

3. Complies with A.R.S. § 18-132 when offering electronics or information technology products, Services, or maintenance;

4. Has submitted this Offer as a firm offer for 180 days following the Solicitation due date and time per the Instructions to Offers. Any extensions to the Offer

Acceptance Period shall be made in accordance with the A.A.C. R2-7-C310;

5. Did not and will not involve collusion or other anti-competitive practices; and

6. Is not debarred from, or otherwise prohibited from, participating in any contract awarded by federal, state, or local government.

7. Does not participate in, and agrees not to participate in during the term of the contract, a boycott of Israel in accordance with A.R.S. § 35-393 et seq. (Unless exempt)

8. Does not participate in the use of forced labor of ethnic Uyghurs as described in A.R.S. § 35-394. (Unless exempt)

ACCEPTANCE OF OFFER

The offer is hereby accepted.

The Contractor is now bound to sell the Materials or Services listed by the attached Contract and based upon the Solicitation, including all terms, conditions, specifications, amendments, etc., and the Contractor’s Offer as accepted by the State.

The Contract shall henceforth be referred to as Contract No.

The effective date of the Contract is

The Contractor is cautioned not to commence any billable work or to provide any Material or Service under this Contract until Contractor receives a purchase order.

State of Arizona Awarded this day of 20

Offeror company name Signature of person authorized to sign Offer Date

Unstoppable Design, LLC Evangeline Mwangi, President

Address Printed name and Title

2222 W. Frye Rd # 4001 Evangeline Mwangi, President

Chandler, Arizona 85224 Contact name and Title

☐ By checking this box, Offeror is certifying that it is exempt from the requirements regarding the forced labor of ethnic Uyghurs and boycott of Israel because of one of the following: Contractor is a Sole proprietorship, has fewer than ten (10) employees; or is a non-profit organization.

Unstoppablebydesign@gmail.co m 704 293 3352

Contact email address Contact phone number

Revised Offers:

Date Signature Date Signature

Best and Final Offer:

Date Signature

10.1.2025

10.1.2025

10.1.2025

CTR079122

October 20th, 2025

14th October 25

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety 2102 W. Encanto Blvd.

Phoenix, Arizona 85009

Solicitation Attachment – Proposed Subcontractors | Revision No. 1 | Revised 11-22

Procurement officer signature

Solicitation Summary

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety 2102 W. Encanto Blvd.

Phoenix, Arizona 85009

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 3 of 65

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1. What is the State Soliciting?

The Arizona Department of Administration, State Procurement Office (the State), as authorized under A.R.S. § 41-2501 et seq. is seeking to establish one or more single-agency Contracts on behalf of Arizona Department of Public Safety, and for their sole use, to provide Psychological, Counseling, Treatment, Training and Mental Health & Wellness.

The State anticipates awarding contract(s) with the intent to secure service coverage statewide.

Whether or not it actually enters into any contracts, how many contracts it enters into, and how the work is awarded between those contracts are all at the State’s discretion. Furthermore, the State will use any awarded contracts on an as-needed basis, with no guarantee as to its actual spending under them.

The State reserves the right to accept any item or combination of items specified in the Solicitation, unless the Offeror expressly restricts an item or combination of items in its Offer, and conditions its response on receiving all items for which it provided a proposal. In the event of such restriction, the State will evaluate if an award on such a basis will result in the best value and is in the best interest for the State. The State may otherwise determine, at its sole discretion, that such restriction is non-responsive and deem the Offeror ineligible for further evaluation.

2. What is in the Solicitation?

2.1. At the time of publication, the following documents are included in the Solicitation:

2.1.1. Documents: BPM007056 Solicitation Requirements

2.1.1.1. Notice / Cover Page

2.1.1.2. Table of Contents

2.1.1.3. Solicitation Summary

2.1.1.4. Scope of Work

2.1.1.5. Special Terms and Conditions

2.1.1.6. Addendum A to the Special Terms and Conditions - Insurance

2.1.1.7. Exhibit A – Service Regions

2.1.2. Documents: BPM007056 Solicitation Instructions

2.1.2.1. Special Instructions to Offerors

2.1.2.2. Standard Instructions to Offerors (RFP)

2.1.3. Solicitation Attachments

2.1.3.1. Offer and Acceptance

2.1.3.2. Confidential Information Designation

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 4 of 65

○ Confidential Information Designation (for reference only)

2.1.3.3. Conformance Statements and Exceptions Requests

2.1.3.4. Key Personnel

2.1.3.5. Letter of Insurability

2.1.3.6. Organization Profile

2.1.3.7. Proposed Subcontractors

2.1.3.8. Experience and Capacity Response

2.1.3.9. References

2.1.3.10. Method of Approach

2.1.3.11. Pricing Sheet

2.1.3.12. Business Associates Addendum (HIPPA)

2.2. The State may issue a Solicitation Amendment at any time after Solicitation publication and before the Offer due date. It is the responsibility of the Prospective Offeror to routinely check the APP website for any Solicitation Amendments and revised documents.

Scope of Work

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 5 of 65

Scope of Work

Scope of Work

1. Purpose

1.1. The Arizona Department of Public Safety (AZDPS) is seeking proposals from qualified firms to provide health, wellness, counseling, treatment and training services in the organization’s Mental Health and Wellness Program (hereinafter referred to as the “program”) for all AZDPS employees (sworn and professional) and qualified family members to include pre-employment and fitness for duty psychological evaluations, routine mental health care, mental performance, awareness training, resiliency training, peer support, stress debriefing, stress management, and referral/navigation services.

1.2. The solicitation will result in a contract with one (1) or more Contractors to acquire culturally competent and confidential services for all DPS employees (hereinafter referred to as “Employee”) and any other qualified family members (hereinafter referred to as “Members”) as determined by AZDPS.

2. Background: First responders regularly face intense, unpredictable, and high-stress environments, there is an ongoing need to address the mental health of responders in the

United States. Early contact is vital to ensure first responders are aware of available resources, support programs, and timely access to necessary care. Addressing mental health concerns early destigmatizes seeking help and promotes a culture where services are viewed as accessible, acceptable, and essential reducing potential barriers.

3. Eligibility: All eligibility is determined by AZDPS, pursuant to A.R.S. § 38-651, A.R.S. § 38-

651.01, A.R.S. § 38- 782; Arizona Administrative Code R2-6-301. Eligibility shall also conform to federal regulations, including 26 US Code 125, Internal Revenue Code of 1986, the Patient

Protection and Affordable Care Act (PPACA), the Consolidated Omnibus Budget Reconciliation

Act (COBRA), FMLA, Medicare, Medicaid, and Uniformed Services Employment and

Reemployment Rights Act (USERRA). AZDPS shall be the final authority in deciding eligibility of members.

4. Service Regions: For the purposes of this contract, the State of Arizona has been broken down into 7 regions (see Exhibit A). It is the intent of the State to award a contract(s) on a statewide basis. Contracts may be awarded by region if determined in the best interest of the State. The

Contractor shall be able to provide all services, supply all the necessary materials, equipment, labor and supervision and meet all the requirements as stated in the specifications, terms, and conditions of this contract for all regions that are included in the submitted bid, including all areas within that region. The 7 regions are listed below and details shown in Attachment 2 pricing sheet.

The contract may be awarded to any regions individually, multiple regions or Statewide.

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 6 of 65

4.1. Region 1 – Mohave County

4.2. Region 2 – La Paz and Yuma Counties

4.3. Region 3 – Yavapai and Coconino County

4.4. Region 4 – Maricopa, Pinal and Gila Counties (Includes Phoenix Metro)

4.5. Region 5 – Navajo and Apache Counties

4.6. Region 6 – Graham, Greenlee and Cochise Counties

4.7. Region 7 – Pima and Santa Cruz Counties (Includes Tucson Metro)

5. Scope of Work: Contractor shall provide all labor, equipment, materials, hardware, software, permits, certifications, travel, per diems, insurance, applicable taxes and all other items of expense required to provide the following services. Services shall be provided at the contractor’s expense

5.1. Pre-employment Psychological Evaluations: To assess applicants all AZPOST

(Arizona Peace Officer Standards and Training) sworn law enforcement classifications with the AZDPS to determine the psychological fitness of the applicant to perform the duties of a law enforcement officials. Evaluations shall at a minimum consist of:

5.1.1. A comprehensive set of professionally recognized tests and evaluations designed to determine individual applicant’s psychological aptitude for working as a sworn law enforcement officer. Each pre-employment psychological evaluation shall be summarized to include a rating scale.

Rating scale definitions shall be provided to DPS Human Resources (HR)

Bureau Commander/Manager prior to commencement of evaluations.

5.1.2. Testing shall be defensible and free from bias against protected classes.

Test shall be administered utilizing test instruments commonly used to assess stability, cognitive ability, and suitability for law enforcement, such as, but not limited to:

5.1.2.1. Minnesota Multi-phasic Personality Index, Version 2 (MMPI #2), which may include the Law Enforcement Adjustment Scale and the

Inwald Personality Inventory (IPI)

5.1.2.2. Personality Assessment Inventory (PAI)

5.1.2.3. The California Personality Inventory (CPI)

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 7 of 65

5.1.2.4. Wonderlic Aptitude Test

5.1.2.5. PsyQ Psychological History Questionnaire

5.1.2.6. MMPI-2-RF Police Candidate Interpretive Report (PCIR)

5.1.3. Contractor shall possess an established psychological profile for entry-level law enforcement officers.

5.1.4. Psychologist shall be familiar with the related literature specific to testing public safety positions, as well as the applicable state and federal laws relevant to the area of practice before conducting assessment of candidate.

5.1.5. A structured interview shall be with clinical psychologist who specializes in law enforcement. The interview should be job related interview format and scheduled to allow sufficient time to cover the appropriate background and test result verification (suggested minimum sixty (60) minutes).

5.1.6. Pre-employment psychological reports shall include, at a minimum:

5.1.6.1. Major Findings;

5.1.6.2. A precise rating (numeric or alphabetic) showing candidates likelihood to be a successful law enforcement officer;

5.1.6.3. Identification of all potential performance problems;

5.1.6.4. All indications of job relevant psychopathology or personality disorders that may be exhibited; and

5.1.6.5. Any job-related critical admissions made during evaluation.

5.1.6.6. Report shall be clear, concise, grammatically correct, and subject to review/audit for acceptable quality by a DPS (HR) representative.

5.2. Fitness for Duty Psychological Evaluations: Purpose of evaluation is to assess the psychological fitness of an employee who, for reasons not clearly identifiable, is not performing essential job functions adequately or who may have experienced problems which could affect job performance or safety of the public and employees. Contractor shall describe within their proposal how services will be provided, including staff who will conduct the Fitness for Duty evaluation, components of a typical Fitness for Duty appointment, list of the battery of tests that will be used, estimated turnaround time for written report to DPS, copy of sample Fitness for Duty report produced by Contractor with names redacted.

Evaluations shall, at a minimum consist of:

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 8 of 65

5.2.1. Evaluations that may be required to assess officers to determine psychological fitness for duty involving heightened hazardous, stressful and physically demanding police actions. Evaluation reports shall include, at a minimum

5.2.1.1. Major Findings;

5.2.1.2. Identification of al potential performance problems;

5.2.1.3. All Indications of job relevant psychopathology or personality disorders that may be exhibited;

5.2.1.4. Any job-related critical admissions made during evaluations

5.2.2. Contractor shall immediately report any violations of law detected or potential danger to self or others by the officer being evaluated to a designated DPS HR representative for appropriate actions.

5.2.3. Any testing administered shall be objective, job related, nondiscriminatory, and validated for use with public safety candidates. The evaluation shall be conducted in accordance with the “medical” in that it may provide evidence that could lead to identifying a mental or emotional disorder or impairment.

All HIPAA guidelines shall be followed.

5.2.4. Report shall be clear, concise, grammatically correct and subject to review/audit for acceptable quality by a DPS HR representative.

5.2.5. AZDPS reserves the right to add additional job classifications to pre-employment and psychological evaluations at any point of the contract term, as determined by AZDPS needs, to ensure public safety and operational effectiveness.

5.3. Confidential employee counseling stabilization and referral services:

Purpose of evaluation is to assist employees with job related issues or job-related events requiring such services as determined by DPS Human Resources Manager or DPS management. Services shall, at a minimum:

5.3.1. Remain confidential unless it is determined the employee presents a danger to self or others and should be removed from duty, or other related precautions shall be communicated to designated DPS HR representative for the employee’s safety and well-being of others.

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 9 of 65

5.3.2. Contractor shall immediately report any violations of law detected or potential danger to self or others by the officer being evaluated to designated DPS HR representative for appropriate actions.

5.3.3. Any outside or excluded services expenses for employee referrals not covered by the employee’s health insurance plan shall be borne by the employee.

5.4. Crisis intervention and post trauma counseling services: Purpose is to assist employees who may have experienced traumatic incidents such as shootings, hostage situations, line-of-duty deaths and similar incidents. Services shall, at a minimum:

5.4.1. Evaluate the employee as to whether the employee is fit for duty, restricted duty or unfit for duty and provide a professional opinion with a prognosis if applicable. On a case-by-case basis, a course of treatment or intervention may be recommended to designated DPS HR representative.

5.4.2. Provide debriefing and counseling referral following a traumatic incident in either a group setting or individual services within 24 hours after request from designated DPS HR representative.

5.4.3. Contractor shall immediately report any violations of law detected or potential danger to self or others by the officer being evaluated to designated DPS HR representative for appropriate actions.

5.4.4. Offeror shall describe how services will be assessed and how timeframes will be guaranteed.

5.5. Behavioral Health and Wellness Services: Purpose of this section is to provide a holistic mental health and wellness program tailored to the unique needs of our law enforcement personnel. The selected program(s) will provide an integrated framework for the diverse mental health services outlined in section 5.5 of this

RFP, fostering an environment that addresses the distinct challenges faced by law enforcement professionals. And assist employees with job related issues or job-related events requiring such services as determined by DPS Human Resources

Manager or DPS management. Services shall, at a minimum:

5.5.1. Confidential Annual Counseling Sessions (Check-ins): The Contractor shall provide one (1) annual sixty (60) minute counseling session in-person

(preferred) or via telehealth with a licensed clinician for all DPS employees both sworn and civilian, - approximately 2,200 employees within 30 days of request submitted unless otherwise directed by the AZDPS.

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 10 of 65

5.5.2. Confidential Employee Counseling Stabilization and Referral

Services: The Contractor shall connect an employee with a qualified

Mental Health Professional that is best suited to meet each employee’s individual needs including, but not limited to, mental, family and relationship conflicts, alcohol or substance abuse, co-dependency, stress, child and elder care to suicidal ideation. The Contractor shall provide up to ten (10) short term in-person (when available) or virtual counseling sessions to each employee (approximately 2,200) and Members.

5.5.3. Supervisor Referrals/Consultations: The Contractor shall have the ability to provide counseling sessions for employees under the program referred by a supervisor.

5.5.3.1. The Contractor shall provide the counseling sessions for referrals within a timeframe as agreed upon by AZDPS HR.

5.5.4. Crisis Response Services: The Contractor shall provide Crisis Response

Services to provide immediate (24-Hour) support statewide in case of critical incidents or traumatic events. The Contractor’s services shall include protocol for accessing mental health services promptly and effectively, ensuring members have access to the necessary support during challenging times. These services shall include,

5.5.4.1. Critical Incident On-scene Response: The Contractor shall have the ability to respond to critical incidents and provide clinicians at the scene of Critical Incidents, or another location designated by

AZDPS within the guidelines below. Submissions should demonstrate how these services meet the unique needs of law enforcement personnel.

5.5.4.1.1. Region 1 – Mohave County – Drive time plus sixty (60) minutes from notification

5.5.4.1.2. Region 2 – La Paz and Yuma Counties – Drive time plus sixty (60) minutes from notification

5.5.4.1.3. Region 3 – Yavapai and Coconino County – Drive time plus sixty (60) minutes from notification

5.5.4.1.4. Region 4 – Maricopa, Pinal and Gila Counties (Includes

Phoenix Metro) – Ninety (90) minutes from notification

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 11 of 65

5.5.4.1.5. Region 5 – Navajo and Apache Counties – Ninety (90) minutes from notification

5.5.4.1.6. Region 6 – Graham, Greenlee and Cochise Counties –

Ninety (90) minutes from notification

5.5.4.1.7. Region 7 – Pima and Santa Cruz Counties (Includes Tucson

Metro) - Ninety (90) minutes from notification

5.5.4.2. Critical Incident Stress Management

5.5.4.2.1. Routine Group Debriefings: The Contractor shall conduct group debriefings with units as directed by the AZDPS HR that are regularly exposed to high levels of stress including, but not limited to child abuse investigators, crime scene investigators, fatal collision investigators, dispatchers, etc.)

to ensure the group’s ongoing well-being.

5.5.4.2.2. Post Incident - Group: The Contractor shall conduct post-incident meeting with employees involved in critical incidents via small group debriefings within 72 (seventy-two) hours of the incident but, given the need to coordinate varying working schedules, shall be conducted as close in time to the incident as practical.

5.5.4.2.3. Post Incident - Individual: The Contractor shall hold a post-critical incident meeting one-on-one sessions to staff involved in critical incidents within 72 (seventy-two) hours of the incident. Given the need to coordinate varying working schedules, shall be conducted as close in time to the incident as practical. When necessary, meetings shall be conducted prior to the affected employee’s end of watch.

5.5.4.2.4. Follow-Up: The Contractor shall provide follow-up sessions for employees involved in Critical Incidents. Submissions should demonstrate how these services meet the unique needs of law enforcement personnel.

5.5.5. Additional Treatment (in/outpatient services)

5.5.5.1. The Contractor shall have the ability to provide inpatient and outpatient services, or coordinate through referrals to qualified centers, for employees (sworn and professional), addressing

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 12 of 65 conditions such as substance abuse, PTSD, and other mental health or behavioral health issues.

5.5.5.1.1. Outpatient services shall provide up to 10 sessions per issue, with up to 10 sessions for public safety personnel post-traumatic events, adjustable based on clinical needs as determined by a licensed provider.

5.5.5.1.2. Provide detailed documentation outlining inpatient mental health services, including facility accreditation, treatment protocols, length of stay, and coordination with outpatient care. Submissions should demonstrate how these services meet the unique needs of law enforcement personnel.

5.5.5.2. Treatment facilities shall offer specialized programs tailored to the unique needs of public safety employees, including trauma-informed care and experience with first responder populations.

Inpatient programs duration shall be based on the employee’s clinical needs as assessed by a licensed provider.

5.5.5.3. Referrals shall prioritize facilities with culturally competent staff capable of addressing the cultural needs of DPS employees, accessible in Arizona or via telehealth.

5.5.6. Continuing Care

5.5.6.1. The Contractor shall have the ability to provide or coordinate post-treatment to support sustained recovery and wellness tailored to the employee’s needs as determined by a licensed provider.

Submissions should demonstrate how these services meet the unique needs of law enforcement personnel.

5.5.6.2. In coordination with the provider and approval from AZDPS, the

Contractor may arrange with the Employee to provide such services billed to any group health insurance benefits for which the

Employee may be eligible.

5.5.7. Command Staff Training

5.5.7.1. The Contractor shall conduct one training with upper command staff, administration, Employee Wellness Program personnel, and peer support at no charge on program processes. The training shall be recorded and provided to DPS for future training purposes.

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 13 of 65

5.5.7.1.1. The Contractor shall provide documentation

5.5.7.1.2. The Contractor shall conduct training sessions to include handouts and information documentation, on topics to include but not limited to:

5.5.7.1.2.1. Peer Support,

5.5.7.1.2.2. CISD / Critical Stress Incident Stress Management,

5.5.7.1.2.3. Group Crisis Intervention Training

5.5.7.1.2.4. New Employee and Sworn Law Enforcement

Academy Training

5.5.7.1.2.5. Generalized Behavioral Health Training

5.5.7.1.2.6. Resiliency and Post Traumatic Growth Training

5.5.7.1.2.7. Wellness Program Coordinator Training

5.5.8. Measurement and Reporting of Program Success: Specific to section

5.5, the Contractor shall develop and implement a comprehensive evaluation framework to measure the effectiveness and impact of the health and wellness programs delivered on behalf of AZDPS.

5.5.9. Family Services: The Contractor shall have the ability & capacity to offer services to Members under the program as approved by AZDPS HR.

5.6. Training Programs: AZDPS is seeking integrated, evidence-based training solutions that equip officers with the tools to navigate topics such as high-stress situations, trauma, and emotional challenges inherent to their roles. The programs should foster resilience, emotional well-being, and effective coping strategies, to support the psychological health and operational readiness of our law enforcement workforce. Submissions should demonstrate how these services meet the unique needs of law enforcement personnel.

6. Minimum Qualifications

6.1. Contractor shall have the ability to provide counseling and resiliency skill-building services (in-person and via telehealth).

6.2. Capacity: The Contractor shall have documented ability or plan to ensure services as submitted in their bids within the awarded service regions to first responders with minimal wait periods. Providers must be qualified and have vetted staff to

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 14 of 65 ensure service ability for program needs or plan/ability to scale as needed in response to needs. The Contractor must have the ability to provide appointments within the guidelines below:

6.2.1. Appointment times shall be as follows:

6.2.2. A Member experiencing a life-threatening emergency shall be immediately assessed and have access to appropriate care within one (1) hour of the initial call.

6.2.3. A Member experiencing a non-life-threatening emergency shall be evaluated within six (6) hours.

6.2.4. For urgent, but non-emergency referrals, the Contractor shall schedule and deliver services within a mutually agreed-upon timeframe for non-urgent referrals.

6.3. Capability: The Contractor shall provide a wide range of evidence—based mental health services, including counseling, group therapy, and crisis intervention, tailored to address the specific needs of first responders who experience trauma, stress, and other mental health challenges related to their work or home life balances. Services shall be delivered in a culturally sensitive manner.

6.4. Additional Treatment: The Contractor shall provide documentation of referral and continuing care processes, including a network of licensed inpatient and outpatient facilities, and ensure treatment facilities offer specialized programs tailored to the unique needs of public safety employees, including trauma-informed care and experience with first responder populations and staffed with culturally competent clinicians capable of addressing the cultural needs of AZDPS employees.

6.5. Qualified Clinicians: The Contractor shall provide qualified clinicians with appropriate credentials, such as a licensed psychologist or psychiatrist, who specializes in working with populations regularly exposed to stress and trauma, such as emergency responders and active-duty military members. The clinician shall possess relevant experience and expertise to provide effective mental health services to first responders. The vendor/contractor must specifically show evidence of prior work with first responders (i.e., police and/or fire), and provide contact references for where this service was provided. The contractor must be licensed and credentialed within the State of Arizona to provide mental health services.

6.5.1. The Contractor must have the ability to vet, train and screen to ensure cultural competence when working with first responders as this is essential

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 15 of 65 to provide effective and ethical care. This will help mitigate the potential risks of misunderstanding, further traumatization, inadequate support, or harm to participants while promoting trust, collaboration, and positive therapeutic outcomes. It is vital that the Awarded Contractor(s) have a documented process in place to ensure those provides selected to work with the program are appropriate.

6.5.2. Key Personnel Qualifications Document and Resume: Offeror’s proposal shall include the qualifications document for each staff member and sub-consultant providing services under the scope of this solicitation.

See Attachment 2.1.3.4. The qualifications document provided shall include a minimum of the following information:

6.5.2.1. Staff member name

6.5.2.2. Academic Credentials

6.5.2.3. Years of Experience

6.5.2.4. Professional Association Memberships

6.5.2.5. Areas of Specialty

6.5.2.6. Describe law enforcement experience.

6.5.2.7. Copy of certifications held

6.5.2.8. Resume

6.6. Confidentiality and Privacy: The Contractor shall prioritize the confidentiality and privacy of all personnel. The Contractor shall have robust policies and procedures in place to protect personal information and ensure that their participation in the program does not impact their employment status or employment evaluations.

Members shall have full confidence in the confidentiality and professionalism of the wellness program.

6.7. Usage Reporting Requirements: The Contractor shall provide usage reports to

AZDPS on a quarterly and annual basis. Reporting shall include, but is not limited to, aggregate data information, network updates and coverage, provider network report, resolution rates, service quality, call log reporting, appointment availability scheduling, service utilization. The Contractor shall prioritize the confidentiality and privacy of all personnel and ensure all reporting data is compliant with HIPAA.

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 16 of 65

6.7.1. The Contractor shall accept report requests or notifications in the agreed upon format from AZDPS, the AZDPS Contract Administrator, or any authorized representative from AZDPS at no additional costs.

6.7.2. The Contractor shall provide ad hoc reports as requested by AZDPS at no additional charge.

Special Terms and Conditions

Solicitation No. BPM007056

Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

Solicitation Requirements | Revision No. 9 | Revised 09-24 | Page 17 of 65

The Special Terms and Conditions modify the Uniform Terms and Conditions. It can modify them by replacing, deleting, appending to, or revising the text of an existing provision or by inserting a new paragraph into an existing article. No other document modifies or adds to the Uniform Terms and Conditions, except as may subsequently be otherwise and expressly agreed and incorporated by Contract Amendment.

1. Definition of Terms: As used in the Contract, the terms listed below are defined as follows:

1.1. Acceptance: The document titled “Offer and Acceptance Form” bearing the state contract number once Procurement Officer has signed it to signify (1) State’s formal acceptance of the Accepted Offer and (2) the formation of the Contract. For clarity of intent, the foregoing is not to be confused with the term “acceptance” used throughout the Contract in the context of delivery, inspection, etc., with respect to Materials or Services.

1.2. Accepted Offer:

1.2.1. If State did not request a Revised Offer, then “Accepted Offer” means the

Initial Offer.

1.2.2. If State requested a Revised Offer but not a Best and Final Offer, then

“Accepted Offer” means the latest Revised Offer.

1.2.3. If State requested a Best and Final Offer, then “Accepted Offer” means the

Best and Final Offer.

1.3. “AI” means the science and engineering of making machines capable of performing tasks that are typically associated with human intelligence, such as learning and problem-solving, and includes without limitation: AI systems, classic AI, external AI, generative AI, and large language model (LLM) AI.

1.4. Arizona Procurement Code: The Arizona Procurement Code consists of Arizona Revised

Statutes (A.R.S.) §§ 41-2501 et seq. and Arizona Administrative Code (A.A.C.) R2-7-101 et seq. There is additional information in the Solicitation Instructions regarding how to access these state statutes and rules.

1.5. Arizona Risk and Authorization Management Program (AZRAMP): is used by the Arizona

Department of Homeland Security to evaluate Cloud services and Contractors that will transfer, process, or store state data outside of state-managed or controlled networks, and has three levels of control review:

1.5.1. AZRAMP Level 1 Prerequisite: 35 Controls

1.5.2. AZRAMP Level 2 Low Impact: Public Data Classification

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Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

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1.5.3. AZRAMP Level 3 Moderate Impact: Confidential Data Classification

1.6. Arizona Transaction Privilege Tax (TPT): For information, refer to the Arizona Department of Revenue (DOR) website at: https://azdor.gov/transaction-privilege-tax-tpt

1.7. Attachment. Any item that:

1.7.1. The Solicitation required Offeror to submit as part of the Offer (e.g., Initial

Offer, Revised Offer, or Best and Final Offer);

1.7.2. Was attached to an Offer when submitted; and

1.7.3. Was included in the Accepted Offer.

1.8. Cloud Services: Cloud or Cloud Services means any Software as a Service (SaaS), Infrastructure as a Service (IaaS), or Platform as a Service (Paas) involving the transfer, processing, or storage of state Data outside the control of state-managed and controlled networks.

1.9. Contract Terms and Conditions: The Special Terms and Conditions and the Uniform

Terms and Conditions taken collectively.

1.10. Contractor: The Person identified on the Accepted Offer who has entered into the Contract with the State.

1.11. Contractor Indemnitor: Contractor or any of its owners, officers, directors, agents, employees, or Subcontractors.

1.12. Co-Op Buyer: A member of the State Purchasing Cooperative that has entered into a

“Cooperative Purchasing Agreement” with the Arizona Department of Administration State

Procurement Office under A.R.S. § 41-2632. Unless there is an applicable Cooperative

Purchasing Agreement in effect at the time, a State Purchasing Cooperative member cannot be a Co-Op Buyer. For reference, “Co-Op Buyer” is to be construed as encompassing an “eligible procurement unit” under A.A.C. R2-7-101(23).

NOTE: Membership in the State Purchasing Cooperative is open to all Arizona political subdivisions, including cities, counties, school districts, and special districts. Membership is also available to non-profit organizations, other state governments, the federal government and tribal nations. For reference, “non-profit organizations” are defined in

A.R.S. § 41-2631(4) as any nonprofit corporation as designated by the I.R.S. under

Section 501(c)(3) through 501(c)(6) of the tax code.

1.13. Data Breach: Data Breach is used herein as defined as stated in A.R.S. Title 18, chapter

5, article 4 (Data Security Breaches), or in any relevant state or federal standard, to indicate an unauthorized acquisition of and unauthorized access that materially https://azdor.gov/transaction-privilege-tax-tpt

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Psychological, Counseling, Treatment, Training, Mental Health & Wellness

Arizona Department of Public Safety

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1.14. Eligible Agency:

1.14.1. If the Special Terms and Conditions indicate that the Contract is a “single-agency” contract, then “Eligible Agency” means the particular State of Arizona agency, university, commission, or board identified therein.

1.14.2. If the Special Terms and Conditions indicate that the Contract is a mandatory statewide contract, then “Eligible Agency” means any State of Arizona department, agency, university, commission, or board.

1.14.3. If the Special Terms and Conditions indicate that the Contract is a

“cooperative” contract available for use by Co-Op Buyers, then “Eligible

Agency” means any State of Arizona department, agency, university, commission, board, or any Co-Op Buyer.

1.15. Federal Risk and Authorization Management Program (FedRAMP): A federal government program that provides a standardized approach to security assessment, authorization, and continuous monitoring specifically for Cloud products and services relied upon by federal entities that store, process and transmit federal information.

1.16. Instructions to Offerors: The Solicitation Instructions document of the Solicitation.

1.17. NIST: NIST is the National Institute of Standards and Technology. For more information, see https://www.nist.gov/.

1.17.1. NIST Low Impact: If a Contractor may process, transmit, or store Public State

Data (per State Data Classification Policy P8110), metadata, and/or Data that may be released to the public that requires no additional levels of protection during its work under the Contract, or as directed by the State Chief Privacy

Officer (Arizona Department of Homeland Security Governance, Risk, and

Compliance team), then the Contractor shall comply with NIST Low Impact security controls.

1.17.2. NIST Moderate Impact: If a Contractor may process, transmit, or store

Confidential State Data (per State Data Classification Policy P8110) or metadata during its work under the Contract, then the Contractor shall comply with NIST Moderate Impact security controls.

1.18. Order: The instrument by which the Eligible Agency or Co-Op Buyer authorizes a

Contractor to perform some or all of the Work. Whether the Contract will have one Order https://www.nist.gov/

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Arizona Department of Public Safety

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Special Terms and Conditions provide that information. Any of the following are construed as an “Order”: “Purchase order,” “task order,” “service order,” or “job order”.

1.19. State’s eProcurement System: The State’s official electronic procurement system, established pursuant to A.A.C. R2-7-201 as set forth in the Arizona Department of

Administration State Procurement Office policy document Technical Bulletin No. 020, The

State’s eProcurement System–The Official State eProcurement System. Technical

Bulletin No. 020 is available online at:

https://spo.az.gov/sites/default/files/documents/files/TB_020_APP_20181024.pdf

1.20. State: With respect to the Contract generally, “State” means the State of Arizona and its department, agency, university, commission, or board that has executed the Contract.

With respect to administration or rights, remedies, obligations and duties under the

Contract for a given Order, “State” means each Eligible Agency or Co-Op Buyer who has issued the Order.

1.21. State Indemnitees: Collectively, the State of Arizona, its departments, agencies, universities, commissions, and boards and, and their respective officers, agents, and employees.

1.22. StateRAMP: A non-profit organization that provides a uniform approach to verifying that the cybersecurity of Cloud service providers (CSPs) meets the standards and regulations needed to do business with state and local governments.

1.23. Work: The totality of the Materials and the Services and all the acts of administration, creation, production, and performance necessary to fulfill and incidental to fulfilling all of

Contractor's obligations and duties under the Contract in conformance with the Contract and applicable laws.

2. Contract Interpretations

2.1. Usage. Where the Contract:

2.1.1. assigns obligations to Contractor, any reference to “Contractor” is to be construed to be a reference to the Contractor and all Subcontractors, whether they are first-tier Subcontractors, sub-subcontractors, suppliers, sub-suppliers, consultants, or sub-consultants, as well as all of Contractor’s and the

Subcontractor’s respective agents, representatives, and employees in every instance unless the context plainly requires that it is a reference only to

Contractor as apart from Subcontractors.

https://spo.az.gov/sites/default/files/documents/files/TB_020_APP_20181024.pdf

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Arizona Department of Public Safety

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2.1.2. uses the permissive “may” with respect to a party’s actions, determinations, etc., the terms is to be interpreted as in A.A.C. R2-7-101(32) [Definitions]. For clarity of intent, any right given to State using “State may” or a like construction denotes discretion and freedom to act so far as any regulatory or operative constraints permit in the relevant circumstances, provided that: (a) where written “may, at its discretion,” the discretion extends to whatever is most advantageous to State; and (b) where written only as “may,” the discretion is constrained by what is fair, reasonable, and as accommodating of the respective best interests of both parties as practicable under the circumstances;

2.1.3. uses the imperative “shall” with respect to a party’s actions, duties, etc., the term is to be interpreted as in A.A.C. R2-7-101(44) [Definitions]. Conversely, the phrase “shall not” is to be interpreted as an imperative prohibition.

2.1.4. uses the term “must” with respect to a requirement, criterion, etc., the term is to be interpreted as conveying compulsion or strict necessity;

2.1.5. uses the term “might” with respect to an event, outcome, action, etc., the term is to be interpreted as conveying contingency or non-discretionary conditionality; and

2.1.6. uses the term “will” or the phrases “is to be” or “are to be” with respect to an event, outcome, action, etc., the term or phrase is to be interpreted as conveying such certainty or imperativeness that “shall” is either unnecessary or irrelevant in that instance.

2.2. Contract Order of Precedence

2.2.1. Complementary Documents. All of the documents forming the Contract are complementary. If certain work, requirements, obligations, or duties are set out only in one but not in another, Contractor shall carry out the Work as though the relevant Work, requirements, obligations, or duties had been fully described in all, consistent with the other documents forming the Contract and as is reasonably inferable from them as being necessary to produce complete results.

2.2.2. Conflicts. In case of any inconsistency, conflict, or ambiguity among the documents forming the Contract and their provisions, they are to prevail in the following order, descending from most dominate to most subordinate, provided that, among categories of documents or provisions having the same rank, the document or provision with the latest date prevails. Information being identified

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Arizona Department of Public Safety

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2.2.2.1. Contract Amendments;

2.2.2.2. The final Solicitation Documents, in the following order:

(1) Special Terms and Conditions;

(2) Exhibits to the Special Terms and Conditions;

(3) Uniform Terms and Conditions;

(4) Scope of Work;

(5) Exhibits to the Scope of Work;

(6) Specifications; and

(7) Any other documents referenced or included in the

Solicitation;

2.2.2.3. Orders, in reverse chronological order; and

2.2.2.4. Accepted Offer.

2.2.3. Attachments and Exhibits. For clarity of intent, if an item was an Attachment in the Solicitation Documents or an Offer (either Initial, Revised, Best and Final, or Accepted) and was subsequently made into an Exhibit, or its content was incorporated into one of the other Contract documents, then that Attachment no longer exists contractually as an “Attachment” since it has at that point been made into some other Contract document. In every other case, an Attachment and the Offeror Data therein remain part of the Accepted Offer for purposes of precedence and contractual effect.

3. Contract Administration and Operation

3.1. Term of Contract. The term of the Contract will commence on the date indicated on the

Acceptance and continue for twelve (12) months unless canceled, terminated, or permissibly extended.

3.2. Contract Extensions. State may at its discretion extend the initial Contract term in increments of one (1) or more months and do so one or more times, provided that the maximum aggregate term of the Contract including extensions cannot exceed the maximum aggregate term of five (5) years.

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Arizona Department of Public Safety

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3.3. Notices and Correspondence

3.3.1. To Contractor. State shall address all Contract correspondence other than formal notices to the email address indicated as “Default for Type” for “General

Mailing Address” in Contractor’s corresponding State’s eProcurement System

Vendor Profile; and address any required notices to Contractor to the “Contact

Name and Title” at the “Mailing Address” indicated on the Accepted Offer, as that address might have been amended during the term of the Contract.

3.3.2. To State. Contractor shall address all Contract correspondence other than formal notices to the email address indicated in “Contact Instructions” in the

State’s eProcurement System Summary for State; and address any required notices to State via email to the Procurement Officer identified as “Purchaser” in the State’s eProcurement System and via mail to the following mailing address:

Arizona Department of Public Safety

DPS Procurement Office

P.O. Box 6638, MD 1370

Phoenix, AZ 85005

3.3.3. Changes. State may change the designated Procurement Officer, update contact information, or change the applicable mailing address.

3.4. Signing of Contract Amendments. Contractor’s counter-signature (or “approval” in the

State’s eProcurement System, in the case of an amendment) is not required to give effect if the Contract Amendment only covers either:

3.4.1. extension of the term of the Contract within the maximum aggregate term; or

3.4.2. modifications of a clerical nature that have no effect on terms, conditions, price, scope, or other material aspect of the Contract.

In every case other than those listed in 3.4.1 and 3.4.2 above, both parties’ signatures

(or “approval” in the State’s eProcurement System in the case of an Amendment) are required to give…