CTR075603_Contract_Documents.pdf

CTR075603

July 1, 2025

29th January 25

Request for Proposal under A.R.S. § 41-2534

Notice Page

Arizona Department of Administration

State Procurement Office

1400 W Washington St., Suite 3100

Phoenix, AZ 85007

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 1 of 107

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Solicitation Number: BPM006181

Description: Carrier and Broadband Provider Services

Solicitation Due Date and Time:

As indicated in APP

Pre-Offer Conference: August 12, 2024 12pm – 1:00pm (Arizona Time)

BPM006181 Carrier and Broadband Provider Services Pre-Offer Conference3

Monday, August 12 · 12:00 – 1:00pm

Time zone: America/Phoenix

Google Meet joining info

Video call link: https://meet.google.com/fdj-yofe-xjj

Or dial: (US) +1 337-346-2814 PIN: 854 471 177#

More phone numbers: https://tel.meet/fdj-yofe-xjj?pin=7072101656147

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

100 N 15th Avenue

Solicitation Summary Page 2 of 48

Proposals will only be accepted online in the “State’s eProcurement System”, Arizona Procurement Portal (APP), at https://app.az.gov until the “Bid/Offer Due Date” indicated in the “State’s eProcurement System” for the Solicitation No. shown at the top of this page. Proposals must be in the State Procurement Office’s possession online no later than that deadline.

Submit technical inquiries about navigating and/or submitting proposals in the State’s eProcurement System to the State’s eProcurement System Help Desk by phone at (602) 542-7600, option 2; or by email to app@azdoa.gov.

LATE PROPOSALS WILL NOT BE CONSIDERED. No extension or grace period will be given for delays or incomplete proposals caused by internet connectivity problems, file uploading difficulties, or misunderstanding of the requirements or procedures for online submission in the “State’s eProcurement System”.

It is the responsibility of the Prospective Offeror to routinely check the APP website for Solicitation Amendments. Additional instructions for preparing an Offer are included in this solicitation.

Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Solicitation contact person. Requests shall be made as early as possible to allow time to arrange for the accommodation.

https://app.az.gov/ https://app.az.gov/ mailto:app@azdoa.gov

Table of Contents

Request for Proposal under A.R.S. § 41-2534

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

1400 W Washington St., Suite 3100

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 3 of 107

Click here to return to the Table of Contents

Notice Page

Table of Contents

Solicitation Summary 4

Scope of Work 7

Special Terms and Conditions 36

Addendum A to the Special Terms and Conditions 72

Addendum B to the Special Terms and Conditions 80

Uniform Terms and Conditions 86

Scope of Work Exhibit A – WAN STRATEGY DIAGRAM 106

Scope of Work Exhibit B - RFI TEMPLATE 107

Solicitation Summary

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 4 of 107

1. What is the State Soliciting?

The Arizona Department of Administration, State Procurement Office (the State), as authorized under A.R.S. § 41-2501 et seq. is seeking to establish one or more mandatory statewide Contracts on behalf of State Agencies, Boards, and Commissions, as well as members of the Arizona Cooperative Purchasing Program, and for their sole use, to provide Carrier and Broadband Provider Services.

The State anticipates awarding contract(s) with the intent to secure service coverage statewide.

Whether or not it actually enters into any contracts, how many contracts it enters into, and how the work is awarded between those contracts are all at the State’s discretion. Furthermore, the State will use any awarded contracts on an as-needed basis, with no guarantee as to its actual spending under them.

The State reserves the right to accept any item or combination of items specified in the Solicitation, unless the Offeror expressly restricts an item or combination of items in its Offer, and conditions its response on receiving all items for which it provided a proposal. In the event of such restriction, the State will evaluate if an award on such a basis will result in the best value and is in the best interest for the State. The State may otherwise determine, at its sole discretion that such restriction is non-responsive and deem the Offeror ineligible for further evaluation.

2. What is in the Solicitation?

2.1. At the time of publication, the following documents are included in the Solicitation:

2.1.1. Attachment: BPM006181 Solicitation Requirements

2.1.1.1. Notice / Cover Page

2.1.1.2. Table of Contents

2.1.1.3. Solicitation Summary

2.1.1.4. Scope of Work

2.1.1.5. Special Terms and Conditions

2.1.1.6. Addendum A to the Special Terms and Conditions

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 5 of 107

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2.1.1.7. Addendum B to the Special Terms and Conditions

2.1.1.8. Uniform Terms and Conditions

2.1.1.9. Exhibits

2.1.2. Attachment: BPM006181 Solicitation Instructions

2.1.2.1. Special Instructions to Offerors

2.1.2.2. Standard Instructions to Offerors (RFP)

2.1.3. Solicitation Attachments

2.1.3.1. Offer and Acceptance

2.1.3.2. Boycott of Israel Disclosure

2.1.3.3. Forced Labor of Ethnic Uyghurs Ban

2.1.3.4. Confidential Information Designation

○ Confidential Information Designation (for reference only)

2.1.3.5. Conformance Statements

○ Supplement – Conformance Statements - Exceptions to Instructions

○ Supplement – Conformance Statements - Exceptions to Scope of Work

○ Supplement – Conformance Statements - Exceptions to Contract Terms and Conditions

2.1.3.6. Key Personnel

2.1.3.7. Letter of Insurability

2.1.3.8. Proposed Subcontractors

2.1.3.9. Experience and Capacity Response

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 6 of 107

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2.1.3.10. References

2.1.3.11. Method of Approach

2.2. The State may issue a Solicitation Amendment at any time after Solicitation publication and before the Offer due date. It is the responsibility of the Prospective Offeror to routinely check the APP website for any Solicitation Amendments and revised documents.

Scope of Work

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 7 of 107

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Scope of W ork

Scope of Work

1. Purpose and Background

1.1. The purpose of this Solicitation is to establish a Contract or Contract Set for Carrier and Broadband Provider Services for Eligible Agencies, Employees, and the State of Arizona.

1.2. The State currently holds fifteen (15) contracts for Carrier and Broadband Provider Services, however, coverage gaps still exist within Arizona. Within these Contracts a customer is able to take advantage of new technologies available commercially. It is the intent of the State to widen the technologies and related services that are available for purchase by all eligible State customers from both traditional telecommunication carriers as well as broadband service providers to better serve the State of Arizona as a whole.

1.3. This contract will be utilized by two specific customer bases:

● Primary Customers: Defined as all State Agencies, Boards and Commissions.

These customers are required to be compliant with AZNet standards. The executive branch of the State has outsourced the management of its telecommunications infrastructure from a fragmented agency-centric model to an enterprise network. Under this structure the State government has consolidated the purchasing power of all Executive Branch Agencies. At the direction of the State, AZNet has aggregated executive branch purchasing across the State.

● Other Customers: Defined as customers who have membership in the State Purchasing Cooperative (specifically, all Arizona political subdivisions including, counties, cities, schools, libraries and special districts.) Membership is also available to all non-profit organizations, as well as State governments, the US Federal Government and Tribal Nations or any other consortium of entities eligible to purchase under this contract.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 8 of 107

2. Scope of Work

2.1. Expanding Geographic Availability

2.1.1. Geographic availability of ILEC and CLEC telecommunication services may change for an ILEC or CLEC during the life of a resultant contract. As such, the resultant Contract is limited to the areas included herein. Based on technological advances and/or expanded capabilities and infrastructure, the Contractor may request to add supplemental Geographic Areas to the Contract as new ILEC or CLEC service territories and/or service capabilities become available. The addition of new Geographic Areas under the Contract shall be the State’s discretion.

2.2. Broadband Expansion Provision

2.2.1. The State seeks to encourage the building and expansion of new broadband infrastructure by encouraging Providers to work aggressively and strategically with communities and anchor institutions in those communities in underserved areas of the State to coordinate the aggregation of demand and the coordinated purchase of new and expanded high capacity broadband services, especially in underserved communities and counties in the state.

2.2.2. To encourage provider investment in, and implementation of such new infrastructure the State will consider the following within a resultant contract:

1. Special Terms: When services are purchased in connection with new infrastructure expansion by Carriers and/or Broadband Providers, Special Terms and Conditions can be considered for approval, as follows:

a) Master Contract Terms- Initial 3 year contract. After the initial 3 year base the contract can be extended for one (1) additional two year term - under current amendment pricing. During the two (2) year extended term, agencies shall be able to terminate services at any time without penalty.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 9 of 107

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b) Early-Termination Terms. If a Carrier or Provider wishes to seek special terms for early-termination, a business case shall be submitted to the State Procurement Office for review and possible acceptance.

2. Non-Recurring Costs (NRC). NRC of new infrastructure construction can be amortized over the term of a service order by the allowance for an increased monthly recurring costs (MRC) for provided services beyond the awarded price for service(s) that may utilize such new infrastructure. This amortization can be for all or a portion of the term of those specific contracted services provided that the total cost shall not increase beyond the sum of the regular bid price and the quoted NRC.

a) The State considers that providing broadband capacity, requiring new infrastructure construction, to a community shall be defined as having at least one Provider Point of Presence within a Census Designated Place or a geographic Cluster of Census Designated Places having 4,000 or more households, connected with fiber-optic or microwave back- haul transport capacity equal to or greater than download speeds of 100 Mbps per second and upload speeds of 20 Mbps, per household, to a Point of Presence in a metropolitan area. If a Census Designated Place with a population of less than 4,000 households is to be considered as served with broadband capacity the minimum connection capacity between at least one Point of Presence in the community and a Point of Presence in metropolitan areas shall be 50 Mbps.

3. Consortia / Group Buying. Eligible ‘Other Customers’, as defined in Scope of Work, Section 1.3, are allowed to create new consortia with or without the participation of Primary Customers, also defined in Section 1.3, to increase their buying power for services and to enhance the likelihood of new infrastructure investments being made by Carriers and Broadband Providers.

a) Billing of Consortium Projects. If Carriers or Broadband Providers accept an order from an “Other Customer” consortium that has more than one customer (example: a school district, a city, a county, a fire district, and a non-profit) the Carrier or Broadband Provider must agree to bill every member of the consortium separately for each of their agreed portion of the cost (including but not limited to all One Time Charges, and Monthly Recurring Charges. .

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 10 of 107

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4. Pricing. If a Carrier or Broadband Provider can provide a service within a County only after committing to the construction of new infrastructure in that County that would enable the delivery of said services, the Carrier or Broadband Provider may request the negotiation of special terms and conditions for services that would utilize the new infrastructure in that County to justify their investment. In these cases the State acknowledges that pricing shall be negotiated.

5. Additional Expansion Proposals. If an infrastructure expansion opportunity arises in an area that was not originally identified to the State through the initial RFP process, the Contractor may submit a proposal to the State for review to be considered for the additional terms listed in Scope of Work, Section 2.2.2.

2.3. Solicitation Objectives:

2.3.1. Standardized Carrier Services Descriptions

To provide Carriers more detailed and standardized product descriptions, purchasable within this contract. The intention is to make Provider offerings more directly comparable with regard to functionality and specification as well as price.

2.3.2. Encourage Broader Participation

Encourage multiple Carriers and Broadband Providers to become contracted on a county-by-county basis so as to create robust and vital markets for multiple services throughout the State.

2.3.3. Harmonize with eRate cycle (July 1st to June 30th):

Allow contracts for eRate eligible purchasing. Align terms and product offerings in accordance with Universal Service Administrative Company (USAC)’s terms and approved products.

2.3.4. Strategic Infrastructure Investments

Encourage strategic investment by Carriers and Broadband Providers in building and expanding new high capacity (broadband) strategic infrastructure in Arizona counties and communities that currently have limited infrastructure capacity.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 11 of 107

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2.4. Desired Product Standards and Requirements

The following standards and desired capabilities are not exhaustive and are expected to evolve with emerging technologies and standards.

2.4.1. Standards and Quality of Service Guarantees: Current Standards and Standards Bodies: At a minimum, all product and service offerings listed below and within the Product Categories of Attachment 4 shall be compliant with applicable standards for the particular purchased product or service as required by the following standards setting bodies: Telcordia, ITU, ANSI, IEEE, IETF, FCC, NIST, CTIA, CableLabs, Metro Ethernet Forum, and IP MPLS Forum.

2.4.2. Quality of Service (QoS) Guarantees: Specific types of QoS guarantees that are required to be included as part of the purchase price of offered services as described in the ‘Product Description' section of Attachment 4, associated with each service category. These guarantees are further specified as appropriate on a product-by-product basis in Attachment 4. However, at a minimum, the following types of QoS guarantees shall be required by Bidder for every service category with stated Service Level Agreements (SLAs) appropriate to the specific product.

● Percentage of availability,

● Time to respond reported trouble,

● Time to repair reported trouble.

2.4.3. Network Scalability: The ability to increase/decrease delivery of service in number and/or size within a reasonable timeframe.

2.4.4. Network Survivability: The ability to continue to operate or quickly restore services in the face of unanticipated incidents, disasters, or catastrophes.

2.4.5. Network Redundancy: Having one or more circuits/systems available to sustain the operation of the service in case of failure of the main circuits/systems.

2.4.6. Network Diversity: Backbone network paths and infrastructure offered in such a way as to minimize the chance of a single point of failure.

2.5. Product Categories

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 12 of 107

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2.5.1. CATEGORY 1: CIRCUITS AND NETWORKS: Dedicated Private Circuits and Networks (Leased Lines/Circuits, VPNs) requiring standards compliance. Including but not limited to the following types of service:

1. Copper or Coaxial Analog Circuits:

✔ Two Wire (POTS telephone line for voice or fax use)

✔ Four wire (POTS telephone line for voice or fax use)

2. Virtual Private Circuits and Networks: may be transported over the following types of physical media: Copper pairs, Coax, Fiber, DWDM, and Hybrid- Fiber/Coax (HFC), and terminated at the customer demarcation with the following types of access methods: 10/100/1000 Ethernet, Cable Modem, DSL Modem or Fiber Terminal.

3. Ethernet Virtual Connections (EVCs): Point-to-point, Hub and Spoke Service, Point to multi-point, Multi-point to Multi-point.

✔ Ethernet Private Line (EPL)

✔ Ethernet Virtual Private Line (EVPL)

✔ Ethernet Virtual LAN (E-LAN)

✔ Converged VoIP Services (Replicating Landline Voice Services over Metro Ethernet virtual networks and circuits and interoperable with the

PSTN)

✔ Stand Alone VoIP Services over Metro Ethernet virtual circuits and E- LANs

✔ SIP Trunking over Metro Ethernet Virtual Circuits and E-LANs

4. MPLS-IP Virtual Network Services: Point-to-point, Hub and Spoke Service, Point to Multi-Point, Multi-Point to Multi-Point (Any-to-Any).

✔ MPLS Virtual Private Line Service (point-to-point)

✔ MPLS Virtual LAN service (multi-point to multi-point)

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 13 of 107

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✔ Converged VoIP Services (Replicating Landline Voice Services over MPLS networks and services and interoperable with the PSTN)

✔ Stand Alone VoIP Services over MPLS virtual circuits and LANs

✔ SIP Trunking over MPLS Virtual Circuits and E-LANs

2.5.2. CATEGORY 2: VOICE SERVICES: Business phone “lines” shall be flexible, affordable and reliable. Carriers and Providers shall also provide options for call features. Phone “lines” can be provided as landline or VoIP services.

1. Basic telephone services: For Providers offering voice services, basic voice services shall include at a minimum: a “line” (Physical or Voice- over-Internet- Protocol (VoIP)) with an assigned telephone number and unlimited local calling with options for the following requested call features. Some of the features listed below, in section 4.5.3, must be enabled by the Provider; others may be enabled/disabled by the customer using Touch Tone commands, (Carrier provisioned or customer controlled). Local calling is defined as calls originating and terminating within a LATA or equivalent geographic boundary.

2. Number portability: Number portability shall be supported by telephone service Providers; allowing assigned numbers to be imported from other providers at the time of service activation and exported to other providers at the time of service termination using industry standard practices.

3. Basic telephone service optional features:

✔ Call Back or equivalent;

✔ Call Blocking or Selective Call Blocking;

✔ Call Forwarding (Busy; No Answer; Selective; To Multiple Lines, etc)

✔ Call Trace;

✔ Call Transfer;

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 14 of 107

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✔ Call Waiting;

✔ Caller ID Name and Number;

✔ Distinctive Ringing Restricted Call Forwarding or equivalent;

✔ Feature Blocking;

✔ Line Hunting;

✔ Long Distance Blocking;

✔ Remote Access to Call Forwarding;

✔ Teleconferencing

✔ Three Way Calling;

✔ Voice Mail; and

✔ Other features that may not be listed above, or as emerge with technology

4. Providers should also make available the following voice services:

✔ Customer specified Default Long Distance provider;

✔ Direct Inward Dialing Services (DID);

✔ Domestic Long Distance and Global Long Distance access;

✔ Foreign Exchange (FX) Services;

✔ PBX ALI (Private Branch Exchange Automatic Location Identification);

This is specific to a multiline telephone system (MLTS);

✔ Teleconferencing Bridge Services (Audio Conferencing); and

✔ Toll Free Services.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 15 of 107

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2.5.3. CATEGORY 3: WIFI Access SERVICES: WiFi Access Services are eligible for purchase when the WiFi Access Points terminating the service at the customer premises are bundled with the Carrier or Broadband Provider’s network access service for a private line or other network service. For such WiFi services, WiFi Access Points (and any required traffic aggregating routers located at the customer premises) shall be considered to be on the providers side of the provider’s demarks.

The Provider of WiFi Access Service shall be responsible for all configuration and management of any equipment bundled with the service and necessary for its operation.

Primary Customers who may purchase WiFi Access Services shall require the Provider to support a user log-in splash screen capability and to comply with all other State Security Policies in the implementation of the service. The State of Arizona has adopted National Institute Standards and Technology (NIST) standards for security. The State of Arizona Security Policies will be available after contract award.

Additionally, WiFi Access Services shall not be configured to connect directly to the State network. It is recommended that Other Customers who may order this service require the Provider to follow the same security guidelines as AZNet.

1. WiFi Access Services:

✔ Single 802.11a/g/n Access Point with 6 to 30 Mpbs access connection;

✔ Single 802.11a/g/n/ac Access Point with 10 to 500 Mbps access connection;

✔ Multiple 802.11a/g/n Access Points routed to a single access connection supporting up to 30 Mbps per Access Point;

✔ Multiple 802.11a/g/n/ac/ax Access Points routed to a single access connection supporting up to 500 Mbps per Access Point; and

✔ Other services that may not be listed above, or as emerge with technology.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 16 of 107

2.5.4. CATEGORY 4: INTERNET ACCESS SERVICES: These services may be bundled with transport or access services or provided separately for transport over private circuits and networks, or over Provider operated networks. Internet Access Services may also be bundled with Provider managed router services.

1. Feature functionality:

✔ Symmetric

✔ Asymmetric

✔ Border Gateway Protocol (BGP)

✔ Open Shortest Path First (OPSPF)

✔ DNS Services

✔ Carrier DHCP Addressing

✔ Static IP Address

✔ Private IP Address

✔ Other features that may not be listed above, or have emerged with technology.

2.5.5. CATEGORY 5: FIBER SOLUTIONS: Fiber Solutions can be provided as:

1. Leased dedicated conduits or micro-ducts within conduits (through which a customer can install and operate their own fiber and provide their electronics);

2. Leased “Dark” Dedicated Fiber Cable (point-to-point or ring configuration, Fiber Optic Distribution Unit (FODU) demarcation, customer provides electronics);

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 17 of 107

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3. Leased “Dark” Fiber Strand Pairs on shared fiber cable (point-to-point or ring configuration, FODU demarcation, customer provides electronics);

4. Leased Dense Wavelength Division Multiplexing (DWDM) wavelength(s) on shared fiber pairs (point-to-point or ring configuration, Optical FODU Demarcation, Customers provides electronics);

2.5.6. CATEGORY 6: SATELLITE SERVICES: The State encourages Providers in this category to propose a broad variety of products and services, with detailed descriptions that will allow the State, upon award of contract, to bundle similar products from multiple vendors, under the same category.

2.5.7. CATEGORY 7: LTE/4G/5G SERVICES: The State encourages Providers in this category to propose a broad variety of products and services, with detailed descriptions that will allow the State, upon award of contract, to bundle similar products from multiple vendors, under the same category.

2.5.8. CATEGORY 8: MICROWAVE/LINE OF SITE SERVICES:

The State encourages Providers in this category to propose a broad variety of products and services, with detailed descriptions that will allow the State, upon award of contract, to bundle similar products from multiple vendors, under the same category.

2.5.9. CATEGORY 9: NETWORK BROKER SERVICES: Cloud/Multi Cloud Connectivity:

Connects on-premises networks and Virtual Private Cloud (VPC) networks through a supported service provider that provides a secure, high bandwidth, managed connection to third-party cloud providers. Has the ability to connect two resources inside a cloud, across clouds, and with on-premises data centers. A cloud connection needs to provide connectivity to Site-to-cloud and/or between on-premises equipment and cloud-provided resources. Including but not limited to Public, Private, Hybrid, and Multi-Cloud that allow you to have connectivity to any cloud-provided service.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 18 of 107

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2.5.10. OTHER SERVICES: The State will consider additional products and services. The Contractor may propose additional offerings they believe fit within the scope of the solicitation but are not specifically listed in any of the nine categories described in sections 3.11.1 through 3.11.8 of this document. These proposals shall be submitted in the ‘Other Services’ tab in BPM006181 Solicitation Attachment 12 – Pricing Sheet. The State will evaluate these products and services and make a determination if they fit the scope of the solicitation and the needs of the State. If approved, these products and services shall be added to the resultant contract.

Distributed Denial of Service (“DDoS”) services would fall under this ‘Other Services’ Category for the purposes of this Solicitation.

2.5.11. Excluded Products and Services: The following products and services shall be excluded from a resultant Contract:

1. Building Wiring System (BWS, cabling and connection devices beyond the telecommunications demarcation);

2. Mobile radio related products;

3. Wireless Mobility Services (specifically, cell phone carrier services)

4. Hardware and software for build-out of Buyer's campus networks (CPE - not including fixed mobile convergence products, devices specifically for internet services)

5. 9-1-1 Services;

6. Integration Services

7. Network Security Equipment (Hardware and Software)

8. All other products and services not specified herein.

2.6. SERVICE LEVEL GUARANTEES

2.6.1. Service Level Agreements (SLAs)

1. SLAs are required when establishing service for applicable products.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 19 of 107

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2. The customer shall negotiate SLAs directly with the carriers and providers when establishing requested service, but the minimum requirements prescribed below in section 2.6.2 Minimum Guarantees must be adhered to.

a) Once negotiated, the SLA shall be submitted to ASET-EIC (ASET_EIC_Carrier@azdoa.gov) for review and approval against the Terms and Conditions of a resultant contract.

3. Costs associated with more stringent guarantees than outlined below in section

2.6.2 may be added to a quote as a service premium.

a) The fixed rate MRC shall not be changed to reflect the premium associated with the SLAs rather it should be its own monthly line item.

4. Carriers and Providers are required to monitor and report to customers monthly for agreed-to Service Level Agreements performance and non-performance.

2.6.2. Minimum Guarantees:

1. Restore and Response defined:

a. Restore - Means a ‘full service restoration’.

b. Response - Means having a physical presence onsite.

2. Metro Areas defined:

a. Phoenix Metro, 60 mile radius of the Capital Mall circle

b. Tucson Metro, 60 mile radius of the University of Arizona

c. Yuma Metro, 35 mile radius of the Yuma County Courthouse

d. Flagstaff Metro, 35 mile radius of Coconino County Courthouse

e. Prescott Metro, 35 mile radius of Yavapai County Courthouse

3. Response and Restore times:

a. Metro Areas:

mailto:ASET_EIC_Carrier@azdoa.gov

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 20 of 107

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● Full restoration shall be completed within two (2) hours of the service outage.

b. Rural Areas:

● Full restoration shall be completed within four (4) hours of the service outage.

c. If full restoration cannot be achieved within the above stated time frames, the customer shall be notified immediately upon discovery of such event that hinders restoration.

d. Every hour that service is down, the carrier or provider shall be responsible for updating the customer of status on the restoration project.

4. Response and Restore penalties

a) For every 15 minutes beyond the Response and Restore times that ‘full service restoration’ is not completed, the Contractor shall be charged a penalty of 5% of the customer’s monthly bill for that site. This will be seen in the form of a credit against the billed amount at the end of the month.

If, for example, ‘full service restoration’ takes 30 minutes beyond Response and Restore time, the penalty shall be 10% of the customer’s monthly bill for that site.

b) If full restoration has not been completed within double the allowed time the customer will have the right to terminate services with that Carrier with no penalty.

c) Customers, at their discretion, can allow an exception to this within their negotiated SLA, based on agreed to terms by both parties, for allowances such as, but not limited to, force majeure. If a Carrier or Provider wishes to seek special exceptions to an SLA, a business case shall be submitted to the State Procurement Office for review and possible acceptance

5. Restore and Response tracking:

a) The two (2) or four (4) hour window shall start when the customer (for primary customers, the customer will be AZNet) calls the carrier directly and opens a repair ticket.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 21 of 107

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b) Once the service has been fully restored, the carrier shall call the customer and notify of completion.

c) Once notified the customer shall confirm that service has been fully restored before the carrier closes the open repair ticket. Once this confirmation has been completed the window for restoration shall be closed and calculated for any applicable penalties.

d) If the carrier or provider closes the repair ticket before confirmation has been provided by the customer and is required to open a new ticket, the restoration and response time shall not be restarted, rather merged with the original outage notification.

2.7. Process for establishing services

2.7.1. Please reference Exhibit A - State of Arizona WAN Strategy Diagram, to help understand how to establish Service for State Agencies, Boards, and Commissions:

2.7.2. Quote Process. The most current version of 10.5 AZNet III – RFI Carrier Order Process Guide can be found at https://aset.az.gov/programs/aznet-iii.

1. Customer is required to open a Request for Information (RFI) ticket for requested Carrier products and services.

2. Within this request the Customer shall provide a general description of minimum services needed, found within BPM006181 Solicitation Attachment 12 - Pricing Sheet.

3. All Contractors awarded in the geographical location where the service(s) are being requested are notified of the opportunity to provide a quote for the requested products and services.

4. Contractor will be notified at the time they are given the opportunity to quote if a site assessment is requested.

5. Site assessments shall be provided at no charge.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 22 of 107

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6. Contractor is able to waive the opportunity to walk the premises and still provide a quote, however, the quote shall not be revised if the Contractor waived their right to walk the site

2.7.3. Providing the Quote:

1. Quote shall be in compliance with the Quote form provided by ASET- EIC. See Exhibit B - RFI Template.

2. NRC’s quotes shall be firm fixed pricing, ranges shall not be accepted. Any final costs in excess of the firm fixed quote price shall be the responsibility of the carrier or provider.

3. MRC quotes shall be firm fixed pricing and shall not exceed pricing provided on Attachment 12 - Pricing Sheet.

4. Contractor(s) are required to submit the resulting quote to ASET_EIC_Carrier@azdoa.gov by the requested due date and time indicated in the original RFI.

5. Late quotes shall not be accepted. Extension requests must be received 48 hours prior to the requested due date.

6. The AZNet team compiles received quotes and sends them to the requesting customer for evaluation.

2.7.4. Ordering Process. The most current version of 10.6 AZNet III – MAC Project Carrier Order Process Guide can be found at https://aset.az.gov/programs/aznet-iii.

1. Customer reviews quote(s) provided to them by AZNet team.

● Decision shall be based on the results of the RFI.

2. Customer opens a new move, add, change (MAC) ticket.

3. AZNet sends the order to the Selected Carrier.

4. Carrier sends e-mail confirmation to AZNet within 24 hours of receipt of the order.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 23 of 107

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5. Depending on the product ordered the Carrier sends an email to AZNet team with applicable supporting information as follows:

● Circuit Number;

● Carrier Order Number; and

● Due Date

6. The AZNet team provides the supporting information to the AZNet Engineers and requesting Customer.

7. Carrier confirms that the product has been installed.

8. The AZNet team verifies with the AZNet Engineer and Customer that the product was installed in compliance with the agreed upon project specifications.

2.8. Establishing Service for ‘Other Customers’:

As Eligible ‘Other Customers’ these customers are not required to follow the State of Arizona ASET requirements, nor are their networks and infrastructures managed by the State ASET department. As such, the customers may require the Contractor to assist in Order preparation by providing necessary product and services descriptions, operating parameters, and interface information. Contractor shall provide this assistance at no additional cost to the Customer.

2.8.1. Other Customer Quote Process. Customers may request quotes for the specific products and/or services available under the Contract, through the issuance of a Contract Quote or Purchase Quote (Quote Request) to the Contractor. Quote Requests shall cite the Contract number and shall be limited to those products and/or services available under the Contract only.

Extra-contractual Products and Services are Prohibited. Any attempt to use a Quote Request and/or any response thereto, to represent any products and/or services not specifically awarded and cited in the Contract as being included in the Contract is a violation of the Contract and the Arizona Procurement Code. Any such action is subject to the legal and contractual remedies available to the State, inclusive of but not limited to Contract termination for default, suspension and/or debarment of the Contractor.

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 24 of 107

1. Quote Request Form. Quote shall include, at a minimum, the following information:

● Date the quote was requested;

● Quote Number;

● E-Rate SPIN number, if requested;

● Customer information, to the individual department, division or office as applicable;

● Customer contact person;

● Term of the Service, including Service start date, expiration date – if applicable, and installation date – if applicable;

● Total cost to the Customer; and

● A list or description specifying the quantity, type and special options and/or provisions of the Service to be provided.

2.8.2. Ordering Process.

1. Purchase Order Issued. Purchase Orders shall be in accordance with the requirements set forth herein.

2. Order Acknowledgement. Contractor shall acknowledge receipt of all Orders.

Contractor shall notify the Customer, in writing or electronically, within two (2) days of Order receipt. Customers may accept verbal Order acknowledgment when time and circumstances require.

3. Order Acceptance. Contractor shall acknowledge acceptance of all Orders.

Contractor shall notify the Customer, in writing or electronically, within five (5) days of Order receipt. Orders that are not accepted and not specifically rejected by the Contractor within the five (5) days shall be considered accepted.

Customers may accept verbal order acceptance when time and circumstances

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 25 of 107

The image part with relationship ID rId1 was not found in the file.

require. Order Acceptance shall include the reservation of all elements necessary to deploy the ordered and accepted products and services.

4. Order Notification. Contractor shall, prior to the Order start date, notify Customer, in written or electronically, information pertaining to the installation of the Order’s products and services.

5. Order Implementation. Contractor shall be responsible for and shall minimize the impact of any transition between the Customer’s incumbent service providers and the Contractor. Contractor shall inform the Customer of all Customer responsibilities throughout service implementation. In general, Order implementation shall not exceed ninety (90) days but shorter or longer timeframes may be negotiated between the Customer and the Contractor on a case by case basis. Contractor shall be responsible for all billing variations incurred during an unsuccessful service implementation. For example, new rates are not applied correctly or telephone numbers are not recognized in database, etc.

2.9. Additional Provisions regarding Service Establishment for both Primary and Other customers:

2.9.1. Service Implementations:

1. Inspection of all Services Implementations. Customer may appoint an Inspector(s) from time to time to serve as Customer's representative during installation, testing, cutover, operation and maintenance of the Services (and its billing) and shall advise Contractor of same. Such inspection may extend to any part of the installation or operation of the Services. The Inspector shall not be permitted to modify in any way the provisions of the Contract, nor to delay the work by failing to complete the inspection with reasonable promptness. The Inspector shall not interfere with the Contractor's management of the work.

Instructions given by the Inspector shall be respected and responded to by Contractor. Whenever required by the Inspector, Contractor shall furnish without additional charge, all tools, test equipment, and labor necessary to make an examination of the work completed or in progress or test the quality of the Services. If the Services, including its installation and operation, is found to be not in compliance with the Specifications, the Contractor shall bear all expenses of such examination and of satisfactory correction of the deficiencies. After all

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 26 of 107

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Service installation and testing activities are completed, and upon delivery of all required Service and testing documentation, Final Services Acceptance (FCA) shall be executed.

2. Acceptance Testing of all Services Implementation. Upon notification of completion of Contractor testing, Customer shall commence its Acceptance Testing Period of 30 calendar days for compliance with Services performance requirements. In the event of apparent failure to meet any performance requirements or standards during any Acceptance Testing Period, it is not required that one 30-day period expire in order for another Acceptance Testing Period to begin. Furthermore, if, during any Acceptance Testing Period, Customer identifies service affecting deficiencies, it shall be at Customer's option if another 30-day Acceptance Testing Period is required after Contractor satisfactorily corrects such deficiencies. Customer’s standard of performance shall be met when the Services operates in conformance with the SLA requirements during its operational-use-time for a period of 30 consecutive calendar days from the commencement date of the Performance Period. If Customer identifies Service Affecting deficiencies, during the Performance Period, the Customer shall promptly notify Contractor in writing of such deficiencies. Contractor shall correct these deficiencies in a timely and satisfactory manner and shall notify Customer in writing when deficiencies are corrected. Customer shall make every effort to assist Contractor in the resolution of all deficiencies but the responsibility ultimately resides with Contractor. Upon successful completion of the Performance Period, Customer shall notify Contractor in writing that the Performance Period is now complete. Contractor's receipt of Customer's letter shall prompt the execution of the Final Services Acceptance Document. If the Performance Period Acceptance Testing is not completed within 90 calendar days of the Contractor's CSO Initiation date, the Customer shall have the option of terminating the CSO, without penalty or of authorizing Contractor in writing of an extension of the Performance Period deadline. Customer's option to terminate the CSO shall remain in effect until such time as successful completion of the service performance requirements is attained.

2.9.2. Order Modifications and Cancellations

1. Modifications or Cancellations prior to Order Acceptance:

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 27 of 107

The image part with relationship ID rId1 was not found in the file.

Customer may, at any time prior to Order Acceptance, modify or cancel the Order, in whole, or in part. Customer shall have no liability for making such modifications or cancellations.

2. Modifications or Cancellations after Order Acceptance:

Customer may modify or cancel an Order after Order acceptance. Contractors may modify Orders as authorized by the Customer. Modifications or cancellations shall be executed in writing or electronically. Any unauthorized modification or cancellation by Contractor shall constitute a material breach of the Contract and, at the Customer’s option, cause the Order to be void. Customer liability for modifications or cancellation made after Offer acceptance shall be limited to the full cost of all non-recoverable expenses, including any special construction charges, caused by the modification, not to exceed the non-recurring costs for products and services in the Order.

Customers may cancel an Order due to Contractor's failure to perform in accordance with the Order notification, and/or the service level agreements contained in the Contract. Cancellation for Contractor default shall limit Customer liability to the recurring and non-recurring costs already accepted and in use by Customer.

3. Service Order Renewals

Upon expiration of a Service Order, any auto-renewals or any continuation of service at that location (example: ‘month-to-month’ service) shall not include a price increase without written justification and approval of the agency and the State Procurement Office.

2.10. CONTRACT MANAGEMENT:

2.10.1. Performance Management. Contractor shall cooperate with the Procurement Officer in the administration of the Contract, to review performance indicators, to identify performance issues before, or promptly after, a problem occurs, and to address and resolve performance problems in a timely and responsible manner.

1. Annual and Semi-annual Meetings. Contractor shall, at least once annually and more frequently as required by the State, meet with the Procurement Officer and/or members of delegated representatives of the State’s ASET-EIC

Solicitation No. BPM006181

Carrier and Broadband Provider Services

Arizona Department of Administration

State Procurement Office

Solicitation Requirements | Revision No. 6 | Revised 06-23 | Page 28 of 107

The image part with relationship ID rId1 was not found in the file.

department, to review Contractor performance against the terms, conditions and requirements of the Contract.

2. Issue and Problem Resolution. When an issue or problem requires notice and mitigation steps by the parties, the State and Contractor shall follow the same Dispute Resolution process as set forth herein. Depending on the severity of the issue or problem, the State may at its discretion, bypass the Dispute Resolution process herein and proceed directly to the Remedies provisions of the Contract.

3. Responsibility Documentation. Contractor’s past performance is a standard determinant of Offeror Responsibility in the award of Arizona State Contracts.

Contractor performance, as documented in the Contract File, may positively or negatively affect future proposals submitted in response to solicitations conducted by the State of Arizona, its agencies, boards or commissions, as well as members of the State Purchasing Cooperative.

2.10.2. Broadband Expansion Management.

1. Annual and Semi-annual Meetings. Contractor shall, at least once annually and more frequently as required by the State, meet with the Procurement Officer and/or members of delegated representatives of the Arizona State Broadband Director, to review Contractor performance against the terms, conditions and requirements of the Contract. Reviewing progress on plans of expansion originally submitted.

2. Service Maps. Contractors shall provide maps of their current and planned broadband infrastructure in KMZ or an equivalent digital format for counties in which they intend to offer services under this contract.