CTR072763_Contractors_Response.pdf

5/14/24

Cook's Direct, Inc

27725 Diehl Road

Warrenville, IL 60555

Tony Augello Contracts & Bids

Teri Teclaw Contract Manager tteclaw@cooksdirect.com 800 956-5571 ext. 127

Cook's Direct, Inc

27725 Diehl Road

Warrenville, IL 60555

Type text here taugello@cooksdirect.com 800 956-5571 ext. 128

Cook's Direct, Inc.

27725 Diehl Road Tony Augello Contracts & Bids

Warrenville, IL 60555 taugello@cooksdirect.com 800 956-5571 ext. 128

Cook's Direct, Inc.

27725 Diehl Road Tony Augello Contracts & Bids

Warrenville, IL 60555 taugello@cooksdirect.com 800 956-5571 ext. 128

Tony Augello Contracts & Bids

Teri Teclaw Contracts Manager

20 Years 10 Years

100% 20 Years

Contract Manager

Manage all aspects of the contract. Facilitate pricing updates.

Manages multiple Federal, State, Local and Co-Op contracts.

University of Wisconsin

Tim Saner VP Contract Services

16 years 5 years

10% 16 years

Oversee contract maintenance

Manages multiple Federal, State, Local and Co-Op contracts.

University of Illinois

Tony Augello Contracts

Tony Augello Contract & Bid Support

1 Year 1 Year

5 years10%

Maintain pricing

Manage Nationwide Bidding

Northeastern Illinois University

Cook's Direct, Inc 1996

27725 Diehl Road Warrenvlle, IL 60555

Jeff Breeden

12/28/23

Teri Teclaw Contract Manager 800 956-5571 ext. 127 tteclaw@cooksdirect.com

See attached Financial Statement

Hobart Services

(847) 631-0070 Install of large equipment

See attached answers

See attached answers

See attached answers

Cook's Rhino Tray Delivery Cart

PN# 630-M-150-GR

FWE

Bidding Crown GL-100E 34006.76

Without Prison Package $26260.05

Bidding Crown GL-80E 32184.18

Without Prison Package $25399.06

27758.06

Without Prison Package $26338.51 3500.00

5609.14

Vulcan

VC4GD

Bidding Hobart AM16-BAS-2 $16733.99

Without Prison Package $15963.63

Bidding Hobart HL300C-1STD 19739.90

7599.00

Without Prison Package $5999.00

$7188.00

Without Prison Package $7078.44

Bidding Vulcan MSA72 13806.21

Without Prison Package $12629.23

Bidding Vulcan 24S-4B 24" Range 4441.54

Bidding Globe S13-WE $6100.00

N/A

5/14/24

Attachment – Method of Approach

1.0 Describe the capabilities and support mechanisms in place for the successful performance of this contract on a statewide basis as required by Section 2.1, Scope of Work.

Cook’s has a dedicated Sales Support and Customer Service team who build and manage multiple accounts daily. Once a PO is received it is entered by a Sales Support person who will send the customer and the assigned Cook’s Sales person an order confirmation. Sales support will follow the PO through delivery and is available to answer customer questions.

The customer service team will respond to communications and customer disputes in a timely manner, within 24 hours.

Cook’s has equipment distribution agreements with hundreds of vendors, both domestic and international. All items made by these manufacturers are available for purchase. Cook’s meets with most of these manufacturers throughout the year, and is presented with new items, which in turn are shared through marketing or Cook’s e-commerce site, with end users.

Cook’s also does an annual vendor review of all product categories, going back to manufacturers to ensure best pricing is secured.

Cook’s currently maintains 40+ State and/or GPO contracts similar in scope to the Arizona contract.

2.0 As required by SOW 2.1.1. Business Capacity, describe offeror’s abilities to:

2.1 Manage multiple department accounts: create and manage various individual accounts for order placement, billing and reporting purposes

Cook’s Sales Support team can create and manage multiple accounts. Our Accounting department manages thousands of invoices monthly. The department also provides reporting for multiple Government and Co-Op contracts, quarterly.

2.2 Products: provide a full range of products and parts for each category offered in order to meet the demands of all departments

Cook’s has equipment distribution agreements with hundreds of vendors, both domestic and international. All items made by these manufacturers are available for purchase. Cook’s meets with most of these manufacturers throughout the year, and is presented with new items, which in turn are shared through marketing or Cook’s e-commerce site, with end users. Cook’s also does an annual vendor review of all product categories, going back to manufacturers to ensure best pricing is secured.

Cook’s is always looking for new manufacturers relevant to institutional food service equipment and are assessed and added as appropriate. Additionally, Cook’s can add new manufacturers as a response to customer’s interest. Some of these new manufacturers may require upfront payment, or a portion up front, which in turn will be requested of the end user. Cook’s will not request or require this from end user unless it is also required of Cook’s.

Cook’s has fantastic relationships with major food service equipment manufacturers. This allows us to leverage better pricing, lead times, and emergency response, when the situation dictates.

Furthermore, Cook’s can leverage regional manufacturer representatives for on-site assistance when needed, regardless of the end user’s location.

2.3 Customer Service: the ability to handle and respond multiple communications from accounts and resolve customer disputes within twenty (24) hours of receipt of email/phone/voicemail communication

The Cook’s Customer Service team is dedicated to providing superior service and is capable of handling any situation that may arise in a timely manner. Cook’s solid relationships with our vendors allows us to provide quick resolutions to customer disputes and get the end user exactly what they need.

3.0 Provide names and contact information for the following Key Personnel for the following responsibilities, as requested in Section 2.2 of the Scope of Work.

The main Sales Representative assigned to the region is Rodrigo Alvear, Phone 630-821- 0234, Email ralvear@cooksdirect.com

3.1 ADC Statewide Contract Representative – will handle contract administration requests and resolve problems that may arise. (Main point of contact for the ADC Office of Procurement Services)

All contract questions will be handled by Teri Teclaw, Phone 800-956-5571 ext. 127, Email tteclaw@cooksdirect.com

3.2 Catalog Maintenance – maintain electronic and hard copy catalog along with resolution of State contract pricing issues.

Cook’s Contract and Marketing departments work in tandem to maintain electronic pricing baskets. The Contract department will maintain and update pricing according to vendor price increases.

3.3 Agency Contract Customer Service Representative – appropriate number to provide.

agency-specific customer service and contract administration including but not limited to;

return policies, after-hours service, post-sales support, out-of-stock, order tracking, quality assurance, orders. The representative shall respond immediately or within twenty-four (24) hours of receipt of email/phone/voice mail communication.

Cook’s Sales Support and Customer Service department and dedicated Customer Return department will respond to all requests in a timely manner. Shelia Reigle, Customer Experience Mgr. 800 956-5571 x 130. Cook’s service hours are 8am – 5pm central time, Monday through Friday.

4.0 Confirm that the Offeror will provide inside delivery to specific locations at no extra charge in accordance with section 2.2.4.1 of the Scope of Work.

Cook’s partners with a White Glove delivery service that can provide inside delivery. However, the service is an additional charge and pricing dependent on the scope of work. Standard Delivery is Ground packages to receiver on site, LTL to dock. Liftgate is an additional charge.

5.0 Provide delivery times for in-stock items and out-of-stock items as required by Section

2.2.4.2 of the Scope of Work.

Cook’s warehouse stock items ship within 24 hours after receipt of PO. Vendor stock items drop ship within 2-3 days after receipt of PO. Most equipment is made to order. Lead times will be given at time of quote or receipt of PO.

6.0 Provide details of the policies regarding late delivery such as order cancellation policy, discounts given for late deliveries, order tracking, etc. as required by Section 2.2.4.3 of the Scope of Work.

Cook’s does not provide discounts for late deliveries. The Sale Support team can provide order tracking as requested. Cancelled orders do not incur a fee if not already shipped.

However, a restocking fee may apply to items that have already shipped. Restocking fee to be calculated on a case by case basis, and may be waived based on the circumstances.

8.0 As required by Section 2.5 of the Scope of Work, describe the warehouse facilities and distribution network dedicated to the successful performance of the awarded contract. This shall include but not be limited to adequate volume stock levels, staff levels, fill rates and will call capabilities.

Cook’s stocks thousands of items at two warehouse locations and partners with multiple transportation companies to provide delivery anywhere in the country. Most pieces of large equipment are made to order and drop shipped from the vendor.

9.0 As required by Section 2.5 of the Scope of Work, provide details of the policies in place for damaged freight, shipping and invoicing errors, and defective items.

Most items are eligible for return within a 30‐day period from the customer's receipt of the shipment. Depending on the manufacturer, a restocking fee of 15% to 50% may be applicable.

Return freight charges may also apply based on the manufacturer's policy. For inquiries regarding specific return policies for a particular manufacturer or product, kindly reach out to our Customer Service team at 1‐866‐506‐3048 or via email at customerservice@cooksdirect.com.

Please review the following criteria for returning an order:

1. Returned items must be unused, undamaged, and returned intact with original materials.

2. Special ordered or custom items cannot be returned.

For refused shipments, the customer is responsible for full freight charges and applicable fees in both directions, unless the refusal is due to shipment damage or a shipping error made by CooksDirect.com.

Prior to signing for the delivery, it is crucial to thoroughly inspect and count all cartons. Note any shortages, damages, or problems on the delivery receipt. In case of visible damage, refuse damaged boxes by checking for crushed corners, wetness, or punctures. If the delivery includes equipment, inspect all parts before signing.

If a full inspection is not possible, please make a note on the bill of lading that you will inspect at a later time (within 24 hours of receipt).

Returns must be initiated within the first 30 days of receipt. Orders exceeding the 30‐day return window are not eligible for returns through Cook's Direct. For product issues, please contact the manufacturer, as most large equipment is covered by a 1‐year warranty.

Please REFUSE delivery of any shipment that arrives damaged! If your package arrives with visible damage to the box and you are unsure of the condition of your order, please address this issue with the shipping company and refuse the delivery. Please contact us at customerservice@cooksdirect.com or 1-866-506-3048 immediately and we will initiate the replacement process for you.

REFUND PROCESS

Once a refund has been initiated, a call-tag will be emailed to the customer. The customer will be required to ship back the product to the manufacturer or Cook's Direct. Upon receipt and inspection of returned product(s), the customer will be refunded using the original payment method (paypal, credit card, amazon, etc.) and will be credited for the amount paid for the item(s) minus any restocking and/or return shipping charges.

mailto:customerservice@cooksdirect.com

10. As required by Section 2.6 of the Scope of Work, confirm all equipment furnished under this contract shall be original equipment manufacturer (OEM) only. The equipment shall include Correctional Prison Package as required.

All equipment is new, shipping from either Cook’s warehouse or directly from the vendor.

Prison packages will be included upon customer request.

Attachment – Experience and Capacity Response

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work;

Cook's Direct is your reliable source for quality food service equipment and supplies.

Like your operations, we are quick, efficient, and effective. We understand the demanding needs of the commercial kitchen, particularly in the hospital, university, school and senior living communities. You see, we got our start working with foodservice professionals in the tough, high-pressure correctional kitchen environment.

In our early beginnings, as Cook’s Correctional Kitchen Equipment, we learned what type of equipment and supplies stand up to the daily stress of thousands of meals a day, served seven days a week. These early lessons taught us not only what equipment and supplies to offer, but which products contribute to the efficiency and effectiveness of a “high volume” foodservice environment. We’ve taken our knowledge and translated it to the best product offering in the industry. As a designer and manufacturer of our own line of products we continue to expand that offering to new and innovative products and product features.

Our sales associates go through intense and continuous training on the foodservice products, allowing us to provide the best knowledge and expertise for all your kitchen needs.

We also understand that the pressure to produce large volumes of meals is very great.

So we strive to make your buying experience with Cook’s the easiest and most effective in the industry. We offer thousands of foodservice equipment and supplies online with hundreds of new products added weekly. If you can't find what you're looking for, our expert sales team can research and find those products for your convenience. Our sales associates go through intense and continuous training on the foodservice products, allowing us to provide the best knowledge and expertise for all your kitchen needs.

We also appreciate the pace at which you work and therefore we work to get the foodservice equipment and supplies to you fast. We warehouse many supplies ranging from pots and pans to chemicals and disposables with same day shipping on most products. We have great relations with the equipment manufacturers so you get your special equipment orders fast. We do the same thing with large order quotes as we can turn them around in no time at all.

So whether you are in a hospital, school, university or senior living facility, we can help with your foodservice operations. We offer innovative ideas, product knowledge and focused customer care, so you will receive the best product, the best service and superior operational knowledge for your foodservice operation.

And most importantly… your total satisfaction… 100% of the time.

1.2 Location in which the Offeror is incorporated

Warrenville, Illinois

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks

27725 Diehl Road Warrenville, IL 60555

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer

Jeff Breeden, CEO - Tim Saner, VP Contract Services – Teri Teclaw, Contracts Manager (Main Contact) – Tony Augello, Contract Sales Support

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract

Cook’s does not have any conflict of interest with State employees who are responsible for reviewing the contract.

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against

it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status

Cook’s Direct, Inc. has not been involved in any bankruptcy or insolvency proceedings.

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation

Cook’s Direct, Inc. is not involved in any Security Exchange Commission investigations.

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services

Cook’s Direct, Inc. is not involved in any open or pending litigation.

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client

Cook’s Direct, Inc. is not involved in any open or pending litigation.

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years

Cook’s has not had any contracts terminated for cause in the past five years.

1.11 Full disclosure of any criminal or civil offense

Cook’s Direct, Inc. is/has not been a part of any criminal or civil offense.

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services.

N/A

05/13/2024

PCF Insurance Services of the West, LLC DBA:

Total Insurance Services

3175 Commercial Ave

Northbrook IL 60062

Lashanda Cole

(847) 205-1777 lashandac@totins.com

Cook's Direct Inc

27725 Diehl Rd

Warrenville IL 60555-3998

Frankenmuth Mutual 13986

Hartford Financial Services Group, Inc 111122

The Hanover Insurance Company 22292

CL244134090

A 6618336 03/31/2024 03/31/2025

1,000,000

1,000,000

5,000

1,000,000

2,000,000

2,000,000

A 6618335 03/31/2024 03/31/2025

1,000,000

A

10,000

6618336 03/31/2024 03/31/2025

5,000,000

5,000,000

B N 83WECBE5ZG9 03/31/2024 03/31/2025

1,000,000

1,000,000

1,000,000

C Ocean Marine

IHC J361610 01 03/31/2024 03/31/2025 Per Any One Vessel $215,000

Arizona Department of Corrections, Rehabilation & Reentry are additional insured with respects to the general liability and auto liability including primary non contributory & waiver of subrogation as required by written contract. Workers Compensation includes a waiver of subrogation. A 30 day notice of cancellation applies

Arizona Department of Corrections Rehabilitation & Reentry

701 E Jefferson St

Phoenix AZ 85035

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN

ACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE

INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #

NAME:

CONTACT

(A/C, No):

FAX

E-MAIL

ADDRESS:

PRODUCER

(A/C, No, Ext):

PHONE

INSURED

REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED

REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:

(Per accident)

(Ea accident)

N / A

SUBR

WVD

ADDL

INSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

$PROPERTY DAMAGE

BODILY INJURY (Per accident)

BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOSAUTOS ONLY

NON-OWNED

SCHEDULEDOWNED

ANY AUTO

AUTOMOBILE LIABILITY

Y / N

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY

OFFICER/MEMBER EXCLUDED?

(Mandatory in NH)

DESCRIPTION OF OPERATIONS below If yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE

E.L. DISEASE - POLICY LIMIT

E.L. DISEASE - EA EMPLOYEE

E.L. EACH ACCIDENT

ER

OTH-

STATUTE

PER

LIMITS(MM/DD/YYYY)

POLICY EXP

(MM/DD/YYYY)

POLICY EFF

POLICY NUMBERTYPE OF INSURANCELTR

INSR

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB

UMBRELLA LIAB $EACH OCCURRENCE

$AGGREGATE

OCCUR

CLAIMS-MADE

DED RETENTION $

$PRODUCTS - COMP/OP AGG

$GENERAL AGGREGATE

$PERSONAL & ADV INJURY

$MED EXP (Any one person)

$EACH OCCURRENCE

DAMAGE TO RENTED

$PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE OCCUR

GEN'L AGGREGATE LIMIT APPLIES PER:

POLICY

PRO-

JECT LOC

CERTIFICATE OF LIABILITY INSURANCE

DATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE

ACORD 25 (2016/03)

© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER

The ACORD name and logo are registered marks of ACORD

HIRED

AUTOS ONLY

Policy No. 6618335 Agent No. 0120115

Policy No. 6618336 Agent No. 0120115

Policy No. 6618336 Agent No. 0120115