CTR069624_Contractor_Proposal_RRM-CLM.pdf

Respectfully Submitted by RRM-CLM Services, LLC dba Katherine Landing Recreation Company

11811 N Tatum Blvd, Suite 4095 Phoenix, AZ 85028

Main Office: (602) 569-2333 Operations: (928) 754-3245 x 3608

“The Outdoors. Done Right.”

Response to Proposal

BPM005863

Proposal for

Watercraft Inspection and Decontamination Services for Aquatic

Invasive Species

Response to Proposal BPM005863 Page 2 of 41 December 2023

Response to Proposal BPM005863 Arizona Game and Fish Division

Table of Contents

Offer and Acceptance

Designation of Confidential, Trade Secret, and Proprietary Information Form

Boycott of Israel Disclosure

Forced Labor of Ethnic Uyghurs Ban

Attachment I: Subcontractors

Attachment II: References

Attachment III: Pricing Proposal

Attachment IV: Experience / Expertise / Reliability

A. Company Background

B. Personnel

Attachment V: Narrative

Response to Proposal BPM005863 Page 3 of 41 December 2023

Offer and Acceptance

Response to Proposal BPM005863 Page 4 of 41 December 2023

Designation of Confidential, Trade Secret, and Proprietary Information Form

Response to Proposal BPM005863 Page 5 of 41 December 2023

Response to Proposal BPM005863 Page 6 of 41 December 2023

Boycott of Israel Disclosure

Response to Proposal BPM005863 Page 7 of 41 December 2023

Forced Labor of Ethnic Uyghurs Ban

Response to Proposal BPM005863 Page 8 of 41 December 2023

Attachment I: Subcontractors

Response to Proposal BPM005863 Page 9 of 41 December 2023

Attachment II: References

Our references, listed on the required form, are on the following page.

In 2020, two leaders in the private operation of public recreation areas – Recreation Resource Management (RRM) and California Land Management (CLM) – merged into a single company named RRM-CLM Services, later renamed to Vista Recreation, Inc. Since then, Vista Recreation has grown to include the companies formerly known as ProSport, Inc. and Basecamp Hospitality (Urban Park Concessionaires).

With over 100 contract-years’ worth of experience, Vista Recreation has numerous references that can be provided upon request. The reviewers are welcome to reach out to any of these listed and request more, if required.

ATTACHMENT II

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

Attachment II, References

REFERENCES

Three (3) professional references who have received services similar to the Specifications of this Solicitation shall be listed below. References from AGFD are not to be included. References from the western United States are preferred. The contact person shall be someone who has responsibility for the operation of the material and/or service and shall be aware that they are being used as a reference.

Reference 1

1) Company: Contact Name:

Phone: Email:

Reference 2 Contact Name:

Phone: Email:

Reference 3

3) Company: Contact Name:

Phone: Email:

Lake Hemet Municipal Water District Mike Gow

(951) 658-3241 x.238 mgow@lhmwd.org Description of services provided:

Vista Recreation - formally Basecamp Hospitality (Urban Park Concessionaires) DBA Lake Hemet Recreation Company -has successfully managed operations at Lake Hemet since 2011. This concessions contract includes management and accounting, environmental compliance, marina moorage, boat rentals, retail operations, cabin rentals, camp grounds, R.V. park, launch ramp, Quagga inspection services, and full facility maintenance.

2) Company:

Metropolitan Water District of Southern CA Sam Ticas

(323) 276-7667 sticas@mwdh2o.com Description of services provided:

Vista Recreation - formally Basecamp Hospitality (Urban Park Concessionaires) DBA Diamond Valley Marina - has successfully managed operations at Diamond Valley Marina since 2003. This concessions contract includes management and accounting, environmental compliance, launch ramp and docks, boat rentals, retail operations, Quagga inspection services, and trail system thru nature preserve.

Monterey County Nathan Merkle

831-755-5462 MerkleN@co.monterey.ca.us

Description of services provided:

Vista Recreation - Vista Recreation - formally Basecamp Hospitality (Urban Park Concessionaires) DBA Monterey Lakes Recreation Company - has successfully managed operations at Monterey County since 2011. This Management Contract includes providing full recreation, management and accounting Services, environmental compliance, marina moorage, boat rentals, fuel dock, retail operations, cabin rentals, campgrounds, R.V. park, trail system, launch ramp, Quagga inspection services, and full facility maintenance.

Response to Proposal BPM005863 Page 11 of 41 December 2023

Attachment III: Pricing Proposal

The following pages include our response to the Required Forms: Pricing.

These prices are based on our prior, actual experiences performing these services at Katherine’s Landing in Lake Mohave, Arizona, as well as additional locations throughout the southwest United States. (Please note that service locations are addressed separately below in Attachment IV:

Experience/Expertise/Reliability.)

The prices listed in the following pages includes the following elements to be provided or services to be performed under this new contract:

• Watercraft inspection and decontamination to boaters as mandated in Director’s Order 3.

• All inspection equipment (tablets or cell phones, tools, cameras, bilge pump, wet/dry vacuum, administrative tools, etc.)

• Certified marina technicians to fully inspect and decontaminate every watercraft.

• A record of the decontamination uploaded to the AZGFD-provided database with a receipt provided to the watercraft owner.

o Watercrafts will also be sealed using a temporary cable loop connected to the trailer that is issued by AZGFD, indicating a professional inspection or decontamination was performed.

• All trucks/vehicles, trailers, tractors, and other equipment needed to perform the required duties as assigned by the contract.

• Monthly invoices submitted to AZGFD with the following information: number and type of watercraft inspected; number of full decontaminations performed; number of standing water decontaminations performed; boat registration number or hull identification number for watercraft inspected; and photographs to include before and after pictures.

• Bonus: Starting with the award of this contract, we will have a second Katherine Landing Marina Technician, not involved in the original decontamination process, perform a quality insurance inspection. This second inspection by a certified Marina Technician will ensure that vessels are completely and fully decontaminated before leaving the area, preventing the spread of aquatic invasive species.

The prices listed on the following forms are guaranteed by us for five years (through 2028) upon award of the contract.

It should be noted for reviewers that these prices do not include landing any vessel; watercraft owners are responsible for pulling their watercraft from any bodies of water for inspection and, if warranted, decontamination.

ATTACHMENT III

PRICING PROPOSAL

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

Attachment III, Pricing Proposal Enter $1.00 in the “Unit Cost” field of item 1 in the items tab in APP:

Offeror’s shall provide pricing for items listed on Pages 10-12 of this document.

1. INSPECTION/STANDING WATER DECONTAMINATION PRICING:

Please enter pricing in column 2 for each of the watercraft type listed in column 1:

INSPECTION/STANDING WATER DECONTAMINATION ONLY

NO VISIBLE EVIDENCE OF MUSSELS

PERSONALWATERCRAFT

(aka Jet SkiⓇ, WaverunnerⓇ ) and watercraft up to 11ft $

SMALL WATER CRAFT (12 – 19 ft.) $

MEDIUM WATERCRAFT (20 – 29 ft.) $

LARGER WATERCRAFT (30 - 49ft) $

EXTRA LARGE WATERCRAFT (50 - 75ft) $

OVERSIZE WATERCRAFT (76ft and larger) $

50.00

75.00

100.00

125.00

150.00

200.00

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

2. FULL DECONTAMINATION PRICING:

Please enter the pricing in columns 2-6 for watercraft sizes listed in column 1 and the time in water listed in columns 2-6:

FULL DECONTAMINATION OF MUSSEL/AIS INFESTED WATERCRAFT/CONVEYANCES

IN THE WATER FOR:

14 days or less 15-29 days 1-3 months 4-6 months More than 7 months

PERSONALWATERCRAFT:

(aka Jet SkiⓇ, WaverunnerⓇ ) and watercraft up to 11ft

SMALL WATER CRAFT:

(12 – 19 ft.) $ $ $ $ $

MEDIUM WATER

CRAFT: (20 – 29 ft.) $ $ $ $ $

LARGER WATERCRAFT:

(30 - 49ft) $ $ $ $ $

EXTRA LARGE

WATERCRAFT:

(50 - 75ft)

OVERSIZE WATERCRAFT

(76ft and larger) $ $ $ $ $

185.00

285.00

495.00

900.00

1,100.00

1,500.00

260.00

385.00

655.00

1,185.00

1,875.00

2,300.00

310.00

475.00

820.00

1,400.00

2,200.00

2,640.00

385.00

565.00

980.00

1,600.00

2,625.00

3,150.00

450.00

700.00

1,085.00

2,195.00

3,375.00

4,050.00

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

TRIP CHARGE (Contractors performing services more than 50 miles outside of any service area in which they have been awarded a contract will be permitted a trip charge):

Contractors: The contractor’s address listed in Exhibit 5 will be used to calculate the distance to the service location:

Miles traveled from the contractor’s address to the service area Trip charge amount

50-100 $

100-150 $

150-200 $

200-250 $

250-300 $

350.00

500.00

Response to Proposal BPM005863 Page 15 of 41 December 2023

Attachment IV: Experience / Expertise / Reliability A. Company Background As the incumbent operator for watercraft inspection and decontamination services for aquatic invasive species at Lake Mohave, we are uniquely equipped to fulfill the responsibilities and scope of work as outlined for this contract. We have historically worked as Urban Park Concessionaires doing business as Katherine Landing Recreation Company on Lake Mohave. These companies are now divisions of RRM-CLM Services, LLC.

In 2020, two leaders in the private operation of public recreation areas – Recreation Resource Management (RRM) and California Land Management (CLM) – merged into a single company named RRM-CLM Services, later renamed to Vista Recreation, Inc. Since then, Vista Recreation has grown to include the companies formerly known as ProSport, Inc. and Basecamp Hospitality (Urban Park Concessionaires). This new combined company was conceived as an outdoor recreation management company capable of providing the full range of services required to operate public recreation facilities on public lands.

With a greater depth of expertise and expanded financial resources, RRM- CLM Services, LLC, hereinafter referred to as Vista Recreation or Katherine Landing Recreation Company, is in a stronger position to help public entities solve larger and more difficult recreation and land management challenges. The mission of Vista Recreation is to professionally manage, operate, and maintain public recreation areas according to the high standards described in our partnership agreements. It is the company’s priority to provide for the highest possible level of guest service, while conserving and protecting the natural and man-made resources entrusted to our care.

Vista Recreation is now one of the largest and most active concessionaires for public agencies in the country. We currently operate over 600 great public campgrounds and recreation areas across the country and serve over 15 million visitors a year. In 2022, we had over $80 million in revenues with nearly sixteen hundred employees at our summer peak. As recognized leaders in the recreation industry, we can proudly state that every dollar we spend and every person we employ is exclusively dedicated to public recreation, recreation facilities that focus on campgrounds and day-use areas, lodging and cabin rentals, retail operations, and marina and boat rental services – we do nothing else.

Response to Proposal BPM005863 Page 16 of 41 December 2023

With the resources from the combined mergers, Vista Recreation is uniquely able to guarantee the most knowledgeable corporate staff and, more importantly, local field managers and staff in the industry. Vista Recreation contracts with various USFS campground concessions, stores, marinas, and restaurants. Vista Recreation is a Subchapter-S Corporation headquartered in Phoenix, Arizona and maintains regional headquarters in California, Washington, Tennessee, Michigan, and Utah.

Our philosophy is to keep our corporate staff lean, with over 99% of our employees located right on our permits and interacting with guests every day. Our managers are expected to be available to handle problems 24/7 and keep a high profile in the local community.

Our Federal ID number is 59-3764138 and our TPT/Sales Tax License number is 10202611. A copy of our current Certificate of Insurance for AZ Game and Fish Department is included herein to illustrate our ability and willingness to meet the insurance requirements outlined in the RFP.

Vista Recreation has years of experience in addressing AIS at our marina and beach operations.

The company has developed a tracking system, discussed in detail below, and all lake employees are trained to take the AIS issue very seriously.

Quagga Inspection Services, LLC (www.quaggainspections.com), a division of Vista Recreation parent company RRM-CLM Services, is on the forefront of efforts in California to stem the advance of aquatic invasive species threatening western waterways. The company created this business to provide trained and certified inspection services to water districts and parks with recreational boating resources that may be affected by the spread of invasive species. The company supports active teams of inspectors at 21 lakes for eleven different agencies. The website linked above offers abundant information to the public about Aquatic Invasive Species.

At this time, QID™ licenses have been issued at Anderson Reservoir, Calero Reservoir, Contra Loma Reservoir, Coyote Reservoir, Diamond Valley Lake, Lake Skinner, San Luis Reservoir, Lake

Chabot, Lake Del Valle, San Pablo Reservoir, Lake Hemet, Lake Nacimiento, Lake Perris, Lake Silverwood, Castaic Lake, Pyramid Lake, Lake Piru, Lexington Reservoir, Quarry Lakes, Stevens Creek Reservoir, and Lake Mohave.

References to three of these locations were included in Attachment II: References above.

For this solicitation, we have been providing watercraft inspection and decontamination services since 2007 and most specifically, we have been providing these services at Katherine

Response to Proposal BPM005863 Page 17 of 41 December 2023

Landing for five (5) years. Under this new contract, we would maintain regular services at Lake Mohave / Bullhead City, AZ, and high demand only services at Lake Havasu / Parker, AZ, and Lake Mead, as detailed on the following page (RFP Attachment IV, Item 10. ‘Decontamination Service Locations’).

As mentioned above, we are already established in the Lake Mohave area at Katherine Landing.

Our business address is detailed below in RFP Attachment IV, Item 11. ‘Business Address’.

At Vista Recreation, we take great pride in our continued commitment as recognized leaders in the marina recreation industry. RRM-CLM Services has executives that have held board positions within the Marina Recreation Association (MRA) as well as other recreation industry boards.

These executives are also certified inspectors for many states’ Clean Marine Programs, developing strong lasting relationships in the marina industry.

Additionally, Katherine Landing Recreation Company was awarded the ‘Clean Marine’ certification in 2018, and our most recent certificate is included here for reference. Marinas are recertified every 5 years, and we are now awaiting our Clean Marina recertification inspection from the MRA inspectors.

The Clean Marine Board members and our company designates are committed to building a strong momentum for the Clean Marine Program in all aspects of current and future operations. The Clean Marine Program is a partnership of private marina owners, government marina operators, boatyards, and yacht clubs. The Clean Marine Program was developed to ensure clean facilities exist in our boating communities and protect our waterways from pollution and our dedication to this program will only enhance our performance of WID duties under this new contract.

Additionally, through the Association of Marina Industries (AMI), Vista Recreation has executives who are recognized leaders in the marine industry, having earned the Certified Marina Manager Certification (CMM). The significance of this can be found in the CMM value statement: “CMMs represent the elite in the marina and recreational boating industry”. CMMs have a deeply rooted respect for the environment and recognize their role in keeping it safe for boaters and the communities that support them. Furthermore, CMMs are marina professionals who have completed an extensive training and certification process thru the globally recognized AMI Training Institute, and embrace the continuance of education and training for themselves ant those who work within the marina industry. Vista Recreation will continue to maintain these standards and certifications throughout the duration of this contract.

ATTACHMENT IV

EXPERIENCE/EXPERTISE/

RELIABILITY

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

10. DECONTAMINATION SERVICE LOCATIONS:

Decontamination services may be needed throughout the State of Arizona, specifically with a high demand in the following locations:

Contractors: Please indicate in columns 2 and/or 3 which of the locations in column 1 you would be able to perform services at regularly or at high demand only by placing a check in the corresponding column. Please leave the cell blank if you are unable to perform services at that location.

DECONTAMINATION LOCATIONS/FREQUENCY

REGULAR SERVICES HIGH DEMAND ONLY (when available)

Apache Lake

Canyon Lake

Flagstaff, AZ

Lake Havasu/Parker, AZ

Lake Mead

Lake Mohave/Bullhead City, AZ

Lake Pleasant/Phoenix, AZ

Page, AZ

Saguaro Lake

RELIABILITY

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

11. BUSINESS ADDRESS: For each location checked, provide your closest business address. If all of the business addresses are the same enter one business address with all of the service locations listed.

Service Location Business Address City State Zip

Back Bay Boat Shop 2690 Katherine Spur Rd. Bullhead City AZ 86429

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN

ACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE

INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #

NAME:

CONTACT

(A/C, No):

FAX

E-MAIL

ADDRESS:

PRODUCER

(A/C, No, Ext):

PHONE

INSURED

REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES

IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED

REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:

(Per accident)

(Ea accident)

N / A

SUBR

WVD

ADDL

INSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS.

$PROPERTY DAMAGE

BODILY INJURY (Per accident)

BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOSAUTOS ONLY

NON-OWNED

SCHEDULEDOWNED

ANY AUTO

AUTOMOBILE LIABILITY

Y / N

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY

OFFICER/MEMBER EXCLUDED?

(Mandatory in NH)

DESCRIPTION OF OPERATIONS below If yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE

E.L. DISEASE - POLICY LIMIT

E.L. DISEASE - EA EMPLOYEE

E.L. EACH ACCIDENT

ER

OTH-

STATUTE

PER

LIMITS(MM/DD/YYYY)

POLICY EXP

(MM/DD/YYYY)

POLICY EFF

POLICY NUMBERTYPE OF INSURANCELTR

INSR

DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB

UMBRELLA LIAB $EACH OCCURRENCE

$AGGREGATE

OCCUR

CLAIMS-MADE

DED RETENTION $

$PRODUCTS - COMP/OP AGG

$GENERAL AGGREGATE

$PERSONAL & ADV INJURY

$MED EXP (Any one person)

$EACH OCCURRENCE

DAMAGE TO RENTED

$PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE OCCUR

GEN'L AGGREGATE LIMIT APPLIES PER:

POLICY

PRO-

JECT LOC

CERTIFICATE OF LIABILITY INSURANCE

DATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE

ACORD 25 (2016/03)

© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER

The ACORD name and logo are registered marks of ACORD

HIRED

AUTOS ONLY

5/30/2023

InterWest Insurance Serv., LLC License #0B01094 310 Hemsted Dr., Suite 200 Redding CA 96002-0935

Sheri Huertas 831-635-2248 shuertas@iwins.com

License#: 0B01094 National Casualty Company 11991 RECRE-1 HDI Global Specialty SE

Recreation Resource Management, Inc.

RRM-CLM Services, LLC; dba: Vista Recreation 11811 N. Tatum Blvd. #4095 Phoenix AZ 85028

Granite State Insurance Company 23809 National Union Fire Ins Co of Pitt 19445

1241757855

C X 1,000,000 X 300,000

Excluded

1,000,000

3,000,000 X

Y Y AIP000345044700 5/27/2023 5/27/2024

3,000,000

Liquor 1,000,000 C 1,000,000

X

X X

Y 02CA0442507270 5/27/2023 5/27/2024

D B

X 10,000,000 X

AIX0003450447900

18HX1444

5/27/2023 5/27/2023

5/27/2024 5/27/2024

10,000,000

A Y WCC331794A 5/27/2023 5/27/2024

1,000,000

1,000,000

1,000,000 C Protection & Indemnity

Legal Liability AIP000345044700 5/27/2023 5/27/2024 P&I/Watercraft Liab.

Legal Liability Limit Included $1,000,000

RE: Katherine Landing Contract Number CTR041544 The State of Arizona and its departments, agencies, boards, commissions, universities, officers, officials, agents, and employees are named as additional insured. Waiver of Subrogation applies.

Arizona Game and Fish Department Purchasing Office 5000 West Carefree Highway Phoenix AZ 85086

Response to Proposal BPM005863 Page 21 of 41 December 2023

B. Personnel One of the advantages of awarding this contract to Katherine Landing Recreation Company is our experience at this specific location as Urban Park Concessionaires. Our managers, attendants, and technicians have a great familiarity with the specific needs and requirements of the watercraft inspection and decontamination processes and requirements throughout the State of Arizona. As such, our management has learned how to best assign and locate our staffing resources for the greatest efficiency to our company, best possible customer service to visitors, and best fulfillment of our obligations under the contract.

Katherine Landing Recreation Company prides itself on a history of total labor law compliance, now streamlined and documented by our integrated Human Capital Management (HCM) System which ensures this compliance. We are an Equal Opportunity Employer and service provider. All our personnel policies and procedures fully comply with the Equal Opportunity Act, Civil Rights Act of 1964, and the American with Disabilities Act. We do not discriminate in employment practices or services provided. Vista Recreation does not use any volunteers, as they are prohibited under both the FLSA and various states’ Wage and Hour Law.

Katherine Landing Recreation Company will furnish, throughout the term of the contract, all personnel required for the services identified in the Request for Proposal. We will also provide professional training and supervision of all employee-related duties and work performance. Our staffing structure includes on-site personnel as well as support from our corporate office in Phoenix, Arizona, and the respective management and supervisory structures.

At Katherine Landing, there is a team of about 45 people in the wintertime and approximately 65 people in the summertime. Our staff handles rental boats, the motel, a retail store, and a café;

furthermore, we have mechanics that work on our boats, and a crew that builds and maintains our docks.

At the time of this proposal, Katherine Landing Recreation Company has eight (8) full-time employees on staff who have been trained and received their WID certifications. These individuals are listed with a summary of their background and expertise on the following pages, as well as the required forms that follow (RFP Attachment IV, Pg 16/17 ‘Personnel Staffing’). Additionally, we have included copies of their certifications for the reference of reviewers.

We have also included information on our talented and dedicated management team that will be supporting the operations at Katherine Landing under this new contract. Updated personnel information will be provided to the contract administrator annually or, in the case of significant changes, as soon as possible.

Response to Proposal BPM005863 Page 22 of 41 December 2023

Katherine Landing Personnel Staffing

Robert Kupel These individuals attended the 2-day class offered by Arizona Game and Fish, at Katherine Landing, Lake Mohave and received their certification on 9/15/23.

Ethan Penry

Austin Rice

Landon Boynton

Ray Boynton These individuals attended a 2-day class offered by Arizona Game and

Fish, at Katherine Landing, lake Mohave on 8/27 – 8/28/19 and received their certification.

Ryne Oiker

Skylor Brown

Riley Michael

Attended a 2-day class offered by Arizona Game and Fish at

Katherine Landing, Lake Mohave on 11/20 – 11/21/19

Kenneth McMichael

Attended a virtual training, offered by AZGFD on 2/24/21 and a hands-on training with AZGFD at Katherine Landing, Lake Mohave on 2/25 - 2/26/21 and received his certification.

All these individuals are members of our Marina Technician team. They work on the docks, instruct guests on boat rentals, move guests’ boats in and out of the water, refurbish our rental boat fleet, and handle WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Our team members work an average of 40 hours per week. With the acceptance of our bid, we will continue to offer WID services seven (7) days a week from 7 A.M. to 4 P.M. daily, as we always have several people on duty that are able to do WIDs.

RELIABILITY

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

PERSONNEL STAFFING

Complete this section for any employee that will be performing services as it relates to this RFP or you may attach individual resumes for each staff member.

STAFF MEMBER BACKGROUND AND EXPERTISE OF PERSONNEL

Employee 1 Name

Employee 2 Name

Title

Employee 3 Name

Employee 4 Name

Employee 5 Name

Karen Garber joined KL in November 2020 as the KL Site Controller. In July 2021, she was made GM and oversaw the $3M Marina One rebuild project that was completed in April 2023. Karen works closely with NPS and the KL staff to upgrade and improve KL.

To date, the campgrounds have been thoroughly cleaned, the restaurant building has been upgraded, AIS signs have been posted by the boat launch, and AIS brochure racks have been located in the store, the motel lobby and at our fuel dock. Karen has an MBA with an emphasis in finance from Pepperdine University.

_________General Manager______________

A

_________Karen Garber_____________

Michelle Phillips

KL Moorage Supervisor

Michelle Phillips joined KL in May 2019. Michelle handles all customer service for our long term moorage customers, including slip contracts, movements of vessels in and out of the water. and dry storage. She also schedules all WIDs and WID classes for our employees and works with AZGFD to ensure all our WID paperwork is completed accurately. She works with Riley, our Marina Manager to make sure the decons are completed correctly and timely.

Jenn Birley

Environmentalist & Safety Supervisor

Riley Michael

Marina Manager

Riley Michael joined KL in March 2019. He started as temporary labor, cleaning out the trees to make our beach. In May 2019, he was moved to our dock crew as a team lead. His skills include plumbing, carpentry, welding, building and layout of steel dock, and underwater cable structure systems. Riley has certifications in forklift operations, fire extinguisher training, Hazwopper training, maritime electrical safety evaluation training, rigging, MAUI Dive Certification (SCUBA), CPR, and WID. For the purposes of this contract, Riley will supervise the WID technicians and oversee their work.

Kenneth McMichael

Marina Technician

Attended a virtual training offered by Arizona Game and Fish on 2/24/21, then attended a hands-on training with Arizona Game and Fish at Katherine Landing, Lake Mohave on 2/25/21-2/26/21 and received his certification. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guest’s boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Jenn Birley started working for KL in January 2021 though her experience in the marina industry spans over 20 years. Jenn is the point person for ADEQ and the EPA, and keeps track of all safety inspections and ensures they are completed, including all required water sampling and SDS for onsite chemicals. She tracks our waste streams including usages of water and electric; trash sent to the landfill; and recycling sent in, including light bulbs, batteries, white waste, and toners/ink. She is Hazwopper certified and trained in CPR, AED, and basic first aid.

RELIABILITY

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

PERSONNEL STAFFING

Complete this section for any employee that will be performing services as it relates to this RFP or you may attach individual resumes for each staff member.

STAFF MEMBER BACKGROUND AND EXPERTISE OF PERSONNEL

Employee 1 Name

B

Marina Technician

Marina Technician

Marina Technician

Marina Technician

Marina Technician

Austin Rice

Ethan Penry

Robert Kupel

Landon Boynton

Ray Boynton

Attended the 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave, and received their certification on 9/15/23. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Attended the 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave, and received their certification on 9/15/23. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Attended the 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave, and received their certification on 9/15/23. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Attended the 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave, and received their certification on 9/15/23. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Attended a 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave on 8/27 - 8/28/19 and received their certification. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

RELIABILITY

Arizona Game and Fish Department Purchasing Office

5000 West Carefree Highway Phoenix, Arizona 85086

BPM005863 Required Forms updated 10-2022

PERSONNEL STAFFING

Complete this section for any employee that will be performing services as it relates to this RFP or you may attach individual resumes for each staff member.

STAFF MEMBER BACKGROUND AND EXPERTISE OF PERSONNEL

Employee 1 Name

C

Ryne Oiker

Marina Technician

Marina Technician

Skylor Brown

Attended a 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave on 8/27 - 8/28/19 and received their certification. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Attended a 2-day class offered by Arizona Game and Fish at Katherine Landing, Lake Mohave on 8/27 - 8/28/19 and received their certification. As part of our marina team, they work on the docks, instruct guests on boat rentals, move guests' boats in and out of the water, refurbish our rental boat fleet, and complete WIDs. They are well versed with a variety of tools and machinery, including pressure washers, boat engines, compressors, power tools, and driving tractors.

Certificate of Completion This certifies that

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training on

Location:

Certificate of Completion This certifies that

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training on

Location:

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training on

Location:

Certificate of Completion This certifies that

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training

Arizona Watercraft Inspection and Decontamination Training

Certificate of Completion This certifies that

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training on

Location:

Certificate of Completion This certifies that

Has successfully completed

Arizona Watercraft Inspection and Decontamination Training

Response to Proposal BPM005863 Page 30 of 41 December 2023

In addition to the individuals listed above, we have other individuals on staff who are mechanics with a combined 14 years of marine mechanic experience. They will be attending Mercury school this winter to obtain their certifications and we look forward to sharing those certificates with you upon the award of this contract or their completion of the certificates. It should also be noted that we have welders on site and repair all our own rental fleet boats, as well as build and install all our own docks. There is a full boat service shop that is located on the property as well (address provided above in Item 11, ‘Business Address’).

Supporting these field positions is the executive staff of RRM-CLM Service. Our executive management team brings 40 years of experience working in partnership with many agencies across the United States successfully managing campgrounds and related concessions. Our corporate structure supports our local operations management teams and provides all staff with in-depth training, professional uniforms and equipment, and the financial capacity to accomplish large-scale capital maintenance projects.

Our management has diversified to meet the changing requirements and opportunities that are available in some concessions today. During the peak summer season, Vista Recreation employs nearly 1,600 employees who are managed by eight Regional Director teams and over 50 Operations Managers or General Managers. We have provided a brief overview of our executive leadership in the following leadership summaries to illustrate the depth of experience and commitment to the success of every permit and contract we undertake. Vista Recreation has a proud history of promoting entirely from within, which means that every one of our managers and even our Vice Presidents of Operations Excellence began as front-line staff.

Warren Meyer – President, Chief Executive Officer

Warren Meyer has been the President and Owner of Vista Recreation (formerly Recreation Resource Management) since 2003 and is actively engaged in all aspects of the company’s daily operations. He is President of the National Forest Recreation Association, President of the California State Parks Hospitality Association, and on the Board of Directors of CalChamber and the National Parks Hospitality Association. He works frequently with the Recreation staff in the USFS Washington Office and has testified to Congress on USFS concession and recreation topics.

Before acquiring RRM in 2003, Warren led a series of technology companies in the Pacific Northwest. Prior to that, Warren ran marketing and sales for a number of companies, including the aerospace divisions of Honeywell and Allied Signal, and the instrumentation divisions of Emerson Electric. He also spent five years as a consultant for McKinsey and Company, and began his career as an engineer at Exxon. Warren earned a BSE in mechanical engineering, graduating magna cum laude, at Princeton University, and also earned an MBA with high distinction from the Harvard Business School.

For purposes of our special use permits and contracts, Warren is always available personally to the permit/contract administrator to resolve issues, and he personally investigates every guest

Response to Proposal BPM005863 Page 31 of 41 December 2023 complaint. Warren oversees all aspects of the company, including Business Development, Construction Development, Marketing, Finance, HR, and Operations.

Kris Koeberer – Chief Operations Officer As COO, Kris oversees the daily operations of Vista Recreation which employs nearly 1,600 staff during peak season across the country. Throughout his career, Kris has successfully managed numerous facilities—including Lake Chabot Reservoir in Castro Valley and Angel Island State Park in San Francisco Bay—running everything from catering, transportation and staffing to tours and logistical support. Kris oversees all Regional Operations Directors for Vista Recreation.

Prior to joining the company in 1995, Kris worked at ARAMARK Corporation, where he applied his facility management and hospitality experience at professional sports stadiums, major urban convention centers, and fine dining facilities for groups up to 100,000.

In his free time, he enjoys backpacking, kayaking and exploring many of the amazing locations Vista Recreation has the honor and privilege of operating. Kris holds a Bachelor of Science in International Relations from California Polytechnic State University, San Luis Obispo, and has completed training in Financial Analysis at the Center for Executive Development at the University of California, Berkeley.

Tim Colvin – Regional Operations Director Tim joined the Vista Recreation management team in 2021 as the Regional Director of Marinas and Large Operations. His career in the marina industry spans over 45 years and includes experience working with the State of California Parks and Recreation, National Park Service, U.S.D.A Forest Service, Bureau of Reclamation, along with City and County recreation areas.

As a sampling of his qualifications and background, Tim is a Certified Marina Manager, International Marina Institute #131; Certified Level 1 Structural Fire Fighting (NFPA 1001);

Certified Open Water Diver, National Association of Underwater Instructors; Certified Clean Marina Inspector; and Certified Hazard Material Emergency Response -24 hour (HAZWOPER), HAZWOPER Incident Commander, HAZWOPER first responder.

As Regional Operations Director, Tim will work directly with our local staff at Katherine Landing, Lake Mohave, to implement Operating Plans, Management Contracts, Collection Agreements, and Reservation Inventories. He will, along with the General Manager, have the primary decision and operational authority for this permit/contract.

Vista Recreation values and acknowledges the importance of our employees’ dress, appearance, and conduct pertaining to public relations and guest service. Because of our high standards, we wish for our employees assigned to this permit to reflect uniformity and professionalism in their appearance at all times. We place a high importance on the personal appearance of every employee and believe that the pride employees have from wearing these uniforms promotes individual

Response to Proposal BPM005863 Page 32 of 41 December 2023 commitment to our high standards of conduct. At Katherine Landing, as with all our locations, our employees follow an established uniform policy, which includes shirts and attire monogrammed with the resort logo (samples included below for reference). Staff performing watercraft inspections and decontaminations will be required to wear appropriate attire and equipment that is appropriate for performing these services.

Furthermore, our whole staff is very aware of the invasive species problem and has never knowingly transported any boat that would violate Arizona law. Instead, we strive to educate all guests that visit our locations, by distributing brochures (examples enclosed below) and posting signs warning of the problem. These signs also inform boaters that they are required to get a WID if their watercraft has been in the water for six (6) days or more. We have the capability to adjust all signs and brochures quickly, should guidance ever change in the future.

Response to Proposal BPM005863 Page 36 of 41 December 2023

Attachment V: Narrative Katherine Landing has been doing WIDs for 5 years now and during that time, we have done hundreds of WIDs, all the while learning and improving upon our system and procedures. With our previous and current experience at this location, we are confident that we are uniquely positioned to exceed the expectations in fulfilling the requirements of this new contract.

AZ Game and Fish can reach the Katherine Landing General Manager, Karen Garber, for any reason at (928) 754-3245 ext.3608 or the Katherine Landing Moorage Supervisor, Michelle Phillips, regarding invoicing or scheduling at (928) 754-3245. Riley Michael, our Marina Manager, oversees our WID services and can be reached at the following number: (928) 754-3245 ext.3620.

Riley ensures that the WID team is available from 7 A.M. to 4 P.M., seven days a week to accommodate any WIDs that are needed. We will continue to offer WID services during this timeframe under the new contract and will notify AZGFD of any changes within three (3) business days. If a guest needs service outside these hours, we are happy to provide that as well, with reasonable notice.

During our time at Lake Mohave, we have designated a specific area with signage for our WIDs, so everyone clearly knows where WIDs are performed; our business address (2690 Katherine Spur Rd, Bullhead City, AZ, 86429) is already secured and listed above in RFP Attachment IV, Item 11.

‘Business Address’. The Katherine Landing route is included on the following page for reference;

a map of our general area is shown below for quick reference. As detailed on our route included herein, there is an area alongside our mechanic’s shop that is set aside only for decontamination of watercrafts. There are also several parking spaces to accommodate vessels that are either waiting to be decontaminated or to be picked up after their decontamination is completed.

As detailed above in RFP Attachment IV, Item 10.

‘Decontamination Service Locations’, we are also willing to offer high demand services at Lake Havasu/Parker, AZ, and Lake Mead. Employees would travel from our business location in Bullhead City, AZ, to these locations to perform services during the standard business hours of 7 A.M. to 4 P.M.; services outside of these hours may be accommodated with reasonable notice. With a large trained and certified crew, including our mechanics that can keep all our equipment in working order, we are very capable of providing the WID service for Arizona Game & Fish.

Launch Ramp

4 - Launch Lanes Each lane approximately 16 feet wide, totally area 64 feet wide

4 - Retrieve Lanes Each lane approximately 16 feet wide, totally area 64 feet wide

12 ft.

Holding parking spots 9’ X 17’ or 9’

X 34’

64’

64’

Decontamination Station 30’ X 65’

Both sides of the road is 12’ wide

Katherine Landing Route

Response to Proposal BPM005863 Page 38 of 41 December 2023

We are committed to educating those that come to our marina about aquatic invasive species (AIS) in many ways and recognize the importance of sending a clear and consistent message throughout the US about the impacts of spreading invasive species including Quagga and Zebra mussels. For our moorage guests, we provide material with their contracts about the AZ WID requirements and the importance of making sure they get this done when their boat is leaving the marina.

At Katherine Landing, we post signs about AIS on both sides of the launch ramp, to educate the public and to let them know their responsibility concerning AIS. We have pamphlets at our store and in our motel lobby about AIS.

We are also happy to disburse any information that AZGFD provides to educate the public further, including having a link to AZGFD’s AIS webpage on our website;

in fact, this link and verbiage is already incorporated into our website for Katherine Landing, as shown in the screenshot below. The information is provided to encourage all boaters and inspectors to prevent the spread of invasive species in any inland water.

As a service company, we know the core of our success in exceeding the performance requirements of this contract resides in our expert and diligent field staff. As detailed in the section above, we currently have eight (8) employees at Katherine Landing who are trained and AZGFD-certified to complete watercraft inspections and decontaminations. These employees, all listed on the required Personnel Staffing form herein, complete WIDs precisely as they were taught in their AZGFD training, when they received their certifications; copies of these certificates are included herein

Response to Proposal BPM005863 Page 39 of 41 December 2023

(Attachment IV). These employees also receive refresher training annually as a standard part of operations excellence.

We also have monthly safety meetings where participation by all employees is expected. Content of these monthly meetings will include review of any injuries or near-misses since the last meeting, discussion of new materials or practices in work procedures, and any concerns raised by employees that require a response. Significant achievement in safety by individuals or shift teams will be recognized in these monthly meetings.

To drive a culture of safety, Vista Recreation management recognizes and appreciates every team member that strives to develop the safest workplace environment. To that end, we have developed an incentive award program that is both spontaneous and fun throughout the course of the year.

Gift cards are awarded by managers throughout the year to staff who are caught doing something right: wearing the correct PPE’s, using “slippery when wet” signs when mopping, wearing ear protection when blowing, cleaning up aisle ways to prevent trip hazards, etc.

There are also contests at the monthly meetings assessing the team’s knowledge in a specific area that was a topic of a tail gate earlier that month. Every location will have some type of Safety Recognition component at their end-of-season Company Party to recognize the members of their team that go over and above. Staff members are also trained in guest service; Vista Recreation has always provided – and will continue to provide – responsive and caring guest service throughout the term of the contract while fulfilling the responsibilities required of us.

Pursuant to their training and certifications, our marina technicians ensure the water temperature of 120° F is used to flush all interior compartments including live wells, ballast tanks, equipment lockers, wetted equipment, and other interior areas where AIS could be lodged. For the exterior areas, including hulls, transoms, engine exteriors, trailers and any other area mussels could lodge, they use 140° F water to clean any AIS off these areas. The water used for the decontaminations dissipates fairly quickly in the hot Arizona air, but the AIS that are left behind are carefully swept up and disposed of in waste areas away from the water. Once the decontaminations are finished, the pictures and data from each decontamination are uploaded into the AZGFD database.

To fulfill the requirements of the contracts and in following the already established procedures, Katherine Landing will…