CTR068383_Solicitation_Requirements_Revision_1.pdf

Request for Proposal under A.R.S. § 41-2534

Notice Page

Arizona Department of Administration State Procurement Office

100 N 15th Avenue, Suite 305 Phoenix, AZ 85007

Solicitation Requirements | Revision No. 3.1 | Revised 01-23 | Page 1 of 93

Solicitation Number: BPM005504

Description: Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on State Trust Land

Solicitation Due Date and Time: August 4, 2023 @ 5:00p.m

Pre-Offer Conference: A Pre-Offer Conference will NOT be held

Proposals will only be accepted online in the “State’s eProcurement System”, Arizona Procurement Portal (APP), at https://app.az.gov until the “Bid/Offer Due Date” indicated in the “State’s eProcurement System” for the Solicitation No. shown at the top of this page. Proposals must be in the State Procurement Office’s possession online no later than that deadline.

Submit technical inquiries about navigating and/or submitting proposals in the State’s eProcurement System to the State’s eProcurement System Help Desk by phone at (602) 542-7600, option 2; or by email to app@azdoa.gov.

LATE PROPOSALS WILL NOT BE CONSIDERED. No extension or grace period will be given for delays or incomplete proposals caused by internet connectivity problems, file uploading difficulties, or misunderstanding of the requirements or procedures for online submission in the “State’s eProcurement System”.

It is the responsibility of the Prospective Offeror to routinely check the APP website for Solicitation Amendments. Additional instructions for preparing an Offer are included in this solicitation.

Persons with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the Solicitation contact person. Requests shall be made as early as possible to allow time to arrange for the accommodation.

https://app.az.gov/ https://app.az.gov/ mailto:app@azdoa.gov

Table of Contents Request for Proposal under A.R.S. § 41-2534

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

100 N 15th Avenue, Suite 305

Click here to return to the Table of Contents

Notice Page

Table of Contents

Solicitation Summary 3

Scope of Work 5

Special Terms and Conditions 40

Addendum A to the Special Terms and Conditions 68

Uniform Terms and Conditions 75

Regional Map 92

Exhibit B Reporting Form 93

Solicitation Summary

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

100 N 15th Avenue

Solicitation Summary

1. What is the State Soliciting?

The Arizona Department of Administration, State Procurement Office (the State), as authorized under A.R.S. § 41-2501 et seq. is seeking to establish one or more “statewide” contracts to provide armed and unarmed security services and law enforcement patrol on state trust land.

The State anticipates awarding contract(s) with the intent to secure service coverage statewide.

Whether or not it actually enters into any contracts, how many contracts it enters into, and how the work is awarded between those contracts are all at the State’s discretion. Furthermore, the State will use any awarded contracts on an as-needed basis, with no guarantee as to its actual spending under them.

The State reserves the right to accept any item or combination of items specified in the Solicitation, unless the Offeror expressly restricts an item or combination of items in its Offer, and conditions its response on receiving all items for which it provided a proposal. In the event of such restriction, the State will evaluate if an award on such a basis will result in the best value and is in the best interest for the State. The State may otherwise determine, at its sole discretion, that such restriction is non-responsive and deem the Offeror ineligible for further evaluation.

2. What is in the Solicitation?

2.1. At the time of publication, the following documents are included in the Solicitation:

2.1.1. Attachment: BPM004732 Solicitation Requirements

2.1.1.1. Notice / Cover Page

2.1.1.2. Table of Contents

2.1.1.3. Solicitation Summary

2.1.1.4. Scope of Work

2.1.1.5. Special Terms and Conditions

2.1.1.6. Addendum A to the Special Terms and Conditions

2.1.1.7. Addendum B to the Special Terms and Conditions

2.1.1.8. Uniform Terms and Conditions

2.1.1.9. Exhibits (if applicable)

2.1.2. Attachment: BPM004732 Solicitation Instructions

2.1.2.1. Special Instructions to Offerors

2.1.2.2. Uniform Instructions to Offerors

2.1.3. Solicitation Attachments

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

2.1.3.1. Offer and Acceptance;

2.1.3.2. Boycott of Israel Disclosure;

2.1.3.3. Forced Labor of Ethnic Uyghurs Ban;

2.1.3.4. Confidential Information Designation;

2.1.3.5. Confidential Information Designation (for reference only);

2.1.3.6. Conformance Statements;

2.1.3.7. Supplement – Conformance Statements - Exceptions to

Instructions;

2.1.3.8. Supplement – Conformance Statements - Exceptions to Scope of

Work;

2.1.3.9. Supplement – Conformance Statements - Exceptions to Contract

Terms and Conditions;

2.1.3.10. Key Personnel;

2.1.3.11. Letter of Insurability;

2.1.3.12. Organization Profile;

2.1.3.13. Proposed Subcontractors;

2.1.3.14. Experience and Capacity Response;

2.1.3.15. References

2.1.3.16. Method of Approach

2.2. The State may issue a Solicitation Amendment at any time after Solicitation publication and before the Offer due date. It is the responsibility of the Prospective Offeror to routinely check the APP website for any Solicitation Amendments and revised documents.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

Scope of W ork

Scope of Work

1. Purpose and Background

1.1. The purpose of this Solicitation is to establish the State’s Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on State Trust Land Program for Eligible Agencies, Employees, and the State of Arizona.

2. ARMED/UNARMED SECURITY SERVICES

1. Contractor shall provide armed, unarmed, vehicle patrol security, and emergency response personnel for various State and Co-op agencies.

2. Contractor and its employees shall be aware of, and abide by, any and all applicable federal, State, and local laws. In the event that the Contractor determines that a portion of this Scope of Work contradicts with any requirement under federal, local, or state law, the Contractor shall immediately notify the Procurement Officer. Should the Procurement Officer and the Contractor agree that a portion of this Scope of Work contradicts any legal requirement(s), the contradictory portion of the Scope of Work shall be severed and will not affect any other term or condition of the Contract.

3. Guards will be requested for the following categories:

3.1. BASIC GUARD – Unarmed guard that will provide doorman, ushering, or similar services. Will meet the requirements in Section 4.1.

3.2. TIER 1 UNARMED GUARD – Unarmed guard that meets the requirements listed in Section 4.2 and the training requirements listed in Section 4.9.1.

3.3. TIER 2 GUARD ARMED WITH LESS THAN LETHAL WEAPONS - Guard that is armed with less than lethal weapons, such as: Tasers, vehicles, keys, batons., OC spray (Oleoresin Capsicum Aerosol) and meets the requirements listed in Section 4.2 and the training requirements listed in Section 4.9.2.

3.4. TIER 3 ARMED GUARD – Guard that is fully armed and meets the requirements listed in Section

4.3 and the training requirements listed in Section 4.9.3.

4. Security Guard Requirements

4.1. UNLESS OTHERWISE INDICATED BY THE SPECIFIC TASK ORDER, ALL GUARDS SHALL:

4.1.1.Control access through public entrance doors;

4.1.2. Sign in visitors and determine purpose of visit, provide directions, escort employees;

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.1.3. Answer alarms and emergencies;

4.1.4. Respond to reported suspicious situations and emergency needs;

4.1.5. Perform parking lot surveillance, and check that doors are locked after office hours;

4.1.6. Be mentally alert and void of any serious hearing impairment;

4.1.7. Possess good visual capacity required to perform all required security functions;

4.1.8. Be a minimum of eighteen (18) years of age;

4.1.9. Possess either a High School diploma or GED;

4.1.10. Graduate from a certified security officer/guard training program per Arizona Revised Statutes Title 32, Chapter 26;

4.1.11. Not have any felony convictions;

4.1.12. Not have a military dishonorable or undesirable discharge;

4.1.13. Be literate in the English language (able to read, write, and speak and understand clearly);

4.1.14. Be capable of writing reports and maintaining daily activity log;

4.1.15. Possess required certificates or permits;

4.1.16. Consent to be fingerprinted and submit to a background check;

4.1.17. Successfully pass a pre-employment FBI background check;

4.1.18. Not have had convictions for felonies or any crimes involving moral turpitude or illegal use or possession of a dangerous weapon;

4.1.19. Have successfully passed the company's drug screening program;

4.1.20. Have in their possession, while on duty, an identification card in compliance with the Arizona Revised Statute 32-2633;

4.1.21. Enforce "no smoking" regulations;

4.1.22. Not allow unauthorized personnel into any restricted area;

4.1.23. Not consume alcohol or any other substance that can affect decision making during shift and not be under the influence of previously consumed alcohol or any other substance that can affect decision making during shift;

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.1.24. Notify their immediate supervisor in the event of an unscheduled absence to enable alternative coverage of the duty circuit;

4.1.25. Perform duties in a professional manner at all times; be courteous and respectful to the public and the State staff; be firm only when necessary;

4.1.26. Not be required to take any form of physical and verbal abuse from the public or State staff and will report any incidents to State authorized designee through a written account at the end of the shift;

4.1.27. Utilize appropriate force to protect State employees or the general public from assault, or other harm.

4.1.28. Escalate unresolved issues to their supervisor, who will communicate those issues to the contract owner.

4.2. Unless otherwise indicated by the specific task order tier 1 (Unarmed Guards) and tier 2 guards ( Guards armed with less than lethal weapons) shall meet the requirements of section 4.1 and shall

4.2.1. Possess a current First Aid and CPR certification cards;

4.2.2. Have the necessary skills and training to deploy and properly use a defibrillator

(AED);

4.2.3. Possess a thorough knowledge of all security rules, regulations, procedures, and laws pertaining to detaining individuals;

4.2.4. Have successfully passed the company's drug screening program;

4.2.5. Have and maintain a valid and unrestricted (except eyeglass wear) Arizona

Driver's License;

4.2.6. Be in good physical condition and capable of performing all assigned duties to include, but not limited to: Standing and or walking during entire assigned shift, dragging a person (weighing up to 200 lbs) up to 10 yards from a hazardous location, occasional climbing of stairs and/ or ladders, occasional lifting or carrying of objects weighing up to 50 pounds, occasional running of short distance (minimum of one mile), rendering aid by bending or kneeling, using when necessary, self-defense in order to protect themselves as well as the State staff from both armed and unarmed attacks;

4.2.7. Meet the specified training requirements in Section 4.9;

4.2.8. Be equipped with required materials as specified in the task order, including, but not limited to: deggy wands, 2-way radios, cell phones, flashlights, tasers, vehicles, keys, batons, OC spray (Oleoresin Capsicum Aerosol).

4.3. Tier 3 armed all armed security guard personnel assigned to the state shall meet the requirements of section 4.2 and shall also

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.3.1. Have successfully completed the required firearms training per Arizona Revised Statute A.R.S. Title 32, Chapter 26

4.3.2. Not be a prohibited possessor as defined in section A.R.S. 13-3101 or as described in Section 18, USC 922;

4.3.3. Not have been convicted of any crime involving domestic violence as defined in Section 13-3601;

4.3.4. Not use shotguns or rifles under this contract unless specifically requested in a task order by the State;

4.3.5. Carry firearms at all times while on duty (limited to the following calibers: .357, .40, .45, and 9 mm); at no time is the firearm to be concealed;

4.3.6. Have in possession his or her valid firearm permit;

4.3.7. Wear Level II ballistic vest concealed under their uniform and maintained consistent with manufacturer’s requirements;

4.3.8. Not store weapons on any State premises unless required by the State:

4.3.9. Wear level two-retention holster;

4.3.10. Maintain weapons lockers per State policy;

4.3.11. Complete use of force report within eight (8) hours of any use of force;

4.4. VEHICLE PATROL

4.4.1. All contractor vehicles under the control of any security guard personnel for specific Vehicle Patrol by the State shall comply with all traffic control laws;

4.4.2. A vehicle under the control of a security guard and agency is not an authorized emergency vehicle. The vehicle under the control of a security guard shall not be equipped with a siren or bell unless the vehicle is an armored car equipped with a siren as a crime alarm device.

4.4.3. Golf carts shall not be used on roads/streets.

4.4.4. All vehicles must be in good working order and properly licensed, insured, and registered with the state, and;

4.4.5. Vehicle markings, emblems and insignias shall be in accordance with Arizona Department of Public Safety (DPS), Title 13, Article 5, R13-6-503.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.5. ADDITIONAL REQUIREMENTS FOR VEHICLE PATROL

4.5.1. Assigned security personnel shall conduct periodic patrols of the facility parking lots for the purposes of monitoring, detecting and reporting of all unusual occurrences.

Some assignments may require vehicle patrol. Additional requirements for vehicle patrol include:

4.5.1.1. Complete assigned duty circuit "random facility patrols" according to designated schedules; this includes periodic patrols of the facilities interior structure and exterior grounds;

4.5.1.2. Serve as an escort for the State staff when requested;

4.5.1.3. Respond to all pages and calls as soon as possible without unnecessary delay to insure the safety of all personnel;

4.5.1.4. Ensure all breaks are taken on the facility grounds. Leaving the facility will result in a request for employee to be replaced;

4.5.1.5. Be willing to carry a company issued cell phone and/or radio to ensure communication at all times while on duty;

4.5.1.6. Cover all assigned posts at all times

4.5.1.7. During duty hours maintain control of premises entry/exit; unarmed walking surveillance boundaries;

4.5.1.8. Be properly trained and capable of operating and or using State Security cameras and monitoring system equipment, walkthrough metal detectors, hand held metal detectors, as well as occasionally performing package searches; and

4.5.1.9. Perform other general security duties in accordance with written and oral instructions issued by designated Eligible Agency.

4.5.2. Contractor assumes all liability for vehicles provided, including patrol vehicles and golf carts.

4.5.3. Contractor shall perform all necessary maintenance for vehicles provided, including patrol vehicles and golf carts.

4.6. PORTA POTTIES (Portable Toilets)

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.6.1. Eligible Agency may request porta potty from Contractor. Contractor is responsible for the proper set up, safety, and maintenance of porta potties.

4.7. BODY CAMERA

4.7.1. Because the footage from body cameras is being made or received by a governmental agency in pursuance of law or in connection with the transaction of public business, the footage is subject to public records and retention laws. (see A.R.S. § 41-151.18).

4.8. PERSONNEL

4.8.1. The Contractor shall provide mentally alert and physically capable, adequately trained, experienced, responsible, and qualified adult personnel to perform the required contracted services in a safe, orderly and timely manner.

4.8.2. The State may require that the Contractor remove from the job any employee who endangers persons or property or whose continued employment under this contract is inconsistent with the interest of the State.

4.8.3. Employees, while on duty shall be appropriately dressed in clothing /uniform and may be required to wear an identification-patch; and,

4.8.4. Only employees of the Contractor designated with an identification patch/uniform will be allowed in the work locations during working hours.

4.8.5. Contractor will abide by the Eligible Agency’s Code of Conduct, and if requested will sign an acknowledgement of the Code of Conduct.

4.8.6. Contractor may be asked to onboard select guards that have been performing for the State in the same role.

4.8.7. Contractor must attempt to maintain consistency in the personnel assigned to our facilities due to the partnership between staff and security and provide the agency the ability to review resumes, certificates, and pertinent training prior to being placed at requesting agencies.

4.8.8. If an Eligible Agency has requested the termination of a guard from duties at that agency due to performance issues, the removed guard shall not be placed at another Eligible Agency within the State.

4.8.9. Contractor must ensure that guards have access to restrooms and water at Eligible Agency facilities.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.8.10. Unless otherwise specified within the task order, the Eligible Agency shall not pay for lunch breaks. The State or Eligible Agency shall only pay for actual hours worked.

4.9. TRAINING REQUIREMENTS

4.9.1. TRAINING REQUIREMENTS - UNARMED TIER 1:

General Job Related Training

Requires a minimum four (4) hours of training in the following subjects, with 20 percent hands on and/or practical application in the following subjects:

• Overview of the Administration and/or Agency

• Overview of the roles and responsibilities of a contractor officer

• Ethics and Professionalism

• Company/Agency Administrations and post duties

• Gun locker training

Human Interaction and Customer Service

Requires a minimum of eight (8) hours of training with 50 percent hands on and/or practical application in the following subjects:

• Principles of Communication

• Professional Public Relations, and

Understanding Human Behavior (psychology)

• Fundamentals of de-escalation of irate/disruptive individuals

• Fundamentals of dealing with individuals with severe mental illness

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

Inspections Requires a minimum of eight (8) hours of training with 50 percent hands on and/or practical application in the following subjects, if required in task order:

• Screener Training (only required if requested within task order)

• Examining of Identification and Credentials (minimum of two (2) hours for every security professional)

• Electronic Surveillance Monitoring (only required if requested within task order)

• X-ray machine training (only required if requested within task order)

Law Enforcement Support

Requires a minimum of eight (8) hours of training with 20 percent hands on and/or practical application in the following subject:

• The Law, Legal Authorities, Jurisdiction, and Responsibilities

• Crimes and Offenses

• Search and Seizure

• Authority to Detain

• Use of Force

• Crime Scene Protection

• Basic Rules of Evidence

• Crime Detection, Assessment, and

Response

• Active Shooter

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

Patrol Only Requires two (2) hours of training with 20 percent hands on and/or practical application in the following subjects:

• Importance of Patrol Methods and Patrol Hazards

Communications Requires a minimum of four (4) hours of training with 50 percent hands on and/or practical application in the following subjects:

• Records, Reports, and Forms

• Communications Equipment

Emergency Response

Requires a minimum of twelve (12) hours of training with 50 percent hands on and/or practical application in the following subjects:

• General Response Procedures

• Safety and Fire Prevention

• Special Situations

• Code Adam

• Terrorism, Anti-Terrorism, and Weapons of

Mass Destruction

• Bomb Threats and Incident

• Civil Disturbances

• Workplace Violence and Active Shooter

• Cardio-pulmonary resuscitation (CPR), automatic external defibrillator (AED), First Aid

• Emergency Communications

4.9.2. RAINING REQUIREMENTS FOR TIER 2 GUARDS, WHICH ARE GUARDS ARMED

WITH LESS THAN LETHAL WEAPONS:

Training for Tier 2 guards includes all training shown under Tier 1 in section 4.9.1 plus:

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

Weapons and Defensive

Tactics

A minimum of twenty-four (24) hours of training with 50 percent hands on and/or practical application in the following subjects:

• Defensive Tactics

• Use of Handcuffs

• Use of Intermediate Weapons

• Training in less than lethal weapons (OC

Spray, Taser, and/or Baton-collapsible/expandable)

• Recurring annual training of twenty-four

(24) hours

• Six (6) months of experience as a Security Guard with intermediate weapons required.

4.9.3. TRAINING REQUIREMENTS FOR TIER 3 GUARDS, WHICH ARE GUARDS

ARMED WITH LETHAL WEAPONS:

Training for TIER 3 ARMED GUARD includes all training shown under Tier 1 and Tier 2 in sections 4.9.2 and 4.9.3 plus:

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

TIER 3

ARMED

GUARD

ADVANCED

TRAINING

A minimum of forty (40) hours of training with 70 percent hands on and/or practical application in the following subjects:

• Crisis intervention

• Nonverbal training

• Situation awareness

• Advanced active shooter

• Hostage Situations

• Use of Firearms

● TIER 3 ARMED GUARD shall conduct annual weapons qualifying training with a recommended minimum qualifying score of 80 percent of the contract- identified course of fire.

Armored guards (guards wearing protective gear, such as ballistic vests) must have qualified wearing the same type of armor/ballistic vests/protective gear as will be worn on duty for the requesting agency.

● TIER 3 ARMED GUARD shall comply with all appropriate Federal, State, and local weapons regulations, as well as successfully complete the firearms range qualification requirements of the Arizona Police Officer Standards and Training (AZ POST) qualification process or a comparable State license issuance process for armed guards.

● A change of firearm or holster requires additional training of a minimum of eight (8) hours.

● TIER 3 ARMED GUARD shall have recurring annual training of forty (40) hours

● Six (6) months of experience as an Armed Guard required.

4.10. Appearance

4.10.1. All security guard personnel assigned to work at the State shall be neat and clean in attire and person. Security guard personnel shall be properly unformed while on duty and shall conduct themselves in a professional manner. All security guards shall

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office wear and display badges and other identification required by State and in accordance with ARS 32-2635 and DPS R13-6-502 & 503;

4.11. Response Time

4.11.1. On-site response time by the awarded Contractor shall be within twenty-four (24) hours of notification by the using State agency. Contractor’s facilities must be open for business and available to provide the services contained herein, during the normal business hours of 0800 till 1700 Monday through Friday (excluding State holidays), and provide an attended emergency number for use after these hours.

Some agencies may have requirements outside of regular business hours and this will be noted in that agency’s task order.

4.11.2. Any security guard personnel assigned to work at the State, who voluntarily leaves their post or is required by the State to be removed, shall be replaced by the Contractor with qualified security guard personnel within two (2) hours.

4.11.3. The Contractor will be required to remove and replace any security personnel that the State finds objectionable for any cause. The State representative or designee will report the name of the security personnel and the reasons for the removal to the Contractor. The Contractor shall supply the State with proper license and certifications for the replacement security personnel within the time stated in 4.11.2.

4.12. Duty Schedule Interuption

4.12.1. Absenteeism and Tardiness are not allowed or excused. It is important for the Contractor to adhere to the time frames for service as set forth in this contract.

Services are for the seven days of the week.

4.12.2. Any change in schedule times will be provided to the Contractor at least twenty-four (24) hours prior to the implementing a new time schedule. If the Contractor does not meet the scheduled times exactly, meaning the security guard personnel are not present for the duty at the time specified, the State will file a deficiency report with the State Procurement Office. If the contractor changes personnel, or they are unable to meet the duty schedule, the Contractor must provide at least twenty-four (24) hours notice.

4.12.3. If the contractor makes a change, it must be for a LIKE Tiered Security Guard. For example, Contractor cannot replace an Armed Guard with an Unarmed Guard.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.12.4. Failure to adhere to these requirements could result in damages. Damages to the

State from a breach of this subsection are by their nature impossible to ascertain presently and will be difficult to ascertain in the future. The issues involved in determining such damages will be numerous, complex and unreasonably burdensome to prove. The Contractor acknowledges these financial consequences are liquidated damages, exclusive of any other right to damages, not intended to be a penalty and solely intended to compensate for unknown and unascertainable damages. The Contractor therefore agrees to credit the State the sum of any costs associated with the replacement of personnel who fail to show or fail to meet the requirements of the Task Order.

4.13. Reporting/Record Keeping

4.13.1. Assigned security personnel shall be responsible for notifying all appropriate State personnel in the event of fire, fire alarm related incidents, unsafe conditions, vandalism, theft or intrusion, crimes committed and criminal activity as soon as is practical. Contractor shall submit written reports of all unusual incidents or hazardous conditions at the conclusion of each shift. Contractor shall maintain and submit upon request, complete and chronologically accurate and legible security shift log to the State authorized designee. The contractor shall maintain complete and accurate records required to substantiate services provided to the State. Such record must indicate the security personnel providing the service along with the time and dates of service. The Contractor must make these available to the State upon request.

4.14. Invoicing

4.14.1. Contractor must have the ability to invoice multiple agencies separately and have acceptable accounting procedures.

4.14.2. A two (2) hour shift minimum will be allowed and may be billed. All employees must sign in and out for each shift. Copies of all sign in and out sheets must accompany invoices.

4.14.3. Example: A state agency may require Security Guard service for a 30-minute meeting. The security guard is able to bill two (2) hours in providing this coverage.

4.15. Timesheet

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.15.1. The State will provide a timesheet, either in hard copy or digital copy to track and record the hours to be billed to the State for security services, in a pay period. The form shall be signed by a State supervisor as confirmation. A copy of the form will be forwarded to the State for reconciliation of the same bi-weekly hours invoiced to the State by the Contractor for payment.

4.16. Overtime

4.16.1. Overtime hours invoiced will not be paid unless previously approved by a State representative authorized in writing. Hours that fall outside of the designated schedules specified within work orders shall also be authorized in writing or will not be paid.

4.17. Inspection of Assigned Personnel

4.17.1. The State may, at any time, announced or unannounced, examine and review security personnel at the assigned location to determine compliance with assigned duties. The State will maintain a written record of each inspection documenting the dates, times and any comments the service provided and shall make the records available to the Contractor upon request.

4.17.2. The State shall, upon receipt of complaint or other issue regarding the conduct or service performance of a contracted employee, conduct an unscheduled inspection of the security officer. The State will notify the Contractor of the unscheduled inspection, report its results, if necessary recommend corrective action and complete and submit a Vendor Performance Report.

4.18. Client Business Reviews

5. Agency Responsibilities

5.1. The State shall determine the number of security personnel and supervisors required and provide a schedule to the Contractor. All changes to the schedule must have State Approval.

5.2. The hours of service will be designated by the State based upon facility requirements.

5.3. Designation of specific assignments outside the facility shall be determined by the State.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

5.4. The State reserves the right to interview and approve or disapprove any person to be assigned to the contract.

5.5. The State will provide post orders and a Code of Conduct that are to be followed by security personnel.

5.6. Agencies shall ensure that Contractor has provided guards with restroom facilities and water as required in Section 4.8.9. Agency shall promptly notify the Contractor of any breach. Agency shall specify within the task order if restroom facilities or water will need to be brought into the post.

6. Task Order

6.1. Within the guidelines set forth in this Scope of Work, a detailed task order shall be developed for each Armed/Unarmed Assignment and agreed to by both parties. The task order shall describe additional requirements based on the State’s needs and incorporated herein by reference.

State Task Orders shall define additional requirements such as:

• Additional Training Requirements (required video reviewing or policy and procedures, documentation, etc.

• Knowledge of security equipment (metal detectors, video cameras, etc.)

• Duration of assignments from start to finish.

6.2. Contractor and state shall negotiate pricing consistent with the Contractor’s price sheets.

6.3. The contractor shall complete all work in accordance with the provisions of this Scope of Work and the task order as negotiated for each specific assignment.

6.4. Assigned security guard personnel shall perform other general security duties in accordance with written and oral instructions issued by the State authorized designee.

6.5. Agency may request additions, such as basic armor, premium armor, vehicles, golf carts, bilinguals, computer literacy, an approved electronic tracking system such as silvertracsoftware.com, or porta potties, on separate line items.

7. Will call / Ordering Support

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

7.1. The Contractor shall provide and maintain applicable toll-free telephone numbers and facsimile numbers for State use. Failure to maintain this service may be cause for cancellation of the contract.

8. Quality Assurance

8.1. The Contractor’s Quality Control Inspectors shall conduct inspections in accordance with the contractor’s Quality Control Plans (QCPs) as frequently as necessary to ensure effective contract performance, and each facility shall, at a minimum, be inspected on a quarterly basis. The QCPs shall include, but is not limited to: contract conformance to include quality of services, schedule/timeliness, and business relations.

8.2. The QCP shall explain a metric-based inspection procedure that evaluates internal controls, procedures and security practices relative to all major areas of contract administration and management.

8.3. The Contractor shall, at its own expense, undertake necessary or additional quality controls when the Contractor’s performance indicates a need for additional quality control measures.

9. Quality Control Plan

9.1. The Contractor shall provide a detailed QCP 30 calendar days after contract award.

9.2. The QCP shall address quality control as it relates to the security officers performing under this contract at the facility level.

9.3. Security officers shall not serve as QCIs or perform QCI duties under this contract.

9.4. The Contractor’s QCP is not limited to, but at minimum:

9.4.1. Shall demonstrate the Contractor’s ability:

● To consistently provide the level of service required under the design/detailed

SOW.

● To assure compliance with all applicable statutory and regulatory requirements.

● To identify and correct negative trends.

9.4.2. Shall include the following:

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

● The type and frequency of the Contractor’s quality control actions and inspections.

● The Quality Control Inspectors (QCI) qualifications.

● Develop Quality Inspection Checklist Templates for approval by the State.

9.4.3. Shall use a performance metric to measure the QCP considering:

● High value/critical requirements.

● Delivery performance.

● Currency and accuracy of reports.

9.5. The Contractor shall brief the State immediately of any deficiency discovered during a

Quality Control Inspection, and provide a written report detailing the deficiency and the corrective action taken within ten (10) calendar days of the incident.

9.6. Additionally the Contractor’s QCI shall conduct inspections in accordance with the Corporate QCP as frequently as necessary to ensure effective contract management.

The Corporate QCP shall include, but not be limited to:

• Business relations with the State security staff.

• Management of key personnel.

• Cost control.

• Compliance with System for Award Management (SAM) Requirements.

9.7. The Contractor shall provide to the State a detailed Corporate QCP 30 calendar days after contract award.

9.8. Contractor must accommodate State requests to tour its facilities and investigate Contractor’s training programs, including, but not limited to, showing copies of training certificates.

End of Section 2-A

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

2B. Law Enforcement Patrols on State Trust Land

1. The Arizona State Land Department (ASLD) has identified the need for Off-Duty Police Officers to patrol State Trust Lands within the State of Arizona. Patrols are needed to educate the public on responsible riding and air quality as well as public health. Patrols are also needed to enforce area closure(s) to off-highway vehicles on State Trust lands in areas of high impact recreational OHV (Off-Highway Vehicle) use. Law Enforcement shall enforce the terms and conditions of the Arizona State Land Department (ASLD), such as the compliance with Recreation Permits, State and/or Local regulations and policy compliance as it pertains to or impacts air quality

1.2. Expenditures in this market for these services during the previous contract period were approximately $273,900.00; however, there is no guarantee of the quantity of services to be delivered under this contract.,

1.3. GENERAL SCOPE REQUIREMENTS OF WORK TO BE PERFORMED:

Off Highway Vehicle (OHV) Site Patrols

1.1. The purpose of the patrols is to promote responsible OHV recreation use by enforcing State and/or Local regulations and policy as it pertains to, or impacts, recreational OHV use

1.1.2. Educate the public on reasonable driving.

1.1.3. Enforce the terms and conditions of the Arizona State Land Department (ASLD) recreation permit.

1.1.4 Enforce area closure(s) to off-highway vehicles on State Trust Lands in areas of high-use or high-impact recreational OHV sites.

1.1.5 Provide a recognizable presence (uniformed and armed) on motorized routes, sites, and facilities used by the public.

1.1.6 Officers will report activity and findings in written form to the ASLD on a weekly basis.

1.1.7 Patrols will occur primarily on Fridays, Saturdays, Sundays, and holidays but will also be utilized to support the needs of ASLD as determined by the OHV coordinator

1.2. Dust patrol per Senate Bill 11552. A.R.S. § 49-457.03: Note: The Arizona Department of

Environmental Quality (ADEQ) will issue a 5-day forecast for high wind advisories. The Arizona State Land Department (ASLD) must respond to the notice. ASLD will contact the contractor and

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office request a specific number of officers to a specific site. The forecast may be modified by ADEQ at any time.

1.2.1 The purpose of the patrols is to provide a recognizable presence and to enforce State and/or Local regulations and policy as it pertains to, or impacts, air quality (PM10).

1.2.2 Educate the public on air quality and public health.

1.2.3 Enforce the terms and conditions of the Arizona State Land Department (ASLD) recreation permit.

1.2.4 Enforce area closure(s) to motorized use on State Trust Lands in areas of PM10 non- attainment as defined by the Environmental Protection Agency.

1.2.5 Patrols will occur on an as needed based on a five (5) day notification issued by the Arizona Department of Environmental Quality or as directed by the State Land Department.

1.3. Other Deputies as Assigned

1.3.1. Enforce infractions on State Trust Land including, but not limited to: OHV violations, stolen vehicles, criminal dumping, theft, vandalism and trespassing

1.3.2. Specific locations and dates for assignments and patrols to be provided by the ASLD OHV coordinator.

1.4. Location of Services Needed: Potential Contractors are not required to provide services for all locations. Contractors may provide pricing for locations submitted on the Task Order. The primary service areas are located within the cities of metropolitan Phoenix and Tucson and within the following counties, but are not limited to:

1.4.1 Apache

1.4.2 Coconino

1.4.3 Maricopa

1.4.4 Mohave

1.4.5 Navajo

1.4.6 Pinal

1.4.7 Pima

1.4.8 Yavapai

1.4.9 Yuma

1.5. Contractor Requirements

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

1.5.1 Contractor must be an AZPOST-certified Peace Officer currently endorsed by a State, County or Municipal agency with the authority to conduct law enforcement activities in subject areas, such as issuing citations and warnings and performing other criminal arrests.

1.5.2 Complete reports as necessary.

1.5.3 Work shall be performed in uniform and with a vehicle clearly identified with markings and/or emergency lighting.

1.5.4 Patrolling officers may be required to attend an Arizona State Land Department two

(2) hour training class prior to the start of the first work assignment. Training classes will be held throughout the State as needed.

1.5.5 The Contractor shall provide a police/emergency vehicle that is owned by the agency they are employed by to perform the patrols. The vehicle shall be clearly identifiable as a law enforcement vehicle.

1.5.6 Contractor shall make prior arrangements with all counties and cities law enforcement for awarded territories to obtain their approval for jurisdiction in these areas.

1.6. The Arizona State Land Department has salaried personnel to advise and coordinate as well as provide Arizona State Land Department brochures and information.

1.7. Completion Reports / Accountability: The Contractor shall provide a Law Enforcement Reporting Form (Exhibit B) (Form is subject to change at agency’s notification) of work performed upon submittal of invoice, which includes:

1.7.1 Description of completed work

1.7.2 Complete an approved ASLD statistical report.

1.7.3 Summary of the daily patrol and incidents, which will include issues that should be addressed by ASLD personnel.

1.7.4 Submittal of photos that illustrate major accomplishments completed under this

Contract, if applicable.

End of Section 2-B

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

SECTION 2C Security Services on Sovereign Lands

1. PURPOSE:

1.1. The purpose is to establish armed, unarmed, vehicle patrol security services and emergency response personnel on Sovereign Lands.

1.2. Legal Authority: ADES is authorized to enter into contract and incur obligations within the general scope of its activities and operations pursuant to the Arizona Revised Statute: A.R.S.

§41-1954(A)(6) subject to the availability of funds.

1.3. Projected Awards: It is the intent of the Department to make multiple awards for this service by location to ensure coverage; however, the Department reserves the right to make a single award.

1.4. Projected Utilization: This contract is on an as needed, if needed basis. ADES makes no guarantee of the number of purchase authorizations to be issued.

2. DEFINTIONS:

2.1. Office of Inspector General (“OIG”): The Office of Inspector General is the Administration within ADES responsible for ADES’ security operations.

2.2. Post Order: Refers to the document prepared by OIG of written guidelines and expectations outlining the security plan for a specific location.

2.3. State Holidays: State of Arizona observed holidays include New Year’s Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2.4. Supervisor: Refers to the Contractor’s working supervisor at the site location.

2.5. Supplement Service Order: Refers to the document prepared by OIG, which describes and approved additional Security Services to be performed at a specific location.

2.6. Working or Business Days: Monday through Friday, 8AM – 5PM-MST unless specified otherwise, except State of Arizona observed holidays.

3. SERVICE DESCRIPTION:

3.1. This service includes providing the personnel, equipment, and supplies that are necessary to perform Security Services on Sovereign Lands as defined in the specifications of the Scope of Work.

3.2. Site locations are provided in Exhibit A, Site Location Information. The location listing is subjected to change based on the needs of ADES throughout the term of this Task Order.

4. CONTRACTOR REQUIREMENTS:

4.1. Contractor Shall:

4.1.1. Abide by all applicable federal, State, and local laws.

4.1.2. In the event that Contractor determines that a portion of this Scope of Work contradicts with any requirement under federal, local, or state law, the Contractor shall immediately notify the Procurement Officer.

4.1.3. Should the Procurement Officer and the Contractor agree that a portion of this Scope of Work contradicts any legal requirement(s), the contradictory portion of the Scope of Work shall be severed and will not affect any other term or condition of the Contract.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

4.2. Provide all services as defined in the Scope of Work, Post Order or Supplement Service Order as directed by ADES upon receipt of a purchase order.

4.3. Provide services in such a manner that does not result in damage to ADES’ facilities, grounds, landscaping, utilities, or structures.

4.4. Repair or replace damage that occurs during the performance of this contract at no cost to ADES.

4.5. Perform services between the hours of 6:00am and 6:00pm MST, Monday through Friday, except for State Holidays, unless specified differently in writing by Post Orders.

4.6. Provide security personnel with a clear photo name badge or Contractor uniform containing the company name and/or logo for identification prior to performing services.

4.7. Provide an adequate number of employees, supervisors and team leaders as required who are all at least 21 years of age or older, that can conduct themselves in a professional manner and ensure all work is performed within the requirements of this contract.

4.8. Be mentally alert and void of any serious hearing impairment.

4.9. Possess good visual capacity required to perform all required security functions.

4.10. Have security personnel who completed education is minimum of a High School degree or GED equivalent.

4.11. Not have convictions for felonies or any crimes involving moral turpitude or illegal use or possession of a dangerous weapon while preforming security services under this Task Order.

4.12. Not have personnel providing services who was a military dishonorable or undesirable discharge.

4.13. Pass a fingerprint, drug screen, background check and a pre-employment FBI background check.

4.14.

4.15. Ensure all staff can effectively communicate with ADES personnel in written and spoken

English via electronic, verbal, and written methods.

4.16. Establish and administer that only the Contractor’s personnel are permitted at ADES facility locations. Any person or individual not employed by Contractor for service is strictly prohibited on State premises. (Including but not limited to spouses, children, and visitors).

4.17. Guarantee that all contractors’ personnel are not under the influence of intoxicating beverages, legal and/or illegal substances while providing services under the contract.

4.18. Adhere to all requirements stated in a specific location post order.

4.19. Possess certification for security officer/guard training program per Arizona Revised

Statutes Title 32, Chapter 26;

4.20. Possess, while on duty, an identification card in compliance with the Arizona Revised

Statute 32-2633;

5. Appearance

5.1. All security guard personnel assigned to work shall be neat and clean in attire and person.

5.2. Wear a proper unform while on duty and shall conduct themselves in a professional manner.

5.3. Wear and display badges and other identification required by State and in accordance with

ARS 32-2635 and DPS R13-6-502 & 503;

6. Response Time

6.1. Provide On-site personnel within twenty-four (24) hours of notification by OIG.

Solicitation No. BPM005504 Armed and Unarmed Security Services, Security on Sovereign Lands, and Law Enforcement Patrols on

State Trust Land

Arizona Department of Administration State Procurement Office

6.2. Establish that the Contractor’s facilities must be open for business and available to provide the services contained herein, during the normal business hours of 8:00 A.M till 5:00 PM Monday through Friday (excluding State holidays) and provide an attended emergency number for use after these hours.

6.3. Any time requirements outside of regular…