CTR055522_Contract_Documents.pdf

Offeror Submittal Documents ththlt Solicitation No.: BPM003161 IJ F P ,\ I\ l M lo N T 01, ECONOMIC SECURITY

Description: Genetic Paternity Testing fmr P,uui.:r for ,I \tr,m3,.::1 ,(,um1.i

TO THE STATE OF ARIZONA:

Offerer Submittal Documents

Attachment 1 - Offer and Acceptance

The Undersigned hereby offers and agrees to provide furnish the material, service or construction in compliance with all Terms, Conditions, Best and Final Offer, Scope of Work, Amendments, et. al. in the Solicitation including any written exceptions in the offer accepted by the State.

�-c:/1-?-Laboratory Corporation of America Holdings

Company Name

1440 York Court

Signature of Person Authorized to Sign Offer

George C. Maha, JD, PhD, MT (ASCP), ABMGG Associate Vice President and CUA Laboratory Director

Burlington

City

Address

NC

State www.labcorp.com/dna

Web address

By signature in the Offer section above, the Offeror certifies:

27215

Zip

1, The submission of the Offer did not involve collusion or other anticompetitive practices.

Printed Name and Title

1-336-436-7355

Contact Phone surgeoa@labcorp.com

Contact Email Address

2. The Offeror shall not discriminate against any employee or applicant for employment in violation of Federal Executive Order 11246, State Executive

Order 2009-9 or A.R.S. §§ 41-1461 through 1465.

3. The Offeror has not given, offered to give, nor intends to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity, special discount, trip, favor, or service to a public servant in connection with the submitted offer. Failure to provide a valid signature affirming the stipulations required by this clause shall result in rejection of the offer. Signing the offer with a false statement shall void the offer, any resulting contract and may be subject to legal remedies provided by law.

4. The Offeror certifies that the above referenced organization_ IS/� IS NOT a small business with less than 100 employees or has gross revenues of $4 million or less.

5. The Offeror certifies compliance with A.R.S. § 41-3532 when offering electronics or information technology products, services, or maintenance.

ACCEPTANCE OF OFFER (FOR STATE OF ARIZONA)

The Offer is hereby accepted.

The Contractor is now bound to sell the services listed by the attached contract and based upon the solicitation, including all Terms, Conditions, Best and Final Offer, Scope of Work/Specifications, Amendments, et. al., and the Contractor's Offer as accepted by the State of Arizona.

This Contract shall henceforth be referred to as Contract No. CTR055522

The effective date of the Contract is ______________________ _

The Contractor is cautioned not to commence any billable work or to provide any material or service under this contract until Contractor receives purchase order, contract release document or written notice to proceed.

Awarded this day of 2021

Procurement Officer

RFP Part 2 of 2 Available Online at https://appstate.az.gov Page 15 of 35

June 1, 2021

28th May

Solicitation Amendment Available Online at https://appstate.az.gov Page 1 of 2

Request for Proposal (RFP) Solicitation Amendment No. 1

BPM003161

Solicitation Due Date:

March 12, 2021, 3:00 p.m. MST

ARIZONA DEPARTMENT

OF ECONOMIC SECURITY

1789 W. Jefferson Street Phoenix, AZ 85007

(602) 364-0170

(602) 542-4496 Fax

Procurement Officer Gina Crocker

Solicitation Amendments may be issued at any time prior to the Bid Due Date. It is the responsibility of the Bidder to check the State’s eProcurement website for Solicitation Amendments. A signed copy of this Amendment shall be submitted with your Solicitation response.

Solicitation No. BPM003161 is amended as follows:

1. The Solicitation due date has been extended to March 12, 2021, 3:00 p.m. local Arizona time.

2. The RFP, Part 1 of 2, Scope of Work, Section 5.13.1 is revised to read as follows:

5.13.1 Ship or ensure delivery of all samples collected throughout any given day to the laboratory testing facility on the same day as the sample was collected or the next business day with approval from the program.

3. The RFP, Part 1 of 2, Scope of Work, Section, 5.17 is revised to read as follows:

5.17 Upon request of the DCSS, provide at no additional cost, an introduction and overview of the

Contractor’s collection process and website functionality in a manner selected by the DCSS Regional Office and the DCSS Partners.

4. The RFP, Part 1 of 2, Scope of Work, Section, 5.18 is revised to read as follows:

5.18 Require key management personnel attend meetings via in person or teleconference as requested by the DCSS Regional Office and the DCSS Partners.

5. The RFP, Part 1 of 2, Scope of Work, Section 5.28 and Subsection 5.28.2 are revised to read as follows:

5.28 Phlebotomist/Specimen Collector Requirements:

5.28.2 A phlebotomist/specimen collector who endangers persons or property or whose continued employment under this Contract is inconsistent with the interest of the State may be removed by the Contractor at the request of the DCSS.

6. The RFP, Part 1 of 2, Scope of Work, Section 5.55 is revised to read as follows:

5.55 Require all employees who provide services under this contract to sign a confidential agreement annually and be kept on file by the Contractor, including but not limited to: the CS-169-1, Non- Disclosure and Confidentiality Agreement. - Exhibit B – Non-Disclosure and Confidentiality Agreement.

All other provisions shall remain in their entirety.

Vendor Arizona Department of Economic Security https://appstate.az.gov/

Solicitation Amendment Available Online at https://appstate.az.gov Page 2 of 2

Vendor hereby acknowledges receipt and understanding of above Solicitation Amendment.

The above referenced Solicitation Amendment is hereby executed this 26th day of February 2021 in Phoenix, Arizona

Gina Crocker, Senior Procurement Specialist

Signature Date

Name and Title

Name of Company

Solicitation Amendment 2 Available Online at https://appstate.az.gov Page 1 of 2

Solicitation Amendment No. 2

BPM003161

Solicitation Due Date:

March 12, 2021, 3:00 p.m. MST

ARIZONA DEPARTMENT

OF ECONOMIC SECURITY

1789 W. Jefferson Street Phoenix, AZ 85007

(602) 364-0170

(602) 542-4496 Fax

Solicitation Amendments may be issued at any time prior to the Bid Due Date. It is the responsibility of the Bidder to check the State’s eProcurement website for Solicitation Amendments. A signed copy of this Amendment shall be submitted with your Solicitation response.

1. The RFP, Part 1 of 2, Scope of Work, Section 5.25.1 is revised to read as follows:

5.25.1 Genetic test results shall be available online and or provided to the appropriate DCSS Regional

Office or the DCSS Partners Office no later than fourteen (14) business days after the collection of the last sample.

2. The RFP, Part 1 of 2, Scope of Work, Section, 5.25.2 is revised to read as follows:

5.25.2 The DCSS and DCSS Partners will not pay for any cases in which test results are received more than fifteen (15) business days after the sample collection unless there is a written request for extension to the DCSS Contract Manager and the extension is approved.

3. The RFP, Part 1 of 2, Scope of Work, Section, 5.26.2 is revised to read as follows:

5.26.2 Results of test(s) by case number within fourteen (14) business days of sample collection, and allow designated DCSS staff to view the status of a test previously submitted.

4. The RFP, Part 1 of 2, Scope of Work, Section 5.30 and Subsections 5.30.1 and 5.30.3 are revised to read as follows:

5.30 Notify the Department Case Worker via email or DCSS approved online delivery method of the attendance of parties scheduled for collection of samples on the day of scheduled appointments:

5.30.1 Provide an email or DCSS approved online delivery notification with log of scheduled appointments to the DCSS Supervisor at the end of each day.

5.30.3 A separate notice, via email or DCSS approved online delivery method, naming parties who do not appear for their scheduled appointment shall also be provided to the DCSS Supervisor or DCSS Partner Supervisor.

5. The RFP, Part 1 of 2, Scope of Work, Section 8.4 is revised to include the following:

8.4.5 One (1) Individual Genetic Paternity Testing – Prison Facilities

6. The RFP, Part 1 of 2, Scope of Work, Section 10 is revised to read as follows:

10. Reporting Requirements:

The Contractor shall submit via email or DCSS approved online method the following:

Solicitation Amendment 2 Available Online at https://appstate.az.gov Page 2 of 2

Vendor hereby acknowledges receipt and understanding of above Solicitation Amendment.

The above referenced Solicitation Amendment is hereby executed this 4th day of March 2021 in Phoenix, Arizona

Gina Crocker, Senior Procurement Specialist

Signature Date

Name and Title

Solicitation Amendment 3 Available Online at https://appstate.az.gov Page 1 of 2

Solicitation Amendment No. 3

BPM003161

Solicitation Due Date:

March 16 2021, 3:00 p.m. MST

ARIZONA DEPARTMENT

OF ECONOMIC SECURITY

1789 W. Jefferson Street Phoenix, AZ 85007

(602) 364-0170

(602) 542-4496 Fax

Solicitation Amendments may be issued at any time prior to the Bid Due Date. It is the responsibility of the Bidder to check the State’s eProcurement website for Solicitation Amendments. A signed copy of this Amendment shall be submitted with your Solicitation response.

1. The Solicitation due date has been extended to March 16, 2021, 3:00 p.m. local Arizona time.

2. The RFP, Part 1 of 2, Scope of Work, Section, 5.46.2 is revised to read as follows:

5.46.2 On the last day of the transition period, provide an Incomplete Case Report as specified in 10.2 notify the DCSS Contract Manager of the names and jurisdiction of the individuals from whom a sample has been collected and for which testing has not been completed.

3. The RFP, Part 1 of 2, Scope of Work, Section, 5.62 and Subsections 5.62.1 and 5.62.2 have been added to read as follows:

5.62 Training

5.62.1 Ensure your organization has a method for hiring, training, mentoring and evaluating phlebotomists/Specimen Collectors.

5.62.2 Ensure phlebotomist/Specimen Collectors have completed all required training and have knowledge of what is required in relation to behavioral expectations when providing services to clients.

4. The RFP, Part 2 of 2, Offer Submittal Documents, Attachment Two (2) - Questionnaire, Question Seven (7) (b) is revised to read as follows:

7.b. Your organization’s methodology for hiring, training, mentoring and evaluating phlebotomist/Specimen Collectors hired by the organization and what is required in relation to behavioral expectations when providing services to clients.

(SOW 5.62, Sub-Sections 5.62.1 – 5.62.2)

5. The RFP, Part 2 of 2, Offer Submittal Documents, Attachment Two (2) - Questionnaire, Question Nine (9) is revised to read as follows:

9. Describe in detail how your organization would handle the transition period to ensure no lapse in testing services. (SOW Section 5.46, Sub-Sections 5.46.1 – 5.46.4)

6. The RFP, Part 2 of 2, Offer Submittal Documents, Attachment 10 – Central Registry Background Check is hereby added as a separate document.

Solicitation Amendment 3 Available Online at https://appstate.az.gov Page 2 of 2

Vendor hereby acknowledges receipt and understanding of above Solicitation Amendment.

The above referenced Solicitation Amendment is hereby executed this 12th day of March 2021 in Phoenix, Arizona

Gina Crocker, Senior Procurement Specialist

Signature Date

Name and Title

Part 1 of 2

Solicitation No.: BPM003161

Description: Genetic Paternity Testing

RFP Part 1 of 2 Amendment 3 Available Online at https://appstate.az.gov Page 1 of 48

DESCRIPTION: In accordance with A.R.S. §41-2534, the Arizona Department of Economic Security (ADES) is requesting sealed proposals from qualified vendors for Genetic Paternity Testing services from a laboratory accredited by the American Association of Blood Banks (AABB) for parentage or relationship testing. The service is used by the Department’s Division of Child Support Services (DCSS).

SOLICITATION NUMBER BPM003161

SOLICITATION DUE DATE/TIME: March 16, 2021 at 3:00 P.M. local AZ time

SUBMITTAL LOCATION

Submit via Arizona Procurement Portal (https://appstate.az.gov)

Note: Questions on how to submit the bid shall be directed to the Arizona Procurement Portal Help Desk at app@azdoa.gov or (602) 542-7600

PRE-OFFER CONFERENCE:

February 11, 2021 at 10:00 A.M. local AZ time

US: +1 470-327-0582

PIN: 902 370 580#

CONTACT PERSON:

Gina Crocker Tel. 480-322-1085 Email: gcrocker@azdes.gov

Prospective Offerors are strongly encouraged to read the RFP in its entirety before submitting Offers, to ensure that all requirements in the RFP are understood.

• RFP Part 1 of 2 is comprised of the Notice Page, Scope of Work, Special Terms and Conditions, Uniform Terms and Conditions, and Exhibits.

• RFP Part 2 of 2 contains the Special Instructions to Offerors, Uniform Instructions to Offerors, and Submittal Documents that should be submitted as the Offeror’s response.

Sealed offers in response to this solicitation shall be submitted within the State’s e-Procurement system, Arizona Procurement Portal (https://appstate.az.gov) by the due date and time indicated in the State’s e-Procurement system as the Bid Due Date. Late submittals will not be considered. Offers received by the due date and time will be electronically opened. Offers submitted outside the State’s e-Procurement system, or those that are received after the due date and time, shall be rejected. Additional instructions for preparing an Offer are included in this solicitation.

Offerors shall download and save attachments to their computer, save the information entered, and submit (upload) the completed information as a new, appropriately renamed Attachment in the State’s e-Procurement system. The State’s e- Procurement system will not save information entered directly on the attachments.

It is Offeror’s responsibility to routinely check the State’s e-Procurement system for Solicitation Amendments.

Inquiries regarding the solicitation are required to be submitted online through the State’s e-Procurement system using the Discussion Forum tab, seven (7) calendar days prior to the Bid Due Date.

For submittal of an exception or to request a substitution to the solicitation, see Uniform Instructions to Offerors, section 2.4, Timeliness.

With seventy-two (72) hours prior notice, persons with disabilities may request special accommodations such as interpreters, alternative formats, or assistance with physical accessibility. Such requests are to be addressed to the Solicitation contact person named above https://appstate.az.gov/ https://appstate.az.gov/ mailto:appsuppliers@azdoa.gov mailto:gcrocker@azdes.gov

Part 1 of 2

RFP Part 1 of 2 Amendment 3 Available Online at https://appstate.az.gov Page 2 of 48

Table of Contents

Section Page

Scope of Work

ADES Special Terms and Conditions

Uniform Terms and Conditions

Exhibit A – DCSS Facility Locations Map

Exhibit B – Non-Disclosure and Confidentiality Agreement

Scope of Work

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1. ADES Mission and Vision Statements

1.1 ADES Mission: The Arizona Department of Economic Security makes Arizona stronger by helping

Arizonans reach their potential through temporary assistance for those in need, and care for the vulnerable.

1.2 ADES Vision: All Arizonans who qualify receive timely DES services and achieve their potential.

2. Purpose

2.1 Purpose Statement: The purpose of this service is to purchase Genetic Paternity Testing services from a laboratory accredited by the American Association of Blood Banks (AABB) for parentage or relationship testing. The service is used by the Department’s Division of Child Support Services (The Division/DCSS), and Tribal partners.

2.2 Legal Authority: A.R.S. §41-1954(A)(6) provides the Department the authority to contract and incur obligations within the general scope of its activities and operations.

2.3 Projected Awards: It is the intent of the ADES to make a single award for statewide service coverage to the contractor with the experience and expertise outlined in the Scope of Work (SOW). The anticipated start date is June 1, 2021. The Contract shall be in effect for one (1) year, with extension options in accordance with the Special Terms and Conditions.

2.4 Projected Utilization: ADES has an ongoing need for genetic parental testing to establish paternity. The

ADES makes no guarantee of the projected utilization of the services.

Projected Utilization July 1, 2015 through October 31, DCSS

Total Sample Collections Includes Multiple Alleged

Fathers and Multiple Children

DCSS County Partners

DCSS Tribal Partners Total Sample Collections

Includes Multiple Alleged Fathers and Multiple

Children Full cases 3833 8489

Partial cases 317 692

Motherless calculations 107 170 State prisons and county jail collections

5 415

2.5 Funding: Funding sources include Federal Title IV-D/2101AZCSES Grant and State appropriated funds.

3. Service Description

Actual Service Description: To provide a qualified genetic examiner to test and analyze genetic samples from a mother, child, and alleged father to determine paternity services that include the following:

3.1.1 The collection of tissue samples, blood or hair follicles;

3.1.2 The scientific interpretation of the data and maintenance of the samples;

3.1.3 Preparation and submittal of a report of findings and conclusions;

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3.1.4 Storage and shipment of all samples; and

3.1.5 Expert and lay testimony in litigation including all necessary pretrial proceedings.

3.2 Background: The DCSS is mandated and authorized through Title IV-D of the Social Security Act

(http://www.ssa.gov/OP_Home/ssact/title04/0400.htm) to conduct the provision of services for Child Support Enforcement. The establishment of paternity is a part of establishing an order of support.

4. Definitions

4.1 American Association of Blood Banks (AABB): An accrediting body that has established standards of accreditation of a relationship testing facility that performs or is responsible for the performance of the following: customer service, sample collection, testing, or result reporting of relationship testing.

4.2 Alternate Collection Plan: A alternate method of blood collection when the traditional route is unavailable.

4.3 Alternate Collection Site: A DCSS approved collection site when a contractor’s collection site, a DCSS

Office or a DCSS Partners Office is not available.

4.4 The Arizona Tracking and Location Automated System (ATLAS): A legacy mainframe-based core system, which includes existing ancillary applications, for managing and processing active child support cases in Arizona.

4.5 Buccal Swab: (also known as buccal smear): A non-invasive method for collecting genetic material from the inside of a person’s cheek.

4.6 Blood Draw: The method of taking blood from a person for the collection of genetic fluid.

4.7 Business Day(s): Between 8:00 a.m. and 5:00 p.m., Arizona Mountain Standard Time (MST), Monday through Friday, excluding Official Arizona State holidays. Observed State holidays may be found at this site: https://hr.az.gov/content/state-employee-resources

4.8 Case Worker/Department Case Worker: The DCSS professional who is responsible for assessing the client’s needs, such as helping custodial parents establish paternity for their child.

4.9 Collection Site: The location where the Genetic Paternity Testing will be performed.

4.10 DCSS Regional Offices: The offices of Arizona’s Division of Child Support Services and the offices of DCSS Partners.

4.11 DCSS Partners: The Arizona Office of the Attorney General or Tribes who play a role in helping the State locate, establish, and enforce Child Support orders and payments.

4.12 Deoxyribonucleic Acid (DNA): The genetic information that every parent passes on to their biological children.

4.13 Genetic Paternity Testing: Genetic testing performed to exclude or establish a statistical probability of paternity of a child(ren) when paternity is requested to be established.

4.14 Genetic Testing Process: The collection of a buccal swab or blood drawn sample, samples are sent to a laboratory to find genetic markers that identify a relationship and provide the test results.

http://www.ssa.gov/OP_Home/ssact/title04/0400.htm https://hr.az.gov/content/state-employee-resources

RFP Part 1 of 2 Amendment 3 Available Online at https://appstate.az.gov Page 5 of 48

4.15 IV-D Case: A child support case where at least one of the parties, either the Custodial Parent or the Non- Custodial Parent has requested or received IV-D services from the State’s Child Support agency.

4.16 Laboratory: The facility where the Genetic Paternity testing is processed.

4.17 National Institute of Standards and Technology (NIST): A non-regulatory federal agency within the U.S.

Department of Commerce. NIST’s mission is to promote U.S. innovation and industrial competitiveness by advancing standards, science & technology to improve our quality of life.

4.18 Phlebotomist: The individual who does both buccal swab and blood draws and prepares them for medical testing, genetic paternity testing and transfusions or donations.

4.19 Personally Identifiable Information (PII): Personal and private information that when used alone or with other information can be used to identify an individual.

4.20 Repeat Test: Another collection of a genetic sample from the same person from whom a sample was previously collected due to an insufficient sample or chain of custody discrepancy.

4.21 Sample or Sample Collection: The collection of tissue, blood, or hair follicles for laboratory analysis.

4.22 Sensitive Data: The first and last name, relationship, racial or ethnic background, digital photograph, sample collection, paternity determination information, home or other physical address, contact information, postal, e-mail or Internet protocol address, telephone or fax number and social security number.

4.23 Testing Facility: The Contractor’s AABB accredited Testing Facility.

4.24 Transition Period: The time involved for the change or passage of the contract from one Contractor to another Contractor.

5. Contractor Requirements

The Contractor shall:

5.1 Make services available throughout the State of Arizona including correctional institutions such as state and private prisons or city and county jails.

5.2 Ensure these services are provided in a culturally relevant and linguistically appropriate manner to the population to be served.

5.3 Ensure that all scheduled Contractor Facilities, DCSS Regional Offices and DCSS Partner Facilities have phlebotomist coverage, as required by DCSS.

5.4 Ensure the availability of DCSS approved alternative sites for collection, these sites shall offer expanded hours outside of regular business hours and be available on Saturdays to clients referred by the DCSS to obtain genetic paternity tests.

5.5 Ensure the contractor develops a plan for alternate collection sites within twenty-five (25) miles of DCSS locations if they do not have those facility locations. These locations must provide regular business hours of 8:00am to 5:00pm, Monday through Friday, and be available Saturdays as needed, excluding holidays.

Exhibit A – Facility Locations Map

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5.6 Develop and comply with a Phlebotomist & Alternate Collector Plan within five (5) business days after award for each facility, subject to the approval of the DCSS Regional Office and the DCSS Partners. This plan shall ensure the phlebotomist is available at each location at least fifteen (15) minutes prior to the first scheduled time for collecting specimen(s).

5.6.1 The Plan shall include contact information, including mobile telephone numbers, for reaching the phlebotomist assigned to collect specimen(s).

5.6.2 The Plan shall ensure that if a phlebotomist is unable to arrive at the scheduled location and time, the Contractor shall notify the DCSS Regional Office and the DCSS Partners as soon as practicable by telephone and email with an explanation of the problem.

5.6.3 The Plan shall contain provisions for the Contractor to arrange for an alternate phlebotomist if the assigned phlebotomist will not be able to arrive within thirty (30) minutes of the scheduled start time for collecting specimens.

5.7 Use Buccal Swab as the primary method of sample collection.

5.8 Use Blood Draws as a second sample collection, as directed by the court or, when in the professional opinion of the Contractor a blood draw would determine a more accurate result.

5.9 Ensure that each sample collection shall contain enough sample material so that it may be retested if ordered by the court.

5.10 Maintain a proven and reliable legal chain of custody, report of findings, conclusions and notification, continuing through sign-off of the final results consistent with AABB guidelines (https://www.aabb.org/standards-accreditation/standards).

5.11 Utilize any single or battery of testing that meets the reporting criteria set forth in the AABB Standards for

Parentage Testing Laboratories (https://www.aabb.org/standards-accreditation/standards), as may be amended.

5.12 Supply all materials necessary for the Sample Collector’s collection, preservation, preparation, and shipment of specimen(s), including all materials needed to operate and maintain the testing area in accordance with the AABB guidelines.

5.13 Ensure delivery of the collected samples from the collection site to the laboratory testing facilities. This shall include arranging for courier pick-up and delivery in accordance with AABB guidelines.

5.13.1 Ship or ensure delivery of all samples collected throughout any given day to the laboratory testing facility on the same day as the sample was collected or the next business day with approval from the program.

5.14 Repeat tests shall be at no additional cost to the State or the DCSS client. Should an unacceptable number of repeat tests occur, the DCSS reserves the right to terminate the Contract for default. Unacceptable is defined as four percent (4%) or higher in any thirty (30) day period, therefore unsatisfactorily performing the required duties of the contract.

5.15 Utilize, at no additional cost to the State, previous sample results of a tested individual if the individual is a party to other paternity determinations.

https://www.aabb.org/standards-accreditation/standards

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5.16 Arrange, at no additional cost to the State, for removal and disposal of medical waste left at the collection site.

5.17 Upon request of the DCSS, provide at no additional cost, an introduction and overview of the Contractor’s collection process and website functionality in a manner selected by the DCSS Regional Office and the DCSS Partners.

5.17.1 Provide training resources such as a desk aid and training guide of the contractor’s website.

5.18 Require key management personnel attend meetings via in person or teleconference as requested by the

DCSS Regional Office and the DCSS Partners.

5.19 Identify and provide the DCSS Regional Office and DCSS Partners the security protocol that will be followed when sample collections are collected at an alternate site other than the one provided by the DCSS Regional Office and the DCSS Partners.

5.19.1 It is the recommendation of the DCSS Regional Office and the DCSS Partners to have Alleged

Fathers and Custodial Parents scheduled on different days for the safety of all clients.

5.20 Maintain an Internet portal through which the DCSS Regional Office and the DCSS Partners can search Arizona cases to view Sensitive Data.

5.20.1 Provide the DCSS Program Manager(s) and Partner Manager(s) with a master list of log-on credentials annually.

5.20.2 Immediately terminate log-in access credentials upon notification from the DCSS Program Manager.

5.20.3 Genetic Testing results, reports and scheduling information shall be available on the Internet portal and be downloadable and printable.

5.21 Deliver the sample kit to the correctional facilities for the testing of incarcerated individuals no later than ten

(10) business days after notice by the DCSS Regional Office, the DCSS Partners or the Office of the Attorney General or as directed by a court order that a sample must be obtained from an incarcerated individual.

5.21.1 Comply with any rules and requirements imposed by city and county jails, state, private and federal prisons when a sample collection is requested on an incarcerated individual.

5.22 Resolve complaints/issues raised by the DCSS, the DCSS Partners, or individuals referred by the DCSS within three (3) business days.

5.23 Submit an Implementation Project Plan and Schedule within ten (10) business days of Contract award to the DCSS for review and written approval.

5.24 Sample Collection: Comply with the requirements of the AABB when generating the Paternity testing reports.

5.24.1 Findings and conclusions shall either establish that the putative (alleged) father is excluded (direct exclusion) by the tests performed or provide proof of findings that the probability of paternity is ninety- nine percent (99%) or greater.

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5.25 Submit the written results of the genetic analyses that are completed by the laboratory within the following timeframes:

5.25.1 Genetic test results shall be available online and or provided to the appropriate DCSS Regional

Office or the DCSS Partners Office no later than fourteen (14) business days after the collection of the last sample.

5.25.2 The DCSS and DCSS Partners will not pay for any cases in which test results are received more than fifteen (15) business days after the sample collection unless there is a written request for extension to the DCSS Contract Manager and the extension is approved.

5.25.3 Requests will be approved if there is no contestation by the DCSS Contract Manager within five (5) business days following the extension request.

5.25.4 In addition to having results available online, send the official copy of the Genetic Paternity Test results directly to the requesting court in those cases where there is litigation.

5.26 Ensure that the following is available, via secure internet connection:

5.26.1 Current status of the sample collection and a photograph of the person(s) being tested by ATLAS case number within seventy-two (72) hours of sample collection;

5.26.2 Results of test(s) by case number within fourteen (14) business days of sample collection, and allow designated DCSS staff to view the status of a test previously submitted;

5.26.3 Current status of all parties affiliated with a single ATLAS case number; and

5.26.4 Printable test results.

5.27 Ensure the availability of all Contractor personnel involved in the genetic testing process to testify as expert witnesses for trials and hearings in any court as required.

5.28 Phlebotomist/Specimen Collector Requirements:

5.28.1 Have at least one (1) year experience in sample collection of buccal swabs and blood draws.

5.28.2 Be responsible and capable in the performance of this Contract.

5.28.2.1 Be compassionate when working with infants and small children and courteous to all

DCSS clients tested.

5.28.2.2 A phlebotomist who endangers persons or property or whose continued employment under this Contract is inconsistent with the interest of the State may be removed by the Contractor at the request of the DCSS.

5.29 Wear a lab coat and display his or her company ID Badge at all times while on State premises or conducting business on behalf of the DCSS. Upon request of authorized State personnel, each such employee or agent shall provide additional photo identification.

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5.30 Notify the Department Case Worker via email or DCSS approved online delivery method of the attendance of parties scheduled for collection of samples on the day of scheduled appointments:

5.30.1 Provide an email or DCSS approved online delivery notification with log of scheduled appointments to the DCSS Supervisor at end of each day.

5.30.2 Include attendance or lack of attendance by the parties in the log.

5.30.3 A separate notice, via email or DCSS approved online delivery method, naming parties who do not appear for their scheduled appointment shall also be provided to the DCSS Supervisor or DCSS Partner Supervisor.

5.31 Verify and review identification from the person submitting the sample. Acceptable forms of identification shall be:

5.31.1 A photo identification issued by a foreign or domestic government;

5.31.2 Driver’s license issued in the U.S.,

5.31.3 U.S. military ID.

5.32 Follow the steps for identifying individuals who are parties to the case and who are appearing for draws as detailed in the AABB Standards for Parentage Testing Laboratories current edition (https://www.aabb.org/standards-accreditation/standards), and as may be amended.

5.33 Not turn away any individual referred by the DCSS for any reason without first personally speaking to a DCSS Supervisor.

5.34 Not reveal to any party to a paternity case, the time, or date of the other’s appointment, nor any information regarding the other party(ies).

5.35 Be available for sample collection throughout the workday when regularly scheduled at the DCSS Regional Offices or the DCSS Partner offices. This shall include scheduled appointments and non-scheduled walk-ins.

5.36 Be available for sample collection outside of regular business hours at the alternate collection sites.

5.37 Immediately notify the designated DCSS Supervisor or DCSS Partner Supervisor on any change in staff scheduling.

5.38 Adhere to an agreed upon schedule for lunch and breaks with the DCSS Supervisor or DCSS Partner Supervisor.

5.39 Schedule the last sample collection of the day to provide a reasonable period of time for the courier to arrive at the collection site prior to close of business.

5.40 Not remain in the DCSS’ Regional Offices or DCSS Partner Offices past the close of business.

5.41 Be available to travel to a private residence to conduct a sample collection when requested by the DCSS or the DCSS Partners if required. Prior to the scheduled appointment they shall introduce themselves via phone or email.

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5.42 Comply with Occupational Safety and Health Administration (https://www.osha.gov/laws-regs), and as may be amended in the storage and disposal of material used to collect samples and when a blood draw is requested.

5.43 Ensure the confidentiality of test results and reports.

5.44 Be responsible for the removal of all materials, debris and residue resulting from the performance of the service. All work areas shall be maintained in a clean and orderly manner throughout each workday.

5.45 Utilize the procedures regarding transport for interstate paternity testing which take into account 45 CFR 303.7(e)(1) which states, in part that:

5.45.1 The IV-D Agency in the responding state shall pay for the costs of genetic testing in actions to establish paternity.

5.45.2 Receive sample(s) collected outside the State of Arizona and /or DNA test reports on such samples for Arizona active cases, pursuant to Uniform Interstate Family Support Act (UIFSA) (https://www.acf.hhs.gov/css/policy). The Contractor shall comply with UIFSA, invoice the state of Arizona under this Contract for the fixed unit price of the test, and shall be responsible for paying the out-of-state contractor.

5.46 Transition period:

The Contractor shall comply with the following at the end of this Contract in transferring responsibilities to the new Contractor:

5.46.1 Complete genetic paternity testing on all cases referred from the DCSS Regional Office and the

DCSS Partners no later than thirty (30) days after the last referral from the DCSS Regional Office and the DCSS Partners.

5.46.2 On the last day of the transition period, provide an Incomplete Case Report as specified in 10.2 notify the DCSS Contract Manager of the names and jurisdiction of the individuals from whom a sample has been collected and for which testing has not been completed.

5.46.3 Not destroy any sample for which results have not been provided except upon written authorization of the DCSS Contract Manager.

5.46.4 Work toward a prompt and timely transition, beginning sixty (60) days before the Contract end date in accordance with ADES Special Terms and Conditions, (Section 55, Transition of Activities) and the direction of the DCSS Contract Manager.

5.46.5 The DCSS Contract Manager may provide the Contractor with additional instructions to meet specific transition requirements.

5.47 Data Security:

Use data security and privacy controls to prevent, detect and resolve unauthorized access to the use of and the re-disclosure of the ADES data. The Contractor shall observe and abide by all applicable State and federal statutes, rules and regulations regarding the use or disclosure of information. To the extent permitted by law, the Contractor shall release information to the ADES and to the Arizona Attorney General’s Office as required by the terms of this contract, by law or upon their request. Security controls and measures shall include at minimum the following:

https://appstate.az.gov/ https://www.osha.gov/laws-regs https://www.acf.hhs.gov/css/policy

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5.47.1 All Personally Identifiable Information (PII) transmitted between the ADES and the Contractor, both in transit and at rest while in possession of the Contractor, shall be encrypted to meet or exceed The National Institute of Standards and Technology (NIST) 800-53, Rev 4s.

5.47.2 The term ‘‘personally identifiable information’’ or ‘‘personal information’’ means individually identifying information for or about an individual including information likely to disclose the location of a victim of domestic violence, dating violence, sexual assault, or stalking, including:

5.47.2.1 a first and last name;

5.47.2.2 a home or other physical address;

5.47.2.3 contact information, including a postal, e-mail or Internet protocol address or a telephone or facsimile number;

5.47.2.4 a social security number; and

5.47.2.5 any other information, including date of birth, racial or ethnic background, or religious affiliation that in combination with any of subparagraphs (5.46.2.1) through (5.46.2.4) would serve to identify any individual. This shall include information received on businesses reporting new hires.

5.48 Restrict access to all PII to authorized users who need it to perform their official duties.

5.49 Store all PII, at all times, in a manner which is physically and electronically secure from access by unauthorized persons.

5.50 Screen, at the Contractor’s expense, all prospective employees for suitability to work, including a search for misdemeanor and felony convictions for all states of residence within the past seven years. Consider any person convicted of crimes related to mishandling of money or security as an individual that is inappropriate for employment.

5.51 Process all PII under the immediate supervision and control of personnel who have obtained security screening.

5.52 Employ both physical and technological safeguards so that unauthorized personnel cannot retrieve PII by means of a computer, remote terminal or other means.

5.53 Have in place formal PII incident response mechanisms. The Contractor shall respond to any security incident, whether caused by malware, unauthorized access, software issues, acts of nature or other causes, in a manner which protects PII affected by the security incident. The Contractor shall notify the ADES’ of all security incidents via email at infobreach@azdes.gov or phone at (602) 774-5147. The contact information for the Department will be provided after award of the contract.

5.54 Inform all employees with access to PII of the confidentiality of the information, the safeguards required to protect the information and the civil and criminal sanctions for non-compliance contained in the applicable Federal and State laws.

5.55 Require all employees who provide services under this contract to sign a confidential agreement annually and be kept on file by the Contractor, including but not limited to: the CS-169-1, Non-Disclosure and Confidentiality Agreement. - Exhibit B – Non-Disclosure and Confidentiality Agreement.

5.56 Allow the DCSS, at its discretion, to conduct onsite security reviews to determine whether Contractor maintains adequate security control to protect PII.

mailto:infobreach@azdes.gov

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5.57 Physically secure all Contractor facilities used to access or house PII in order to prevent unauthorized access to, release of, use of or re-disclosure of PII.

5.58 Establish a data backup or data redundancy system including storage at an off-site location. Any data backup or data redundancy system shall fully comply with all confidentiality, data sharing and data security provisions of this Contract. All backup data shall have the level of encryption and protection as stated in Section 5.7.

5.59 Notify individuals whose PII was either disclosed, accessed, released or otherwise compromised as a result of any unauthorized access, release or re-disclosure of PII, or any breach of any of the security provisions of Section 5.47 The Department will, at Contractor’s expense, assist the Contractor in notifying any individual whose PII was compromised.

5.60 Offer each client, whose PII was compromised, a one (1) year credit monitoring service at Contractor’s expense.

5.61 Destroy all information gathered while performing duties related to this Contract, at intervals defined by ADES that are consistent with the current State policy and Federal regulations for destruction of Personally identifiable Information (PII).

5.62 Training:

5.62.1 Ensure your organization has a method for hiring, training, mentoring and evaluating

Phlebotomist/Specimen Collectors.

5.62.2 Ensure Phlebotomist/Specimen Collectors have completed all required training and have knowledge of what is required in relation to behavioral expectations when providing services to clients.

6. Licensure Requirements

6.1 Use DNA tests to determine paternity and shall maintain AABB accreditation as a Relationship (DNA)

Testing Facility.

6.1.1 Submit a copy of the AABB accreditation certificate to the State Contract Manager annually upon renewal of the certificate.

6.2 Maintain all federal, state and local licenses, accreditations and permits required for the operation of the

Genetic Paternity Testing business.

7. Deliverables

7.1 Phlebotomist & Alternate Collector Plan is due no later than five (5) business days after Contract award.

7.2 Implementation Project Plan and Schedule is due within ten (10) business days after Contract award.

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7.3 A proposed draft of the Annual Report, in excel format, including all aggregate data and analyses to be contained therein shall be submitted to the DCSS Contract Manager for review and approval within sixty

(60) days of Contract award.

7.4 Submit the disaster recovery plan to the DCSS upon contract award and annually, thereafter, or as requested by the ADES.

8. Payment Unit/ Payment for Services

8.1 The Contractor shall submit a monthly invoice in a format acceptable to the DCSS and the DCSS Partners.

Invoices shall be submitted by the 10th day of each month for services rendered the previous month. Each invoice shall be required to report the following information:

8.1.1 Contractor name, invoice number and date;

8.1.2 Referring DCSS Regional office or the DCSS Partners office;

8.1.3 Name(s) of individual(s) submitted for testing;

8.1.4 Date of collection;

8.1.5 Description of the Genetic Paternity Testing;

8.1.6 Date test results were sent to the DCSS Regional Office and the DCSS Partners;

8.1.7 Cost of collection/test;

8.1.8 ATLAS/Application Lifecycle Management (ALM) case number; and

8.1.9 Total invoice cost.

8.2 Payment will only be made by the Department upon delivery of the service, receipt of accurately prepared

Program Reports and Financial Reports as specified.

8.3 Services provided to the DCSS will be paid via Automated Clearing House (ACH) by using the ACH process Instructions and downloadable forms are found at http://www.gao.az.gov/onlineforms/default.asp#Vendor.

8.4 Payment Units: One (1) payment unit equals:

8.4.1 One (1) Individual Genetic Paternity Testing - DNA Mother, Father or Child/Children

8.4.2 One (1) Individual Genetic Paternity Testing - DNA Home Visit

8.4.3 One (1) Individual Genetic Paternity Testing - Deceased Alleged Parent/Next of Kin

8.4.4 One (1) Individual Genetic Paternity Testing - Absent Parent

8.4.5 One (1) Individual Genetic Paternity Testing – Prison Facilities

8.5 The Unit Rates are all inclusive, including Expert and lay testimony in litigation; including all necessary pre-trial proceedings and all other costs associated with the delivery of this service. The Department will not pay separately for any other costs.

8.6 No work shall be performed until a Purchase Order has been issued and received by the Contractor.

9. Notices and Correspondence

9.1 Notices, correspondence, reports, invoices and Certificate of Insurance from the Contractor to ADES shall be sent to:

Arizona Department of Economic Security Division of Child Support Services Attention: Department Contract Manager Email: DcssContractsUnit@Azdes.gov.

https://appstate.az.gov/ http://www.gao.az.gov/onlineforms/default.asp#Vendor mailto:DcssContractsUnit@Azdes.gov

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9.2 The following DCSS Partners shall have their invoice sent directly to the Partner Office:

The Navajo Nation Division of Human Resources Department of Child Support Enforcement P.O Box 7050 Window Rock, AZ 86515

10. Reporting Requirements:

The Contractor shall submit via email or DCSS approved online method the following:

10.1 Monthly Summary Report

The Monthly Summary Report is due no later than the 15th of each month and shall report information on all cases that were open in the prior month. The Report shall provide information, organized by Department Office/DCSS Partners, regarding the status of all cases active in the preceding month, including the Department’s case number, the paternity determination (if made), the names, dates of birth, race, and relationship to the child of each individual required to be tested in the case, the date of specimen collection (if completed), any escalated problems and the total amount billed in each case.

10.2 Incomplete Case Report.

The Incomplete Case Report is due no later than the 15th of each month. The Incomplete Case Report identifies each case in which specimen or test results have been collected or received from at least one individual, but not all individuals required in that case and describes the testing status of each individual.

For those cases, the Incomplete Case Report must contain all of the information required in the Monthly Summary Report and must also provide an explanation, if known by the Contractor, why the specimen has not been collected from each individual required in the case.

10.3 Annual Report.

Submit the Annual Report, no later than January 15th of each year, beginning June 15, 2022, for the prior calendar year. In the last calendar year of the Contract, the Contractor shall submit the Annual Report no later than the termination date of the Contract. The Annual Report shall present aggregate data requiring the number of genetic tests completed for each Department Office/DCSS Partners during the calendar year, including:

10.3.1 Aggregate demographic information for the individuals tested, including the age, race, county of residence, and related information.

10.3.2 Aggregate data on the number of cases open at the beginning of the year, new cases opened during the calendar year, cases completed during the year, and incomplete cases at the end of year.

10.3.3 Aggregate data regarding the numbers of incarcerated persons tested by instructional name and by Department Office/ DCSS Partners.

ADES Special Terms and Conditions

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1. Definition of Terms

In addition to the Uniform Terms and Conditions, Section 1, the following shall apply:

1.1 “Award Date” The date the Contract is executed by the Department. This may or may not be the same date as the “Effective Date” which is the date specified on the Offer and Award or Signature Page.

1.2 “Client Specific Referral” Services or activities for which a referral has been made for a client by an authorized representative of the Department.

1.3 “Department” The Arizona Department of Economic Security (ADES), unless otherwise indicated.

1.4 “Effective Date” The date the Contractor is to start delivering services. The Effective Date is specified on the Offer and Award or Signature Page.

1.5 “Equipment” All vehicles, furniture, machinery, electronic data processing (EDP) equipment, software and all other equipment costing $5,000.00 or more, including all normal and necessary expenses incurred to make the equipment ready for its intended use (e.g., taxes, freight, installation, assembly and testing charges, etc.), and with a useful life of greater than one (1) year. Equipment as used herein does not include real property (e.g., land, building, structures, or facilities’ improvements).

1.6 “May” Indicates something that is not mandatory but permissible.

1.7 “Purchase Order” also known as “Purchase Authorization” or “Release Order” is an authorized document to procure goods or services.

1.8 “Shall, Must” Indicates a mandatory requirement. Failure to meet these mandatory requirements may result in the rejection of a proposal as non-responsive.

1.9 “Should” Indicates something that is recommended but not mandatory.