CN-790000-PR246.pdf

This document is a Core Contract between the Florida Department of Business and Professional Regulation (the Department) and Tyler Technologies, Inc., for software maintenance and support services. The contract is specifically for the Versa Regulation Software System, which is a proprietary regulatory solution used by the Department's Division of Technology to process applications, maintain licenses, track inspections, and manage legal cases.

The contract is effective from July 1, 2022, to June 30, 2027, with an initial annual maintenance fee of $411,155.00, which includes a base fee of $409,745.00 for the Versa Regulation Software System and $1,410.00 for a new staff location button and screen. The agreement allows for potential annual fee increases of up to 4% during renewal periods and provides for maintenance services such as telephone and web support, software malfunction analysis and correction, and software updates. Additional professional services can be obtained through a Project Change Request process, with customization fees subject to Tyler's standard hourly rates. The contract includes provisions for data security, background screenings, and compliance with various state and federal regulations.