Contract Summary

This is an Agency Term Contract (ATC-26-010) between the State of Florida, Department of Corrections (Department), and Presidio Networked Solutions LLC (Contractor) for ServiceNow Information Technology Service Management. The contract was executed on September 16, 2025, by the Contractor and September 26, 2025, by the Department. The agreement establishes a mandatory indefinite delivery vehicle through which Purchase Orders (POs) will be issued for the specified services. The Department of Corrections will utilize this contract as the primary vehicle for procuring the contracted services across its entire operations.

The Contractor shall provide information technology services as defined in Exhibit A—Contractor's Proposal Response, which details the scope of work for ServiceNow configuration and related services. The initial contract term is five years from the execution date, with renewal options available for up to an additional five years upon mutual agreement at renewal pricing specified in the Contractor's original submission. Services must be delivered within thirty days of PO issuance or at a mutually agreed time, during business hours (8:30 a.m. to 4:00 p.m., local time, Monday through Friday, excluding State holidays). The contract includes five specific performance measures with associated financial consequences: timely delivery of project management plans ($100 per business day), project status reports ($100 per business day), assessment reports ($100 per business day), functional requirements traceability ($500 per business day for defects), and operations and maintenance reports ($100 per business day). Pricing is firm and fixed throughout the contract term. All prices must be comparable to awarded amounts, and price increases are rejected unless otherwise stated. The Department retains the right to add or delete services and delivery locations during the contract term.