CN-640000-LEX25.pdf

EXHIBIT A

STATEMENT OF WORK

for

MASTER SERVICE AGREEMENT

between

LEXMARK INTERNATIONAL, INC.

and

FLORIDA DEPARTMENT OF HEALTH

This Statement of Work (the “SOW”), effective as of the date of last signature at the end of Section 12.0 below (the “Effective

Date”), is intended to be one of several Statements of Work to become effective under the Master Service Agreement between

Lexmark International, Inc. (“Lexmark”) and FLORIDA DEPARTMENT OF HEALTH (“Customer”) as authorized under the

Florida Department of Management Services, Alternate Contract Source No. 441000000-24-NASPO-ACS, Participating Addendum dated October 21, 2024. Each Customer Purchase Order, issued under this SOW, shall constitute a separate agreement, distinct from any other.

DEFINITIONS

“Actual Volume” means the number of printed Pages actually produced on a Managed Output Device in accordance with this SOW.

“Asset Management Services” means the services described in Section 8.0 of this SOW.

“Business Day” means the time between 8:00 AM and 5:00 PM in the time zone where the Services will be performed, on any day

(other than a Saturday, Sunday, or statutory holiday), unless otherwise specifically agreed herein.

“Consumables” means Lexmark toner cartridges (manufactured from new and/or refurbished components), and other supply items, excluding media (E.g. paper, check stock, transparencies, labels, envelopes, etc.).

“Consumables Management” means the services as described in Section 9.0 of this SOW.

“Customer Location(s)” means the full mailing addresses (including street address, city, state, and zip code) where Output Devices, Existing Devices, and Managed Output Devices are specified in each Customer Purchase Order (PO) as a required, separate attachment submitted simultaneously by the Customer. .

“End of Service Life” (EOSL) means the date upon which Lexmark will no longer have spare parts available and will no longer be able to provide Maintenance Services as described in this SOW.

"Existing Devices" means existing Customer printers and multi-function devices not provided to Customer under this SOW.

“Lexmark Data Collection Manager” (LDCM) means the hardware, software, applications, and firmware used by Lexmark for the collection of printer information.

“Maintenance Services” means services as described in Section 10.0 of this SOW.

“Managed Output Device” means a networked Output Device or Existing Device subject to the Services as described herein.

“Meter Read" means the lifetime Page count information that is obtained from each Managed Output Device.

“Minimum Device Term” means, with respect to each Managed Output Device, the period of time commencing on the date an

Output Device is designated as a Managed Output Device in accordance with the terms of this SOW and continuing for the period of

Docusign Envelope ID: C2AA6BC6-E2D1-4DD6-B3D7-280543AB7F51 time stipulated for each device listed in Attachment A: Pricing during which time Services will be provided in relation to any such

Managed Output Device.

“Operational Readiness” means the date that Lexmark is operationally ready to provide Asset Management Services, Consumables, and Maintenance Services in relation to Managed Output Devices.

“Output Device” means a new Lexmark printer or multi-function device provided by Lexmark or Lexmark authorized agents under the Agreement.

“Page” means an image on one side of a single sheet of paper.

“Party” means Lexmark or Customer individually; “Parties” means Lexmark and Customer collectively.

“Printer Drivers” means the required Printer Drivers to support Output Devices.

"Proactive Device Notification Services" means the services described in Attachment D of this SOW.

“Recurring Charge” means the monthly charge specific to a Managed Output Device billed by Lexmark and to be paid by Customer.

“Service Issue” means a ticket opened with Lexmark’s technical support center (TSC) to restore functionality (excluding

Consumables) with a Managed output Device at a Customer Location.

“Services” means those services as described in Section 2 of this SOW.

“SOW Term” means the period of time commencing on the Effective Date and ending 60 months after the Effective Date unless sooner terminated in accordance with the Agreement.

“Staging” means space provided by the Customer, at the same site of installation of the Output Device.

“TSC Support Hours” means the time between 9:00 AM and 9:00 PM in the Eastern time zone, on any day (other than a Saturday, Sunday, or statutory holiday), where Lexmark’s Technical Service Center (“TSC”) is available for Customer to contact in support of

Maintenance Services.

“Yield” means the number of Pages that are capable of being printed from a single toner cartridge as determined by Lexmark specifications.

1.0 SERVICES OVERVIEW

1.1 As of the Effective Date of this SOW, Lexmark will provide Output Devices, Consumables, and Services as defined herein in order to assist Customer in the ongoing management of both Output Devices and Existing Devices designated as

Managed Output Devices across Customer Locations. The Services to be provided by Lexmark include the following:

a) Project Management

b) Steady-State Governance

c) Management of Existing Devices

d) Implementation Services

e) Driver Deployment

f) Training Services

g) Asset Management Services

h) Consumables Management

i) Maintenance Services

j) Additional Services and Solutions

1.2 Services will be provided to each Managed Output Device for the Minimum Device Term. At the end of the Minimum

Device Term, Services will continue on a month-to-month basis at the then-current rate unless one Party gives the other

Party at least sixty (60) days written notice prior to the discontinuation of any Services. The provision of and payment obligations for the Services will survive the expiration or termination of the SOW or Agreement.

2.0 Project Management

2.1 Lexmark may, in the normal course of business, use subcontractors or agents to provide any or all of the Services outlined herein.

2.2 Lexmark will appoint an implementation lead as the primary point-of-contact to Customer for implementation of

Services. Customer shall appoint a project manager as the primary point-of-contact to Lexmark for coordination and delivery of Services.

2.3 Services will be implemented in an agreed upon timeframe utilizing an agreed upon project plan. Parties will agree on a cadence for project status calls and ensure proper resources are made available. The agreed upon project plan will detail a planning phase, which is representative of the time required for Lexmark and End User to set up the infrastructure and processes prior to Operational Readiness.

2.4 All changes to the project plan, Services and/or scope of effort described herein will be governed by the change control process as defined in Section 2.5 and 2.6.

2.5 The Parties may desire to modify the scope of effort or add / remove devices from the Agreement during the SOW Term.

Any desired changes will be documented in an amendment to the Agreement.

2.6 Completed amendments will be submitted to the Customer for review and consideration. The Customer agrees to review the proposed amendment and will either accept and sign, edit, or reject the requested amendment within five (5) Business

Days. Authorized representatives of the Parties must agree in writing on any adjustment in price, resulting from a change in the scope of Services, prior to implementing the change.

2.7 Customer agrees to participate in Lexmark deployment survey process in order to provide feedback on Lexmark performance.

3.0 Steady-State Governance

3.1 Lexmark governance process includes monthly operational summaries of performance as well as strategic business reviews.

3.2 Lexmark will provide Customer access to visualizations and summaries of Customer data in the form of charts and graphs related to Managed Output Devices, Pages printed, IMAC (installs, moves, adds, and changes) activity, Customer incidents escalated to Lexmark for support, and billing. The visualizations and associated data will be available via the

Customer Governance Portfolio (“CGP”) defined in Attachment C.

3.3 Any Customer requests for reports outside the CGP shall be made in accordance with Sections 2.5 and 2.6 and may be subject to additional charges.

3.4 In order to provide continuous improvement to Customer under this SOW, Lexmark and Customer will conduct Strategic

Business Reviews (”SBR”) in order to identify and implement improvements.

3.5 This requires Customer line of business and process owner’s attendance to discuss business process optimization opportunities.

3.6 Customer also agrees to participate in annual customer satisfaction survey process in order to provide feedback on

Lexmark performance.

4.0 MANAGEMENT OF EXISTING ENVIRONMENT

4.1 Prior to Operational Readiness, Lexmark and Customer will agree on which Existing Devices are eligible to be Managed

Output Devices. Existing Device eligibility to be a Managed Output Device is based on the following criteria:

a) Parties performing all responsibilities described in this Section 4.1,

b) Existing Device pricing being included in this SOW,

c) Existing Devices are in good working condition.

4.1.1 Within ten (10) Business Days from the Effective Date Customer will provide to Lexmark:

a) Existing Device data in accordance with Asset Management Services Section 8.2,

b) Any available (twelve (12) months preferred) service call history of Existing Devices under consideration to be eligible for Services.

4.1.2 Lexmark will:

a) When technically possible, utilize LDCM to view lifetime page counts on applicable Existing Devices,

b) Analyze Existing Device service call history provided by Customer,

c) Based on analysis of page count data, service call history, and EOSL, provide Customer with a list of

Existing Devices recommended to be included as Managed Output Devices upon Operational Readiness,

d) Recommend a replacement for any Existing Device that is excluded from becoming a Managed Output

Device.

4.1.3 Lexmark reserves the right to inspect Existing Devices requested by Customer to become Managed Output

Devices. Any Existing Device deemed by Lexmark to be ineligible for designation as a Managed Output Device will either be:

a) Excluded from this SOW, or,

b) Replaced, at Customer’s cost, with a mutually agreed Output Device.

4.2 Lexmark shall not be responsible for supporting Existing Devices prior to Operational Readiness.

4.3 Upon Operational Readiness, Lexmark shall manage eligible Existing Devices designated as Managed Output Devices.

Pricing and support term for Existing Devices designated as Managed Output Devices is provided in Attachment A:

Pricing.

4.4 Services for Existing Devices designated as Managed Output Devices shall include Asset Management Services, Consumables Management Services, and Maintenance Services.

4.5 Lexmark does not guarantee parts will be available during the term of the Agreement. Should some or all parts become unavailable and no longer supported by the OEM, the Managed Output Device shall be considered “End of Life”. In this situation, Lexmark may be unable to perform all or some of the Services. In such case, Lexmark shall only be responsible to make commercially reasonable efforts to maintain and service that Managed Output Device.

4.6 At any time during the SOW Term, Lexmark may exclude an Existing Device meeting any of the following conditions from designation as a Managed Output Device under this SOW:

a) The Managed Output Device was not in good working condition prior to its designation as a Managed Output

Device as determined by Lexmark; Managed Output Devices that have been repaired or replaced by Lexmark under this SOW are deemed to be in good working condition,

b) If the estimated cost (inclusive of labor, travel and parts costs) of repairing the Managed Output Device to a fully functional level exceeds the acquisition cost of a mutually agreed replacement Output Device listed in

Attachment A,

c) Non-functional after three (3) attempts to repair for the same reported issue,

d) EOSL published by the device manufacturer has been exceeded.

5.0 IMPLEMENTATION SERVICES

5.1 Customer will provide Lexmark with written authorization in the form of a purchase order as described in Section 12.2 to begin Implementation Services including the provision of all Output Devices.

5.2 The locations and timing of the installation of Output Devices during Business Days will be agreed to in writing per

Section 2.3 between the Parties. Customer will provide Lexmark with contact details of all key Customer personnel responsible for implementation at each Customer Location.

5.3 If Customer delays, postpones, reschedules, or cancels any scheduled installation with less than ten (10) Business Days’ notice, Customer will be invoiced for any charges incurred by Lexmark on a pass-through basis.

5.4 Lexmark pricing is predicated, in part, on the project plan’s assumed duration of three (3) months for the installation of

Output Devices and the implementation of the Services. Should Customer delays significantly extend the duration of the installation and implementation activities, Lexmark reserves the right to charge for the provision of additional project management and other support functions.

5.5 Lexmark will be responsible for:

a) Delivery of the Output Devices to the Staging area, and then to each Output Device’s designated location within the same building,

b) Assembly of the Output Devices,

c) Testing of the Output Devices by printing a test/setup page,

d) Configuration of the IP address and/or hostname provided by Customer,

e) Configuration of device firmware and security as agreed upon by Customer,

f) Connection of the Output Devices to the Customer network,

g) Dunnage and pallet removal.

5.6 Customer will be responsible for:

a) Supplying Lexmark with appropriate documentation and/or contact(s) responsible for coordinating installation of the Output Device and knowledgeable of Output Device locations in order for Lexmark to perform the installation(s) at each Customer Location,

b) Preparing the physical site for the installation of Output Devices including providing required electrical requirements - i.e. 110V/220V 20-amp circuit, appropriate network cables and phone cables, appropriate network drops and fax line located near and for the networked Managed Output Devices, and an appropriate, structurally sound surface upon which to place the Managed Output Device, including floor spaces needed for each Output Device (specifics to be provided by Lexmark during project governance),

c) Payment of all subsequent transportation, logistics and/or restocking charges for additional shipping, delivery, and/or storage should Customer refuse delivery at any Customer Location,

d) Supplying a Staging location at each Customer Location designated for Output Device installation, where

Output Devices can be unboxed, assembled, configured and potentially tested at least five (5) Business Days prior to the start of the installation. Such space shall be of appropriate square footage to accommodate the number of Output Devices designated for installation at that location. Staging is also applicable to the

Customer’s Existing Devices being de-installed at the time of Output Device installation,

e) Supplying IP address and/or hostname details, to Lexmark in writing no later than five (5) Business Days prior to the first installation of Output Devices, and no later than five (5) Business Days prior to any subsequent installations,

f) Installation of any printer queues or Printer Drivers,

g) Providing to Lexmark any site readiness documents specified in the project plan.

5.7 For hardware and Services, an Output Device will be designated as a Managed Output Device once the Output Device is installed.

5.8 For Services, an Output Device will be designated as a Managed Output Device once the Output Device is installed, and the Customer has provided the following information to Lexmark:

a) Output Device Model

b) Serial Number

c) Options / accessories installed

d) Date of installation

e) Customer Location / physical address where device is installed

f) Key contact including email and phone number

g) IP address and/ or host name

5.9 De-installation & Disposal Services for Existing Devices:

5.9.1 Lexmark will, during an Output Device install event, and as directed by Customer:

a) De-install Existing Devices as specified in writing by make and model,

b) Package the specified Existing Devices in packaging provided by Customer,

c) Move the specified Existing Devices to a Staging location at or near where the Output Device was delivered, within the same building,

d) Ship specified Existing Devices to a disposition location, designated by Customer, within twenty (20)

Business Days of de-installation.

5.9.2 Customer will:

a) Supply Lexmark with appropriate documentation and/or contact indicating the location of Existing Devices to be de-installed,

b) Provide packaging materials at each de-installation location,

c) Delete print queues, printer drivers, and any other Customer data (including but not limited to personal data) which any of the media storage units (e.g. hard disk, NVRAM) contain or may contain from de-installed devices, Customer workstations, and/or servers, and reset these devices to factory settings prior to de-installation,

d) Any other tasks required for de-installation or disposition.

5.9.3 De-installation is assumed to be a quantity of Existing Devices equal to a one to one (1:1) ratio with Output

Devices being installed. De-installation of Existing Devices in a quantity above a 1:1 ratio is available at an additional price.

5.10 Hard disk drive removal:

5.10.1 For a Lexmark Managed Output Device or a Lexmark Existing Device that Parties have mutually agreed to decommission and have Lexmark remove from a Customer Location, Lexmark will remove the hard disk drive and leave the hard disk drive with an onsite Customer representative. Customer will acknowledge receipt via signature on a Lexmark-provided form.

6.0 DRIVER DEPLOYMENT

6.1 With respect to Printer Drivers, Lexmark will provide the Printer Drivers and recommended Printer Drivers configurations for Customer.

6.2 Customer will be responsible for distributing the Printer Drivers to the appropriate workstations, and for all workstation software.

7.0 TRAINING SERVICES

7.1 Prior to installation of Output Devices, Lexmark will provide Quick Reference Guide (“QRG”) documentation on Output

Devices in electronic format for Customer to distribute to end users.

7.2 End User Training

7.2.1 Lexmark will provide a fifteen (15) minute training session at each Customer Location at the time of installation where Output Devices have been installed.

7.2.2 Customer shall ensure that all appropriate personnel will attend and actively participate in the training.

7.3 Help Desk Training

7.3.1 Lexmark will provide:

a) up to two (2) 4-hour help desk training sessions in English language on mutually agreed to dates and times.

b) Lexmark will provide electronic copies of the training materials for Customer’s use

7.3.2 Customer will provide a suitable environment and equipment necessary to facilitate training, either in-person or virtually.

7.4 Training requested in addition to that described in Section 7.0 is available at an additional charge.

8.0 ASSET MANAGEMENT SERVICES

8.1 Customer will provide to Lexmark, in electronic format, the data which is necessary for Lexmark to build an asset management database for all Managed Output Devices. Customer will provide such data to Lexmark within ten (10)

Business Days of the Effective Date. Managed Output Device data Lexmark requires assistance with include, but are not limited to:

a) Customer Location physical address information,

b) Key contact information including emails and phone numbers,

c) IP address or Host name.

8.2 For Output Devices self-installed by Customer, the following data elements will be required, within seven (7) Business

Days of installation. For Existing Devices that will become Managed Output Devices, Customer will provide to Lexmark the following data elements within ten (10) Business Days of the Effective Date:

a) Model

b) Serial number,

c) Options / accessories

d) Date of installation

e) Asset tag identifier (if applicable),

f) Physical address of the device,

g) Starting page count,

h) Contact information at the device level.

8.3 Services will begin once Customer fulfills obligations as outlined in this Section 8.0 and Operational Readiness has been confirmed by Lexmark.

8.4 Customer is responsible for and will notify Lexmark in writing of all Managed Output Device relocations, removals, and changes within five (5) Business Days of such device changes.

8.5 LEXMARK DATA COLLECTION MANAGER

8.5.1 Lexmark’s ability to provide the Services requires the full functionality of the LDCM. Lexmark’s ability to provide Services requires that all Managed Output Devices are attached to the network where the LDCM will reside. Customer agrees to actively assist Lexmark in its efforts to deploy the LDCM such that it is fully functional within twenty (20) Business Days of the Effective Date. When technically possible over

Customer’s network the LDCM will electronically capture, Meter Read information, network address, device alerts including toner low messages, and serial number for all Managed Devices configured for automated data collection in the Lexmark asset management system.

8.5.2 Parties agree to install LDCM and the Lexmark Remote Management extension (“LRMe”) on a dedicated computing platform meeting the minimum specifications as outlined in the Lexmark-provided LDCM

Reference Guide.

8.5.3 Customer acknowledges and understands that at the time of any incident there may be a potential loss of or delay in the provision of Services to Customer as provided by Lexmark pursuant to this SOW as LDCM is a critical component in the provision of the Services. Accordingly, until such time that an incident is resolved all affected Services to be provided by Lexmark under this SOW will be supplied by Lexmark on a commercially reasonable basis and any service levels contained in this SOW or the Agreement relating to the provision of the Services will not apply.

8.5.4 The continuation of Services may require manual processes to be implemented by Parties upon mutual agreement. Any changes will be addressed using the change control process as described in Section 2.5 and

2.6.

8.5.5 Prior to the installation of LDCM on a virtual hardware platform, a defined test period will be determined by the Parties. The performance of LDCM will be monitored by Lexmark and Customer will be advised in writing of any issues or problems found by Lexmark during this period such that Customer has an opportunity to address these prior to actual implementation.

8.5.6 Lexmark does not license the LDCM to Customer or any subcontractor of Customer and Customer agrees to not use, copy, decompile, distribute, or otherwise disclose such LDCM and to ensure compliance of any

Customer subcontractor to this provision.

8.5.7 Customer will provide Lexmark with secure remote access to the LDCM upon request for Lexmark to perform troubleshooting and maintenance tasks. Customer will provide outbound access to the internet from the LDCM server via port 443 to transmit data collected by LDCM to the Lexmark operations team via HTTPS.

8.5.8 Certain situations, for example, a segmented network within the Customer network, may require the installation of additional LDCM servers since a single server solution may not be able to query all

Managed Devices across the Customer network. Lexmark may also recommend the use of cloud-based agents in addition to or instead of additional LDCM servers. Lexmark will be responsible for aggregation of data if the information has to be collected on multiple instances.

8.5.9 Customer acknowledges and understands that Lexmark in the normal course of business will release updated versions of the LDCM software. Customer agrees to assist Lexmark in maintaining the LDCM(s) in Customer’s environments such that the version of LDCM software in place is no more than two revisions downlevel.

8.5.10 Customer acknowledges and understands that Lexmark in the normal course of business will release updated versions of embedded firmware for the Managed Output Devices. If the embedded firmware version limits Managed Output Device functionality or prevents Lexmark from providing the Services, Lexmark may update the LDCM or require Managed Output Device firmware to be updated. If Lexmark determines a firmware update is required for the ongoing provision of Services, Customer agrees to update the firmware, with Lexmark assistance, of the affected Managed Output Devices.

9.0 CONSUMABLES MANAGEMENT

9.1 Lexmark will:

a) When technically possible, detect the need for Consumables for Managed Output Devices,

b) Ship Consumables to Customer,

c) In addition, provide a manual order process for Managed Output Devices via a Lexmark web portal to enable

Customer ordering of Consumables at their discretion.

9.2 Customer will:

a) Provide Lexmark with contact information for key Customer supplies personnel for the duration of this SOW, updating such information as necessary for Lexmark’s performance of the Services,

b) Utilize only Lexmark-branded Consumables for the duration of this SOW,

c) Return all used Lexmark-branded toner cartridges to Lexmark for recycling via Lexmark Cartridge Collection

Program (“LCCP”). Utilize the LCCP container or bulk methods, where available, to enable standardized sustainability reporting.

d) Not grant, bargain, sell or otherwise convey toner cartridges provided by Lexmark to any third party, as cartridges are licensed for one use by Customer.

e) Pay for expedited shipping charges if reason for expedited shipment was of no fault by Lexmark.

9.3 For Managed Output Devices where it is not technically feasible to detect the need for Consumables, Customer shall place a manual order for the Consumable and Lexmark shall invoice Customer for the purchase price of the Consumable.

9.4 If Consumables buffer stock is requested by Customer, Customer will be required to purchase the Consumables.

9.5 If Lexmark is providing Services for non-networked Managed Output Devices, Customer will be charged for

Consumables on a per cartridge basis as provided in Attachment A: Pricing.

10.0 MAINTENANCE SERVICES

10.1 Lexmark will provide Fleet Availability reporting, and a Next Business Day (“NBD”) restore Maintenance Service

(where available) as described in this Section 10.0 for Lexmark-branded Managed Output Devices Applicable NBD service levels for specific locations will be determined and designated by Lexmark based on the required Customer

Location(s) attachment submitted with each Customer Purchase Order (PO).

10.2 For Maintenance Services, Lexmark will:

a) Provide a toll free and designated call routing number to Customer for Maintenance Services,

b) During TSC Support Hours, staff the toll-free number as described above or if Lexmark is not reached live, call the Customer contact requesting Maintenance Service,

c) Determine the specific cause of the Managed Output Device Service Issue,

d) Initially, provide for resolution of the Service Issue remotely, or, if Lexmark is unable to resolve via telephone, Lexmark shall schedule and dispatch a service technician to the Customer Location to repair or replace the

Managed Output Device as further described herein,

e) Resolve Service Issue remotely, through on-site repair, or replace the Managed Output Device at Lexmark discretion.

10.3 Customer will:

a) Determine if an incident reported by an end user is due to a Managed Output Device failure,

b) Log all Managed Output Device incidents in Customer incident management system,

c) Resolve incidents not directly related to Managed Output Devices without Lexmark assistance,

d) Clear all paper jams,

e) Escalate Customer incidents that cannot be resolved by Customer to the Lexmark technical support center providing all information captured in the Customer’s help desk including, but not limited to, the following:

o Managed Output Device serial number, o Managed Output Device model type, o Error code message as seen on the Managed Output Device user panel, o Clear written description of the fault found in local language.

f) Or, submit the same information described in Section 10.3 e) via email to northamtechsupport@lexmark.com utilizing the mutually agreed upon email template until such time as HDIS is implemented and fully operational.

g) Participate in the Managed Output Device diagnosis process with the Lexmark technical support center,

h) Provide suitable on-site access to Lexmark service technician.

10.4 With respect to Lexmark-branded Managed Output Devices:

a) The device will be restored to good working condition within the timeframe designated in the required

Customer Location(s) attachment submitted with each Customer Purchase Order (PO).or if required, the Parties can discuss the need for a replacement Managed Output Device.

b) Lexmark will ship and install preventative maintenance kits for Lexmark-branded Managed Output Devices in accordance with Lexmark recommended maintenance kit intervals.

10.5 Service Levels

10.5.1 Lexmark will provide the following service level for Fleet Availability:

10.5.1.1 Fleet Availability is a measured percentage of time the Customer fleet of Managed Output Devices are in good working condition and available to print.

10.5.1.2 Fleet Availability is measured against a 24-hour clock and reported monthly via the Customer

Governance Portfolio.

10.5.1.3 Downtime will be measured from the time Lexmark is notified that a Managed Output Device is not functioning to the time it is restored to good working condition.

10.5.2 Lexmark will provide the following service level for Next Business Day restore:

10.5.2.1 For Service Issues received prior to the local cutoff time of 5:00PM (at the location of the Managed

Output Device), Lexmark will address within the timeframe designated in the required Customer

Location(s) attachment submitted with each Customer Purchase Order (PO)..

10.5.2.2 For Service Issues received after the local cutoff time of 5:00PM (at the location of the Managed Output

Device), Lexmark will address within the timeframe designated in the required Customer Location(s) attachment submitted with each Customer Purchase Order (PO).plus one Business Day, or sooner if commercially reasonable.

10.5.2.3 Next Business Day ("NBD") Maintenance Service is not available in all areas. Customer Locations in a second Business Day ("2BD") or third Business Day ("3BD") area will be designated in the required

Customer Location(s) attachment submitted with each Customer Purchase Order (PO)..

10.5.2.4 NBD restore is a combination of Customer generated, or Managed Output Device generated Predictive activity and includes both remote and on-site resolution methods.

10.6 Certain Managed Output Devices will reach EOSL during the SOW Term. The individual model types, part numbers, and the EOSL beyond which Lexmark will be unable to provide Maintenance Services are indicated in Attachment A: Pricing.

10.7 If during the Minimum Device Term of a Managed Output Device provided by Lexmark or Lexmark authorized agents under this SOW, Lexmark deems the device to be unrepairable, the device will be replaced with the caveats listed below:

a) Lexmark reserves the right to replace with a new or refurbished Managed Output Device,

b) All shipments will be based on the availability of replacement Managed Output Device and shall be shipped to

Customer via the most expedient means available,

c) Lexmark will arrange for pick-up of the original Managed Output Device for return shipment to Lexmark.

10.8 If the Managed Output Device includes features, the Maintenance Service covers the features only when installed on the

Managed Output Device model for which they were designed.

10.9 Maintenance Service is not a guarantee of uninterrupted or error-free functioning of Managed Output Devices. Maintenance

Service does not include repair of failures caused by use not in conformance with Lexmark published specifications or by non-authorized parties to include but not limited to:

a) Excessive misuse, neglect of the Managed Output Device

b) Modifications or additions to the device unauthorized by Lexmark.

c) Inappropriate operating environment and conditions including temperature, air quality and humidity, that fail to meet technical specifications.

d) Maintenance or repair work performed by Customer without authorization by Lexmark.

e) The use of non Lexmark supplies (including, but not limited to, toner cartridges, accessories, installations and replacement parts).

10.10 Predictive Services: In conjunction with Maintenance Services, Lexmark will implement Predictive Services on compatible Lexmark-branded Managed Output Devices.

a) Lexmark will:

i. Monitor Customer Managed Output Devices for cues that indicate a potential upcoming service issue and attempt to resolve,

ii. Proactively create service request tickets as pending issues are detected and predicted.

b) Customer will:

i. Provide Lexmark electronic access to Managed Output Devices through a secure remote connection or other means for optimal capability to reduce resolution time.

ii. Provide ability for Lexmark to use a secure remote connection to make adjustments to Managed

Output Device settings as well as restart the device as needed in the effort to resolve service issues proactively.

11.0 ADDITIONAL SERVICES AND SOLUTIONS

11.1 Lexmark will assist Customer with the installation and integration of the following additional services and solution applications:

a) Proactive Device Notification, in accordance with Attachment D,

b) Help Desk Integration Services, in accordance with Attachment E,

c) Lexmark Print Manager, in accordance with Attachment F.

12.0 FEES AND PRICING

12.1 Ordering under this Agreement shall be conducted via purchase order (“PO”) issued by Customer to Lexmark prior to implementation or installation activities. The PO must include the information listed below:

a) PO number,

b) PO date of issuance,

c) Vendor name and address,

d) Ship-to address, including contact name and phone number,

e) Bill-to address, including contact name and phone number,

f) If product, then product part number and specific product description,

g) Specific quantity of each item,

h) Unit price per part number or per service,

i) Extended unit price by part number/service (quantity x unit price),

j) Shipping - in accordance with the Agreement and SOW,

k) Payment - in accordance with the Agreement and SOW,

l) The words: "All terms and conditions are in accordance with the Master Service Agreement and the Statement of Work dated October 21, 2024."

m) Authorized signature on the PO.

12.2 Customer will provide Lexmark with a PO no later than the month prior to the end of their current fiscal year end for the annuity billing of the following fiscal year. If the Customer fails to meet this obligation, Lexmark will invoice for the

Services, and the initial invoice date will serve as the start date for the agreed upon payment terms. In the event Customer fails to meet this obligation and issues a subsequent PO after Lexmark has invoiced under the prior PO, Lexmark will not be responsible for reissuing the invoice for the subsequent PO. Customer will provide Lexmark the PO balances or effective period so we may track it in our systems.

12.3 Available Output Device accessories are listed at Lexmark.com and may be purchased at prices 10% below the retail price plus the Lexmark cost of shipping.

12.4 For hardware and Services, Lexmark will bill Customer per the terms of the Agreement. Such billing shall be retroactive to:

a) The date an Output Device is designated as a Managed Output Device per Section 5.7,

b) The date an Existing Device is designated as a Managed Output Device per Section 4.3.

12.5 Pricing is as indicated in Attachment A - Pricing. Recurring Charges and Price per Pages are specific to the Managed

Output Device model. Any changes required to the pricing of Attachment A may be made only upon mutual agreement of the Parties via the change control process defined in Section 2.5 and 2.6.

12.6 Upon the termination of this SOW, prior to the end of the Minimum Device Term, Lexmark will bill Customer for the early termination fee per Output Device per month remaining in the Minimum Device Term.

12.7 Each month, for an Output Device, Lexmark will bill Customer for:

a) The applicable Output Device Recurring Charge for hardware and Services,

b) Consumables ordered and shipped at the applicable per unit purchase price.

12.8 Each month, for an Existing Device designated as a Managed Output Device, Lexmark will bill Customer for:

a) The applicable Managed Output Device Recurring Charge for Services,

b) Consumables ordered and shipped at the applicable per unit purchase price.

IN WITNESS WHEREOF, Lexmark and Customer have caused this Statement of Work to be executed by their respective authorized representatives as of the last date written below.

Customer:

FLORIDA DEPARTMENT OF HEALTH

By:

Name:

Title:

Date:

Lexmark:

LEXMARK INTERNATIONAL, INC.

By:

Name:

Title:

Date:

Director of Administration

Robert Herron

4/15/2025

Senior Government Contracts Manager

4/15/2025

Ross Kezelman

ATTACHMENT A: Pricing

The Minimum Device Term is applied with respect to each Output Device or Existing Device, the number of months from the date each device is designated as a Managed Output Device as described in Sections 4.0 and Section 5.0.

Table (a) - New Output Device Pricing (inclusive of hardware and services)

Part Number(s) Equipment / Output Device

Description

Monthly Recurring Charge for New Output Devices under 60 month

Minimum Device Term

38S0500 MS632dwe $ 22.89

50G0310 MS826de $ 32.29

38S0820 MX532adwe $ 30.46

38S0900 MX632adwe $ 31.69

25B0610 MX826ade $ 70.39

50M0060 CS632dwe $ 21.90

50M7040 CX532adwe $ 28.40

50M7080 CX635adwe $ 37.55

20L8600 & 37X6146 CX833xse & Analog Fax Card $ 113.36

Lease Output Devices are considered Straight Leases as described in the NASPO contract #44100000-24-NASPO-ACS

Table (b) - State of FL Pricing for Existing Devices with Remaining Lease Obligation Under 48M SOW Term

Equipment / Output Device

Description

Monthly Recurring Charge for New Output Devices under 48 month (Initial) Minimum Device Term

36S0500 MS622de $ 32.80

36S0500 & 36S3110 MS622de & 550 Sheet Tray $ 35.12

50G0610 MS725dvn $ 41.74

50G0310 MS826de $ 53.86

36S0820 MX521ade $ 39.36

36S0840 MX522adhe $ 41.02

36S0920 & 36S3110 & 36S8010 & 35S8502

MX622adhe & 550 Sheet Tray & Staple Finisher & Stand

$ 57.09

25B2000 & 25B2900 & 50G0850 MX822ade & 550 Sheet Tray & Staple Finisher

$ 114.30

25B0611 & 50G0850 MX826adxe & Staple Finisher $ 138.58

42C0080 CS622de $ 34.43

50M0060 CS632dwe $ 39.36

42C7360 CX522ade $ 44.38

42C7780 CX625ade $ 58.38

42K0041 CX825dte $ 124.33

42K0042 CX825dtfe $ 135.96

Equipment / Output Device

Description

Monthly Recurring Charge for New Output Devices under 48 month (Initial) Minimum Device Term

42K0071 CX860dte $ 152.49

42K0072 CX860dtfe $ 160.88

Pricing carried over from expired State of Florida contract NASPO ValuePoint Master Agreement #140601

Table (c ) - Pricing for Existing Devices past Minimum Device Term

Equipment / Output Device Description

Monthly Recurring Charge

Minimum Device Term

EOSL

n/a Existing MS725 $ 31.97 24 Mos n/a n/a Existing MX521 $ 27.18 24 Mos n/a n/a Existing MX522 $ 27.18 24 Mos n/a n/a Existing MX822 $ 34.81 24 Mos n/a n/a Existing MS610 $ 26.32 24 Mos 12/31/2026 n/a Existing MS711 $ 30.57 24 Mos n/a n/a Existing MX511 $ 25.41 24 Mos 12/31/2026 n/a Existing MX810 $ 29.64 24 Mos n/a n/a Existing MX812 $ 29.46 24 Mos n/a n/a Existing CX522 $ 25.51 24 Mos n/a n/a Existing CX825 $ 44.65 24 Mos n/a n/a Existing CX923 $ 72.60 24 Mos n/a n/a Existing CX860 $ 44.59 24 Mos n/a n/a Existing CS510 $ 18.82 12 Mos 12/31/2025 n/a Existing CX410 $ 19.16 12 Mos 12/31/2025 n/a Existing CX510 $ 26.44 12 Mos 12/31/2024 n/a Existing X792 $ 4.74 Month-to-Month 12/31/2023 n/a Existing X954 $ 47.01 Month-to-Month 12/31/2024

Table (c-1) Services Only Pricing for Customer owned Existing Devices on Minimum Device Term

Equipment / Output Device Description

Monthly Recurring Charge

Minimum Device Term

EOSL

n/a Existing CX825 $ 32.02 12 Mos n/a n/a Existing CX931 $ 32.85 12 Mos n/a n/a Existing CX944 $ 40.46 12 Mos n/a

Pricing carried over from expired State of Florida contract NASPO ValuePoint Master Agreement #140601

Table (c-2) Services Only Pricing for Customer owned Existing Devices on Minimum Device Renewal Term

Equipment / Output Device Description

Monthly Recurring Charge

Minimum Device renewal Term

EOSL

n/a Existing CX961 $ 34.13 60 Mos n/a n/a Existing CX962 $ 35.79 60 Mos n/a n/a Existing CX963 $ 37.29 60 Mos n/a n/a Existing CX825 $ 28.80 60 Mos n/a n/a Existing CX931 $ 30.79 60 Mos n/a n/a Existing CX944 $ 64.28 60 Mos n/a

Table (d ) Consumables Purchase Pricing

Model Part

Number Part Description

Purchase Price

MS610

50F1U0E 20K Corporate, North America $ 130.00

50F0Z00 500Z Return Program Imaging Unit $ 42.75

40X8434 MS610de Fuser Maintenance Kit, 110-120V $ -

MS711

52D1X0E 45K Corporate, North America $ 200.00

52D0Z00 520Z Return Program Imaging Unit $ 45.72

40X8530 MS71x Return Program Fuser Maintenance kit, 110-120V, Type 11

MS632 /

MX632

66S1X00 High Yield Return Program Toner Cartridge $ 201.00

66S0Z00 Return Program Imaging Unit $ 36.00

41X1225 SVC Maint Kit, Fuser 62x 200K 110V $ -

41X2848 ADF Maintenance Kit $ -

MS725 /

MS826 /

MX822 /

MX826

58D1U0E Black CRTG Ultra CORP $ 205.00

58D0Z0E Black IU CORP $ 68.30

41X2242 MS725, MX725 Return Program Fuser Maintenance Kit, 115V , Type 11

41X2250 MS82x, MX721, MX722, MX82x HY Fuser Maintenance Kit

41X2351 MX72x, MX82x ADF Maintenance Kit $ -

41X2352 MS72x, MX72x, MS82x, MX82x Roller Maintenance Kit $ -

MX511

60F1X0E 20K Corporate, North America $ 130.00

50F0Z00 500Z Return Program Imaging Unit $ 42.75

40X9135 MX310, MX410, MX51x Fuser Maintenance Kit, 110-120V $ -

MX521 /

MX522

56F1U0E LXK MS520 UHY Corp NA Toner Cartridge $ 155.00

56F0Z00 Black IU Return $ 56.92

41X1228 SVC Maint Kit, Fuser 52x 200K 110V

41X2223 MX32x SVC Rollers ADF roller L/M/H $ -

MX532

66S1H00 High Yield Return Program Toner Cartridge $ 170.00

66S0Z00 Return Program Imaging Unit $ 36.00

41X1225 SVC Maint Kit, Fuser 62x 200K 110V $ -

41X2848 ADF Maintenance Kit $ -

MX810 /

MX812

62D1X0E 45K Corporate, North America $ 200.00

52D0Z00 520Z Return Program Imaging Unit $ 45.72

40X8420 MS81x, MX71x, MX81x Return Program Fuser Maintenance kit, 110-120V, Type 00, Ltr

Part

Number Part Description

Purchase Price

40X8431 MX71x, MX81x ADF Maintenance Kit (120k) $ -

CS510

70C1XK0 701XK Black Extra High Yield Return Program Toner Cartridge

$ 71.00

70C1XM0 701XC Magenta Extra High Yield Return Program Toner Cartridge

$ 70.00

70C1XC0 701XC Cyan Extra High Yield Return Program Toner Cartridge

$ 70.00

70C1XY0 701XC Yellow Extra High Yield Return Program Toner Cartridge

$ 70.00

70C0Z50 700Z5 Black & Color Imaging Kit $ 243.48

C540X75G C54X Toner Waste Bottle $ 9.78

40X7615 CS/CX 310/410/510 Fuser+ITU Maintenance kit, 110-120V $ -

CS632 / CX635

75M1XK0 Black Extra High Yield Return Program Toner Cartridge $ 153.00

75M1XM0 Magenta Extra High Yield Return Program Toner Cartridge $ 202.55

75M1XC0 Cyan Extra High Yield Return Program Toner Cartridge $ 202.55

75M1XY0 Yellow Extra High Yield Return Program Toner Cartridge $ 202.55

75M0ZV0 Black and Color Return Program Imaging Kit $ 159.00

75M0W00 Waste toner bottle $ 15.50

41X5000 CX63x SVC Maint Kit, Fuser 110V Fuser $ -

41X2848 ADF Maintenance Kit $ -

CX410

80C1HK0 801HK Black High Yield Return Program Toner Cartridge $ 51.50

80C1HM0 801HC Magenta High Yield Return Program Toner Cartridge

$ 69.50

80C1HC0 801HC Cyan High Yield Return Program Toner Cartridge $ 69.50

80C1HY0 801HC Yellow High Yield Return Program Toner Cartridge $ 69.50

70C0Z50 700Z5 Black & Color Imaging Kit $ 243.48

C540X75G C54X Toner Waste Bottle $ 9.78

40X7615 CS/CX 310/410/510 Fuser+ITU Maintenance kit, 110-120V $ -

CX510

80C1XK0 801XK Black Extra High Yield Return Program Toner Cartridge

$ 71.00

80C1XM0 801XC Magenta Extra High Yield Return Program Toner Cartridge

$ 70.00

80C1XC0 801XC Cyan Extra High Yield Return Program Toner Cartridge

$ 70.00

80C1XY0 801XC Yellow Extra High Yield Return Program Toner Cartridge

$ 70.00

70C0Z50 700Z5 Black & Color Imaging Kit $ 243.48

C540X75G C54X Toner Waste Bottle $ 9.78

40X7615 CS/CX 310/410/510 Fuser+ITU Maintenance kit, 110-120V $ -

CX522

78C1XKE Black CRTG Extra CORP $ 65.50

78C1XME Magenta CRTG Extra CORP $ 100.00

78C1XCE Cyan CRTG Extra CORP $ 100.00

78C1XYE Yellow CRTG Extra CORP $ 100.00

78C0ZV0 4-Color IU Return $ 268.32

78C0W00 Waste toner bottle $ 27.32

41X2096 CS/CX 42x, 52x, 62x Fuser Maintenance Kit, 110V-120V $ -

CX532

75M1HK0 Black High Yield Return Program Toner Cartridge $ 130.00

75M1HM0 Magenta High Yield Return Program Toner Cartridge $ 180.00

Number Part Description

Purchase Price

75M1HC0 Cyan High Yield Return Program Toner Cartridge $ 180.00

75M1HY0 Yellow High Yield Return Program Toner Cartridge $ 180.00

75M0ZV0 Black and Color Return Program Imaging Kit $ 159.00

75M0W00 Waste Toner Bottle $ 15.50

41X5000 CX63x SVC Maint Kit, Fuser 110V Fuser $ -

41X2848 ADF Maintenance Kit $ -

CX825

72K1XK0 CS820, CX820, CX825, CX860 Black Extra High Yield Return Program Toner Cartridge

$ 150.00

82K1XM0 CX825, CX860 Magenta Extra High Yield Return Program Toner Cartridge

$ 198.00

82K1XC0 CX825, CX860 Cyan Extra High Yield Return Program Toner Cartridge

$ 198.00

82K1XY0 CX825, CX860 Yellow Extra High Yield Return Program Toner Cartridge

$ 198.00

72K0FK0 Black Return Program Developer and Photoconductor Unit Pack

$ 129.79

72K0FV0 Color (CMY) Return Program Developers and Photoconductor Units Pack

$ 389.36

72K0W00 CS820, CX820, CX825, CX860 Waste Toner Bottle $ 32.55

41X0928 CS/CX 82x Combo Fuser & IT Maintenance Kit (300K) $ -

41X0931 ADF Maintenance Kit (200K) $ -

CX860

82K1UK0 CX860 Black Ultra High Yield Return Program Toner Cartridge

$ 180.00

82K1UM0 CX860 Magenta Ultra High Yield Return Program Toner Cartridge

$ 405.00

82K1UC0 CX860 Cyan Ultra High Yield Return Program Toner Cartridge

$ 405.00

82K1UY0 CX860 Yellow Ultra High Yield Return Program Toner Cartridge

$ 405.00

72K0FK0 Black Return Program Developer and Photoconductor Unit Pack

$ 129.79

72K0FV0 Color (CMY) Return Program Developers and Photoconductor Units Pack

$ 389.36

72K0W00 CS820, CX820, CX825, CX860 Waste Toner Bottle $ 32.55

41X0928 CS/CX 82x Combo Fuser & IT Maintenance Kit (300K) $ -

41X0931 ADF Maintenance Kit (200K) $ -

CX833

79L1HK0 High Yield Toner Cartridge Black - CX833 - CX950/951 $ 215.00

79L1HM0 High Yield Toner Cartridge Color - CX833 - CX950/951 $ 425.00

79L1HC0 High Yield Toner Cartridge Color - CX833 - CX950/951 $ 425.00

79L1HY0 High Yield Toner Cartridge Color - CX833 - CX950/951 $ 425.00

77L0ZK0 Black Imaging Unit - MX953, CX950/951 - CS/CX963/2/1 -

CX833

$ 83.39

77L0ZV0 Color Imaging Kit - MX953, CX950/951 - CS/CX963/2/1 -

CX833

$ 261.37

77L0W00 Waste Toner Bottle -CX950/951 - CS/CX963/2/1 - CX833 $ 31.07

41X5655 CS/CX96x SVC Maint Kit, Fuser LRP 110-120V. Type 00 (400k)

41X5921 CX96x SVC Maint Kit, ADF Roller (300k) $ -

Number Part Description

Purchase Price

CX923

86C0HK0 CX92x Black High Yield Toner $ 100.00

76C0HM0 CS/X92x Magenta High Yield Toner Cartridge $ 350.00

76C0HC0 CS/X92x Cyan High Yield Toner Cartridge $ 350.00

76C0HY0 CS/X92x Yellow High Yield Toner Cartridge $ 350.00

76C0PK0 CS/X92x Black Photoconductor Unit $ 96.76

76C0PV0 CS/X92x CMY Photoconductor Unit $ 301.65

54G0W00 MS911/MX910 Series Waste Toner Bottle $ 22.77

41X1505 CS923, CX922, CX923, CX924 Universal Fuser Unit (100V, 110V, 120V, 230V)

41X2090 CS923, CX922, CX923, CX924 ITU Maintenance Kit $ -

41X1592 CX 92x ADF Kit (200K) $ -

41X1598 CS/CX 92x K Developer unit $ -

41X1594 CS/CX 92x CMY Developer unit Maintenance Kit $ -

CX931

85D0HK0 CX930/1 Black 28K Toner Cartridge $ 135.00

85D0HM0 CX930/1 Magenta 16.5K Toner Cartridge $ 190.00

85D0HC0 CX930/1 Cyan 16.5K Toner Cartridge $ 190.00

85D0HY0 CX930/1 Yellow 16.5K Toner Cartridge $ 190.00

85D0P00 CX930/1 87K Photoconductor Unit $ 50.03

85D0Q00 CX930/1 87K Photoconductor Unit 3-Pack $ 187.53

85D0W00 CX930/1 40K Waste Toner Bottle $ 28.46

41X3875 CX930, CX931 Fuser Maintenance Kit (110V-TAIWAN) $ -

41X4059 ADF Roller Kit $ -

41X3877 480K Developer (KCMY) $ -

CX944

83D0HK0 CX942/3/4 Black 45K Toner Cartridge $ 200.00

83D0HM0 CX942/3/4 Magenta 22K Toner Cartridge $ 250.00

83D0HC0 CX942/3/4 Cyan 22K Toner Cartridge $ 250.00

83D0HY0 CX942/3/4 Yellow 22K Toner Cartridge $ 250.00

73D0P00 CS943/CX942/3/4 165K Photoconductor Unit $ 126.15

73D0Q00 CS943/CX942/3/4 165K Photoconductor Unit 3-Pack $ 355.76

73D0W00 CS943/CX942/3/4 35K Waste Toner Bottle $ 10.89

41X3872 CS943,CX942 Transfer Module and Fuser Kit $ -

41X3871 CS943,CX942 Transfer Module Cleaner and Roller Kit $ -

41X4047 ADF roller kit $ -

41X3873 CS943,CX942 1500K Developer (KCMY) $ -

41X4045 2nd Transfer Roller $ -

CX961 / CX962

/ CX963

77L1HK0 High Yield Toner Cartridge Black - MX953 - CS/CX963/2/1 $ 215.00

77L1HM0 High Yield Toner Cartridge Color - CS/CX963/2/1 $ 425.00

77L1HC0 High Yield Toner Cartridge Color - CS/CX963/2/1 $ 425.00

77L1HY0 High Yield Toner Cartridge Color - CS/CX963/2/1 $ 425.00

77L0ZK0 Black Imaging Unit - MX953, CX950/951 - CS/CX963/2/1 -

CX833

$ 83.39

77L0ZV0 Color Imaging Kit - MX953, CX950/951 - CS/CX963/2/1 -

CX833

$ 261.37

77L0W00 Waste Toner Bottle -CX950/951 - CS/CX963/2/1 - CX833 $ 31.07

41X5655 CS/CX96x SVC Maint Kit, Fuser LRP 110-120V. Type 00 (400k)

41X5921 CX96x SVC Maint Kit, ADF Roller (300k) $ -

Number Part Description

Purchase Price

X792

X792X1KG X792 Black Extra High Yield Return Program Print Cartridge

$ 113.00

X792X1MG X792 Magenta Extra High Yield Return Program Print Cartridge

$ 247.00

X792X1CG X792 Cyan Extra High Yield Return Program Print Cartridge

$ 247.00

X792X1YG X792 Yellow Extra High Yield Return Program Print Cartridge

$ 247.00

C792X77G C792, X792 Waste Toner Bottle $ 13.55

X954

X950X2KG X950, X952, X954 Black High Yield Toner Cartridge $ 40.00

X950X2MG X950, X952, X954 Magenta High Yield Toner Cartridge $ 302.00

X950X2CG X950, X952, X954 Cyan High Yield Toner Cartridge $ 302.00

X950X2YG X950, X952, X954 Yellow High Yield Toner Cartridge $ 302.00

C950X71G…