CN-480000-IA804.pdf

This document is a State and Local Government Microsoft Premier Support Services Description contract between the State of Florida Department of Education and Microsoft Corporation, with the contract number IA-804 for fiscal year 2016-17. The contract was approved through the Department of Education Contract Approval Form and includes an Attestation of No Conflict of Interest. The contract involves the Florida State Board of Education and is specifically for technology and support services.

The contract provides Microsoft Premier Support Services for a total amount of $71,720, which includes Support Account Management (estimated at 120 hours), up to 40 hours for Support Assistance, up to 160 hours for Problem Resolution Support, and unlimited access to Premier Online Services. The contract term is from 8/16/2016 to 8/15/2017, with services covering United States locations. The support services encompass various technical assistance areas including workshops, problem resolution support, infrastructure support, development support, information services, and access to online resources and technical guidance for Microsoft products and technologies.