CN-480000-IA629.pdf

NWRDC~

Northwest Regional Data Center

Contract

By and Between

Northwest Regional Data Center and

Department of Education

Service Level Agreement# NWRM0177

PROJECT: Combined SLA PM: Brett Simpson

Agreement Template 121614

Contract # NWRM0177

V.1 .0 CREATED 5.26.2015

PROJECT: Combined SLA e:NWRoc· ~ Ncwthwes' Regtona! Oata c.nte ·

CHANGE LOG

• V.1.0 04/27/2014 Created by Dianna Norwood

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1. INTRODUCTION

1.1 Preamble

Northwest Regional Data Center, an auxiliary department of Florida State University governed per Section 1004.649 Florida Statutes, (hereinafter referred to as NWRDC) was established in 1972 to provide centralized computing support to public entities in a utility mode operation. NWRDC is self funded through customer charges based on each Customer's actual use of NWRDC resources.

Routine charges are calculated and invoiced to the appropriate account on the basis of full recovery of operating expenses for each fiscal year. NWRDC is governed by a Policy Board comprised of representatives of the customer community. In accordance with Section 1001.72, Florida Statutes, the Florida State University Board of Trustees, a public body corporate of the State of Florida, is the contracting authority that acts for and on behalf of the Florida State University and its auxiliary department NWRDC for this Agreement.

Department of Education (hereinafter referred to as Customer) is a State of Florida Agency.

NWRDC will provide enterprise IT services further specified in the Statement of Work (SOW). The SOW (Attachment A) and Billing (Attachment B) are all incorporated herein by reference.

The purpose of this contract (also referred to as Agreement) is to describe and define the responsibilities of NWRDC and Customer. This Agreement acts as a Service Level Agreement (SLA) and specifies service levels acceptable to NWRDC and Customer. No services beyond those specifically listed in this Agreement should be inferred (including disaster recovery, business continuity, etc.)

1.2 Data Ownership

NWRDC is the caretaker and protector of Customer's data and in no instance does NWRDC assume ownership responsibilities over any of Customer's data. Customer is responsible for their own application software and the continuing support of that software, data and their customers.

1.3 Term and Termination

The services outlined in this Agreement will be provided to Customer for one (1) year with automatic one-year renewals, unless either party notifies the other in writing that they wish to discontinue the Agreement at the end of 180 day period.

If NWRDC, as part of its necessary performance and service to Customer, has been required to purchase equipment, licenses and/or certificates as documented in either the Statement of Work (Attachment A) or an approved Change Order, Customer agrees to continue to be financially liable and responsible for the outstanding amount due for the equipment, the duration of the licenses and/or certificates, even though Customer has terminated the services of NWRDC.

Unless otherwise noted within this Agreement, all equipment, software, or other resources purchased by NWRDC in execution of this Agreement will remain the property of NWRDC upon the termination of the Agreement. Likewise, unless otherwise noted in this Agreement, all equipment, software, or other resources purchased by Customer in execution of this Agreement will remain the property of the Customer upon the termination of the Agreement.

1.4 Billing Methodology

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Customer understands and agrees that the NWRDC Policy Board annually approves all rates to ensure NWRDC's cost recovery. All costs for the included SOW (Attachment A) are subject to the approved prevailing rate at the time the agreement becomes effective. During the term of the Agreement, Customer will be notified in writing of any approved rate changes affecting its services.

Unless otherwise specified, by the NWRDC Policy Board, all rate changes shall become effective on July 1st of the year when they were approved. Customer's receipt of services after the effective date of any approved rate changes shall be deemed to be acceptance by the Customer of those rate changes without any further action by NWRDC or Customer.

NWRDC will send monthly invoices to Customer for the services detailed in Attachment B - Billing.

Non-recurring charges will be billed on the first invoice after which they occur. Customer will be liable for any applicable taxes or tariffs associated with this Agreement, and hereby agrees to provide a certificate of tax exemption upon request. NWRDC and Florida State University, as a public entity of the State of Florida, is entitled to the benefits of sovereign immunity, including immunities from taxation.

In accordance with Section 215.422, Florida Statutes, and per Northwest Regional Data Center Collection Policy, as issued by the Northwest Regional Data Center Policy Board, all invoices are considered past due on the 40th day following the invoice date. All past due invoices shall bear interest at the rate provided pursuant to Section 55.03, Florida Statutes. Invoices that have to be returned to NWRDC because of NWRDC's preparation errors or disputes will result in a delay in the payment. The invoice payment requirements shall not start until a properly completed invoice is provided to Customer. Undisputed amounts are subject to NWRDC Collections Policy as previously stated in Section 1.4.

2. SERVICE LEVEL UNDERSTANDING

2.1 Availability

Customer's system will be available at least 99.9% of uptime 24x7, 365 days a year, excluding scheduled maintenance. NWRDC has a standing maintenance window from 2:00A.M.- 6:00A.M.

every Monday morning. No scheduled maintenance will be performed during this window without prior customer notification. No scheduled electrical circuit installations or other critical infrastructure maintenance are scheduled during normal business hours which are Monday through Friday, 8:00A. M. -5:00P.M. Scheduled maintenance will be posted on the NWRDC website (http://www.nwrdc.fsu.edu ) as well as communicated to customers through email a minimum of 48 hours in advance.

This service level will apply only to the NWRDC infrastructure where the service is being hosted. The Northwest Regional Data Center will not be responsible for any external service outages outside the control of NWRDC.

2.2 Hours of Operation & Support

Hours of operation and support availability vary depending on the service. General Support hours of operation are from 7:00 A.M. to 11 :59 P.M. EST/EDT, Monday through Friday, excluding holidays.

Emergency services are available by calling the main Computer Operations Office number, 850-245- 3500, which is available on a 24 x 7 basis. Customer staff will be allowed physical access with NWRDC staff companion escort to their equipment located at NWRDC with appropriate advance notice and in accordance with NWRDC's prevailing security protocols.

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Service Requests are assigned priority using the following criteria:

Response Times- By Severity 1-Critical 2- High 3-Medium 4- Low he majority of Customers II. Customer is A Customer is experiencing 1'\ Customer has a e reduced level of unctional (how-to)

~re experiencing a work experiencing a partial efficiency and perfonnance ~uestion they cannot Group ~toppage of a mission ailure of a supported ritical function, application, unction, application, pf a supported function, 3nswer through the PDC

Jlatform, connection or platform, connection or ~pplication, platform, Services Desk or wants to onnection or environment ubmit a request for environment that is environment that is hat is impacting the nstallation or change of nterrupting the Customers' :lisruptlng the ousiness. Customer's business. pustomer's business ervice in their technical or productivity. physical environment.

Platform Support 30 Minutes 1 Hour 8 Business Hours 3 Business Days Group Automatic Escalation to 30 Minutes 1 Hour 2 Business Hours 4 Business Hours Platform Management Automatic Escalation to 30 Minutes 1 Hour 2 Business Hours N/A Second Level Management Automatic Escalation to Upper Level Management and notification sent 30 Minutes 1 Hour 4 Business Hours N/A to the PDC Executive Management Total Escalation 2 Hours 4 Hours 2 Business Days 3.5 Business Days Time

Issues of a critical or high severity as defined above should be reported by calling the main Computer Operations Office number, 850-245-3500.

2.3 Change Control

All changes to NWRDC facilities and shared services are governed by NWRDC's Change Control Policy (see http://www.nwrdc.fsu.edu/contenUdata-center-policies-and-procedures)

2.4 Security

NWRDC will provide physical security for systems housed in its facility. NWRDC will not be held responsible for any unauthorized access to Customer data incurred from the result of Customer security management.

Customer agrees to disclose the existence of all sensitive data and data that may fall under any state or federal guidelines (such as, but not limited to FERPA, HIPAA, PCI, etc.), which would require NWRDC to provide additional security measures. If the Customer does not disclose the existence of such data to NWRDC prior to execution of this Agreement, NWRDC will execute a Change Order with the Customer, as per section 3.1 of this Agreement, detailing the additional requirements and the costs thereof for the service to be provided per this Agreement to come into compliance with the governing regulatory act(s).

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2.5 Insurance Coverage

Customer is responsible for insurance coverage for all equipment and software owned by the Customer. NWRDC provides insurance coverage only for those items owned by NWRDC.

3. CHANGES AND MODIFICATIONS

3.1 Modifications to Agreement

If Customer requires resources or services in excess of those provided by NWRDC as of the date of this Agreement (the effective date), Customer will notify NWRDC of the specific equipment or services required to support the project. These changes will be documented through Change Orders, to be mutually agreed and approved in writing by NWRDC and Customer.

Any changes to the terms of service to this Agreement must be through Amendment that will include specific details, associated charges, and mutually agreed and approved in writing by NWRDC, Policy Board and Customer. NWRDC will provide this information as documentation to the NWRDC Policy Board for review and approval. If approved the requested services will be provided and adjustments will be made to the SOW (Attachment A) and Billing (Attachment B).

4. GOVERNANCE

4.1 Applicable Law and Severability

This agreement is construed according to the laws of the State of Florida with venue in Leon County.

If any provision of this Agreement is held invalid or unenforceable the remainder of this Agreement remains effective to the maximum extent permitted by law, and the application of such provisions in any other circumstances shall not be affected by such holding. In the event of a dispute or litigation each party agrees to be liable and responsible for its own legal fees, expenses, and costs including its attorney's fee and expenses.

In the event of a dispute or disagreement between the parties to this Agreement, the parties agree to use their best efforts to resolve any dispute prior to filing litigation, including participating in mediation by a mediator mutually agreed upon by the parties. The parties agree to share equally in the costs of the mediation and it will be administered in Tallahassee, Florida.

4.2 Confidentiality

Any information relating to the products, business, marketing plans and policies of Customer or its affiliates, supplied to NWRDC by or at the direction of Customer, acquired by NWRDC in the course of providing services to Customer or developed by NWRDC in carrying out NWRDC's duties under this Agreement, shall be deemed to be confidential and proprietary information of Customer and the exclusive property of Customer. Such information shall not be disclosed to any third persons without the prior written consent of Customer or as provided by Chapter 119 Florida Statutes (Public Records). NWRDC agrees to take all reasonable necessary precautions to protect the confidentiality of information.

All documents, papers, letters or other materials relating to the Agreement that are made or received by either party in conjunction with the Agreement, except those matters which, under the Agreement, Florida law or a party's rules are confidential, are required to be available for public access as specified by Chapter 119, Florida Statutes. Such records shall be maintained in accordance with

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General Records Schedule GS1-SL for State and Local Government Agencies and may not be destroyed before the guidelines contained within . Both parties may unilaterally cancel the Agreement for the other's refusal to allow access to public records.

4.3 Liability

Customer and NWRDC are each liable and responsible for its actions and omissions, and the actions and omissions of its employees, agents and representatives when acting in the scope of their employment or agency.

4.4 Use of name, logo, trade names and marks

Neither Customer nor NWRDC will use the name, logo, trade names and/or marks of the other without prior written consent. By signing this Agreement, Customer grants NWRDC permission to add its name to its customer list on website and written document.

4.5 Nonassignability

Neither Customer nor NWRDC will assign or transfer this Agreement without the prior written consent of the other party.

4.6 Independent Contractor

Customer and NWRDC represent that they are acting in their individual capacities and not as agents, employees, partners, or associates of one another.

4.7 Unauthorized Aliens

The employment of unauthorized aliens by any contractor is considered a violation of the Immigration and Nationality Act, 8 U.S.C Sec. 1324A. If either party knowingly employs unauthorized aliens, such violation shall be cause for unilateral cancellation of the Agreement.

4.8 Waiver

Waiver of a breach of any provision hereof does not constitute a waiver of any subsequent breach of such provision or of any other provision in the Agreement.

4.9 Equal Opportunity

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), (or for construction contractors, 41 CFR § 60-4.3(a)), 60-300.5(a) and 60-741 .5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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5. CONTACT INFORMATION

Northwest Regional Data Center

2048 East Paul Dirac Drive Tallahassee, FL, 32310 850-645-3500 850-645-3570 (fax) www.nwrdc.fsu.edu

Invoice Contact:

Sharon Pearson, 850-645-3572, Sharon pearson@nwrdc.fsu.edu

Business Contact:

Dianna Norwood, 850-645-3525, Dianna norwood@nwrdc.fsu.edu

Technical Contact:

Brett Simpson, 850-645-3552, Brett simpson@nwrdc.fsu.edu

Customer

Mailing address (Invoice)

Comptroller's Office 914 Turlington Building 325 West gaines Street Tallahassee, FL 32399-0400 Phone No. 850-245-9414 Web address: www.fldoe.org

SLA Contact:

Dawn Creamer, (850) 245-9538, dawn.creamer@fldoe.org

Invoice Contact:

Gordon Orr, (850) 245-5076 , gordon.orr@fldoe.org

Business Contact:

Ted Duncan, (850) 245-9828, ted.duncan@fldoe.org

Technical Contact:

Eric Smith, (850) 245-9808, eric.smith2@fldoe.org

Security Contact:

Kevin Younger, (850) 245-9934, kevin.younger@fldoe.org

The Customer has the right to contact NWRDC staff for adding personnel to NWRDC customer distribution list in order to receive notifications/announcements from NWRDC, or discuss issues concerning the Customer's equipment.

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PROJfCT: Cotnt•n tO SLA

AGREEMENT

The dale of final signature will be the execution dale for the Agreement. Billing details in Attachment B are subject to change if Customer's signature is not retained within 30 days after NWRDC's signature.

Northwest Regional Data Center (NWRDC)

Tim Brown, Executive Director, Northwest Regional Data Center

--] .- <0 - - Sign &J:urc

The Florida State University Board of Trustees, public body corporate of the State of Florida, acting for and on behalf if the Florida State University and Northwest Regiona l Data Center.

Michael Barrett . Assoc·~ e Vice Presid I, Chief Information Officer. Florida State University j-jc,br Department of Education

Cor..Hu.·, s~·, o1\ er T•rtc

~~&x.d Sign<Jtu c

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CONTRACT# NWRM0177 8

e:NWRDC~ ~ Nortttwes• Rtgoul oa~ Cent•·

ATTACHMENT A: STATEMENT OF WORK

Description of services to be provided:

NWRDC will provide enterprise IT services to include, but not limited to:

• Backup as a Service

• Modular Storage

• Commodity Internet Access

• Compute Memory Bundle (CMB)

• DBA Services

• Electrical Circuit Surcharge

• Fiber Channel Port

• Managed Services- System Administrator Hosts

• Managed Services- Systems Adminsitrator

• Network 1 Gb Port

• Network 10 Gb Port

• Raised Floor Space

• TFL Right to Use Fee

• Tier 1 Storage

• Tier 3 Storage

• VPN Tunnel

• Mainframe

For a full listing of service offerings go to NWRDC's Service Catalog at:

http://www.nwrdc.fsu.edu/services/servicecataloq

In event of disaster, a declaration shall be made from any Customer staff listed in the contact list in Section 5.

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• _- NoM"U ' Regoona l D•ta Cenle· PROJECT: Combined SLA

ATTACHMENT B: BILLING

NWRDC will send monthly invoices to Customer for the services detailed in Attachment A. Invoices wi ll itemize charges based on the current year's rates as listed on the NRWDC Service Catalog located at http://www.nwrdc.fsu.edu/services/servicecataloq. Below is NWRDC's FY 2015-16 pricing.

Fiscal Year 2015-2016 Northwest Regional Data Center Service Catalog

Facilities Services

SERVICE DESCRIPTION BILUNG UNIT RATE EXTENDED SERVICE DESCRIPTION

Environmentally controlled raised floor space in the computer room with up to two (2) single phase 30 amp electrical circuits, two (2) per square foot per three phase 30 amp ci rcuits or one (1) three phase 60 amp circuit per

Rai sed Floor Space month

$ 39 standard 19" rack. Additional power charges apply for additional circuits at the current "El ectrical Circuit Surcharge" rate. Each standard rack takes 16 sq ft of raised floor space, non-standard rack may incur addi tional charges. (link to the policy)

Electrical Circuit Surcharge per circuit per month $ 72 Applies for circuits above and beyond what is included in the raised floor space rate.

Col location Support and Includes physical security, receiving equipment,inventory control, Monitori ng per hour per month $ 52 after hours access, system monitoring (visual), smart hands, and phone support. NWRDC has 24x7 on-site coverage.

Infrastructure Services

SERVICE DESCRIPTION BILUNG UNIT RATE EXTENDED SERVICE DESCRIPTION

This service is priced per Compute Memory Bundle (CMB), which consists of 1Ghz processing power and 2GB of RAM. These CMBs are guaranteed resources within NWRDC's Cloud Infrastructure Services

Cloud Infrastructure Servi ce per CMB per mo $ 36 located at ei ther Tallahassee or Atlanta si tes. The customer has the ability t o choose the amount of over allocation and priority wit hin their resource pool. In addit ion, CMBs can be used to bui ld as many vi rtual machines as the customer would like.

St orage and Recovery Services

SERVICE DESCRIPTION BIWNG UNIT RATE EXTENDED SERVICE DESCRIPTION

Cloud-based data backup and recovery service available as an on-demand model. Rate i s based upon capacity used post-process

Backup as a Service per GB per month $ 0.17 deduplication. All licensing for operating systems and applications are included. Service is available at both Tallahassee and Atlanta sites.

Data backup and recovery service available as a local appliance at

Backup as a Service per GB per month $ o.u your location. Rate is based upon a minimum capacity of 2S.STB post

(local dedicated appl iance) process de duplication. All licensing for operating systems and applications are included.

Consists of high performance SAS drives, residing on NWRDC

Tier 1 Storage per GB per mont h $ 0.24 enterprise class storage array. Price based on usable disk capacity.

Service is avai lable at both Tallahassee and Atlanta sites.

Consists of SAS drives, residing on NWRDC enterprise class storage

Tier 2 Storage per GB per month $ 0.23 array. Price based on usable disk capacity. Service is availabl e at both Tal lahassee and Atlanta sites.

Consists of SATA drives, residing on NWROC enterprise class storage

Tier 3Storage per GB per month $ 0.16 array. Price based on usable disk capacity. Service is available at both Tallahassee and Atlanta si tes.

Modular Storage per GB per month $ 0.11 NWRDC's mid-range storage solution, only offered at Tallahassee location. Price based on usable disk capacity.

Remote Replication per GB per month $ O.U Software license is for usable capacity in GB. This rat e will be needed for both the target and the source locations.

Internal Replication per GB per month $ 0.04 Software license is for usable capacity in GB. This rate wil l be needed for both the target and the source locations.

Fibre Channel Ports per port per month $ 34 8·GB fibre channel ports for Open Systems connectivity & ports for remote replication to either Tallahassee or Atlanta site.

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Network Services

SERVICE DESCRIPTION BIWNGUNIT RATE EXTENDED SERVICE DESCRIPTION

Network 10Gb Fiber Port per port per month $ 185 Provide a 10Gb Fiber port to NWRDC core network in Tallahassee or at Atlanta site.

Network 1Gb Port per port per month $ 145 Provide a 1Gb port to NWRDC core network.

Fabric Interconnect port per port per month $ 12.32 Cisco UC5 6296 Fabric Interconnect Port 10Gb.

Commodity Internet Access per Mbps per month $ 10 Commodity Int ernet Access through NWRDC Bandwidth.

Network VPN Tunnel per tunnel per month $ 62 IPSEC VPN tunnel from NWRDC to Customer site for remote access over the mternet to resources located at NWRDC.

VPN Client per cl ient per month $ SSL VPN client to provide an individual person with remote access over the internet to resources located at NWRDC.

Tallahassee Fiber Loop Right per month $ 875

Access to 1 pair of dark fiber on NWRDC owned Tallahassee Fib er

To Use Fee Loop.

Managed Services

SERVICE DESCRIPTION BILUNG UNIT RATE EXTENDED SERVICE DESCRIPTION

Managed Service- System per se rver per month $ 106.44

Managed services for physical/virtual servers, priced based on

Administrator (Server) server count.

Managed Service - System per host per month $ 390.S1 Managed services for virtual host, priced based on host count.

Administrator (Virtual Host)

Managed Service - Backup per server per month $ 25.90 Managed services for backup storage, priced based on server count.

System Administrator

Patching per system per month $ 4.38

Monitoring per system per month $ 5.91

Personnel per hour per month $ 71.00 Professional technical services offered by NWRDC.

Security Services

SERVICE DESCRIPTION BILLING UNIT RATE EXTENDED SERVICE DESCRIPTION

IP Count PerTest Per Retest

5 $6,338.80 $1,378.00 This service is offered t hrough our partnership w i th Del l

10 $7,716.80 $1,653.60 Secure Works. It is designed to assist you in evaluating your network

25 $11,850.80 $2,480.40 as w ell as identi fy vulnerable information assets. This pricing is

Penetration Test per IP Count per t est provided only as an estimate, as each engagement is customized to 50 $14,882.40$2,976.48

100 $21,331.44 $4,464.72 your organization' s unique needs. The retest Is highly

150 $24,307.92$4,960.80 recommended to confirm issues have been properly remediated .

Please contact NWRDC for a specific est imate.

Mainframe Services IBM Processing (zSeries, z/OS Operating System)

SERVICE DESCRIPTION BIWNGUNIT RATE EXTENDED SERVICE DESCRIPTION

Batch and interactive processing are available on a 24/7/36S basis.

Mainframe Processing Fiat Rate Pricing Policy Jobs can be submitted manually by the user or scheduled to run.

Storage and disaster recovery services included.

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Customized Services for DOE for Fiscal Year 2015-16

Service

DBA Services

Encryption VSP

FLR monthly charge

Hardware

Hardware

Hardware

Hardware

Hardware

Hardware

Hardware Maintenance

Hardware Maintenance

Hardware Maintenance

Hardware Maintenance

Hardware Maintenance

Hardware Maintenance

Hardware Maintenance

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Mainframe Services

Account

DOE

Department of Education DOE-RTTT (bandwidth) DOE- Physical Legacy DOE SAS Physical Servers DOE- Physical Legacy DOE· Physical Legacy DOE- Physical Legacy DOE-Sunshine Connections 3101 DOE Managed Services

IA-329 2976 3080

DOE (EDW/SLDS) 2984

DOE-Sunshine Connections 3101 DOE Managed Services

IA-329 2976 3080

DOE Managed Services

IA-329 2976 3080

DOE RTTT Firewall and Port charge 3076 DOE-Sunshine Connections 3101 DOE In House Function- Public Schools 8080 DOE Fall Student Survey DOE FIRN-Disks 8181

DOE District Data Transmisson 8063 DOE Finance Database DOE Samas II Financial Reporting System 8016 DOE Data Warehouse Project 8084 DOE Workforce Develop Information System 8082 DOE Financial Management Information System 8015 DOE ACT/SAT Test Score Repository 8096 DOE Copes, Cooperative Personnel System 8014 DOE State Cost Analysis Reporting System 8020 DOE School Transportation Info System 8026 DOE OS System Maintenance & Backup

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Billing unit Rate

Per month $20,700.21

Per month 44.22

Per month 10,170.00

Per month (FS) 77.81

Equipment - SAS servers 657.61

Per month (infrastructure slots) 156.39

Per month (P SQL) 154.63

Per month (T SQL) 157.21

Per month (Equipment-UCS Infrastructure).

156.39

Per month (SBE) 7,528.91

Per month (Cisco 2960S 48 44.69 port switches) Per month 290.26

Per month (DBS) 1,163.90

Per month (FCAT) 833.21

Per month (ASA 5585's) 6,502.59

Per month 154.63

Per Month 8,199.06

Per Month 6,201 .98

Per Month 5,322.89

Per Month 2,419.87

Per Month 2,273.18

Per Month 2,271.71

Per Month 1,548.50

Per Month 1,399.02

Per Month 1,188.33

Per Month 748.96

Per Month 399.29

Per Month 380.86

Per Month 362.90

Per Month 295.78

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Mainframe Services DOE FEFP Funding Per Month 180.38 System 8025

Mainframe Services DOE DVOC Data Base Per Month 136.39

Mainframe Services DOE FL ED & Training Per Month 92.00 Placement Program 8083

Mainframe Services DOE FSFAC Information Per Month 77.33 System Development

Mainframe Services DOE Operational Per Month 77.30 Management Control 8100

Mainframe Services DOA-Food Nutrition & Per Month 70.26 Wellness 8102

Mainframe Services DOE EEOS Fall Staff Per Month 68.45 Survey 8066

Mainframe Services DOE Financial Aid Per Month 40.17 Administration 8044

Mainframe Services DOE Talented 20 Program Per Month 32.46

Mainframe Services DOE Non-public Schools Per Month 29.95 Information Systems 8004

Mainframe Services DOE Teacher Certification Per Month 21.00 Information System 8122

Mainframe Services DOE Florida Tuition Per Month 18.75 VoucherFund 8047

Mainframe Services DOE Student Assistance Per Month 9.37 Grants System 8046

Mainframe Services DOE Form Management Per Month 9.37 System 8073

Mainframe Services DOE Vocational Per Month 9.04 Rehabilitation 8150

Mainframe Services DOE Office Auto DEP Per Month 8.48 Comm Plan/Bud/Mgt 8010

Mainframe Services DOE IDMS Sysgen Per Month 8.40 Maintenance & Backup

Mainframe Services DOE Student Database Per Month 7.18 Reporting 8067

Mainframe Services DOE Course Numbering Per Month 5.00 System II 8085

Mainframe Services DOE Contact Person Per Month 4.02 Directorv 8074

Mainframe Services DOE Course Data Survey Per Month 1.51

Mainframe Services DOE Florida Membership Per Month 1.50 Survey 8065

Mainframe Services DOE Missing Children Per Month 1.36

Mainframe Services DOE Inventory Barcoding Per Month 0.69 System 8018

Mainframe Services DOE Office Automation Per Month 0.19

DPS 8017

Mainframe Services DOE 8029 65.30 Mainframe Services DOE 8030 108.83 Mainframe Services DOE DPS Student Data Per Month 45,320.00

Base 8076 Mainframe Services DOE FL Gauranteed Per Month 20,655.28

Student Loan Program

Mainframe Services DOE Bright Futures Per Month 13,879.55 Scholarship System 8050

Mainframe Services DCC Management Per Month 10,956.38 Information Systems 8170

Mainframe Services DOE Faster Electronic Per Month 10,344.41 Transcript System 8095

Mainframe Services DOE DPS Staff Data Base Per Month 8,911.24

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Managed Services -Administration DOE( RTTT) ECS 3072 Per month 3,766.67 Managed Services-Network Administrator DOE Per month 7,692.00 Managed Services-Storage Administrator DOE Per month 7,692.00 Managed Services-Systems Administrator DOE Per month 7,692.00 Software License DOE Managed Services Per month (DBS) 2,290.23

IA-329 2976 3080

Software License DOE Managed Network Per month (SBE) 192.77

Services 3066 Software Maintenance DOE Managed Services Per month (FCAT) 900.23

IA-329 2976 3080

Software Maintenance DOE Managed Services Per month (SBE) 12,803.24

IA-329 2976 3080

TFL Maintenance Fee DOE TFL 3099 Per month 101.00

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