CM - SOW.pdf

Performance Work Statement (PWS) Project: Maintenance contract for Steris autoclaves

GENERAL INFORMATION

1.0 Scope of Work: 1 year contract for Preventative Maintenance plus 4 option years on several autoclaves owned by Southern Regional Research Center in New Orleans, LA

2.0 Background: Contract will cover the following instruments: 20IN CENT GP SD 208V CAB PWR VERT DR STERILIZER (Serial # 032060605); LAB 250 GRV CAB STEAM MAN VRT SLD SD (Serial # 033010904); AMSCO 250LS VAC SD MAN VRT SLD CAB 120V (Serial # 032631925)

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks: Comprehensive service includes all parts and labor to perform (i) scheduled preventive maintenance in accordance with STERIS’s then current Preventive Maintenance Check List (“PMCL”) and (ii) unscheduled repair visits. The Service provider should be authorized to perform repairs and maintenance on STERIS equipment, using STERIS parts and products

Service Parameters:

a) Service provider will perform the Services according to the following parameters and in accordance with the Service Options selected by Subscriber

b) Recall Alerts - provide a recall alert monitoring and notification service for equipment.

c) Documentation - The parties agree to provide each other with the following documentation with respect to the Equipment:

• An accurate inventory of the Equipment, the current form of which is included in this agreement (the “Equipment List”).

• The service provider will provide Subscriber with copies of all field service corrective maintenance work orders related to the Equipment that is owned or operated by Subscriber.

d) Normal Working Hours – The Services will be performed Monday through Friday, 8:00 A.M. to 5:00 P.M., local time, excluding federal holidays (“Normal Working Hours”).

e) Response Time – Service Provider will provide the following response times for unscheduled service calls placed through the Provider’s Call Center: (i) initial phone contact with the Subscriber within four (4) hours and (ii) on-site service within 48 hours.

f) ProConnect Response Center – will include priority access to the ProConnect Response Center. Depending on the service option selected, this includes high priority technical support, online service management and remote monitoring of enabled STERIS products.

Includes Routine Maintenance:

AMSCO Steam sterilizers without integral generator 2 PM inspections annually All other Steam and Electric Sterilizers 4 PM inspections annually

4.0 Government Furnished: the government does not furnish any of the items needed for routine maintenance…the autoclaves are owned by Southern Regional Research Center.

5.0 Deliverables / Schedule: The service includes all parts and labor to perform (i) scheduled preventive maintenance in accordance with STERIS’s then current Preventive Maintenance Check List (“PMCL”) and (ii) unscheduled repair visits. The Service provider should be authorized to perform repairs and maintenance on STERIS equipment, using STERIS parts and products The contractor is required to submit copies of the Field Service corrective maintenance reports after each service (both routine scheduled maintenance and emergency repairs)

6.0 Travel: N/A…contractor has local personnel, so travel is not necessary

7.0 Contractor’s Key Personnel: Field service Technicians must be able to respond during business hours, and be able to give a response time for unscheduled service calls within 4 hours, and onsite service within 48 hours. The technician must be trained to work on STERIS equipment.

8.0 Security Requirements: N/A

9.0 Data Rights: N/A

10.0 Section 508 – Electronic and Information Technology Standards: N/A