Quality_Assurance_Plan_THERMO_EQUIPMENT.pdf

Attachment 6: Quality Assurance Plan

Quality Assurance Surveillance Plan

Project: Service and Maintenance of Government-owned Thermo Equipment

I. Objective: The purpose of this plan is to provide a ThermoFisher instruments. This plan provides a basis for the Contracting Officers to evaluate the quality of the Contractor’s performance. The oversight provided for in the contract and in this plan will help to ensure that service levels reach and maintain the required levels throughout the contract term. Further, this plan provides the Project Officer and Alternate Project Officer with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the required annual past performance evaluation.

II. Performance Standards:

A. Quality Level: by monitoring the Contractor, the Project Officers will determine whether the performance levels set forth in the contract have been attained. Quality standards (i.e.

performance standards) for all tasks are specified in the Performance Work Statement.

B. Frequency: Prior to contract award, the Project Officers will evaluate the current levels of performance, according to the standards set forth in this contract. During the performance of this contract, the Project Officers will take periodic measurements (i.e. conduct surveillance) as specified, and will analyze whether the negotiated frequency of measurement is appropriate for the work being performed. Adjustments may only be made by a modification to the contract.

C. Management Responsiveness: The Project Officers will determine whether the Contractor has managed the contract effectively and efficiently as specified in the quality standards set forth in the PWS. The Project Officers will confirm whether the Contractor has satisfactorily met all reporting requirements.

III. Evaluation Methods:

The Project Officers will conduct performance evaluations based upon the required performance levels set forth in the contract. The following techniques will be used to perform surveillance:

A. Maintenance Performance Report: The Project Officers will review service reports to ensure that the required preventive maintenance, emergency maintenance, and repair have been provided. Problems, resolutions, etc. shall be noted as stated in the contract. Results shall be shared with the Contracting Officer.

B. Service Level Monitoring: The Contractor is required to perform preventive maintenance and emergency repairs quickly. Customer feedback will be sought and service request logs shall be reviewed to ensure that reported problems are resolved as quickly and efficiently as possible.

C. Inspections: Health and Safety Branch will conduct 100% inspections of any removals of radioactive materials.