Amended Exhibit H Maintenance Plan VOYA002-27 FINAL.pdf

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-1

TABLE OF CONTENTS

INTRODUCTION ------------------------------------------------------------------------------------------------------- 6 PART A: GENERAL STANDARDS --------------------------------------------------------------------------------- 6

1) GENERAL CONCESSION FACILITIES STANDARDS ---------------------------------------------------------------- 6

2) DEFINITIONS ------------------------------------------------------------------------------------------------------------- 6

3) CONCESSIONER RESPONSIBILITIES ---------------------------------------------------------------------------------- 8

a) In General ------------------------------------------------------------------------------------------------------------- 8

b) Environmental, Historic, and Cultural Compliance: ----------------------------------------------------------- 8

c) Concessioner Inspections: ----------------------------------------------------------------------------------------- 9

4) NATIONAL PARK SERVICE RESPONSIBILITIES ---------------------------------------------------------------------- 9

a) Personnel -------------------------------------------------------------------------------------------------------------- 9

b) Schedule -------------------------------------------------------------------------------------------------------------- 9

c) Inspections ------------------------------------------------------------------------------------------------------------ 9

PART B SECTION A: AREA SPECIFIC CONCESSIONER RESPONSIBILITIES ---------------------------- 9

1) GENERAL ----------------------------------------------------------------------------------------------------------------- 9

a) Environmental Protection ------------------------------------------------------------------------------------------ 9

b) Financial Responsibilities ------------------------------------------------------------------------------------------ 10

c) Maintenance Tracking: -------------------------------------------------------------------------------------------- 10

d) Emergency Repairs ------------------------------------------------------------------------------------------------- 10

e) Access to Concession Facilities ---------------------------------------------------------------------------------- 10

f) Winter Closures ----------------------------------------------------------------------------------------------------- 10

g) Spring Re-opening ------------------------------------------------------------------------------------------------- 10

h) Mowing and Weed Whacking: ---------------------------------------------------------------------------------- 11

2) EXTERIORS -------------------------------------------------------------------------------------------------------------- 11

a) Roofs ------------------------------------------------------------------------------------------------------------------ 11

b) Gutters, downspouts, and roof drains ------------------------------------------------------------------------- 11

c) Doors and Windows ---------------------------------------------------------------------------------------------- 11

d) Siding, walls, and trim --------------------------------------------------------------------------------------------- 11

e) Foundation and exterior walls. ---------------------------------------------------------------------------------- 11

f) Exterior Lighting ---------------------------------------------------------------------------------------------------- 12

3) INTERIORS --------------------------------------------------------------------------------------------------------------- 12

a) Interior Walls and Ceilings: --------------------------------------------------------------------------------------- 12

b) Interior Windows: -------------------------------------------------------------------------------------------------- 12

c) Interior Lighting: ---------------------------------------------------------------------------------------------------- 12

d) Heating, Ventilating, and Air Conditioning Units: ----------------------------------------------------------- 12

e) Flooring: -------------------------------------------------------------------------------------------------------------- 13

f) Carpet: --------------------------------------------------------------------------------------------------------------- 13

4) FUEL STORAGE AND DELIVERY ------------------------------------------------------------------------------------- 13

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-2

a) Inspections ----------------------------------------------------------------------------------------------------------- 13

b) Spill Response ------------------------------------------------------------------------------------------------------- 13

c) Transporting Fuel Trailer ------------------------------------------------------------------------------------------ 13

d) Daily Inventory Records ------------------------------------------------------------------------------------------- 13

5) PERSONAL PROPERTY, FURNITURE, AND EQUIPMENT REPAIR / REPLACEMENT -------------------------- 13

a) Case Goods. --------------------------------------------------------------------------------------------------------- 13

b) Soft goods ----------------------------------------------------------------------------------------------------------- 14

c) Government-Owned Personal Property ------------------------------------------------------------------------ 14

d) Concessioner-Owned Personal Property ----------------------------------------------------------------------- 14

6) RESTROOMS AND SHOWERS --------------------------------------------------------------------------------------- 14

a) Public Restrooms --------------------------------------------------------------------------------------------------- 14

b) Maintenance -------------------------------------------------------------------------------------------------------- 15

7) FIRE DETECTION AND PROTECTION SYSTEM -------------------------------------------------------------------- 15

a) Fire Detection, Alarms, and Sprinkler Systems: --------------------------------------------------------------- 15

b) Fire Escapes ---------------------------------------------------------------------------------------------------------- 15

c) Emergency Exit Plan Postings ------------------------------------------------------------------------------------ 15

d) Maintenance Responsibilities ------------------------------------------------------------------------------------ 15

8) PICNIC TABLES, FIRE GRILLS, AND BEAR RESISTANT TRASH CANS ------------------------------------------ 16

a) Cleaning Standards ------------------------------------------------------------------------------------------------ 16

9) FOOD AND BEVERAGE FACILITIES ---------------------------------------------------------------------------------- 16

a) Grease Interceptor ------------------------------------------------------------------------------------------------- 16

b) Waste Grease Storage and Disposal ---------------------------------------------------------------------------- 16

c) Kitchen Hoods and Ventilation ---------------------------------------------------------------------------------- 16

d) Kitchen Drain -------------------------------------------------------------------------------------------------------- 17

10) UTILITIES -------------------------------------------------------------------------------------------------------------- 17

a) Financial Responsibility for Damage to Utility Systems ------------------------------------------------------ 17

b) Electrical -------------------------------------------------------------------------------------------------------------- 17

c) Telephone ------------------------------------------------------------------------------------------------------------ 17

d) Internet --------------------------------------------------------------------------------------------------------------- 17

e) Propane -------------------------------------------------------------------------------------------------------------- 17

f) Water and Wastewater ------------------------------------------------------------------------------------------- 17

11) SIGNS ----------------------------------------------------------------------------------------------------------------- 18

a) Responsibilities ------------------------------------------------------------------------------------------------------ 18

b) Location, Style, and Content ------------------------------------------------------------------------------------- 18

c) Temporary Signs ---------------------------------------------------------------------------------------------------- 18

12) GROUNDS AND LANDSCAPING --------------------------------------------------------------------------------- 19

a) General Upkeep of Concession-Assigned Facilities: ------------------------------------------------------------ 19

b) Mowing: ------------------------------------------------------------------------------------------------------------- 19

c) No Alterations: ----------------------------------------------------------------------------------------------------- 19

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-3

d) Litter Management: --------------------------------------------------------------------------------------------- 19

e) Leaves, Weeds, and Brush: ------------------------------------------------------------------------------------- 19

f) Hazard Trees: ------------------------------------------------------------------------------------------------------- 19

g) Exotic and Invasive Species Prevention: ------------------------------------------------------------------- 19

h) Nests: ----------------------------------------------------------------------------------------------------------------- 19

13) ROADS, TRAILS, DOCKS, AND WALKWAYS ------------------------------------------------------------------ 19

a) Walkways ------------------------------------------------------------------------------------------------------------ 19

b) Illumination ---------------------------------------------------------------------------------------------------------- 19

c) Roads ----------------------------------------------------------------------------------------------------------------- 20

d) Docks: ---------------------------------------------------------------------------------------------------------------- 20

14) SNOW REMOVAL -------------------------------------------------------------------------------------------------- 20

15) REMOVABLE EQUIPMENT ---------------------------------------------------------------------------------------- 20

a) Condition ------------------------------------------------------------------------------------------------------------ 20

b) Recurring Responsibilities ------------------------------------------------------------------------------------------- 20

PART B, SECTION B: AREA SPECIFIC NATIONAL PARK SERVICE RESPONSIBILITIES ------------- 20

1) UTILITIES ----------------------------------------------------------------------------------------------------------------- 20

a) General Utilities Responsibilities: -------------------------------------------------------------------------------- 20

b) Electric ---------------------------------------------------------------------------------------------------------------- 21

c) Propane -------------------------------------------------------------------------------------------------------------- 21

d) Water and Wastewater ------------------------------------------------------------------------------------------- 21

2) SIGNS --------------------------------------------------------------------------------------------------------------------- 22

3) PAINTING ---------------------------------------------------------------------------------------------------------------- 22

a) Assessment ---------------------------------------------------------------------------------------------------------- 22

b) Painting Responsibilities ------------------------------------------------------------------------------------------- 22

4) FLOORING --------------------------------------------------------------------------------------------------------------- 22

5) CARPET ------------------------------------------------------------------------------------------------------------------ 22

a) Replacement -------------------------------------------------------------------------------------------------------- 22

b) Maintenance -------------------------------------------------------------------------------------------------------- 22

6) REST ROOMS AND SHOWERS --------------------------------------------------------------------------------------- 22

a) Service Responsibilities -------------------------------------------------------------------------------------------- 22

7) FIRE DETECTION AND PROTECTION SYSTEMS ------------------------------------------------------------------- 22

a) Service Responsibilities -------------------------------------------------------------------------------------------- 22

b) Concessioner Responsibilities ------------------------------------------------------------------------------------ 23

8) GROUNDS, LANDSCAPING, HAZARD TREES, AND PEST MANAGEMENT ---------------------------------- 23

a) Service Responsibilities -------------------------------------------------------------------------------------------- 23

b) Concessioner Responsibilities ------------------------------------------------------------------------------------ 23

9) ROADS, DOCKS, AND WALKWAYS -------------------------------------------------------------------------------- 23

a) Service Maintenance Responsibilities ---------------------------------------------------------------------------- 23

b) Transportation of Fill ----------------------------------------------------------------------------------------------- 23

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-4

c) Concessioner Maintenance Responsibilities -------------------------------------------------------------------- 23

10) FUEL SYSTEMS ------------------------------------------------------------------------------------------------------ 23

a) Installation, Maintenance, Repair, and Replacement: ------------------------------------------------------- 23

b) Secondary Containment ------------------------------------------------------------------------------------------ 23

c) Notification of Concessioner ------------------------------------------------------------------------------------- 23

d) Leak Detection Systems ------------------------------------------------------------------------------------------- 24

PART C: CONCESSIONER ENVIRONMENTAL RESPONSIBILITIES ------------------------------------- 24

1) GENERAL ---------------------------------------------------------------------------------------------------------------- 24

a) Best Environmental Management Practices: ------------------------------------------------------------------ 24

2) AIR QUALITY ------------------------------------------------------------------------------------------------------------ 24

3) HAZARDOUS SUBSTANCES ------------------------------------------------------------------------------------------- 24

a) Reduction of Hazardous Substances --------------------------------------------------------------------------- 24

b) Secondary Containment ------------------------------------------------------------------------------------------ 24

c) Storage --------------------------------------------------------------------------------------------------------------- 24

4) HAZARDOUS, UNIVERSAL AND OTHER MISCELLANEOUS MAINTENANCE WASTES -------------------- 24

a) Waste Reduction --------------------------------------------------------------------------------------------------- 24

b) Licensure and Approval ------------------------------------------------------------------------------------------- 24

c) Storage and Disposal: --------------------------------------------------------------------------------------------- 25

5) PEST MANAGEMENT -------------------------------------------------------------------------------------------------- 25

a) Standards ------------------------------------------------------------------------------------------------------------- 25

b) Application ---------------------------------------------------------------------------------------------------------- 25

c) Pesticide Storage --------------------------------------------------------------------------------------------------- 25

6) SOLID WASTE REDUCTION, STORAGE AND COLLECTION AND DISPOSAL -------------------------------- 25

a) Management, Storage, and Collection Standards: ---------------------------------------------------------- 25

b) Recycling and Waste Reduction: -------------------------------------------------------------------------------- 26

c) Disposal Standards: ------------------------------------------------------------------------------------------------ 26

7) WATER AND ENERGY EFFICIENCY --------------------------------------------------------------------------------- 26

a) Standards ------------------------------------------------------------------------------------------------------------ 26

8) WASTEWATER ---------------------------------------------------------------------------------------------------------- 26

b) Standards: ----------------------------------------------------------------------------------------------------------- 26

c) Vehicle Maintenance----------------------------------------------------------------------------------------------- 26

d) Motorboat Maintenance ------------------------------------------------------------------------------------------ 27

PART D: CONCESSIONER REPORTING RESPONSIBILITIES ------------------------------------------- 27

1) GENERAL ---------------------------------------------------------------------------------------------------------------- 27

a) Concessioner Facilities Inspection Report -------------------------------------------------------------------------- 27

b) Fixture Replacement Report ----------------------------------------------------------------------------------------- 27

c) Personal Property Report -------------------------------------------------------------------------------------------- 27

d) Pesticide Use Log------------------------------------------------------------------------------------------------------ 27

e) Pesticide Use Request Form ------------------------------------------------------------------------------------------ 27

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-5

2) REPORTING SCHEDULE ----------------------------------------------------------------------------------------------- 27

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-6

INTRODUCTION

This Maintenance Plan between insert concessioner name (hereinafter referred to as the "Concessioner") and the National Park Service (hereinafter referred to as the "Service") sets forth the maintenance responsibilities of the Concessioner and the Service with regard to those lands and facilities within Voyageurs National Park (hereinafter referred to as the "Area") that are assigned to the Concessioner for the purposes authorized by the Contract. In the event of any apparent conflict between the terms of the Contract and this Maintenance Plan, the terms of the Contract, including any amendments thereto, will prevail. Full compliance with the requirements of this Maintenance Plan is required in order to satisfy the Concessioner's Maintenance obligations under the terms of the Contract.

This Maintenance Plan will remain in effect until superseded or amended. It will be reviewed annually by the Service in consultation with the Concessioner and revised as determined necessary by the Superintendent of the Area. Revisions may not be inconsistent with the terms and conditions of the main body of the Contract.

Any revisions must be reasonable and in furtherance of the purposes of this Contract.

Nothing in this Plan requires the Concessioner to construct "Capital Improvements", i.e., 'structures', major rehabilitations', or to perform Deferred Maintenance (DM), Component Renewal (CR), Recurring Maintenance (RM), or Preventive Maintenance (PM). The Concessioner is required to do Routine Maintenance and complete the purchase and installation of "fixtures", or "non-removable equipment" as defined in Appendix A to this plan, except for fixtures identified specifically in this maintenance plan.

PART A: GENERAL STANDARDS

1) GENERAL CONCESSION FACILITIES STANDARDS

Pursuant to the Contract, the Concessioner must manage the Concession Facilities located in the Area in a manner that is acceptable to the Service. This Maintenance Plan defines the necessary standards and the Facility Management relationship between the Concessioner and the Service. Both the Concessioner and the Service have specific responsibilities as outlined in the Contract and this plan. In fulfilling its responsibility, the Concessioner must comply with the terms of this Maintenance Plan.

The Concessioner must conduct all maintenance activities in compliance with Applicable Laws, as that term is defined in the Contract. Applicable Laws include, but are not limited to Service standards, DOI and NPS Asset Management Plans, NPS Management Policies, the National Historic Preservation Act (NHPA), the National Environmental Policy Act (NEPA), the Historic Structure Preservation Guide (SOI Standards for the Treatment of Historic Properties), and manufacturer recommendations and specifications.

The Kettle Falls Hotel is the primary element of the Kettle Falls Historic District and Cultural Landscape, listed in the National Register of Historic Places. Under this designation, the Concessioner must maintain the relevant Concession Facilities according to the Secretary of the Interior’s Standards for Treatment of Historic Properties with Guidelines for Preserving, Rehabilitating, Restoring & Reconstructing Historic Buildings, the Secretary of the Interior’s Standards for the Treatment of Historic Properties with Guidelines for the Treatment of Cultural Landscapes and the Secretary of the Interior’s Standards for Rehabilitation & Illustrated Guidelines for Rehabilitating Historic Buildings. The Secretary of the Interior’s Standards are available at http://www.nps.gov/hps/tps/standards/index.htm

2) DEFINITIONS

In addition to the defined terms contained or referenced in the Contract, the following definitions apply to this Maintenance Plan.

Asset: Real Property that the National Park Service desires to track and manage as a distinct identifiable entity. An Asset may be a physical structure or grouping of structures, land features, or other tangible property that has a specific service or function such as an office building, lodge, motel, cabin, residence, campground, marina, etc.

Capital Improvement: The term "Capital Improvement" shall have the meaning set forth in Exhibit A to the http://www.nps.gov/hps/tps/standards/index.htm

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-7

Contract.

Component: A portion of an Asset.

Component Renewal (CR): The planned Replacement of a Component at the end of its Useful Life.

Component Renewal examples include the replacement of foundations, building frames, window frames, windows, doors, sheathing, subfloors, drainage, and roofs; the replacement of building systems such as electrical distribution systems, built-in heating and cooling systems, and plumbing systems; and the rehabilitation of Components of historic Concession Facilities. Component Renewal includes the deconstruction of the existing Component and the Replacement of that Component with a new Component of equal or superior capability and performance. These actions recur on a periodic cycle of greater than seven

(7) years and the Park is responsible for completing these actions but relies on the Concessioner to work with the Park on scheduling this work.

Concession Facilities: The term "Concession Facilities" shall have the meaning set forth in the main body of the Contract.

Deferred Maintenance (DM): Maintenance that was not timely or properly conducted. The Park relies on the Concessioner to work with the Park on scheduling this work.

Deficiencies: Defects in an Asset or Component that result when Maintenance is not performed in a timely and/or effective manner. Deficiencies may not have immediately observable physical consequences, but when allowed to accumulate uncorrected, lead to deterioration of Asset performance, loss of Asset value, or both.

Facility Operations: Operational actions performed by the Concessioner on a recurring basis that meet daily operational needs of Concession Facilities. Typical Facility Operations work includes janitorial and custodial services, snow removal, the operation of utilities, and grounds keeping. Certain Facility Operations requirements may be included in Exhibit B (Operating Plan) to the Contract.

Hazardous Chemical: refers to any chemical which is a physical or health hazard, as regulated by the U.S.

Occupational Safety and Health Administration in 29 CFR 1910.1200.

Hazardous Material: Refers to a substance or material that the Secretary of Transportation has determined can pose an unreasonable risk to health, safety, and property when transported in commerce, and has been designated as hazardous under section 5103 of federal hazardous materials transportation law (49 USC 5103), as regulated by the U.S. Department of Transportation in 49 CFR 171.

Hazardous Substance: Refers to any hazardous waste, hazardous chemical, or hazardous material

Historic Structure: Includes districts, sites, buildings, structures, and objects as identified in the National Historic Preservation Act that have been listed in, or are eligible for listing in, the National Register of Historic Places.

Maintenance: The maintenance of Concession Facilities as described in this Maintenance Plan. Maintenance includes, but is not limited to, actions taken under the following maintenance categories: Component Renewal; Recurring Maintenance; Facility Operations; Preventive Maintenance; and Repair.

Personal Property: For purposes of this Maintenance Plan, the term Personal Property refers to manufactured items of independent form and utility, including equipment and objects, which are solely for use by the Concessioner to conduct business. Personal Property includes, without limitation, removable equipment, furniture, and goods, necessary for Concessioner operations under the Contract. Personal Property may be manufactured items of independent form and utility, including equipment and objects that are owned by the Government but assigned temporarily to the Concessioner so that the Concessioner may use them in its operations under the Contract.

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-8

Preventive Maintenance (PM): Planned, scheduled periodic Maintenance activities that are performed weekly, monthly, quarterly, semi-annually, or annually on selected Assets or Components, typically including, but not limited to, inspection, lubrication, and adjustment.

Recurring Maintenance (RM): Planned work activities to sustain the Useful Life of an Asset or Component that reoccur on a periodic cycle of greater than one year. Typical Recurring Maintenance projects include, but are not limited to painting, pump and motor replacement, cleaning, repair and replacement of lighting, engine overhaul, replacement of carpeting, and refinishing hardwood floors. The Park relies on the Concessioner to work with the Park on scheduling this work.

Repair: Work undertaken to restore damaged or worn-out Assets or Components to a fully functional operating condition.

Replacement: Exchange or substitution of one Asset or Component for another that has the capacity to perform the same function at a level of utility and service equivalent or superior to the level of utility and service of the original Asset or Component.

Useful Life: The serviceable life of an Asset or Component.

3) CONCESSIONER RESPONSIBILITIES

a) In General

i) All personnel conducting Maintenance work must have the appropriate skills, experience, licenses, and certifications to conduct such work.

ii) The Concessioner must follow, at minimum, those LEED (Leadership in Energy and Environmental Design) standards set for achieving a silver rating for applicable maintenance wherever feasible and approved in writing beforehand by the Service. The term “Feasible” means technically possible, economically reasonable, appropriate for the location and the use identified, and consistent with industry best management practices. However, the Concessioner is not required to apply for and receive third-party verification or certification of LEED compliance.

iii) The Concessioner must not construct or install Real Property Improvements as that term is defined in Exhibit A to the Contract as part of Maintenance or otherwise, except in compliance with all terms and conditions of the Contract including, without limitation, the provisions of Exhibits A and F1.

b) Environmental, Historic, and Cultural Compliance:

i) Certain Maintenance actions are subject to these compliance procedures under the National Environmental Policy Act (NEPA), National Historic Preservation Act (NHPA), and other Applicable Laws.

This applies to both historic and non-historic structures. The Service will provide guidance on activities that require NEPA and NHPA compliance.

ii) If the Concessioner proposes or requests Facility Maintenance activity that will result in a modification to the Concession Facilities (including any maintenance, repairs, or replacements for which the Service is responsible), a project review process must first be completed by the Service to ensure the proposed activity is in compliance with NHPA, NEPA, and other applicable laws.

Compliance must be provided in writing prior to either the Service or the Concessioner commencing work.

iii) Any proposed Maintenance actions that are subject to these compliance procedures must be submitted to the Service for review and approval by the Concessioner in the format required prior to the maintenance taking place.

Exceptions: the Concessioner may conduct Facilities Operations and certain Facility Maintenance tasks (as agreed to in writing by the Service and the Concessioner) without further environmental and cultural compliance required under NEPA and NHPA. These activities are

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-9 covered by categorical exclusions for which no documentation is necessary. The Service and the Concessioner will review the list of applicable categorical exclusions at least annually.

c) Concessioner Inspections:

i) The Concessioner must conduct inspections of Concession Facilities (no less than annually) to track Maintenance needs and provide the Service with an anticipated schedule of needs which will help to compile information that will aid in the development and scheduling of future Maintenance projects.

ii) Maintenance needs must be submitted to the Service for review and approval prior to the Concessioner undertaking the projects.

4) NATIONAL PARK SERVICE RESPONSIBILITIES

Part C of this Maintenance Plan describes certain Service responsibilities for particular elements of Maintenance of Concession Facilities. Any approval or consent given by the Service, whether of any plan, permit, report, inspection, or otherwise, under this Maintenance Plan does not relieve the Concessioner of any responsibility for any errors or omissions or from the responsibility to comply with the requirements of this Maintenance Plan or the Contract.

a) Personnel

The Service will provide all personnel with the appropriate skills, experience, licenses, and certifications to conduct Service responsible maintenance work on the Concessioner assigned Facilities.

b) Schedule

The Service will provide the Concessioner with an anticipated schedule of all Preventive Maintenance, Recurring Maintenance, Deferred Maintenance, or Component Renewal work that it anticipates completely in the coming season both in writing and during an annual Maintenance meeting prior to the start of each operating season.

c) Inspections

The Service will, as determined necessary by the Service but no less than annually, inspect the condition of Concession Facilities and the progress and quality of Maintenance activities at Kettle Falls. The Concessioner must provide personnel to accompany the Service when a Concession Facilities inspection is performed.

PART B SECTION A: AREA SPECIFIC CONCESSIONER RESPONSIBILITIES

1) GENERAL

The Concessioner is responsible for all Facility Operations, which includes Operational actions performed by the Concessioner on a recurring basis that meet the daily operational needs of Concession Facilities. This includes, but is not limited to, janitorial and custodial services, snow removal (if relevant), and grounds keeping in a manner that is acceptable to the Service, as well as minor repairs to Concession Facilities.

Should there be any deficiencies within the limited area of the Concessioners responsibility, it must correct them and complete this work to achieve the basic goals described in the most recent Commercial Services Guide (www.nps.gov/subjects/concessions/upload/CS-Guide-Final-Updated- 12162021.pdf). The Concessioner is responsible for all Fixture Replacements, unless specifically noted in this Maintenance Plan. See Appendix A for a list of items that are or are not considered fixtures.

This Appendix may be updated periodically.

a) Environmental Protection

The Concessioner must integrate energy efficiency, environmental protection, and sustainable design https://www.nps.gov/subjects/concessions/upload/CS-Guide-Final-Ver-3-FINAL-Updated-12162021.pdf https://www.nps.gov/subjects/concessions/upload/CS-Guide-Final-Ver-3-FINAL-Updated-12162021.pdf

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-10 practices into its custodial duties and its limited Maintenance activities.

b) Financial Responsibilities

The Concessioner must fund the Repair or Replacement of any damage to all real property, regardless of location, arising out of the action of the Concessioner and/or its employees, agents, or contractors.

c) Maintenance Tracking:

i) The Concessioner must inspect and refer to the Service for scheduling of all preventive, cyclic, scheduled, and unscheduled Maintenance items for Concession Facilities and associated expenditures.

ii) The Concessioner must provide the Service with Maintenance information on a frequency dictated by Service needs (at a minimum on an annual basis). Information may include, but is not limited to:

• Outstanding deferred, recurring, cyclic, preventive, scheduled and unscheduled Maintenance by asset

• Actual expenditures by asset, (if any) for deferred, recurring, cyclic, preventive, scheduled and unscheduled Maintenance

d) Emergency Repairs

Emergency repairs may be done without prior Service approval with appropriate documentation to follow within one business day. Emergency repairs are those repairs required to prevent imminent injury, illness, loss of life or to prevent imminent loss of property.

e) Access to Concession Facilities

The Superintendent and/or their designated representative will have access to all Concession Facilities in the Area at any time and without notice to conduct evaluations and other required inspections.

For employee housing, the Service will provide 48 hours' notice prior to conducting evaluations or other required inspections and/or services.

f) Winter Closures

The Concessioner must ensure that buildings are adequately winterized and secured while unoccupied.

iii) Shutters and bracing, where appropriate, must be installed to protect unoccupied buildings. All the building’s doors and windows will be locked.

iv) Kitchen and dining room, including all stoves, exhaust vents, freezers, refrigerators, etc., will be thoroughly cleaned prior to closing to minimize rodent attraction.

v) Interior water lines must be appropriately drained prior to closing. The Service will drain all exterior lines after interior lines have been drained.

vi) Utilities, excluding power, must be shut off as appropriate.

vii) If winter closure is not appropriately completed, resulting in damage to Concession Facilities, it is the responsibility of the Concessioner to pay for remediation.

g) Spring Re-opening

The Service will notify the Concessioner when the system is thawed and the Service has turned on the water.

i) Other activities that require re-opening Concession Facilities after the winter season are the responsibility of the Concessioner.

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-11

ii) Opening schedules must be coordinated with the Service. An annual Opening and Closing Procedures Plan should be received by the Service no later than April 1st of each year.

h) Mowing and Weed Whacking:

i) The Concessioner will be responsible for mowing and/or weed whacking the historically mowed lawn areas around the Kettle Falls Hotel, Villas, and outbuildings.

ii) The Service is responsible for mowing around the company house (Boise House).

2) EXTERIORS

The Concessioner must maintain the structural and architectural integrity of the Concession Facilities by performing the following activities:

a) Roofs

i) The Concessioner must visually inspect roofs on an annual basis to ensure that roofing materials are intact and free of deterioration that may affect structural quality and protection of the building envelope, and that adjacent vegetation, leaves or moss are not allowed to accumulate, and that overhanging tree limbs are not in contact with the roof or building.

ii) Should any repairs/maintenance—or more detailed inspections requiring physical contact with any roof—be required, the Concessioner will report it to the Service at its earliest convenience, so that work can be scheduled by the Service.

b) Gutters, downspouts, and roof drains

i) The Concessioner must inspect and clean gutters, downspouts, and roof drains annually, at a minimum, to maintain the system free of obstructions and to ensure that they are fully operational.

ii) Should any repairs/maintenance be required, the Concessioner will submit a repair plan to the Service for review and approval. Once approved, repairs to gutters, downspouts, and roof drains are performed by the Concessioner.

c) Doors and Windows

i) The Concessioner must routinely inspect all doors and windows to prevent moisture from causing deterioration of materials or structural damage to the building.

ii) The Concessioner must inspect and clean seals to prevent dirt and dust from accumulating in the interior of buildings.

iii) The Concessioner must ensure window screens do not have tears or excessive wear.

iv) Should any repairs/maintenance be required, the Concessioner will report it to the Service at its earliest convenience, so the Service can ensure proposed repairs comply with applicable laws.

• The Concessioner is responsible for performing work on non-historic doors and windows, including seals, after receiving written approval from the Service.

• The Service is responsible for performing work on historic doors, windows, and seals.

d) Siding, walls, and trim

i) The Concessioner must routinely inspect siding to prevent moisture from entering the building or causing deterioration of the siding material.

ii) Should any repairs/maintenance be required, the Concessioner will report it to the Service at its earliest convenience, so that repairs can be scheduled by the Service.

e) Foundation and exterior walls.

i) The Concessioner must inspect foundations and exterior walls on an annual basis to ensure structural soundness.

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-12

ii) Should any repairs/maintenance be required, the Concessioner should report it to the Service at its earliest convenience, so that repairs can be scheduled by the Service.

f) Exterior Lighting

i) All lights must be shielded to cast light downward to protect night skies (exterior lighting shall provide the minimum necessary lighting for visitor safety and security of facilities).

ii) The Concessioner must install photo sensors and motion sensors for lights where economically and technically feasible.

iii) The Service must approve all new exterior lighting and sensors prior to installation.

iv) As exterior light fixtures and light bulbs are replaced, the Concessioner will use dark sky compliant fixtures, with consideration of historic designations. LED or energy-efficient light bulbs will be used where feasible.

3) INTERIORS

The Concessioner must ensure that all interior spaces are clean, property illuminated, and well maintained, including at a minimum, the following:

a) Interior Walls and Ceilings:

i) The Concessioner must inspect and clean walls and ceilings to ensure they are free of cracks and stains, with a fresh appearance.

ii) Should any repairs/maintenance be required, the Concessioner will report it to the Service at its earliest convenience, so that repairs can be scheduled by the Service.

b) Interior Windows:

i) The Concessioner must inspect all windows to ensure they remain clean and operable with intact glass.

ii) The Concessioner must keep all window caulking and glazing clean.

iii) Should any repairs/maintenance be required, the Concessioner will report it to the Service at its earliest convenience, so that repairs can be scheduled by the Service.

c) Interior Lighting:

i) The Concessioner must maintain interior lighting as appropriate for its use, and light fixtures must be replaced in accordance with the Historic Furnishings Plan.

ii) The Concessioner must replace incandescent lights with energy conserving fluorescent lights and incandescent exit lights with light emitting diode (LED) lights. Where feasible, the Concessioner must use photo and motion sensors for lighting systems.

iii) The Service must approve all new interior lighting and sensors prior to installation.

d) Heating, Ventilating, and Air Conditioning Units:

i) The Concessioner must inspect mini split equipment annually, and must clean, maintain, and operate mini split equipment in strict accordance with manufacturer's instructions.

ii) Any new installation must be submitted, reviewed and approved by the Service prior to installation, and once approved installed in accordance with the manufacturer's requirements.

iii) The Concessioner will work with the Service to design new installations to minimize energy consumption.

iv) The Concessioner must keep areas adjacent to heating, ventilation, and air conditioning units free of litter, accumulated dirt, and stored items.

v) The Concessioner is responsible for checking and changing filters at least once per year, or as

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-13 required by manufacturer's specifications.

e) Flooring:

i) The Concessioner must keep all floors clean and free of litter and stains.

ii) The Concessioner must keep vinyl and tile floor coverings clean, waxed or buffed (if appropriate). The Concessioner must inform the Service of cracks, chips, and worn places on floors that need maintenance.

iii) The Service is responsible for repairs and maintenance of flooring.

f) Carpet:

i) The Concessioner must shampoo all carpeting at a minimum of once each season in the hotel, villas, and staff housing. Concessioner must also clean carpets on a regular basis (i.e., vacuuming, spot removal) to ensure carpets remain in clean and serviceable condition.

ii) The Service is responsible for repairs that require invasive measures (e.g., patching), and for carpet replacement.

4) FUEL STORAGE AND DELIVERY

The Service is responsible for maintaining all above ground fuel storage tanks within the Concessioner's land assignment, including associated equipment and the Service-owned portable fuel trailer. The Concessioner operates fuel storage and delivery systems in accordance with the following standards (as well as those outlined in this contract’s Operating Plan):

a) Inspections

The Concessioner will visually inspect tanks and dispensing equipment on a daily basis for leaks or wear.

b) Spill Response

The Concessioner must ensure that timely emergency response procedures are in place to respond to all fuel spills and releases, and that concession staff have been trained in how to deploy them.

c) Transporting Fuel Trailer

Concessioner is responsible for providing a vehicle to be used for the transportation of the fuel trailer.

i) Vehicles used to transport the fuel trailer must meet Department of Transportation and appropriate manufacturer’s specifications for weight limits and towing capacities.

ii) Concessioner may only transport the portable fuel trailer between the Rainy and Namakan fuel pumps. Concessioner may not transport the fuel trailer away from Concession-assigned facility area.

d) Daily Inventory Records

The Concessioner must document and retain inventory records for each fuel delivery conducted to ensure leakage from tanks or piping is not occurring.

5) PERSONAL PROPERTY, FURNITURE, AND EQUIPMENT REPAIR / REPLACEMENT

a) Case Goods.

Concession-owned case goods will be maintained and repaired to ensure a pleasant and safe guest experience.

i) Any scratches and/or defacement of case goods must be fixed, or the piece of furniture must be replaced prior to the room being rented again.

ii) All Concession-owned case goods must be replaced or refurbished based on current age and

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-14 expected life cycle, or sooner if a furnishing does not meet the facility standards.

b) Soft goods

i) Concession-owned soft goods must be clean and free from any stains, holes, or tears.

ii) An adequate inventory of replacement soft goods must be kept on hand to replace damaged soft goods prior to renting the guest room.

iii) Soft goods must be replaced every five (5) years or sooner if the condition warrants it.

iv) Mattresses must be replaced if their condition warrants it, or every five (5) years, whichever comes first.

c) Government-Owned Personal Property

i) Refer to the Historic Furnishings Plan for a list of itemized personal property temporarily assigned to the Concessioner by the Service for its use or display.

ii) Should any personal property assigned to the Concessioner by the Service require repairs/maintenance, the Concessioner will report it to the Service at its earliest convenience so that repairs can be scheduled by the Service. Exceptions include the following items, which the Concessioner is responsible for repairing and replacing as needed:

• Commercial Dishwasher (restaurant kitchen)

• Standalone convection oven (restaurant kitchen)

• Industrial countertop griddle (restaurant kitchen)

• Deep fryers (restaurant kitchen)

• Commercial range and stovetop (restaurant kitchen)

• 2-door beverage refrigerator (restaurant kitchen)

• Stainless steel commercial kitchen worktable

• Walk-in refrigerator (restaurant kitchen)

d) Concessioner-Owned Personal Property

i) The Concessioner must maintain, service, clean, and repair in accordance with manufacturers' recommendations all Concessioner personal property such as appliances, machinery, and equipment, including parts, supplies, and related materials.

ii) The Concessioner must replace all Concessioner personal property as necessary and as evidence by wear and tear.

iii) Differentiation from Fixture Table: some items shown on the Fixture Table’s Non-Removable Equipment column are personal property for which the concessioner is responsible, including (but not limited to) items listed below

• Air Conditioners (window)

• Clothes washers and/or dryers

• Coat racks (installed or free-standing)

• Exercise equipment, sports/recreation equipment

• Portable fire extinguishers

• Furniture not assigned by the Service

• Concessioner-owned kitchen equipment (e.g., dishware, cooking utensils, microwave)

• Office Equipment (e.g., computers, printers, monitors, telephones)

• Vending Machines

• Walk-in freezer(s).

6) RESTROOMS AND SHOWERS

a) Public Restrooms

CC-VOYA002-27 Contract Exhibit H: Maintenance Plan Page H-15

i) The Concessioner must check and clean the public restrooms in the Hotel at a minimum of twice daily (or more often as needed), including but not limited to cleaning, stocking with soap and paper products, and waste removal.

ii) The Concessioner must also inspect, clean, and stock all vault toilets within the assigned area at least once daily (or more frequently if needed to keep facilities clean and useable).

iii) The Concessioner must establish and implement procedures for cleaning and inspecting restrooms to prevent Deferred Maintenance from developing.

b) Maintenance

The Concessioner maintains and replaces restroom fixtures. Refer to the Fixtures Table at the end of this maintenance plan to identify bathroom fixtures. Concessioner must inform the Service about issues with fixtures promptly and request approval for maintenance work to ensure the restrooms are in the following condition:

• No water or mineral stains

• Hardware and fixtures free of pitting and rust

• Sinks and toilets free of chipping and cracking

• Fully operational fixtures

7) FIRE DETECTION AND PROTECTION SYSTEM

a) Fire Detection, Alarms, and Sprinkler Systems:

i) The Concessioner must inspect fire detection, alarms, and sprinkler systems in conformance with Applicable Laws, and must always ensure full operational condition.

ii) The Concessioner must use a qualified fire safety inspector to inspect all fire detection and suppression equipment in conformance with Applicable Laws.

iii) The Concessioner must retain inspection records throughout the term of the Contract and make them available annually to the Service’s Structural Fire Prevention Coordinator within one week of receiving inspection and test results.

iv) The Concessioner is responsible for the bi-annual inspection of the kitchen range hood and its extinguisher system by a licensed contractor.

b)…