Attachment_1_-_PRS.pdf
PDF 14 KB Posted
- Attached to
- Probabilities of Default Data
- Solicitation number
- CC17HQQ0040
About this file
Attachment I that corresponds with the SOW.
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Other files
| File | Type | Posted |
|---|---|---|
| RFI_Q&A.pdf | ||
| Performance_Work_Statement_Probabilities_of_Default_Used_in_RFI.pdf | ||
| Draft_SOW_Probabilities_of_Default.pdf |
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Text version
Attachment 1
PERFORMANCE REQUIREMENTS SUMMARY
Task Areas (Performance Requirements)
Standard (s) and Acceptance Quality
Level (AQL)
Monitoring Method Incentive/Disincentive
4.2 Web-based
Interface
Maintain access to web-based interface during established hours
The interface must be available 99% of the time outside of scheduled maintenance
Perform Random Inspections
100% payment for meeting AQL. 1% rebate of the total payment for the contract year.
4.3 Bulk Data
Downloads
No issue in performing the monthly bulk data downloads
The OCC must be able to perform the monthly bulk data downloads with no issues. No more than 1 incident per calendar year (other than user error)
Monthly Monitoring
100% payment for meeting AQL. 1% rebate of the total payment for contract year.
4.4 Technical
Support
Provide timely and efficient service
90% of technical support questions resolved within four working hours;
remaining 10% of technical support calls resolved within 8 working hours
Review Call Logs
Customer feedback
100% payment for meeting AQL. 1% rebate of the total payment for the contract year.
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