Buyer Attachment A - Evaluation Questions and Criteria.pdf

Buyer Attachment A - Evaluation Questions and Criteria RFP-8-2026 Sobering & Crisis Stabilization Center Operator

INSTRUCTIONS TO PROPOSERS.

Except as noted below, no other uploaded documents will be reviewed or evaluated and do not need to be completed as part of your proposal.

SUBMITTING YOUR PROPOSAL: ITEM(S) TO UPLOAD FOR THIS RFP:

Buyer Attachment A - Evaluation Questions and Criteria - Upload to the Proposal Questions & Evaluation Criteria section’s Question 2.2.1.

● Your response must be a PDF document; computer generated or typewritten, single spaced, space-and-a-half or double spaced, formatted for 8.5” x 11” paper.

All pages should be numbered. Margins should be at least 1⁄2 inch on all sides.

Font size can be no smaller than 10 points. Proposals using smaller font sizes or smaller margins may be rejected.

● Do not include any weblinks or other information that is not requested in your proposal submissions. Any items not requested will not be evaluated.

● The Proposer is required to submit a written narrative for each question asked in the Proposal Questions and Evaluation Criteria section of the RFP. For Group 2.1 Programmatic Questions & Responsible Business Practice Questions, submit responses as a complete proposal response and upload as ‘Buyer Attachment A (Company Name)’ to the Proposal Questions & Evaluation Criteria section’s Question 2.2.1.

● Proposers must respond to all the questions listed in the Buyer Attachments A - Evaluation Questions and Criteria. The format for each question response should be as follows: the group number, question number and title (example: Group

2.1.1 ORGANIZATIONAL MODEL). You do not need to include the body of the question in your response.

● The Buyer Attachment A proposal page limit is ten (10) pages. We recommend that you not use cover sheets or any extra materials as these will count as pages. Excess pages will be removed and will not be evaluated.

● Include your firm’s name when saving the file for submission.

EVALUATION QUESTIONS AND CRITERIA

GROUP 2.1 - Programmatic Questions & Responsible Business Practice Questions (100% OF OVERALL SCORE)

Programmatic Questions

2.1.1 ORGANIZATIONAL MODEL (15% of overall score)

Describe how your organizational model would enable you to deliver the services sought. Your response should describe:

● Your organization's values.

● Your organization’s operating structure.

● Your organization's funding sources, revenue streams, experience with reimbursable services.

● Any relevant State certifications or licences that your organization holds in the States you operate. To meet the minimum qualifications to apply for this RFP, you must, within six months of the opening date of the facility, be a Substance Use Disorder treatment agency certified for Behavioral Health Treatment Services with the Oregon Health Authority (OHA), in accordance with Oregon Administrative Rules (OAR): 309-008-0100 through 309-008-1600; or licensed in accordance with Oregon Administrative Rules (OAR): 415-012-0000 through 415-012-0075 for substance use disorders and problem gambling residential treatment and recovery services by time of contracting.

Evaluation Criteria:

● Proposer describes how experience and structure of the organization would enable them to successfully deliver these services in a new center.

● Proposer describes financial stability of organization and available audit outcomes.

● Proposer lists State certifications for SUD treatment and other relevant services and demonstrates that it would be able to obtain licensure in Oregon if selected.

2.1.2 SCOPE OF SERVICES (20% of of overall score)

The County seeks an operator for a new 24/7 Crisis Stabilization and Sobering Center that will house multiple services. The services available at the facility, and that the operator would be expected to provide, include crisis stabilization, voluntary and involuntary sobering, withdrawal management, and medication assisted treatment (MAT). Which of the aforementioned services does your organization have expertise providing? Please include the following information in your answer:

● How many years has your organization been providing each specific service, in what states has your organization operated, and how many clients are served per year for each service?

● What is your staffing plan to deliver these services?

● For any services your organization does not already provide, how would you go about integrating these new services into your service model within Multnomah County?

Evaluation Criteria:

● Proposer exhibits expertise in all of the four service categories within Oregon. If proposer’s experience is not within Oregon or does not encapsulate all of the listed services, proposer addresses necessary considerations for bringing these services online within the next 12 months.

● Proposer provides a detailed description of the necessary staff and training resources to provide the aforementioned services.

● Proposer acknowledges necessary regulatory requirements specific to service delivery within Multnomah County.

2.1.3 INVOLUNTARY SOBERING (20% of of overall score)

In certain instances, pursuant of ORS 430.399, involuntary sobering (with a maximum hold of up to 24 hours) may be provided to clients identified and transported to the Sobering & Crisis Stabilization Center by law enforcement. What experience does your organization have in administering involuntary sobering holds or other involuntary holds? Please specify the following:

● What assessment tool(s) have you used or would you use to determine if an involuntary sobering client would be stable for release after 24 hours?

● What protocols your organization would use in each of the following circumstances: 1) if a client was not stable upon their scheduled time for release, 2) if a client could not be transferred safely to their next destination, and 3) if a client’s acuity decompensates and they could not safely stay at the facility.

● Proposer describes previous experience with administering involuntary sobering holds, acknowledging the differences in procedures between involuntary and voluntary.

● Proposer demonstrates current capacity for service delivery or details how any additional formal partnerships will be involved to deliver outlined services.

● Proposer addresses expected barriers through actionable, programmatically compliant solutions.

2.1.4 APPROACH TO NEW FACILITY START-UP (10% of overall score) Describe your organization’s experience opening a new facility or launching new programs, expanding service models, and implementing services in alignment with regulatory requirements (including obtaining necessary licensing, hiring and retaining licensed service providers).

Include the following information in your answer:

● What start-up-related challenges do you anticipate and how would you address those?

● What staff would your organization need to reallocate and/or onboard to enable your organization?

● What would you do to ensure that your organization would be adequately staffed to operate within 12 months of award?

Evaluation Criteria:

● Proposer provides an in-depth description of relevant experience opening and operating a behavioral health facility. If proposer’s experience is not within Oregon, proposer addresses necessary considerations for ensuring the opening of a facility in an unfamiliar market.

● Proposer addresses anticipated staffing needs and is prepared to provide transitional support to new facility’s opening with existing, permanent staff.

● Proposer acknowledges challenges that are inherent to a new facility’s opening and operation and provides internally implementable solutions to addressing aforementioned barriers.

2.1.5 COMMUNITY PARTNERSHIPS AND COLLABORATION (10% of overall score) Multnomah County intends to house deflection programming and possibly other behavioral health or SUD programming out of the facility. Accordingly, close collaboration with County staff, first responders, community providers, and law enforcement will be a crucial part of the operator’s role. Describe your organization’s experience working with internal and external partners to operate programs collaboratively and to facilitate timely data exchange. Your answer should address the following:

● How would your organization ensure individuals entering the Center are appropriately triaged, regardless of what service or program they are pursuing?

● Once an individual is placed in a service, how would you evaluate that they remain appropriate for the services they are receiving or if they need to be moved to a different service within the facility? And how would you refer to outside services if needed?

● What would be your discharge planning process?

● How would you ensure transportation for individuals entering and exiting the Center will be efficiently coordinated between the varying programs?

● Proposer demonstrates understanding of its role as a collaborator with Multnomah

County and articulates how they would independently operate the Center in compliance with all applicable requirements.

● Proposer describes their ability to ensure data collection and sharing among internal partners, specifically County deflection program personnel and other County staff.

● Proposer provides a detailed description of their ability to facilitate entry to care of individuals seeking SUD services and ensures clients moving between services are appropriately triaged.

● Proposer identifies previous experience navigating transportation of vulnerable clients and explains in detail community partners they would engage to facilitate safe and efficient transport.

Responsible Business Practice Questions

2.1.6 TRAUMA INFORMED CARE (5% of overall score)

Describe how your service delivery model has been structured to create safety and support for individuals who have experienced trauma. Include the following information:

● Your philosophy and treatment approaches to treating co-occurring who could be experiencing some type of emotional distress.

● How you would ensure the physical environment is being provided through a trauma informed lens.

● How do you ensure that trauma informed practices are implemented, from intake to discharge?

● Proposer’s answer reflects an understanding of typical responses to trauma that create impairments and how behavioral health treatment settings can avoid replicating conditions that reinforce those responses. The answer will describe deliberate steps taken by the agency to create a more supportive treatment environment for trauma survivors.

2.1.7 SERVICE DELIVERY FOR DIVERSE COMMUNITIES (5% of overall score)

● How is your programming designed and developed starting from the values, behaviors, norms and worldviews of the populations it serves? Describe your plan for providing culturally specific, and/or culturally responsive services to diverse population including cultural groups (specifically African Americans, Latino, Slavic, Native Americans, and other immigrant groups), language specific groups (particularly Spanish), LGBTQIA2S+, Older Adults, and Persons with Disabilities. Discuss any agreements with other agencies for service provision to individuals with diverse cultural and/or language needs.

● Proposer demonstrates how programming is designed and developed starting from the values, behaviors, norms and worldviews of the populations it serves.

● Proposer addresses why it is important to work with a diverse population.

● Proposer demonstrates a high degree of cultural awareness, such as: why individuals may distrust systems and how their experience of racism may impact service engagement, including safety beliefs/practices, immigration dynamics, religious beliefs, LGBTQIA2S+, etc..

● Proposer demonstrates how service delivery and/or policies and procedures are adapted to support the populations that you serve (e.g. linguistically appropriate materials).

● Proposer demonstrates an ability to develop feasible plans to provide culturally specific or responsive services based on the individual’s diverse needs.

● Proposer demonstrates knowledge of key social service, civic and/or faith-based organizations who work within the community and how the applicant will work within this context to achieve goals.

2.1.8 PERFORMANCE MEASURES (5% of overall score)

Describe how your organization collects and uses data to support the effectiveness of your services. Provide examples of how you define success in your programming. Describe how you gather and integrate feedback from participants about your organization’s delivery of services.

How do you incorporate/use that feedback? Please give an example of how specific data or feedback has informed how you do your work more effectively (e.g. changes in decision making, planning, and evaluation).

Evaluation Criteria:

● Proposer describes systems for data collection (quantitative and qualitative), evaluation, lessons learned, and continuous quality improvement.

● Proposer provides examples of how they define and track success in their programming.

● Proposer describes ways in which the organization gathers feedback from program participants. If organization does not currently do this, outlines a process to do so in the future.

● Proposer provides specific example/s of program development decisions that are informed by participant voice.

2.1.9 QUALITY ASSURANCE (QA) EVALUATING EFFECTIVENESS (5% of overall score) Describe the quality assurance activities you would undertake. Include in your response the strategies that will be utilized to assure fidelity to the treatment practices and service models you are proposing. Please describe your model for clinical supervision.

Evaluation Criteria:

● Proposed QA strategies are comprehensive and will adequately address requirements.

Quality assurance will ensure the provision of safe and clinically appropriate services to individuals, and evolving needs of those individuals.

● QA strategies exist calling for evaluation of clinical practice and service delivery as a fundamental part of staff supervision, or there exists a reasonable plan for implementing such strategies. Strategies include a process for implementing change.

2.1.10 ENVIRONMENTAL CONSIDERATIONS (5% of overall score)

What conservation measures are you taking to minimize impacts to the environment in the delivery of services?

Evaluation Criteria:

● Proposer explains how they measure impacts to resources such as water, energy and others.

● Demonstrates how measures conserve resources, minimize waste, and provide toxic reductions.