Building Maintenance Support PWS Re-Compete.pdf

PERFORMANCE WORK STATEMENT (PWS)

Building Maintenance Support Contract Military Sealift Command (MSC)

PART 1

GENERAL INFORMATION

1. Introduction: This is a non-personal services contract to provide in house utility and maintenance services. The Government shall not exercise any supervision or control over the Contractor performing the services herein.

1.1 Description of Services: The Contractor shall provide qualified personnel, equipment, supplies, and services necessary to provide basic, general, emergency, preventative, predictive, and other facilities maintenance related functions in support of MSC’s various locations (Paragraph 1.6.4) and all related functions as defined in this PWS except for those items specified as Government Furnished Services, Property, Equipment and Materials (GFE) in Part 3 of this PWS. The Contractor shall perform to the standards in this PWS and the resulting contract. The Contractor shall perform all related services necessary to carry out the provisions of this contract, including quality control and maintenance of accurate and complete records.

1.2 Background: MSC is the owner and operator of more than one hundred and ten (110) Government Owned Government Operated (GOGO) ships and Government Owned Contractor Operated (GOCO) ships manned by Civilian Mariners (CIVMARs) and other Merchant Mariners/ Contracted Mariners (CONMARs) and is responsible for ensuring the operational readiness of those ships throughout their active service period. Each shipboard supply department plays an important role in the overall MSC ship operations and provides key services to fully execute a supply department onboard. MSC currently occupies many buildings (see Paragraph 1.6.4 through 1.6.4.5) throughout the Hampton Roads metro area, San Diego, California (CA), and Pensacola, Florida (FL).

The MSC headquarters employees that work out of facilities on the Naval Station Norfolk installation will be making an expected move in 2024/2025 to a primary headquarters building (X132), which is detailed in Paragraph 1.6.4 below.

1.3 Objectives: The resultant contract will provide for the above described requirements and as specified in Specific Tasks (Part 5) of this PWS.

1.4 Scope: The Contractor shall provide an effective, accessible, responsive, and high-quality facilities utility and maintenance team to support MSC facilities in multiple locations. The Contractor shall perform all related services necessary to carry out the provisions of this contract, including quality control and maintenance of accurate and complete records.

1.4.1 Staffing Plan: The Contractor shall provide a staffing plan at time of proposal submission, for Government approval, addressing the Contractor’s integrated staffing, training, and action plan that clearly demonstrates its ability to perform all elements of this PWS, associated referenced publications, and the resulting contract. The plan shall identify any unusual impacts to MSC (delays, reduction in service, etc.). Contract Data Requirements List (CDRL) A001 applies. Staffing plan will address, at a minimum, the following:

1.4.1.1 The Contractor shall propose a staffing plan that describes its processes and procedures for hiring and maintaining a competent workforce.

1.4.1.2 The Contractor shall describe the processes and procedures used to backfill positions with qualified personnel in a timely manner to prevent interruption in task execution or the late submission of deliverables.

1.4.1.3 The Contractor shall describe the processes and procedures for cross-training personnel to support and conduct multiple events, some simultaneously in different locations.

1.4.1.4 The Contractor shall describe the processes and procedures for how the Contractor personnel will be trained and certified/licensed on a continuous basis to meet industry standards.

1.5 Period of Performance (PoP):

PoP Dates Period Length 01 April 2024 – 31 March 2025 Base Period (12 Months) 01 April 2025 – 31 March 2026 Option Period One 01 April 2026 – 31 March 2027 Option Period Two 01 April 2027 – 31 March 2028 Option Period Three 01 April 2028 – 31 March 2029 Option Period Four

01 April 2029 – 30 September 2029 Six (6) Month Option Period (52.212- 8)

1.6 General Information:

1.6.1 Quality Assurance (QA): The Government shall monitor and evaluate the Contractor’s performance under this contract in accordance with (IAW) the Performance Requirements Summary (PRS) plan developed by the Government, Technical Exhibit (TE) 3. The PRS plan is primarily focused on what the Government must do to ensure that the Contractor has performed IAW the performance standards. The PRS defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.1.1 The contract is performance based IAW Federal Acquisition Regulation (FAR) 37.6, and requires submission of deliverables. TE 4 applies. The deliverables will be reviewed by the Contracting Officer Representative (COR) for adherence to the PWS. The Contractor will be responsible for correcting any performance deficiencies and any errors or omissions will be corrected without a contractual change in price.

1.6.1.2 Upon completion of each option period the COR will complete a Contractor evaluation in the Contractor Performance Assessment Reports System (CPARS). The results of this evaluation will be kept on file at MSC and may be used as a performance metric for future, related MSC requirements.

1.6.2 Recognized Holidays: The Contractor is generally not required to perform services on federally recognized holidays, as defined on the Office of Personnel Management (OPM) website, except in extenuating circumstances. Extenuating circumstances will be at the operational direction of DoD/DoN/MSC and will be coordinated by the COR.

1.6.3 Hours of Operation: The Federal Government operates on a Monday through Friday schedule with designated hours of work between 0730-1600 Eastern Time. The Federal Government is closed on Federal holidays (as indicated on OPM website) or for local or national emergencies, administrative closings, or similar OPM directed or locally directed facility closings.

1.6.3.1 Norfolk, VA: Notwithstanding 1.6.3, the Contractor shall provide manning to support continuous coverage 0530-1700 to allow for the uninterrupted performance of all tasks defined within this PWS.

1.6.3.2 MSC-San Diego and MNOC (Pensacola, FL): The Contractor shall provide manning to support continuous coverage 0730-1600 pacific time for MSCPAC San Diego, CA. The contractor shall provide manning to support continuous coverage 0730-1600 eastern time for MNOC Pensacola, FL. A supervisor and/or assistant shall be on station daily to cover the working hour periods.

1.6.4 Places of Performance: The work performed under this contract will be primarily in theNorfolk, VA, (approximately 30 miles apart) with some requirements in/around San Diego, CA (approximately 15 miles apart) and Pensacola, FL. Work will be required simultaneously at multiple locations. Locations may be added or deleted in the future by fixed price bilateral modification.

1.6.4.1 MSC locations on Naval Station Norfolk, VA (seventeen (17) buildings):

a. Current:

KBB LP-26 N-19 R-48

R-52 S-29 SP-15 SP-30

SP-47 SP-48 SP-61 SP-64

SP-257 SP-312 SP-382 T-26

W-143

1.6.4.2 MSC locations on Joint Expeditionary Base Little Creek (JEBLC) (six (6) buildings)

1519 1540 1558 1560a 1562 3525

1.6.4.3 San Diego area:

a. MSC Point Loma location (three (3) buildings)

570 215 122

b. MSC locations on Balboa Avenue Training Site (BATS) location two (2) buildings

871 871A

c. MSC locations on Naval Base San Diego, CA one (1) building

1.6.4.4 M-Network Operation Center (M-NOC), Pensacola, FL – Building 616

1.6.5 Travel: Travel in/around places of performance will be required.

1.6.6 Type of Contract: The Government will award a Firm-Fixed Price (FFP) single-award contract.

1.6.7 Security Requirements:

1.6.7.1 Facility Security Clearance (FCL): This contract requires access to classified information;

therefore, the Contractor shall have a FCL at the SECRET level. The Contractor shall handle and maintain classified material or information and shall comply with the requirements set forth in DD 254, Attachment 6 applies.

1.6.7.2 Personnel Security Requirements: All Contractor personnel accessing MSC buildings must have, at a minimum, SECRET security clearances. Each individual must possess and maintain the clearance throughout the duration of contract performance.

1.6.7.2.1 The Contractor shall inform the COR and Contracting Officer (KO) if at any time one of employees’ security clearance has been revoked.

1.6.7.2.2 Removing Employees for Misconduct or Security Reasons: The Government may, at its sole discretion, direct the contractor to remove any contractor employee from U.S. Navy facilities for misconduct or security reasons. Removal does not relieve the contractor of the responsibility to continue providing the services required under any task order awarded under this task order. The COR will investigate and provide data to the Contracting Officer who will provide the contractor with a written explanation to support any request to remove an employee.

1.6.7.3 Base Access: Contractor personnel may require access to bases, and are responsible for correctly submitting forms/applications. Contractor is encouraged to monitor email using “Request a Read Receipt” function and to confirm receipt of facsimile transmissions. MSC GPOC for assistance with visit notification requirements and procedures is the MSC_NRFK_N0211@navy.mil (N021).

Due to enhanced security measures, the following permissions are required:

a. Secretary of Navy (SECNAV) 5512/1 form

b. Base/Repair Facility Access Request

c. Vehicle Access Request

d. Ship Access List (vendor-provided) mailto:MSC_NRFK_N0211@navy.mil

e. Commander, Navy Region Mid-Atlantic (CNRMA) Base Access/Pass & ID

All forms are available for download on the MSC contracts webpage at:

https://www.msc.usff.navy.mil/Business-Opportunities/Contracts/ Go to the bottom to “Online Library of Common Documents” for all forms.

Base/Ship/Repair Facility Access: Many DoD/DON/MSC bases and or repair facilities require permits or other Government permissions to access and most require advance planning to receive such permissions. The Contractor shall acquire and obtain any necessary access/permissions in accordance with base/ship/facility instructions well in advance.

Defense Biometric Identification System (DBIDS) is being implemented for access to DoD facilities in CONUS, Guam, and Puerto Rico (replaces Rapid Gate). Contractor is responsible to acquire DBIDS credentials prior to performance start date. Delays that may result from inadequate planning is the Contractor’s responsibility. Contractor instructions and program information are available at:

https://www.cnic.navy.mil/om/dbids.html. DBIDS credentials require (in succession):

1. Present a letter or official document from the Government sponsoring organization that provides the purpose for your access.

2. Present valid identification, such as a passport or Real ID Act-compliant state driver's license.

3. Present a completed copy of the SECNAV 5512/1 form to obtain your background check.

4. Upon completion of the background check, the Visitor Control Center representative will complete the DBIDS enrollment process, which includes your photo, finger prints, base restrictions, and several other assessments.

5. After all of this is done, the Contractor will be provided with the DBIDS credential. For Contractors with existing Navy Commercial Access Control System (NCACS) cards, see https://www.cnic.navy.mil/om/dbids.html for instructions to obtain DBIDS credentials.

Contractor is responsible for confirming that each employee holds active DBIDS credentials for the specific facility and performance period IAW DBIDS.

Additional access permissions may be required in the future.

Vehicle Access: Required for vehicle access to Navy installations. Follow supplemental instructions on Base Access forms or base-specific vehicle access forms.

CNRMA Base Access/Pass & ID: Go to the following website:

https://www.cnic.navy.mil/regions/cnrma/om/Contractor_verification_system.html. See list of various items needed for base access.

1.6.7.4 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for the Contractor’s use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.5 Key/Access Control: The Contractor shall establish and implement processes and procedures to ensure all access codes issued by the Government are not written down, misplaced, duplicated or https://www.msc.usff.navy.mil/Business-Opportunities/Contracts/ https://www.cnic.navy.mil/om/dbids.html https://www.cnic.navy.mil/regions/cnrma/om/contractor_verification_system.html used by unauthorized persons. Contractor shall develop a method to ensure procedures for access code control shall include notifying the COR of employees who no longer require access to locked areas. The Contractor shall immediately report any occurrences of comprised access codes to the COR. Additionally, the Contractor shall ensure no “piggybacking” for entry occurs.

1.6.7.5.1 In the event access codes are lost or duplicated, the Contractor shall, upon direction of the KO, request re-keying of the affected access codes. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

1.6.7.5.2 Contractor shall prohibit the use of Government issued access codes by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas or personnel authorized entrance by the COR.

1.6.8 Key Personnel and Qualifications: The Contractor shall provide key personnel for categories listed below. Minimum personnel qualifications for key personnel, along with desired Specific Areas of Expertise (SAEs), are specified below for the respective labor category.

1.6.8.1 Lead Maintenance Technician: The Contractor shall provide a minimum of one (1) Lead Maintenance Technician in each location (Norfolk, VA, San Diego, CA, Pensacola, FL) who will provide supervision and overall quality assurance over all completed work. The Lead Maintenance Technician shall be responsible for managing maintenance service and repairs in the areas of plumbing, carpentry, painting, plastering, heating, ventilation and air conditioning, minor landscaping and machinery and electrical services for MSC facilities, as well as maintaining accurate electronic records of daily work activities. This person must provide a list of needed materiel/parts required to complete tasking to the government credit card holder when required and in a timely manner. The Lead Maintenance Technician shall leverage his/her expertise and bring to the attention of the GPOC or COR any practice or procedure executed by other Contractors, which in his/her professional opinion, is deemed not in accordance with industry’s best practices.

1.6.8.1.1 This person must have knowledge of a variety of maintenance and mechanical tasks, including supervisory principles and practices, equipment and building maintenance practices, standard safety practices, and construction trade work: carpentry, plumbing, mechanical, electrical, heating, ventilation and air conditioning, minor landscaping. painting, plastering.

1.6.8.1.2 This person must have demonstrated excellent verbal and written communications skills, and must be capable of interacting effectively with MSC, Naval Facilities Engineering Command (NAVFAC), and other industry personnel.

1.6.8.1.3 Associates degree or

1.6.8.1.4 Eight (8) years of general building maintenance experience.

1.6.8.2 Assistant Lead Maintenance Technician: The Assistant Lead Maintenance Technician’s responsibilities shall be the same as the Lead Maintenance Technician. One or the other or both will be required to be on station during normal working hours for each location.

1.6.8.3 The Contractor shall assign to this Contract those persons whose qualificationse are submitted with its proposal and who have been identified in the Contractor's proposal as key personnel. No substitutions shall be made except in accordance with this clause. The following positions/individuals are considered as “Key Personnel” and are required on site:

Office Position MSC-Norfolk Lead Maintenance Technician (Key) MSC-San Diego MSC-Pensacola

Lead Maintenance Technician (Key) Lead Maintenance Technician (Key)

1.6.8.3.1 Guidance on Substitutions: The Contractor agrees that during the first ninety (90) days of the contract performance period, no key personnel substitutions will be permitted unless such substitutions are necessitated by an individual’s illness, death, or termination of employment. In any of these events, the Contractor shall promptly notify the Contracting Officer, and provide the information required below. After the initial ninety (90) day period, all substitution proposals must be submitted, in writing, at least ten (10) days in advance of the proposed substitution to the Contracting Officer, and the information below must be provided. The Contractor shall not leave vacant a key position for more than 30 days.

1.6.8.3.2 Requests for Substitutions: All requests for substitutions must provide detailed explanations of the circumstances necessitating the proposed substitutions, a qualifications for the proposed substitute, and any other information requested by the Contracting Officer needed by him/her to approve or disapprove the proposed substitution. All proposed substitutes must have qualifications that are at least the equivalent of the qualifications of the person to be replaced. The Contracting Officer, or his/her authorized representative, will evaluate such requests and promptly notify the Contractor of his/her approval or disapproval thereof.

1.6.9 Designation of Government Point of Contact (GPOC): The GPOC is responsible for ensuring the maintenance technicians complete the duties listed above throughout the PWS. The GPOC shall provide general guidance and assistance to the maintenance technicians as necessary. The GPOC will not perform COR duties and like the COR, does not have the authority to make changes to the contract or make any commitments on behalf of the Contracting Officer.

NAME: Director, Facilities Management Division

CODE: N42

ADDRESS: 471 C Street, Building SP-64 Norfolk, VA 23511

PHONE: (757) 443-5800

1.6.9.1 Maintenance Technicians:

1.6.9.1.1 Maintenance Technicians shall be responsible for performing repair and maintenance activities and using hand and power tools in a safe and effective manner and using the safety equipment/materiel provided. This person shall be able to understand and follow oral and written directions, work independently or in a team situation, communicate and effectively interact with MSC personnel and the general public sufficiently, to exchange or convey information and to give and receive work direction.

1.6.9.1.2 High school diploma or General Equivalency Diploma (GED) and three (3) years of assignment related maintenance experience.

1.6.9.1.3 Maintenance Technician shall be able to use various hand and power tools, lift and move materials and equipment weighing up to 50 pounds and heavier weights with the use of proper equipment; vision and ability to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone and/or radio.

1.6.9.1.4 Maintenance Technicians shall possess a minimum technical competency level sufficient to perform diagnostic measures and provide repair recommendations on systems associated with their expertise.

1.6.10 Post Award and Periodic Meetings. The KO, COR, and/or other Government personnel, as appropriate, shall attend meetings, as necessary, to include at least a Post Award, Kickoff, and Periodic Progress Meetings.

1.6.10.1 Post Award Conference. The Contractor shall attend the post award conference convened by the KO, COR, and/or other Government personnel, as appropriate.

1.6.10.2 Kickoff Meeting. After award, the KO, COR, and/or other Government personnel, as appropriate, will meet with the Contractor to review expectations for the Contractor's performance and Government interaction. These meetings shall be at no additional cost to the Government.

1.6.10.3 Periodic Progress Meetings: The Contractor shall attend periodic progress meetings, at a periodicity to be determined, convened by the KO or COR. The KO, COR, or other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Government will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.11 Contracting Officer Representative (COR): The COR will be identified by a separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government Furnished Property (GFP); and provide site entry for Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations, where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by the Contractor are suitably marked as Contractor products or that Contractor participation was involved and are appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this contract.

1.6.12.1 Contractor will be required to work with business-sensitive information in the performance of this contract. No sensitive or proprietary information, of or in the possession of MSC or any of its operating units, will be disclosed without the written consent of the KO. A Non-Disclosure Agreement (NDA), Attachment -1 concerning information gained or used during performance under this contract must be signed prior to the start of the contract. The NDA must be signed by any employer and any personnel who will have access to sensitive business information.

1.6.12.2 Contractor shall comply with all applicable public laws, Government regulations, and MSC procedures regarding privacy.

1.6.13 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

All material purchased with Government funds, but in the custody of the Contractor, is the property of the Government and will be shipped to a required location upon the end of the contract or as requested by the Government.

1.6.14 Government Responsibilities:

1. Host post award meeting with Awardee/Incoming Contractor.

2. Provide Government authorizations (e.g., access, forms, etc.), where necessary.

3. Permit access for Awardee/Incoming Contractor to facilities to support turnover.

4. Conduct joint inventory during the transfer of equipment.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

Note: The only individual who can legally bind the Government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed b y the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE (QA). The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10 QUALITY CONTROL (QC). All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 MAINTENANCE LEVELS

Provide basic, general, emergency, preventative, predictive, and other facilities maintenance related functions.

2.1.11.1 BASIC- Not require the dismantling or opening of the equipment and can be carried out by the technician himself or by a non-specialized operator. Spare parts or consumables are used for these operations.

2.1.11.2 GENERAL- Maintenance and repair tasks that are not complex enough to need the specialized training of a licensed tradesperson.

2.1.11.3 EMERGENCY- Emergency Maintenance is maintenance required when an asset or piece of equipment fails an unexpected breakdown or change in condition that results in an immediate threat to health and safety.

2.1.11.4 PREVENTATIVE/PREDICTIVE- Maintenance carried out at predetermined intervals or according to prescribed criteria, aimed at reducing the failure risk or performance degradation of the equipment.

2.1.11 SERVICE LEVELS

2.1.11.1 MINOR. Replace or repair minor electrical devices to include, but not limited to: electrical cords, fuses, plugs and various types of illumination bulbs, exit and emergency light fixtures, ballasts, broken diffusers, electrical receptacles, and other items for the maintenance, operation and upkeep of facilities as required.

2.1.11.2 GENERAL. General repair or replacement services to include, but not limited to, window coverings, chains, door hardware, wall repair, loading dock and smoke deck wood planks, exterior stairs, interior/exterior paint (up to 500 sq ft space) and finishes, tile and carpet tile, minor cleaning, and other items for the maintenance, operation and upkeep of facilities as required.

2.1.12 SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the Subcontractor.

2.1.13 TRUSTED AGENT (TA). A TA is a Government sponsor to Trusted Associate Sponsor System (TASS) applicants who establishes the service or agency affiliation for registration of a Government credential.

2.1.14 WORK DAY. The number of hours per day the Contractor provides services IAW the contract.

2.1.15 WORK WEEK. Monday through Friday, unless specified otherwise.

2.1.16 WORK REQUESTS. The MSC work ticket submission program was established in March 2017. Contractor will input work requests via MSC’s Facility Reporting System:

https://navy.deps.mil/sites/msc/Intranet/_layouts/15/ESPS_DoDBanner/DoDTOU.html.

2.1.16.1 High Priority Work Requests: Any facility deficiency that immediately compromises the mission or life, health and safety of MSC personnel. Always includes, but not limited to: failure of any utility, fire protection, environmental control, or security alarm system(s). The expected response time for High Priority work requests is no longer than two (2) hours from time of notification.

Resolution of the issue means arrest/mitigate of the deficiency to a level when the work request can be classified as “low” priority.

2.1.16.2 Normal Priority Work Requests: Any facility deficiency that does not immediately endanger personnel or property, but extended delays or repairs could result in damage to government property, or soon affect the security, health, or well-being of MSC personnel or the continued operation of a service or system. The expected response time for Normal Priority requests is no longer than two (2) working days. Resolution of the issue means arrest/mitigate of the deficiency to a level when the work request can be classified as “low” priority.

2.1.16.3 Low Priority Work Requests: Any facility deficiency that is needed to maintain the intended purpose and normal working condition of the facility. The expected response time for low work requests will not exceed one work week (5 working days). Resolution of low priority work requests means repairing the deficiency, assessing the deficiency to order parts for future repair, or assessing the deficiency and discussing with the GPOC before reporting it to NAVFAC for their action.

https://navy.deps.mil/sites/msc/Intranet/_layouts/15/ESPS_DoDBanner/DoDTOU.html

2.2 ACRONYMS:

AO Approving Official AOR Area of Responsibility BATS Balboa Avenue Training Site, San Diego, CA CAC Common Access Cards CBT Computer-Based Training CDRL Contract Data Requirement List CLIN Contract Line Item Number CNIC Command, Naval Installation Command CNRMA Commander, Navy Region Mid-Atlantic COMPACFLT Commander, Pacific Fleet COMSC Commander, Military Sealift Command CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COVID Corona Virus Disease CPARS Contractor Performance Assessment Reports System CVS Contractor Verification System DBIDS Defense Biometric Identification System DD 254 Department of Defense Contract Security Requirement List DOD Department of Defense DON Department of Navy FAR Federal Acquisition Regulation FCL Facility Security Clearance FCTs Final Contract Trials FFP Firm-Fixed Price FSO Facility Security Officer FY Fiscal Year GED General Equivalency Diploma GFP Government Furnished Property GPOC Government Point of Contact HAZMAT Hazardous Material HS High School HSPD-12 Homeland Security Presidential Directive-12 HVAC Heating, Ventilation, and Air Conditioning IAW In Accordance With IGE Independent Government Estimate ISO In support of KO Contracting Officer KTR Contractor MSC Military Sealift Command NACI National Agency Check with Written Inquiries NACLC National Agency Check with Law and Credit NAVFAC Naval Facilities Engineering Systems Command NCACS Navy Commercial Access Control System NDA Non-Disclosure Agreement NTE Not To Exceed

OCI Organizational Conflict of Interest ODC Other Direct Cost OPM Office of Personnel Management PIEE WAWF Procurement Integrated Enterprise Environment Wide Area Workflow POA&M Plan of Action & Milestones POC Point of Contact PoP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QMS/SMS Quality/Safety Management System QOL Quality of Life SECNAV Secretary of the Navy SFOEDL Summary Filled Order/Expenditure Difference Listing SMEs Subject Matter Experts SOP Standard Operating Procedures TA Trusted Agent TASS Trusted Associate Sponsorship System TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED SERVICES, PROPERTY, EQUIPMENT AND MATERIALS

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide services associated with:

3.1.1 Common Access Cards (CACs) Processing: To support access to the Government computers and systems, authorized personnel shall obtain a CAC. CACs are to be issued only through the auspices of the Trusted Agent (TA) to U.S. Citizens, U.S. Permanent Resident Aliens or such other individuals as may be authorized by Commander, Military Sealift Command (COMSC). To be eligible for a CAC, Contractor personnel shall comply with Homeland Security Presidential Directive 12 (HSPD-12) requiring the completion of an FBI fingerprint check with favorable results and the initiation of a National Agency Check with Written Inquiries (NACI). An individual who maintains a current equivalent or higher investigation shall not require an additional NACI. As required for access to the Government computers and systems, the National Agency Check with Law and Credit (NACLC) suffices. The Contractor shall ensure all personnel needing access to world-wide Naval bases, ships, and buildings to perform the tasks in this contract shall obtain a CAC. The CAC shall not be used for any unauthorized entrance access or purpose. All CAC requests and CACs returned will go to the TA when personnel are no longer performing on this contract will be accomplished using a DD form 1172 or current version and CDRL A002 apply.

3.2 Facilities:

3.2.1 The Government shall provide the Contractor Supervisor and Assistant Supervisor work stations, including a desk telephone, as required, in the performance of their duties at MSC locations: In Norfolk, VA, San Diego, CA, Pensacola, FL

3.3 Utilities: Government will provide utilities within Government facilities. All utilities in the facility will be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning equipment.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.1.1 The Contractor shall provide its personnel all necessary transportation to and from any/all MSC buildings. Government transportation will not be provided.

4.1.2 The Contractor shall provide all tools, equipment, mobile communications devices, and training in support of this contract unless otherwise specified.

4.2Tracking and Disposition: Contractor shall immediately inform the COR and KO in writing, if a Contractor employee is given an adjudication of "Access Suspended," "Interim Declination," "Loss of Jurisdiction," "No Determination Made," or has their clearance eligibility otherwise withdrawn, denied, or revoked. The Contractor shall be responsible for the control of CACs issued to its personnel under MSC contract. In order to ensure positive control of CACs, the Contractor shall surrender to the TA all CACs issued in the performance of this contract upon: 1) Termination of the contract or employment or 2) As directed by the issuing authority, the TA, or the KO.

4.3 Lost CAC Reporting: Contractor shall provide a report by e-mail to the COR, KO and TA within twenty-four (24) hours of discovering any CAC is lost, stolen, or destroyed. The Contractor will then report to:

1. The TA for cancellation of the card

2. The local U.S. Military Security Office

3. The appropriate MSC Office if required. See CDRL A003.

4.4 Materials: The Contractor shall submit a list of requested expendable materials to the GPOC as required. The GPOC will arrange purchase of the materials and issue them to the Contractor.

4.5 Equipment: Contractor will be responsible for all other equipment necessary for performance of this contract, other than specifically outlined in Part 3.2.1.

PART 5

SPECIFIC TASKS

5.1 Day to Day Tasks:

5.1.1 The Contractor shall perform weekly walk-throughs and assessments of each building to determine equipment, facility, or service deficiencies and appropriate resolutions; analyze facility and equipment requirements against customer needs; prepare estimates based on plans for maintenance, repair work, and alterations; and replacement of existing equipment. The Contractor shall also make note of observations, ad-hoc work performed/corrective actions taken, and interactions with or comments from building occupants. The Contractor shall provide a weekly Assessment Report to the GPOC and Contractor’s scheduler for each building. This work includes accessing secret and limited access spaces. See CDRL A004.

5.2 The Contractor shall replace or repair minor electrical devices to include, but not limited to:

electrical cords, fuses, plugs and various types of illumination bulbs, exit and emergency light fixtures, ballasts, broken diffusers, electrical receptacles, and other items for the maintenance, operation and upkeep of facilities as required.

5.3 The Contractor shall provide general repair or replacement services to include, but not limited to, window coverings, chains, door hardware, wall repair, loading dock and smoke deck wood planks, exterior stairs, interior/exterior paint (up to 500 sq. ft. space) and finishes, tile and carpet tile, minor cleaning, and other items for the maintenance, operation and upkeep of facilities as required.

5.4 The Contractor shall provide mechanical and plumbing repair (when not under warranty) or replacement services to include, but not limited to: maintaining plumbing fixtures and hardware, cleaning clogged plumbing drain lines and pipes excluding sewer lines and incoming service. Limited preventive maintenance on Heating, Ventilation and Air Conditioning (HVAC) systems to include quarterly filter changes/cleaning. Optional in San Diego Area of Responsibility (AOR) when requested by government; air supply diffusers, air purifiers, dehumidifiers, air return and exhaust grilles, and maintain overall operation of mechanical systems. Filter changes shall be required on drinking fountains located within buildings under this contract. All filter changes shall be on a written quarterly schedule and submitted to the Government Point of Contact (GPOC) on the last month of the previous quarter., request to replace, install/remove all building appliances and furniture including but limited to (shredders, refrigerators, portable AC units, air purifiers, steam cleaners, dehumidifiers, and power washers).

5.4.1 In the event any of the specified tasks require the purchase of materials the Contractor shall develop a work package and provide three contractor facility project service quotes, as required. A work package requires:

5.4.1.1 Three quotes (Pending only if projects are require) example credit purchase for Contractor (KTR) labor/equipment services.

5.4.1.2 Purchase request for all require repair parts (GSA advantage online or local order authorized vendor Home Depot).

5.4.1.3 Submit to Government [N4 logistics credit card holder and approving official (AO)].

5.5 The Contractor shall perform light grounds keeping to maintain appearance of public/common areas, not to interfere with base services/contract. Tasks include, but are not limited to, minor branch removal, leaf blowing, debris removed around MSC buildings only.

MSCHQ specific tasks:

5.6 The Contractor shall relocate furniture, building appliances, and non-personal items to and from a government provided facility as directed. Consult with GPOC to discover if aforementioned furniture is under warranty or a separate contract. These items may require vendor approval to be moved.

5.7 The Contractor shall perform inclement weather preparation per the MSC Destructive Weather Plan in Applicable Publications (part 6) of this PWS.

5.8 The Contractor shall provide snow removal (Norfolk, VA) on all sidewalk and access points defined by MSC Facilities to each building in the area of responsibility covered under this contract.

All snow/debris/hazards must be clear of entrance ways prior to nonessential personnel reporting after MSC Heavy Weather Plan has been implemented. The contractor shall weatherize drains and ladder wells prior to weather event. Pre-preparation salt and snow clearing material and equipment shall be pre-staged, provided by the Government and maintained by Contractor.

5.8.1 The Contractor shall perform monthly operational checks and preventative maintenance on fire extinguishers, defibrillators, eyewash stations and other safety equipment required in coordination with base prevailing requirements. In accordance with OSHA Field Safety and Health Manual (ADM 04-00-003) Attachment 3. In accordance with Zone Inspection, Building Manager, and Building Monitor Programs as provided Attachment 4, the Contractor shall inform the GPOC in writing when safety equipment comes up on 60 days of replacement/expiration this includes the Automated External Defibrillator (AED) system.

5.8.2 The Contractor shall, upon the receipt/assignment of work orders (trouble calls) from the government, assess the requirements and discuss with the GPOC if the Contractor has any questions.

The daily work requests shall be compiled, with action taken i.e. assessed, completed, or open. The Contractor will determine and identify the materials needed to complete tasks via Federal Acquisition Service (GSA) submit purchase requests to GPOC and provide justification for parts. The Contractor shall submit work packages and pick up supplies in support of this contract in the following places:

5.8.2.1 San Diego buildings

5.8.2.1.1 Naval Base Point Loma Building 570

5.8.2.1.2 Balboa Avenue Transshipment Site (BATS) Building 871

5.8.2.2 Norfolk, VA

5.8.2.2.1 LP26, Norfolk Naval Base

5.8.3 The Contractor shall follow up on submitted work orders and provide QA to the GPOC of completed emergency and urgent service calls within 24 hours of completion.

5.8.4 The Contractor shall maintain an automated historical file for all equipment repairs made and compilation of all submitted work requests thru the MSC Facilities Reporting System (FRS) submission program.

5.8.5 The Contractor shall maintain an inventory of regularly used items (e.g. light bulbs, ceiling tiles, flushometers). When regularly used items are low, the Contractor shall submit a Work Request Package for items to be purchased. Work Package requirements are identified in Paragraphs 5.4.1 through 5.4.1.3.

5.8.6 The Contractor shall assist as required in setting up for special events, distinguished visitors, programs and activities to include cleaning, maintenance, and the orderly appearance of entrances, hallways, and event site.

5.8.7 The Contractor shall provide a daily work schedule, which will include a twenty-four (24) hour look ahead. Daily work schedule shall include title and description of work being done, location of work, and best estimate time to complete the work. The twenty-four (24) hour look ahead shall include a list of upcoming work intended to be complete within a twenty-four (24) hour period. These requirements will be at the discretion of the GPOC. See CDRL A005.

5.8.8 The Contractor shall provide a monthly status report to the COR and GPOC covering the full month or work, delivered by the close of business of the 3rd business day of the following month to include all work requests received and the status of request. See CDRL A006.

5.8.9 The Contractor shall ensure reports, records, checklists, operational logs and other administrative reporting tools are completely filled out. Observations/concerns should be brought to the attention of the GPOC for proper recourse and follow-up actions.

5.8.10 The Contractor shall be responsible for assessing the building systems annually. The assessments will contain data on each buildings system, mechanical, electrical, plumbing, and structural systems. In addition to the systems data, the contractor shall provide in the annual report a compiled list of all work requests organized per building and by system. Escorting work requests shall be omitted from annual report. The annual building report will be presented to the COR and GPOC no later than 30 June each year of the contract. See CDRL A007.

5.8.11 The Contractor shall provide pest control: deliver and install approved equipment provided by the government and dispose of mouse and ant traps when requested by customer via Facilities Reporting System (FRS).

5.8.12 The Lead Maintenance Techician and Assistant Lead Maintenance Techinician assigned to MSC San Diego, CA shall attend no-cost Fire Warden Training, provided by Naval Base Point Loma (NBPL) fire inspectors and to assist the GPOC during fire drills (hall monitoring egress); replace firefighting equipment provided by region.

5.8.13 The Contractor shall install building picture frames, signage and paint/stencil parking lot reserved spaces as required.

5.8.14 The Contractor shall transport hazardous material (HAZMAT) from storage unit to job sites, conduct monthly inventory, inspect storage unit for operational/safe condition, secure hazmat storage containers when not in use and dispose properly at the designated facility (government or public) and maintain/update safety data sheets binder as required.

5.8.15 The Contractor shall correct and provide updated reports to the GPOC after the completion of San Diego, CA, Norfolk, VA and Pensacola, FL annual safety inspections which will be conducted by in each location safety managers and will entailed an inspection of all buildings safety related items (trip hazards, electrical hazards, fire equipment). If a discrepancy is out of the contractor’s ability, inform the GPOC before submitting a NAVFAC Service request. See CDRL A008.

5.8.16 The Contractor shall collect and transfer ink cartridges and used batteries to the designated government disposal installation as required from all NBPL MSC buildings.

5.8.17 The The Lead Maintenance Techician and Assistant Lead Maintenance Techinician assigned to MSC San Diego, CA, Norfolk, VA and Pensacola, FL the contractor shall attend building monitoring training quarterly and provide minutes/handouts to GPOC when the GPOC cannot attend.

See CDRL A009.

6. ESCORT DUTIES

6.1 Specific Duties:

a. Contractor escort personnel duties are not supervisory in nature in that escorts shall not supervise or direct the work being performed by the escorted personnel in MSC buildings.

b. The personnel being escorted shall be limited to representatives of Naval Facilities Engineering Command (NAVFAC); Commander, Naval Installations Command (CNIC, aka Navy Region); and MSC Facilities hired, non-government contractors with a building maintenance and repair mission.

c. The escorting requirements shall be limited in scope to personnel performing janitorial tasks, building system maintenance, project construction, and the repair of equipment within the MSC Facilities Department area of responsibility.

d. Contractor escort personnel shall not be responsible for opening or securing any MSC buildings at the start/end of the day. At no time will the contractor escort personnel possess master keys or combinations to the X-10 (spin dial type) locks used by MSC Security to secure exterior doors/buildings of any MSC facility. Access to these buildings will be coordinated with the Government via MSC Facilities Department, MSC Security Department, Standing Duty Officer (SDO), or Command Duty Officer

(CDO).

e. Contractor escort personnel shall be authorized the possession of key codes for cypher-type locks to gain entry to any MSC building where badge-readers are not used for access control.

f. Contractor escort personnel shall escort non-MSC personnel into secure MSC spaces on both a scheduled and an ad-hoc basis.

i. Scheduled escorting tasks include:

(1) Daily: Escorting NAVFAC janitorial contractor personnel into

MSC Buildings in the Norfolk, VA, Pensacola, FL and San Diego Areas starting at approximately 0615 from the quarterdeck area. This will require two contractor escort personnel to escort NAVFAC contractor janitorial personnel.

(2) Annually: After hours escorting tasks are generally limited to escorting NAVFAC floor cleaning contractor personnel into MSC…