BloxCare_Premium_Maintenance_Programs.pdf

This is a product specification and maintenance program document for Blox Care Premium Maintenance services, supporting the Washington Suburban Sanitary Commission's (WSSC) procurement of Infoblox Appliance Subscriptions and Hardware Maintenance in Maryland. The document outlines WSSC's requirement to renew its Infoblox Appliance Subscription and Hardware Maintenance services, with sealed responses due via the WSSC eProcurement Portal by 2:00 pm on Tuesday, July 14, 2026. The BloxCare Premium Maintenance Programs document details the support tiers, service levels, and maintenance options available for Infoblox appliances, providing comprehensive information necessary for vendors to structure their subscription and maintenance proposals to meet WSSC's operational and technical requirements.

The BloxCare Premium Maintenance Programs specification establishes the technical framework and service parameters that vendors must address in their responses to the WSSC solicitation. The document defines maintenance coverage options, support response times, and included services under various premium tiers, enabling WSSC to evaluate proposals based on standardized service delivery expectations. This specification ensures that all responding vendors understand the required scope of hardware maintenance and subscription services, facilitating consistent evaluation of bids and enabling WSSC to make informed decisions regarding the renewal of critical network infrastructure support services essential to its water utility operations.