PERFORMANCE WORK STATEMENT (PWS)

WASHINGTON MONUMENT (WAMO)

SECURITY DOOR MAINTENANCE

SINGLE AWARD INDEFINITE DELIVERY/ INDEFINITE

QUANTITY (ID/IQ) CONTRACT

03 September 2025

PERFORMANCE WORK STATEMENT (PWS)

NATIONAL MALL AND MEMORIAL PARKS

WASHINGTON MONUMENT (WAMO)

SECURITY DOOR MAINTENANCE

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to provide services for preventative maintenance, and urgent and non-urgent repair services of security doors and their control system at the Washington Monument for the National Mall and Memorial Parks (NAMA).

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the preventative maintenance, and urgent and non-urgent repair services security doors and their control systems as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The National Mall and Memorial Parks where the nation comes to remember and where history is made. As “America’s Front Yard,” the National Mall and Memorial Parks is home to many of our country’s most iconic memorials telling the story of people and events that shaped us as a nation. Each year, millions of people come to recreate, commemorate presidential legacies, honor our veterans, and make their voices heard. For more than 200 years, the National Mall symbolized our nation and its democratic values, which have inspired the world. The National Mall - the great swath of green in the middle of our capital city and stretching from the foot of the United States Capitol to the Potomac River

- is the premiere civic and symbolic space in our nation.

1.3 Objectives: The National Park Service, National Capital Region, National Mall and Memorial Parks is seeking contract services for preventative maintenance, and urgent and non-urgent repair services for the security doors and their control system at the Washington Monument screening facility entrance.

1.4 Ordering Period: One-year base period from award date and four additional options for a year with a six-month extension option. With yearlong task orders are priced at time of award for the monthly maintenance.

1.5 Place of Performance: Washington Monument - 2 15th St NW, Washington, DC 20024

1.6 General Information:

1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how the contractor assures itself that their work complies with the requirement of the contract. This will be submitted to the COR within 15 days of award for approval.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Hours of Operation: All work is to be scheduled and coordinated through the Contracting Officers Representative. Work shall be scheduled in advance so that proper access to the area can be provided and shall be performed Monday through Friday, between the hours of 7:00 a.m. and 7:00 p.m. for preventative maintenance. Contractor shall be available to provide regular on-call repair service between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday and urgent repair service outside of the business hours and weekdays mentioned above.

1.6.4. Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

1.6.5. Security Requirements: All Contractor and subcontractor employees that perform work associated with this contract shall pass a USPP background check and receive a badge. There will also be vehicles, equipment, and person(s) checked by USPP before being allowed access to the site for work each time work is performed.

• USPP Background forms will be provided by the COR when the contract is awarded.

• A criminal history background check will be required for certain contractors prior to commencement of work. The investigation will check available law enforcement databases and records of other government and international agencies.

• Satisfactory completion of the check is required before a contractor will have unescorted access to non-public areas; access to sensitive systems or sensitive information; work as a security screener or guard; or at the discretion of the United States Park Police. No contractor will receive a United States Park Police Contractor Identification Badge without successful completion of a criminal history background check.

• Contractor employees may be escorted by USPP or NPS personnel and not require badging or background checks as determined by the COR and USPP.

1.6.6. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7. Personnel Qualifications: To successfully perform the contract, the Contractor must have the following competencies:

1.6.7.1. Personnel qualifications include, but are not limited to, being knowledgeable/capable of repairing and maintaining security doors, electrical systems, and command and control equipment for security doors.

1.6.7.2. Contractor shall, without expense to the Government, be responsible for obtaining any necessary training, licenses and permits, and complying with all applicable Federal, State and Municipal laws, codes, and regulations.

• The software that we use for the doors is (C-Cure 9000).

1.6.7.3. Contractor shall provide a minimum of 5 years of experience performing preventative maintenance and repairs to security doors, electrical systems, and command and control equipment for security doors through internal employee(s) work and/or subcontractor(s) work that they will use.

1.6.8. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9. Contracting Officer Representative (COR): The COR will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration.

The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Contractor products or that contractor participation is appropriately disclosed.

1.6.11. Contractor Representative: Upon contract award, the Contractor shall provide to the Contracting Officer and COR, the name, phone number and cellular phone number of the Contractor representative and an alternate contact who is responsible for overseeing the performance of this contract. This person must be able to make decisions for the company.

1.6.12. Contractor Travel: The contractor shall be responsible for all travel necessary to complete the work described in the PWS.

1.6.13. Loss or Damage: If due to fault, neglect, dishonesty of the Contractor, his agency or employees, loss or damage to Government property is incurred during the performance of this contract, the Contractor shall be responsible for the same. The Government, at its option, in lieu of repayment, may require the Contractor to replace at his own expense, all property as directed by the Contracting Officer.

1.6.14. Safety: The work area shall be always maintained in a clean and safe condition. All personnel providing service on-site shall have pictured identification and uniform displaying the name of the company. All on-site vehicles will also be marked with the company name. The contractor shall, with the use of barricades, ropes, signs, or audible signals, take all necessary precautions for the protection of the work and safety of the public. Any accident or incident, regarding the work under this contract, shall be reported immediately, in writing, to the Contracting Officer.

1.6.15 Invoice Requirements: Invoices shall be submitted in arrears, and no advance payments shall be authorized. The contractor shall submit invoices for payment as follows:

1.6.15.1.1 Invoices must be submitted to the Department of Treasury's Invoice Processing Platform (IPP). All invoices are to be submitted online through IPP. See:

https://www.ipp.gov/index.htm.

1.6.15.1.2 All vendors must register at: https://www.ipp.gov/vendors/enrollment-vendors to establish an account in order to submit an invoice on this project. The benefits of registering with IPP include the ability to create invoices directly from a contract award and submit them electronically, as well as email notifications when invoice(s) are paid, online payment history and email notification when you are awarded a new contract.

https://www.ipp.gov/index.htm https://www.ipp.gov/vendors/enrollment-vendors

1.6.15.1.3 The email notification of payment is sent when a payment is distributed to your bank account and will include all pertinent payment information. For all questions related to IPP registration and issues with submitting invoices, please contact IPP Customer Support at 1 (866) 973-3131.

1.6.15.1.4 The contractor shall submit a final invoice within thirty (30) calendar days after the end of the Performance Period. After the final invoice has been paid the contractor shall furnish a completed and signed Release of Claims to the CO/CS. This release of claims is due within fifteen (15) calendar days of final payment.

1.6.15.1.5 In accordance with the Prompt Payment Act (Public Law 97-177), contractors are to submit proper invoices for payment. A proper invoice includes:

• Name and address of the Contractor

• Invoice date and invoice number

• Contract/order number

• Taxpayer Identification Number (TIN)

• Description, quantity, unit of measure, unit price, and extended price

• Maintenance report: detailed description of what work was performed on what doors, dates and times.

• Shipping and payment terms (unless mutually agreed that this information is only required in the contract)

• Name (where practicable), title, phone number, and mailing address of person to notify in the event of a defective invoice

1.6.15.1.6 The invoice must contain specific information as listed above or the invoice shall be returned to the contractor within seven days after receipt, noting reasons why it is not a proper invoice. The agency payment office will no longer “hold” or “pen and ink” the invoice in an attempt to correct it. The contractor must correct and resubmit the invoice through the Invoice Processing Platform (IPP).

1.6.15.1.7 Invoices will be rejected if the invoice is missing, incorrect, and/or the maintenance reports are missing.

1.6.15.1.8 Labor rates will be established upon award. There may be instances where an unidentified labor category is required to perform work within the scope of this contract. If this is to occur the contractor will provide the labor category and rate with a quote for modification of the contract.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.7. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

CFR Code of Federal Regulations COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DOI Department of Interior FAR Federal Acquisition Regulation KO Contracting Officer NPS National Park Service OCI Organizational Conflict of Interest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program USPP United States Park Police

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED SERVICES AND MATERIALS:

3.1. Services: All work is to be scheduled and coordinated through the Contracting Officer’s Representative. Work shall be scheduled in advance so that proper access to the area can be provided.

3.2. Materials: Parking pass for work-related vehicles will be provided as needed.

3.3 Operations and Materials Manuals and Drawings: Will be provided upon contract award for security purposes as needed.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2. Materials: The Contractor shall furnish all supplies and materials required to perform work under this contract that are not listed under Part 3 of this PWS.

4.3 Equipment: The Contractor shall furnish all equipment required to perform work under this contract that are not listed under Part 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Maintenance and Repairs:

Independently, and not as an agent of the Government, the Contractor shall provide the National Park Service, with all labor, supplies, materials, equipment and travel, necessary to provide quarterly preventative maintenance, and urgent and non-urgent repair services to WAMO security doors and their control system as needed.

The work shall include but is not limited to the following:

5.1. Task 1: Monthly Preventative Maintenance:

Provide monthly preventative maintenance to the security doors, control system and related systems and features. Preventative maintenance services will be scheduled monthly with the COR and the USPP.

5.1.2. Preventative maintenance includes but is not limited to:

• Contractor shall provide contact information for the contract point of contact upon award with an alternate who can make decisions related to the contract.

• Create a schedule for monthly maintenance based upon the monthly shutdown of the Washington Monument for maintenance. Once a month the site is closed for maintenance and the COR will provide the dates of that upon award.

• Inspection of equipment and operations of the seven doors on site. Software is C- Cure 9000. The administrative computer where the controls are programmed is in the office at District 1 (US Park Police District One Substation 1200 Ohio Dr SW, Washington, DC 20024). Some work may be required at this site as well.

• Test control system, card readers, check connections, check for proper operation.

• Inspect physical doors, frames, wiring, and other components.

• Tighten all screws, bolts, connections as needed.

• Clean up doors, frames and associated hardware that are part of the operations of this system. (cleaning the mechanical components that operate the doors is essential in ensuring that they remain operational)

• Lubricate mechanical connections as needed and with approved lubricants. The Contractor will submit lubricant data sheets to COR by email for approval.

• Clean any other required items in accordance with the operation and maintenance manual(s) (O&M).

• Provide a report of all work performed and any issues/recommendations with each visit.

5.2 Task 2: Urgent Repair Services:

Provide on-call urgent repair services for the requirements in the scope. On-call urgent repair services and required materials will be issued as separate orders on an as needed basis. An RFP will be issued to the Contractor, and a Firm-Fixed-Price task order will be negotiated and awarded prior to the start of any urgent onsite repair services. The Contractor shall use the hourly labor rates on the Contractor’s approved Price Schedule in its response to the RFP unless a previously unknown labor type is required. Unknown labor types will be negotiated at fair market value with the CO.

When providing an estimate for repairs, the contractor shall estimate labor and hours for repair work based on rates provided at award. Unknown labor types will be negotiated at fair market value with the CO.

5.2.1 Urgent repair services include repairs to the system(s) to restore it to operation quickly and prevent prolonged closure to the Washington Monument; repairs to restore the physical security of the system; and/or work related to health, life, and safety issues.

Work can only be approved by the CO for anything over $2,500.00. No work is to be performed without written authorization from the CO on work over $2,500.00.

5.2.2 The Contractor shall respond to phone calls within 1 hour and able to be on site within 2 hours.

5.3 Task 3: Non-Urgent Repair Services:

Provide non-urgent repair services for the requirements in the scope. Non-urgent repair services and required materials will be issued as separate task orders on an as needed basis. An RFP will be issued to the Contractor, and a Firm-Fixed-Price task order will be negotiated and awarded prior to the start of any onsite non-urgent repair services. The Contractor shall use the hourly labor rates on the Contractor’s approved Price Schedule in its response to the RFP unless a previously unknow labor type is required. Unknown labor types will be negotiated at fair market value with the CO.

When providing an estimate for repairs, the contractor shall estimate labor and hours for repair work based on rates provided at award. Unknown labor types will be negotiated at fair market value with the CO.

5.3.1. Non-urgent repair services include repairs scheduled to the system(s) that do not fall within the urgent repairs. Work can only be approved by the CO for anything over $2,500.00. No work is to be performed without written authorization from the CO on work over $2,500.00.

5.3.2 The Contractor shall respond to phone calls or emails within 1 hour to schedule site visits within 3 days.

5.3.3 The COR and the Contractor will review any identified issues needing non-urgent repair and discuss repair/replacement options as well as other relevant information.

5.4 Deliverables:

5.4.1. The Contractor shall provide a technical description and schedule of maintenance services to be performed within 15 days of contract award. Schedule will be worked out with COR during the monthly shutdown day for the site. Schedule will be provided after award.

5.4.2. The Contractor shall provide a report on the monthly maintenance work performed with what was done, what issues were detected and recommendations on items that may be addressed to prevent failures or improve operations with the monthly invoice.

5.4.3. The Contractor shall provide a report for each repair order; either task order, or GPC purchase on work performed and results.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures, which include, but are not limited to, the following:

6.1.1 Not applicable.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1 – Quality Assurance Surveillance Plan