B08 - Attachment 1 - QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

U.S. ARMY REDSTONE TEST CENTER (RTC)

TEST and ENGINEERING SERVICES (RTES)

Issued 12 November, 2020 i

QUALITY ASSURANCE SURVEILLANCE PLAN

INTRODUCTION

Vision Department of Defense premier Test Center, providing safe, timely, and cost effective test services in support of the Warfighter.

Mission RTC is one of the DODs premier test facilities supporting both military and commercial materiel developers by testing a broad spectrum of equipment throughout the life cycle, from concept through deployment. RTC has a mission to plan, conduct, analyze, and report the results of aviation and missile systems, sensor, subsystem and component developmental tests and studies. Test items associated with these mission areas consist of aircraft; aviation systems, missiles, rockets, and explosives; instrumentation, computers, software, communications, and other electronics; small caliber to large caliber weapons; soldier and support equipment; and developmental technologies. RTC is an operational tenant on Redstone Arsenal (RSA) occupying approximately one-third of the land area, totaling over 13,500 acres, with an extensive inventory of specialized facilities. RTC is organized by Directorate competencies with over 1,300 personnel that consist of Government civilian, military, and Contractors.

Purpose The purpose of the Quality Assurance Surveillance Plan (QASP) is to describe the systematic methods the Government will use to evaluate Contractor actions while performing the requirements as laid out in the Performance Work Statement (PWS) for the Redstone Test and Engineering Services (RTES). The QASP provides a means for evaluating whether the Contractor is meeting the performance standards and acceptable quality levels identified in the PWS and identification of surveillance methods used to document the performance.

The QASP has been developed by Redstone Test Center (RTC) to provide direction to personnel performing contract surveillance activities. Personnel performing surveillance to the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides details for a continuous oversight process as follows:

· What will be monitored

· How monitoring will take place

· Who will be conduct the monitoring

· How monitoring efforts and results will be documented The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor. As a result, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

Performance Management Approach The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the Contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by RTC’s contracting officer’s representative (COR) to monitor and manage the Contractor’s performance to ensure the expected outcomes or performance objectives communicated in the PWS are achieved.

Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the Contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the Contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

Performance Management Strategy The Contractor is responsible for the quality of all work performed. The Contractor measures that quality through the Contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by Contractor employees or by subcontractors. The Contractor’s QC process will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The Contractor will develop and implement a performance management system with processes to assess and report its performance to the designated Government representative. The Contractor’s QC process will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. This QASP enables the Government to take advantage of the Contractor’s QC program. Contractor’s QC plan may be used as a guide for planning concurrent inspections, for reviewing the data gathered by the Contractor’s QC personnel, and other items as may be established by the Contractor’s QC program.

The Government representative(s) will monitor performance and review performance reports furnished by the Contractor to determine how the Contractor is performing against performance objectives communicated in the PWS. The Contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

ROLES AND RESPONSIBILITIES

The Contracting Officer The Contracting Officer (KO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Government and the Contractor. The KO will designate one full-time Contracting Officer’s Representative (COR) as the Government authority for performance management.

The Contracting Officer’s Representative The COR is appointed and designated in writing by the KO to act as his or her authorized representative to assist in administering a contract. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The COR may be held financially liable for unauthorized directions given to the Contractor. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the Contractor’s work performance.

The Technical Representative A representative from the requiring activity that provides detailed technical oversight of the Contractor’s performance and reports his or her findings to the COR in a timely, complete, and impartial fashion to support the COR’s administration activities. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

METHODOLOGIES TO MONITOR PERFORMANCE

Surveillance Techniques In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

· Random monitoring, which shall be performed by the COR.

· 100% Inspection as deemed necessary to support evaluation of performance on Technical Work Directives (TWDs), purchases to support performance, and deliverables.

· Periodic Inspection – COR typically performs the periodic inspection on a monthly basis.

Customer Feedback Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. All customer complaints will be investigated to determine complaint validity. Valid customer complaints must set forth in writing the detailed nature of the complaint and must be signed and must be forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file.

Acceptable Quality Levels The acceptable quality levels (AQLs) for Contractor performance are included in Appendix 1, Performance Requirements Summary Matrix. Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards.

QUALITY ASSURANCE DOCUMENTATION AND ASSESSMENT

Performance Assessment The Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met If the Contractor has not met the minimum requirements, it may be asked to identify the root cause and develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

Surveillance Forms The Government’s QA surveillance, accomplished by the COR, will be reported using the monitoring form in Attachments 2. The form, when completed, will document the Government’s assessment of the Contractor’s performance under the contract to ensure that the required services are being achieved. The COR will retain a copy of all completed QA surveillance forms.

Acceptance of Services When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment upon satisfactory completion of the work. This is done by approving the Contractors invoice in Wide Area Workflow https://wawf.eb.mil/.

Documentation The COR should maintain a personal log of visits made to the Contractor’s work location, when the visit occurred, who was in the area at the time of the visit, what was observed, and what the COR said to the Contractor. The COR must input and upload all inspection records into the VCE/COR tool.

Performance Issues The COR must coordinate and communicate with the Contractor to resolve issues and concerns regarding unsatisfactory performance.

Resolution The COR and Contractor should jointly formulate tactical courses of action for corrective actions.

Reporting At the end of each month, the COR will prepare a written report for the KO summarizing the overall results of the quality assurance surveillance of the Contractor’s performance. This written report, which includes the Contractor’s submitted monthly report and the completed quality assurance monitoring forms (Appendix 2), will become part of the COR documentation and must be uploaded into the VCE/COR tool. It will enable the Government to demonstrate whether the Contractor is meeting the stated objectives or performance standards, including cost, technical, and scheduling objectives.

Enterprise Contractor Manpower Reporting Application (ECMRA). A designated COR will be appointed by the requiring activity to verify annual manpower information entered into the ECMRA online application by the prime contractor. The Contractor is required to submit their manpower information by 31 Oct each fiscal year for the previous 12 months labor data. COR validation of contractor input is to be completed by 30 Nov each fiscal cycle.

Contractor Performance Assessment Reporting System (CPARS). At the completion of each annual performance period the COR will complete the CPARS report and submit via the online CPARS tool. The data will be input annually thereafter by the COR into the CPAR system prior to exercising the option for the next performance period. The COR will forward their CPAR assessment electronically to the KO who will review, add comments and forward to the contractor. The contractor has 30 days from receipt to concur, non-concur and/or make comments. The CPARS assessment will address, but is not limited to, the following elements:

· Quality of Service. Assess the contractors conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental or safety/health standards).

· Schedule. Assess the timeliness of the contractor against the completion of the contract milestones, delivery schedules, test schedules or administrative requirements (e.g., efforts that contribute to or effect the schedule variance).

· Cost Control. Assess the Contractor’s performance in helping the government save money by improving processes, submitting value engineering change proposals, implementation of technical infusion and sustainment projects and seeking the best value on cost reimbursement items. For example, the evaluator will (1) compare actual cost center labor rates to contractor proposed labor rates to ensure that the costs reported by cost center are consistent with labor amounts reported on invoices submitted to Defense Finance and Accounting Service (DFAS), (2) assess how well the contract management team manages overall execution of service provided to include the elimination of non-value added activities and their cost, (3) measure the indirect to direct ratio to track overhead (O/H) cost increases and productive hours vs. non-productive hours.

· Business Relations. Assess the integration and coordination of all activity necessary to effectively execute the contract specifically the timeliness, completeness and quality of problem identification, corrective actions plans, proposal submittals, the contractors history of reasonable and cooperative behavior, customer satisfaction, timely award and management of subcontracts and whether the contractor met small/disadvantaged and woman owned business participation goals.

· Safety. This is a critical area and any safety violations or poor safety performance may/will result in an unsatisfactory rating. The evaluator will assess performance based on results of work place safety evaluations, accidents, injuries, and SOP/policy violations. Inspection of this element will be performed through observation of daily operations and analysis of reports. Inspection factors will include the following:

1. No safety violations resulting in an incident, OSHA reportable or more severe or a major incident.

2. No at-fault safety violations resulting in damage to Government property.

3. Incidents are reported appropriately and timely.

4. No more than three instances of SOP/Policy violations per quarter.

· Security. This is a critical area and any security violations involving classified defense information may/will result in an unsatisfactory rating. This evaluation covers both Physical Security and COMSEC.

· Financial Liability for lost, damaged, stolen equipment - no at-fault violations resulting in damage/loss to Government property.

Other elements shall be assessed and entered in CPARS as required.

Levels of Performance Surveillance activities will monitor and measure contractor performance. The following levels of performance are defined below and will be used for this contract as follows:

1. Satisfactory Performance. When a contractors quality control program is effective, the resulting work performance can be expected to be satisfactory and within the specified AQL. If surveillance results show consistently good performance, the amount of surveillance can be decreased. If during a reduced inspection, a process is found to no longer be acceptable or the service becomes degraded, then the inspection frequency will increase.

2. Unsatisfactory Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause and document findings. Government caused complaints/defects shall not be counted against the contractor. The same applies to any other requirement of the contract when government caused deficiencies negatively impact Contractor’s performance. If the contractors performance is judged unsatisfactory for any requirement in the contract, the COR will inform the contractors on-site representative and request his/her signature and date of notification on the QA inspection sheet or CDR as appropriate. Any dispute(s) will be directed to the KO for resolution. The Contractor will be given a timeline after notification to correct the deficiency in accordance with the requirements of the contract. The KO will make the final determination of the consequences of uncorrected deficiencies.

Documentation of unsatisfactory performance or non-conformance supplies or services shall be classified as critical, major, or minor. Critical and major non-conformances will result in issuance of a CDR to the contractor. The degree of non-conformance supplies or services is stated below as follows:

1. Non-Conforming Performance. All government discovered non-conformance shall be documented along with the contractor focal point notified of the discrepancy. Documentation of non-conformance shall include the contract number, contract requirement and reference, the specific deficiency to the requirements, the date and time it was discovered and government inspector (COR/TM) documenting the discrepancy.

2. Critical non-conformance is defined as a non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; or is likely to prevent performance of a vital agency mission. Critical non-conformances require the issuance of a CDR to the contractor requiring the development of a corrective action plan by the contractor which identifies the root cause, corrective action for the root cause, corrective action for the specific nonconformance and the date the corrective action will be complete.

3. Major non-conformance is defined as a non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Deficiencies that are recurring can also be classified as major. Major non-conformances require the issuance of a CDR to the contractor requiring the development of a corrective action plan by the contractor which identifies the root cause, corrective action for the root cause, corrective action for the specific nonconformance and the date the corrective action will be complete.

4. Minor nonconformance is defined as a non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services which can be corrected on the spot. Minor non-conformances can be issued to the contractor verbally however they are still required to be documented by the government.

All non-conformances and corrective actions shall be tracked and followed by the COR to ensure that the contractor identifies the correct root cause and takes appropriate corrective action to include correction of the root cause. Contractors should not be penalized for self-identifying non-conformances but they will be held accountable for correcting the non-conformance. Government discovered non-conformance documentation must be maintained to support objective contractor performance ratings and used when analyzing data for performance trends.

Several forms or documentation methods shall be used to document contractor performance to include, but are not limited to, the following:

1. Contract Discrepancy Reports (CDR). The CDR will be used whenever necessary in the administration of the contract to formally document unacceptable performance. The COR will initiate a CDR (fill out blocks 1 thru 4 and attach any supporting documentation), forward it to the KO for signature (block 5). After KO review it will be forwarded to the Contractor for corrective action. The Contractor will submit corrective action, sign and return the CDR to the KO (blocks 6 thru 10). The KO will review the Contractor’s response and determine acceptance/rejection and finalize the CDR (blocks 11 and 12) and close out form. The COR will initiate a CDR, as a minimum, whenever unacceptable performance is determined critical in nature and requires immediate corrective action or trends develop in unacceptable performance (repetitive deficiencies) are recorded and require corrective action.

2. Customer Complaint Record (CCR). The CCR will be used in conjunction with the customer feedback database to document unsatisfactory performance. CORs will instruct TMs and customers on the proper completion of the CCR. The COR will validate each customer complaint before corrective action can be taken. The customer feedback database will also be used to document excellent performance and this database will be made available in a read only format to upper level contractor management team to monitor positive and negative performance feedback.

3. Customer Feedback. The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Customer feedback may also be obtained from the results of formal customer satisfaction surveys or from random customer complaints. Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR or TM, as opposed to the contractor. Customer complaints, to be considered valid, must clearly present in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COTR/COR. The COTR/COR will accept those customer complaints and investigate them.

List of Attachments

· Appendix 1, Performance Requirements Summary (Surveillance Matrix)

· Appendix 2, Contract Inspection Checklist

· Appendix 3, Corrective Action Report (CAR)

· Appendix 4, Customer Complaint Record (CCR)

· Appendix 5, Performance Assessment Report (PAR)

Statements

3. CONTRACT REPORTING REQUIREMENTS

3.1.1 Contractor Personnel Roster

STD: Accurate and timely test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR Incentive: Deficiencies shall be corrected within 48 hours at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

3.1.2 Contract Status Reports

STD: Accurate and timely support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

3.1.3 Contract Funds Status Report

STD: Accurate and timely support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4. MISSION SUPPORT REQURIEMENTS

4.1.1 Environmental and Component Test

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.1.B - Non Destructive Test (NDT)

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.1.C - Stockpile Reliability Program (SRP)/Surveillance

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.1.F - Electro Magnetic Environmental Effects (E3)

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.1.G - Dynamic Testing

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.1.H - Instrumentation support

a) STD: Accurate and timely instrumentation support within schedule and milestones as requested by the Government.

AQL: Acceptable performance of task requires the Contractor to meet 95% accuracy and completeness of instrumentation installations correctable to 100% within 24 hours of requested correction.

b) STD: Mission Capable

AQL: Acceptable performance of this task requires the Contractor to complete instrumentation hardware, installation and support functions to provide communication and real-time capture of data for at least 95% of designated tasks.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.2 Missiles and Sensor Test

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

AQL: Acceptable performance of task requires the Contractor to meet 95% accuracy and completeness of instrumentation installations correctable to 100% within 24 hours of requested correction.

b) STD: Mission Capable

AQL: Acceptable performance of this task requires the Contractor to complete instrumentation hardware, installation and support functions to provide communication and real-time capture of data for at least 95% of designated tasks.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3 Aviation Flight Test

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3.A.ii - Flight and Ground Operations Procedures Manual

STD: An approved Flight and Ground Procedures Manual in place before contract operations can begin.

AQL: 100% compliant with all regulations.

100% mission capable.

Acceptable performance of this task requires the Contractor to have an approved Flight and Ground Operations Procedures Manual in place before contract operations can begin.

What: Flight and Ground Procedures Manual How: Approved before contract operations can begin.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

4.1.3.A.iii - Aircrew Training Program (ATP) Support

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3.A.iv - Standardization Pilot

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR Incentive: Deficiencies shall be corrected within 24 hours at no additional cost to the Government.

4.1.3.A.v - UAS Standardization Instructor/Operator

STD: Accurate and timely direct test support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform direct test support functions and activities correctly and completely, with no more than 1 substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3.A.vi Flight Records Entry

STD: Accurate and timely support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform test support functions and activities correctly and completely, with no more than one (1) substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3.A.vii Flight Dispatch & Monitoring

STD: Accurate and timely support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform test support functions and activities correctly and completely, with no more than one (1) substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3.A.viii Aircraft Life Support Equipment (ALSE)

STD: Accurate and timely support within schedule and milestones as requested by the Government.

AQL: 100% compliant with all regulations.

95% mission capable.

Acceptable performance of this task requires the Contractor to perform test support functions and activities correctly and completely, with no more than one (1) substantiated incident every six months.

What: Records and documents.

How: Periodic review or random inspection.

Who: TM or COR Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.

Standard(s): Inspection applies to all standards.

What: Substantiated complaints.

How: Monthly review of feedback.

Who: TM or COR Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.

Standard(s): Inspection applies to all standards.

What: Visually observe operations.

How: Random intervals.

Who: TM or COR

4.1.3.B Flight Test

4.1.3.B.i - Human Factors Engineering (HFE) Support

STD: Accurate and timely engineering and analysis services…