B01_08__SSS_DRAFT_Performance_Work_Statement_1.pdf

Performance Work Statement Janitorial Services

Cleaning & Servicing of Waterborne Restrooms & Waterless Restrooms New Melones Lake

Updated: October 16, 2023

Part A – General Information:

1. Introduction: The purpose of this contract is to provide janitorial service to public restrooms, vault toilets, and fish cleaning facilities at New Melones Lake operated by the U.S. Bureau of Reclamation. The contractor shall provide all labor, materials, equipment, cleaning supplies, transportation and supervision necessary to provide the cleaning and servicing of up to twenty (20) waterborne flush restroom facilities including two (2) fish cleaning stations and six (6) pre‐cast concrete waterless vault‐ type restroom facilities located in the Tuttletown and Glory Hole Recreational Areas, Natural Bridges Day Use Area and the Visitor Center Restroom located near the New Melones Park Office. New Melones Lake is located off highway 49 in Tuolumne and Calaveras Counties, Sonora, California.

2. Point of Contacts: The contractor shall coordinate all activities through the Contracting Officer’s Representative (COR) and the Contracting Officer (CO). The COR and CO will be specified during the post award conference after award.

3. Period of Performance: March 1, 2024‐ February 28, 2029 Base Year: March 1, 2024‐ February 28, 2025 Option Year 1: March 1, 2025‐ February 28, 2026 Option Year 2: March 1, 2026‐ February 28, 2027 Option Year 3: March 1, 2027‐ February 29, 2028 Option Year 4: March 1, 2028‐ February 28, 2029

4. Contractor Submittals: The Contractor shall submit to the CO and COR all items listed below. Unless otherwise specified these items shall be submitted to the CO and/or COR with a proposal or at the Post

Award Conference. If the contract is awarded less than 30 days prior to contract starting date, submittals shall be furnished on a schedule mutually agreed upon date by the CO and/or COR and the

Contractor.

a. Certificates of Insurance: The Contractor shall submit for review the certificates of insurance, which shall be in compliance with the FAR Clause 52.228‐5 Insurance – Work on a Government Installation;

and DIAR Clause 1452.228‐70 – Liability Insurance – Department of Interior.

5.Meetings:

a. Post‐Award Conference: Prior to work beginning under the contract, the Contractor and personnel shall meet with Government Personnel, as specified by the Contracting Officer (CO), to discuss all elements of this contract. The COR will contact the contractor to determine the date, time, and location of this meeting. As determined by the CO, the post award conference may be repeated prior to each option period to discuss any changes.

b. Planning Meeting: The Contractor shall meet with the COR to coordinate and update the work schedule and to discuss quality control, contractor performance, safety and other items pertinent to the

DRAFT

contract. The time and location of these meetings will be determined by mutual agreement of the CO, or

COR and the Contractor.

6. Area Closures: Areas are subject to reduced facilities, most often but not limited to partial to total closure of public areas depending on park visitation and grounds maintenance. During such closures, the contractor shall not service those facilities unless directed to do so by the COR. If area/facilities are closed, the service shall not be provided. The Government shall provide notification to the Contractor at a minimum of 3 days prior to closure unless an emergency occurs.

7. Invoicing: The contractor shall submit invoicing in accordance with DOI‐AAAP‐0028 Electronic

Invoicing and Payment Requirements.

8. Payment: Payment shall be made monthly in arrears at the contract unit price for services performed in accordance with the pricing schedule and as described herein. The Government shall pay the

Contractor upon submission of proper invoices for services delivered and accepted work performed under the contract.

Part B – Work to be performed:

1. Contractor Furnished Property and Supplies:

a. Property: The contractor shall be required to furnish all equipment necessary to load, contain and transport large amounts of water to areas where water is not available, and shall provide a sufficient amount of water to clean the six waterless vault restroom facilities in accordance with this PWS and as inspected by the COR. For vault‐type toilets water may be obtained from the nearest existing government water supply systems within the recreation area at no cost to the contractor. If water is obtained from sources other than the government water supply system all arrangements and payments, if any, shall be made by the contractor.

b. Supplies: The contractor shall provide all necessary supplies and equipment to service, clean and sanitize land and lake based waterborne and waterless vault‐type restroom facilities. This shall include, but is not limited to, such things as; providing trash liners for 30‐gallon trash cans, toilet paper for all types of restroom facilities, urinal deodorant cakes, paper bags for sanitary napkin holders, mops, brooms, toilet plungers, ladders or dusting devices with extension poles long enough to reach and remove spider webs from the ceiling up to 16 feet, beams and light fixtures in restroom facilities.

1) Cleaning Agents: The following are definitions and specifications for the major types of cleaning agents and supplies which shall include, but is not limited to, the materials necessary to comply with this contract. The contractor shall submit a list of all materials, and the appropriate Material Safety Data

Sheets (MSDS), for approval before use. Soap, soap compounds and biodegradable detergents shall be used. If the contractor uses a cleaning compound containing disinfectants or deodorant in lieu of applying these materials separately, the label shall state that the compound is biodegradable and contains disinfectants and/or deodorants. The manufacturer’s instructions shall be followed in mixing the proper strength solution of application. Different cleaning agents or compounds shall not be mixed together unless permitted by the manufacturer’s instruction and approved by the COR.

2) Germicidal disinfectants: Only standard commercial germicidal disinfectants shall be used. The manufacturer’s instructions shall be followed in mixing the proper strength solution for application. The disinfectants may be mixed with the cleaning solution if the manufacturer’s instructions on the disinfectant’s label do not prohibit it.

3) Deodorizer: Deodorant shall be a material packaged and marketed for use. The manufacturer’s instructions shall be followed in mixing the proper strength solution for application. The deodorant may be mixed with the cleaning solution if the manufacturer’s instructions on the deodorant’s label do not prohibit it.

4) Toilet tissue: Toilet paper shall meet or exceed Federal Specification UU‐P‐556 for paper, toilet tissue.

This is a white, single‐ply, unglazed, soft, clean, roll paper of the quality normally used at the federal office buildings and military installations.

5) Any and all equipment not covered in other sections of this contract shall be of commercial quality, unless otherwise stated and in a condition to adequately and safely perform services for which intended.

6) The government will service and replace all light bulbs and light fixtures. The contractor shall clean around all light fixtures removing spider webs, dust and insects from the outside of the fixtures during routine cleaning service.

2. Restroom Closure during Cleaning: Restrooms shall be closed to the public when cleaning services are in progress. The contractor shall place their closed for cleaning sign in the front of the entry door.

3. Work Schedule: The COR shall provide the contractor with a preferred sequence of restroom facilities to be cleaned for each recreation area and for each separate service. The contractor shall submit a detailed work schedule for each separate service following that sequence for approval of the COR. This schedule shall include the date and time of performance for all scheduled services, listed by recreation area and location, along with routes to be traveled. The schedules shall be submitted (5) days prior to the new month. Any unforeseen changes or variation from an approved schedule that occurs shall be reported to the COR, Chief Ranger or Park Manager immediately by contacting the park office Monday–

Friday 8:00 to 4:30 at (209) 536‐9094. On weekends and holidays contact the day shift lead ranger on the cell phone, number provided at pre‐work meeting. Any proposed deviation shall be submitted in writing and approved by the COR in advance of actual schedule changes.

a. Peak Season: Begins April 1 and Ends September 30 of each year.

1) Daily Service:

a) Waterborne Restrooms: Service once a day, 7 days per week, between the hours of 6:00 a.m. and

3:00 p.m. Maximum of 20 restrooms during this period.

b) Waterless Restrooms: Service once a day on Mondays, Thursdays, Saturdays, and Sundays, between the hours of 6:00 a.m. and 3:00 p.m. Maximum of 6 waterless restrooms during this period.

c) Fish Cleaning Stations: Service once a day, 7 days per week, between the hours of 6:00 a.m. and 3:00 p.m. Maximum of 2 fish cleaning stations during this period.

2) Second Service:

a) Waterborne Restrooms: Service a maximum of 15 restrooms or a minimum of 11 restrooms once on

Saturdays between the hours of 4:00 p.m. and 9:00 p.m.

3) Holiday Service:

a) Waterborne Restrooms: Service a maximum of 15 restrooms or a minimum of 11 once on Sundays of the weekends of Memorial Day, Independence Day and Labor Day, between the hours of 4:00 p.m. and

9:00 p.m.

4) Monthly Service:

a) Waterborne Restrooms: Service restrooms Mondays through Thursdays between the hours of 5:00 a.m. and 3:00 p.m. during the third week of the month. The Monthly service shall be in place of the Daily service for each restroom. Maximum of 20 restrooms during this period.

b. Off Season: Begins October 1 and Ends March 31 of each year.

1) Daily Service:

a) Waterborne Restrooms: Service Mondays, Thursdays, and Saturdays, between the hours of 7:00 a.m.

and 3:00 p.m. Maximum of 16 restrooms during this period.

b) Waterless Restrooms: Service once on Thursdays, between the hours of 7:00 a.m. and 3:00 p.m.

Maximum of 5 waterless restrooms during this period.

c) Fish Cleaning Stations: Service Mondays, Thursdays, and Saturdays, between the hours of 7:00 a.m.

and 3:00 p.m. Maximum of 2 fish cleaning stations during this period.

2) Monthly Service:

a) Waterborne Restrooms: Service restrooms once during the third week of the month on Monday through Thursday between the hours of 7:00 a.m. and 3:00 p.m. The Monthly service shall be in place of the daily service for each restroom. Maximum of 16 restrooms during this period.

3. Description of Restroom Facilities: There are 20 waterborne restroom facilities at New Melones Lake that come in a variety of sizes and types as described below. They all are concrete brick buildings with concrete floors, containing a women’s side, men’s side and a service access room (chase‐way) between the two sides. The inside restroom walls are painted, and new vandal resistant plastic stall walls have been recently installed in each of the restrooms around the toilets and shower areas. Eight of 20 restrooms have shower facilities. There are six waterless vault type restrooms, which are small pre‐cast concrete buildings and there is no water or electricity at these restrooms.

4. Types of Restroom Facilities:

a. Waterborne Restroom with Flush Toilets and Showers: These are concrete brick buildings with concrete floors containing a women’s and men’s side, a service room, and a sidewalk surrounding the building.

Waterborne Restroom Facility Matrix Restroom # 1 2 3 4 5 6 7 8 9 10

Toilets 6 7 6 7 3 3 5 5 7 5 Urinals 2 2 1 2 1 2 2 2 2 2 Sinks 2 2 4 4 4 2 4 4 7 2 Mirrors 1 2 4 4 2 2 4 4 3 2 Showers 0 0 4 0 2 0 0 4 0 0 Sanitary napkin holders 3 4 3 4 2 2 3 3 4 3 Trash cans (30 gal) 2 2 2 2 2 2 2 2 3 2 Drinking Faucet 1 1 1 1 0 0 1 1 1 1 Fish cleaning station 1 0 0 0 0 0 0 0 0 0

Restroom # 11 12 13 14 15 16 17 18 19 20 Toilets 4 3 3 3 5 5 3 3 5 3 Urinals 2 2 2 2 2 2 2 2 2 2 Sinks 2 4 4 2 2 2 4 2 2 2 Mirrors 4 4 4 2 2 2 4 4 2 2 Showers 2 2 2 0 0 0 2 2 0 0 Sanitary napkin holders 2 2 2 2 3 3 2 2 3 2 Trash cans (30 gal) 2 2 2 2 2 2 2 2 3 2 Drinking Faucet 1 0 0 1 1 1 0 0 1 0 Fish cleaning station 0 0 0 0 0 0 0 0 1 0

b. Waterless Non‐Flushing Vault‐Type Restroom: These are pre‐cast concrete buildings with concrete floors containing unisex toilets. Water is not available at the restroom facilities. For vault‐type toilets, water may be obtained from the nearest existing government water supply systems within the recreation area at no cost to the contractors. If water is obtained from sources other than the government water supply system all arrangements and payments, if any shall be made by the contractor.

Waterless Restroom Facility Matrix

Restroom # 21 22 23 24 25 26 Toilets 1 2 2 1 1 1 Trash cans 1 2 3 1 1 2

6. Service Requirements:

a. Waterborne Restrooms:

1) Daily Service:

a) Clean toilets and urinals inside and out with a germicidal/fungicidal disinfectant cleaner. Remove all debris from urinals and add deodorant cakes after 75% utilized.

b) Re‐supply toilet paper dispensers and keep them fully stocked. At least 75% of the dispenser capacity shall be full rolls of toilet paper. Care shall be exercised during cleaning operations to protect toilet paper from becoming wet. Toilet paper that is wet shall be replaced.

c) Clean all shower and changing areas with proper cleaning solution to disinfect and prevent mold and mildew from starting. Remove all soap film, mold, or scum from shower walls, floors and fixtures. Clean shower benches top and bottom, hand railings, showerheads, partitions and doors. Clean floor drains leaving them free of hair and debris.

d) Empty and remove all trash from trash containers. Clean trashcan exteriors and replace plastic bag if bag is torn or the contents have an odor. All refuse is to be removed from the restroom at the end of each cleaning and disposed of in the nearest bulk container.

e) Clean mirrors, shelves, countertops, and hand dryers leaving no film residue. Clean and disinfect all restroom sinks and drinking fountains.

f) Sweep floors leaving floors free of all debris and foreign matter. Mop floors with a disinfectant cleaner. Remove all debris from floor drains.

g) Clean partitions and restroom walls to a height of sixteen (16) feet above the floor, removing dust, spider webs, insects, debris or any graffiti.

h) Minor obstructions. If toilets or urinals are not functioning properly the janitor shall remove the obstruction with a grasping device or use a plunger. If attempts with the plunger have been made plunging 4 to 5 times with no evident success, it will be necessary for the janitor to call the administration office immediately to report the problem.

i) Policing; pick up all litter, soaps and miscellaneous items within the building and within a 10 ft. radius around the building. Deposit all litter in the nearest bulk trash bin. Litter includes, but is not limited to:

bottles, cans, broken glass, paper, rags, boxes, and other miscellaneous items.

j) Sweep concrete sidewalks leading to and around building and remove all debris and foreign matter from the area and place in the nearest bulk trash bin.

k) Clean dirt, spider webs and graffiti from entry doors and interior walls of restroom.

l) Sign and fill out service log completely: Name of janitor providing service, date and time service was started and completed and any issues encountered while providing service.

m) Reporting: Contractor/janitor shall immediately report to COTR unusual conditions or malfunctioning facilities including but not limited to: electrical fixtures, plumbing problems, running water, broken pipes, mechanical failures, vandalism, criminal activities etc.

2) Monthly Service:

a) This cleaning consists of bringing the facilities up to its maximum standards. This shall include all items in the daily service above.

b) Floor tiles around the urinals shall be scrubbed and sanitized.

c) All toilets and urinals shall be scrubbed and sanitized, and particular attention shall be given to detail on water stains in toilet bowls and urinals.

d) Stainless steel sinks; water fixtures, handrails and stainless‐steel fixtures in the shower area shall be scrubbed and polished.

e) Spider webs, insects, and debris shall be removed from exterior walls, eaves, and overhangs from the ground to the peak of the exterior eaves and from interior walls, ceiling and skylight window areas between sixteen (16) feet above the floor to the peak of the interior ceiling. Particular attention shall be given to the harder to reach areas and a ladder may be necessary.

f) Sidewalks leading to and around the restrooms shall be cleaned of all debris, gum, and stains.

g) This service shall occur during the third week of each month and should be identified on the work schedule described in part 3.B.

h) Clean restroom chase‐ways by sweeping floors. Remove debris and spider webs from walls, plumbing fixtures and doorways. All janitorial supplies must be kept in an orderly, safe and sanitary condition.

Janitorial supplies must not block the walkway through the area and shall not be stored near wet areas.

Tops of water heaters are to be kept clear of any supplies and dusted.

3) Second Service and Holiday Service: The second service shall be provided to waterborne restrooms with flush toilets. This includes but is not limited to providing the following service.

a) Re‐supply toilet paper dispensers. Keep fully stocked. At least 75% of the dispenser capacity shall be full rolls of toilet paper. Care shall be exercised during cleaning operations to protect toilet paper from becoming wet. Toilet paper that is wet shall be replaced.

b) Clean toilets and urinals inside and out with a germicidal/fungicidal disinfectant cleaner. Remove all debris from urinals and add deodorant cakes after 75% utilized.

c) Clean mirrors and shelves leaving no film residue. Clean and disinfect all restroom sinks and drinking fountains.

d) Clean shower benches top and bottom, hand railings, showerheads, partitions and doors. Clean floor drains leaving them free of hair and debris.

e) Sweep floors leaving floors free of all debris and foreign matter.

f) Sweep concrete sidewalks leading to and around building and remove all debris and foreign matter from area and place in nearest bulk trash bin.

g) Empty and remove trash from trash container. Replace plastic bag if bag is torn or the contents have an odor. All refuse is to be removed from the restroom at the end of each cleaning and disposed of in the nearest bulk container.

h) Sign and fill out service log completely: name of janitor providing service, date and time service was started and completed, and any issues encountered while providing service.

b. Waterless Restrooms:

1) Daily Service: The contractor shall provide a daily service to waterless non‐flushing vault restroom facilities with no water or electricity at the restroom facility.

a) Re‐supply toilet paper dispensers. Keep fully stocked. At least 75% of the dispenser capacity shall be full rolls of toilet paper. Care shall be exercised during cleaning operations to protect toilet paper from becoming wet. Toilet paper that is wet shall be replaced.

b) Sweep floors leaving floors free of all debris and foreign matter. Mop floors with a disinfectant cleaner.

c) Empty and remove trash from trash container.

d) Clean trashcan exteriors and replace plastic bag if bag is torn or the contents have an odor.

e) All refuse is to be removed from the restroom at the end of each cleaning and disposed of in the nearest bulk container.

f) Clean and disinfect toilet lid, seat, interior and exterior of riser.

g) Wash and clean walls and entry door ensuring that they are free of water spots, stains, and debris.

h) Pick up and remove all trash and debris within a 10 ft. radius of restroom facility.

i) Clean dirt, spider webs, insects, debris and graffiti from entry doors and interior walls and windows of restroom and exterior eaves of restroom.

j) Clean air vents of dirt, dust and webs.

c. Fish Cleaning Stations:

1) Daily Service: The contractor shall provide a daily service to the fish cleaning stations.

a) Clean all surfaces and remove debris.

b) Policing; pick up all litter, soaps and miscellaneous items within building and within a 10 ft. radius around the building. Deposit all litter in nearest bulk trash bin. Litter includes, but is not limited to:

bottles, cans, broken glass, paper, rags, boxes, fish remains and other miscellaneous items.

c) Empty and remove all trash from trash containers. Clean trashcan exteriors and replace plastic bag if bag is torn or the contents have an odor. All refuse is to be removed from the restroom at the end of each cleaning and disposed of in the nearest bulk container.

d) Test grinder to ensure it is working and operational. Report any malfunctions to the administration office immediately by phone.

e) Sweep sidewalk and remove all debris and foreign matter and place in nearest bulk trash bin. Hose down sidewalk to remove fish remains and blood. During periods of drought, precaution should be taken to use a minimal amount of water and only as absolutely necessary.

Part C – Contractors Responsibilities:

1. Commencement of Work: To ensure continuity of essential services, the contractor shall be prepared to fully commence work on the start date of this contract and should not assume that government or the previous contractor will be available to guide, direct, or specifically orientate the contractor.

2. Contractor Transportation: It is essential that the contractor possess a vehicle in good condition to make trips between work locations. There are approximately 24 miles of paved roads to travel within the worksite between the two major recreation areas and an additional 32 miles round trip to the

Natural Bridges worksite. All facilities are located within Tuolumne and Calaveras counties with curvy and narrow mountain roads. It is essential that the contractor possess a vehicle in good condition to comply with servicing all restrooms, CXT’s and fish cleaning stations.

a. Safe Vehicle Operation: The work to be performed is within the boundaries of public recreation areas and the Contractor shall use extreme caution and care while driving and operating equipment in these locations. The Contractor shall comply with all state and local traffic laws including but not limited to posted speed limits. Extreme caution should be used when backing away from a facility and the driver should always check the back of the vehicle before leaving an area. Vehicles are not permitted to drive off road to service restrooms and shall park in the designated parking areas. All vehicles of the contractor used in the service of restrooms shall be in good safe operating condition and be driven by a licensed driver with a clean driving record.

3. Contractor Work Responsibilities: The Contractor’s work shall include, but is not limited to, all job planning, programming, scheduling, administration, inspection, and management necessary to accomplish specified services. The contractor shall be responsible for providing supervision and conducting a quality control inspection of the various types of restrooms. The contractor shall be responsible for making sure that all restroom services have been performed in a timely manner and have met the standards of the contract for each type of service required. These standards shall be found in the description of the Service Requirements in section B.6.

4. Communication: Park office phone numbers for maintenance, lead rangers and management shall be given to the contractor for emergency calls. The contractor shall provide a phone number or the phone numbers of employee(s) during hours of service for discussion of contractual matters. A phone message machine is an acceptable point of contact as long as the response to the phone call is initiated within two hours of the time of the message. Once the Government has notified the contractor, this shall be considered official notification when called for service‐related issues.

5. Personnel: The Contractor shall provide an adequate number of fully qualified personnel to perform the work specified herein and promptly investigate complaints of poor performance. The contractor shall comply with all government regulations posted in the recreation area. If the Contractor chooses to accomplish the work by subcontract, he/she shall still be able to provide the required service within the established time limits. It shall be the Contractors responsibility to ensure that personnel fulfill the requirements of the contract.

a. Conduct: The Contractor shall conform and require Contractor employees to conform to similar standards of conduct as Government personnel. Personal conditions such as being under the influence of intoxicating beverages, drugs, etc. which may interfere with the performance of the contract services or affect the safety of the employee or others shall not be permitted. Misconduct of the kind set forth in this paragraph shall cause the Contractor to take disciplinary action against Contractor employees, which may result in the immediate removal of employee from Government property and removal from continued work under the contract. When it is necessary to remove Contractor personnel the

Contractor shall immediately provide a qualified replacement to carry out the services performed.

b. Identification: The contractor shall wear shirts or outerwear with their company identification embroidered on them to identify to the public that they are contractors working for the government.

The company identification shall be visible at all times to the public. Vehicles used by the contractor shall have signs, magnetic or permanently affixed indicating the name of the company.

6. Unsafe Conditions: Work shall be halted by the CO or the COR if an unsafe condition exists or will develop if work continues. Work shall not resume until the condition is corrected.

7. The contractor shall immediately notify the COR of all cases of death, occupational disease or injury which occurs within the scope of this contract.

8. Protection of Government Facilities: Contract shall be in compliance with FAR Clause 52.237‐2 –

Protection of Government Buildings, Equipment, and Vegetation.

9. Safety Program: All cleaning agents shall be properly labeled and a material safety data sheet for each chemical used in the cleaning shall be kept in a binder at each restroom facility chase‐way. The MSDS binder shall be updated on a quarterly basis. Chemical data sheets no longer used shall be removed and new chemical data sheets shall be placed in the binder prior to the use of the new chemical. All personnel conducting the service shall be properly trained by the contractor in the safe use and handling of these chemicals. The contractor is responsible for using any required safety equipment such as gloves and eye protection while conducting the cleaning service.

10. Equipment: The equipment used by the contractor for the specified services shall be in operating condition and shall be maintained in order to provide the services required in this contract. The contractor’s equipment and vehicles shall meet all Federal, State and OSHA standards. All equipment shall be of commercial grade and quality.

11. MSDS: The contractor shall submit a Material Safety Data Sheet (MSDS) and product information sheet or label for each chemical used. This information shall be given to the COR before work begins.

12. Safety Meetings: The contractor shall submit a report containing the minutes of the contractor’s monthly safety meetings as required in Reclamation Safety and Health Standard manual under section

3.4.3. Section 3.4.4. of the safety manual requires a weekly toolbox meeting. A report of each meeting shall be submitted to the COR on the last Monday of each month. A sample format is attached in

Appendix C.

13. Hazard Analysis: The contractor shall submit a Job Safety Hazard Analysis on all phases of the work to be performed prior to the start of service. A sample format is attached, Appendix D.

14. Accident Report Procedure: In the event of an accident involving the contractor while in performance of the contract the contractor shall submit a report to the COR, no later than two working days from the time of the event. The report shall include the following: (1) the time and date of the occurrence, (2) the place of occurrence, (3) a list of personnel directly involved, (4) a narrative description of the accident that includes a chronological order of facts and circumstances leading to the mishap, the results of the investigation and an analysis to include a discussion of all cause factors listed, findings, recommendation, and any corrective action taken and (5) the signature of the supervisor at the time of the accident. The contractor shall maintain an accurate record of the event and shall report to the contracting officer and the COR in the manner prescribed by the contracting officer. All accidents resulting in death, traumatic injury, occupational disease, and damage to property, materials, supplies, and equipment incidental to work performed under this contract shall be reported immediately.

15. Call‐out Number: The contractor shall maintain a telephone number from 8:00 AM to 5:00 PM seven

(7) days per week. The contact may be a person or answering service or machine. Once the COTR or the

Park Manager has notified this contact, the contractor shall be considered officially notified when called for problems or other work‐related items.

16. Lost and Found: The Contractor shall report to the Park Manager, his representative or Park Ranger all personal articles found by the Contractor or Contractor employees. These items shall be disposed of as per 36CFR327.16 Found Articles; shall be turned in on the same day found. The Contractor shall report to the Park Manager any and all loss, damage and/or theft of contractor equipment and/or supplies and the cost for repair or replacement (this information is needed for statistical purposes only).

17. Quality Control: The Contractor is responsible for establishing and maintaining adequate quality control to ensure satisfactory performance of contract work in accordance with specifications. This feature will be assured by a comprehensive Quality Control Plan developed by the Contractor and approved by the COR prior to initiating work. The Government will monitor all work to assure compliance with the Contractor Quality Control Plan and that the Contractor's performance meets contract specifications. The Contractor shall submit for the COR approval, a plan depicting in detail, an inspection system covering all work performed under this contract. This Plan shall include the following:

a. Identifying inspectors, their vehicles, and work schedule.

b. Inspection schedule.

c. Quality Control Reports: The quality control report shall be turned into the COR for review at the beginning of each week on Monday by 10:00 a.m. of the week following the activity. The quality control report shall be typed. The report format shall be submitted as part of the Contractor Quality Control

Program. These records will be turned in weekly. These reports shall include the following information:

1) Inspector’s name, 2) Location, 3) Date, 4) Weather, 5) Time in/out of park, 6) List sites inspected, 7)

Defects encountered, 8) Corrective action taken, 9) Safety violations, 10) List of damaged, inoperable or vandalized facilities, and 11) Any facilities closed temporarily by contractor.

18. Performance Evaluation Meetings: The Contractor, the Superintendent, or both, shall communicate with the COR (or a designated, representative) biweekly, or as determined necessary by the COR, to discuss performance. However, a meeting shall be held not later than one normal workday after a

Contract Deficiency Report (CDR) is issued. Mutual effort will be made to resolve any and all problems identified. Written minutes of these meetings shall be prepared and signed by the COR, the Contractor, or their designated representatives. Should the Contractor not concur with any decision, etc., contained in the minutes, the Contractor shall so state, in writing, and request a final decision by the Contracting

Officer.

Part D – Governments Responsibilities:

1. Government furnished Property:

a. Availability of Government furnished Property and Services: The government shall provide or make available without cost certain government owned facilities as follows:

1) The use of the electrical outlets in the restroom facility as needed to provide cleaning services.

2) The use of the restroom water from faucets to clean floors, sidewalks, walls and shower area in each of the restrooms and fish cleaning stations.

3) The use of waste collection bins located near each restroom facility for disposal of garbage collected in each of the restroom trash receptacles.

4) In general, no equipment or special tools shall be provided by the government for the accomplishment of this contract.

5) The government shall provide the contractor with keys needed to service each of the restrooms. The contractor is responsible for returning the keys at the end of the term. The contractor must report immediately any lost keys to the COR. The contractor will be responsible for the cost of re‐keying all restroom door locking mechanisms at 20 restrooms if a restroom key is lost.

6) A small quantity of supplies may be stored in each land based chase‐way at the contractors own risk.

At no time shall the supplies block the walkway into the chase‐way. Supplies shall be kept stored in a safe and orderly manner and kept away from any sources of water or ignition. Supplies shall not be placed on the water heaters or on any other service device. Permission to store supplies in the chase‐ way may be taken away by the COR if an unsafe condition exists due to improper storage of supplies.

7) The government will supply the trash receptacles for each restroom and fish cleaning station; provide placement and/or movement of trash receptacles and conduct repairs of restroom facilities.

Part E –Performance Based Disincentive Plan:

1. Definitions:

a. Services: Used in this clause includes three types of janitorial services performed, the daily service, second service, and the monthly service. Services shall include cleaning both waterborne flush restroom facilities and waterless non flush restroom facilities.

b. Acceptable Quality Level (AQL): The AQL is a predetermined value selected and used by the

Government Quality Assurance Inspector to distinguish between satisfactory and unsatisfactory performance.

c. Lot (Population Size): The total number or required services per inspection period from which a sample is to be drawn.

d. Reject Level (RL): The RL is the allowable margin of error allowed to the Contractor under the

Random and Planned Sampling Methods. When the observed total number of defects (inspection failures) per inspection period is equal to or greater than the RL, the work will be considered unsatisfactory. Unsatisfactory ratings will require corrective action and/or deductions and will include a review of the Contractor’s Deficiency Report issued by the COR or authorized representative.

e. Sample Size: The number of samples to be taken per lot size as determined by Table 1 and 2.

f. Inspection Level: The level of inspection chosen by the government for any particular service.

Inspection Level I will be used when less discrimination is needed between the lot and sample size.

Inspection Level’s II and III may be used when a higher level of discrimination is needed between the lot size and the sample size because of repeated or continued failures of service to conform to the service standards.

2. Rights: The government has the right to inspect restroom facilities for quality of service to ensure the members of the public have a clean yet sanitary facility to use. These inspections shall be performed in a manner that shall not unduly delay the work.

3. Non‐Compliance: If any of the services do not conform to the contract requirements, the government will require the contractor to perform the services again in conformity with contract specifications, at no additional cost to the Government.

Note: Daily, second and holiday services are extremely time sensitive and must be completed within the daily time parameters outlined in Section B. Daily, second and holiday services that do not meet the contract requirements cannot be re‐done on a different day or outside of the daily time parameters, therefore will not be paid for if not completed within the daily time parameters. When the defects in service cannot be corrected, the government will:

a. Require the contractor to take necessary action to ensure that future performance conforms to the contract specification/ requirements.

b. Reduce the contract price to reflect the reduced value of the services performed.

4. Repeated Non‐Compliance: If the contractor fails to promptly perform the services again or take the necessary action to ensure future performance in conformity with contract requirements, the government may:

a. Perform the services and charge to the contractor any cost incurred by the government that is directly related to the performance of service.

b. Adjust any payments due to reduction of the services not performed.

Part F – Unit Computations:

Waterborne Restrooms Estimated Number of Services

Daily Service Monthly Service Second/Holiday Service Minimum # Maximum # Minimum # Maximum # Minimum # Maximum #

Jan 48 96 4 8 0 0 Feb 44 88 4 8 0 0 Mar 48 96 4 8 0 0 Apr 435 580 15 20 55 75 May 450 600 15 20 55 75 Jun 435 580 15 20 44 60 Jul 450 600 15 20 66 90 Aug 450 600 15 20 44 60

Sep 435 580 15 20 55 75 Oct 48 96 4 8 0 0 Nov 48 96 4 8 0 0 Dec 48 96 4 8 0 0 Total 2,939 4108 114 168 319 435

• Second services consist of cleaning a maximum of 15 restrooms on Saturday’s during the peak‐ season or a minimum of 11 restrooms. The holiday service consists of cleaning a maximum of 15 restrooms on the Sunday during the peak‐season holiday or a minimum of 11 restrooms.

Waterless Restrooms Estimated Number of

Services

Daily Service Minimum # Maximum # Jan 12 16 Feb 12 16 Mar 16 20 Apr 39 65 May 39 65 Jun 36 60 Jul 42 70 Aug 39 65 Sep 36 60 Oct 12 16 Nov 12 16 Dec 16 20 Total 311 489

Fish Cleaning Station Estimated Number of

Services Daily Service Minimum # Maximum # Jan 0 28 Feb 0 24 Mar 0 26 Apr 0 60 May 0 62 Jun 0 60 Jul 0 62 Aug 0 62 Sep 0 60 Oct 0 28 Nov 0 24 Dec 0 28 Total 0 524

Part G – Government Quality Assurance Surveillance Plan:

1. Quality Assurance Surveillance Plan (QASP): The QASP will be used to assure the Government that the work specified under this contract is completed satisfactorily. A Payment Analysis will be conducted by using the Random, Planned, Unscheduled or 100% Sampling Methods. Restroom facilities must pass inspections with a minimum score of 85%. The government will use the inspection forms attached in the appendices. Each individual inspection item will be assessed on a pass/fail basis. An individual inspection item which meets the contract standards will pass and will receive the entire “Score Available” for that item. An individual inspection item which does not meet the contract standards will fail and will receive

0 points of the “Score Available” for that item. The government will use an Acceptable Quality Level

(AQL) of 6.5. The government reserves the right to alter or change the minimum passing inspection score, individual item scores or AQL at its discretion at any time. The government reserves the right to alter or change the type of inspection plans at its discretion at any time and make adjustments accordingly.

2. Payment Analysis:

a. Random Sampling Method: Surveillance based on random sampling is a Government's Quality

Assurance Evaluation method designed to evaluate some part, but not all, of the contract service requirements being monitored. This method, based on statistical theory, estimates the contractor's overall level of performance for a given service requirement. Random sampling is considered where there is a large homogeneous population, and a 100% inspection is not feasible. Surveillance of the results of a scheduled service is based on samples from finished work using the random sample table.

These results are then compared to the specified performance standards.

1) Monitoring: Inspection of all services performed under this method will be conducted according to a schedule developed by the Government. Inspection samples will be selected randomly from each lot.

Only those items appearing in the random samples will be used for evaluating performance.

2) Adjustments: Once a random sample has been taken of a lot, and the number of defective items exceeds the AQL for that lot, a deduction will be based on the following example:

Example: This example is based on daily services scheduled for the month of July 2009. There are a maximum of 600 daily services scheduled for July 2009. For this example, the unit price for a daily service will be $23.00. This example will use Inspection Level I. This example will assume that 7 of the random sample inspections have failed.

a. Monthly lot (600 daily services) contract price for daily restroom services in July 2009 is $13,800.00.

(600 x $23 = $13,800.00)

b. Lot size is 600. Find Sample Size Code Letter in Table 1 that corresponds to a lot size of 600 and

Inspection Level I. Sample Size Code Letter is G.

c. Using the Sample Size Code Letter of G, find the sample size in Table 2. The sample size is 32.

d. Number of failed inspections in the sample is 7.

e. Reject Level (RL) using AQL of 6.5 is 6. (Table 2).

f. Percentage of sample defective is 22%.

(d/c = 7/32 = 0.22)

g. Deduction from the current month's invoice for daily services is allowing 85% stated $3,036.00

(a X f = $13,800.00 X 0.22 = $3,036.00)

b. Planned Sampling Method: Surveillance by planned sampling, like random sampling, is designed to inspect some part, but not all of the contract service requirements being monitored. Planned sampling under this contract shall differ from random sampling only in the way in which samples are selected. The same AQL tables shall be used (where practical) with lot size, sample size, and the RL's remaining the same. Planned sampling shall be used in lieu of random sampling when the lot size is not large enough to make the random tables practical, or the service is not critical enough to warrant 100% inspection, or to avoid excessive traveling and loss of productive time for the COTR. The results of these inspections, like random sampling, are then compared to the specific performance standards.

1) Monitoring: Inspection of all services performed under this method will be conducted according to a schedule developed by the Government. The Government may, however, choose facilities it wishes to inspect without randomly selecting. Only those samples will be used for evaluating performance.

2) Deductions: Once a planned sample has been taken of a lot, and the number of defective items exceeds the RL for that lot, a deduction will be based on the following example.

Example: This example is based on daily services scheduled for the month of July 2009. There are a maximum of 600 daily services scheduled for July 2009. For this example, the unit price for a daily service will be $23.00. This example will use Inspection Level I. This example will assume that 7 of the planned sample inspections have failed.

a. Monthly lot (600 daily services) contract price for daily restroom services in July 2009 is $13,800.00.

(600 daily services x $23)

b. Population size is 600 units.

c. Sample size at code letter G is 32. (Table 2).

d. Number of defects in the sample is 7.

e. Reject level using AQL of 6.5 is 6. (Table 2)

f. Percentage of sample defective is 22%.

(d/c = 7/32 = 0.22)

g. Deduction for the current month is $3,036.00

(a X f = $13,800.00 X 0.22 = $3,036.00)

c. 100% Inspection Method: Surveillance by this method requires that every occurrence of a performed service be monitored. Contract requirements using these evaluations are generally those that occur infrequently, or are essential, or are costly to perform, or at the Government's discretion. These results are then compared to the specific performance standards.

1) Monitoring: Inspection of all services performed under this method will be conducted according to a schedule developed by the Government. All services in a lot or lot per park will be inspected and used for evaluating performance.

2) Deductions: The COTR may require that all work which fails to provide the desired results be redone or reduce the contract price to equal the reduced value of the service. The Contractor will ensure that these defects do not recur. If the contractor fails to rework the rejected areas or the defects are recurring, the Government may:

a. Reduce the contract price to equal the reduced value of the service.

b. Perform the required services, by contract or otherwise, and deduct any costs incurred by the

Government that is directly related to the performance of such services from the Contractor's monthly invoice.

c. Issuance of a “Cure Notice”.

d. Deductions: The deductions taken under this method will be based on the following example:

Example: This example is based on monthly services scheduled for the month of July 2009. There are a maximum of 20 monthly services scheduled for July 2009. For this example, the unit price for a monthly service will be $37.00. This example will assume that 5 of the inspections have failed.

a. Monthly lot contract price for monthly services for July 2009 is $740.00

b. Lot size is 20.

c. Sample size is 100% or 20.

d. Number of defects is 5.

e. Percentage of sample defects is 25%.

(d/c = 5/20 = 0.25)

f. The deduction from the current month's invoice for the monthly services is $185.00

(a X e) = ($740.00 x 0.25) = $185.00.

QUALITY ASSURANCE SURVEILLANCE PLAN

Performance Requirement Summary

(PRS)

Acceptable Quality Level

Means of Measurement

Contractor shall comply with the Performance Work Statement.

a. Timeliness - Completion of all services in accordance with Performance Work Statement; days, and amount of times per week.

b. Quality -

All work is performed to Standard which is defined by random quality assurance checks by COR or other authorized staff, and customer satisfaction or complaints.

Period Surveillance and Inspection by the Government Customer Satisfaction and Complaints

Appendix A

Inspection Form for Waterborne Restrooms (with / without shower):

Restroom: # Type of Service: Daily Second/Holiday Monthly _____

Date of Inspection: Time of Inspection: Inspected by:

Time Cleaned: Cleaned by: __________________

Type of Cleaning

Description of Service Comments Daily Score Available

Second, Holiday

Score Available

Monthly Score

Available

Score Earned

D, S, M Clean/disinfect toilets and urinals inside and outside.

15 25 10

D, S, M Re-supply TP dispensers to 75% full capacity.

10 25 5

D, S, M Clean and sanitize shower facilities (if present)

10 5

D, S, M Empty all trash and sanitary napkin containers leaving them odor free.

10 10 5

D, S, M Clean sinks, mirrors, counter tops, hand dryers and drinking faucets.

10 10 5

D, S, M Sweep / wet mop floors, remove hair and debris from floor drains.

10 10 5

D, M Clean partitions/remove spider webs, dirt, graffiti and dust from general area up to 16ft ceiling.

10 5

D, M Use plunger to un-clog minor obstructions/ report all other to resource staff.

5 5 5

D, M Pick up trash and debris within 10 ft radius of restroom.

D, S, M Sweep sidewalk around entire building.

5 5 5

M Chase-way-Sweep floor and remove webs on walls and doors.

D, M Clean interior walls and entry door of dirt, webs etc.

5 5

D, S, M Sign and fill out Service Log.

M Floor tiles scrubbed/sanitized (if shower unit is present)

M Toilets/urinals scrubbed/sanitized

M Sinks, fixtures, handrails scrubbed & polished

M Webs removed from eaves, overhangs, ceiling, skylights

M Exterior walls washed down 5 M Sidewalks hosed down/cleaned. 5 100 100 100

Appendix B:

Inspection Form for Waterless Vault Restroom:

Restroom: #

Date of Inspection: Time of Inspection: Inspected by:

Cleaned by: Time Cleaned:

Description of Service Comments Score Available

Score Earned

Clean/disinfect toilet lid, seat and interior/exterior of riser.

Re-supply TP dispensers to 75% full rolls

Wash and clean walls and entry door. Dry off water.

Pick up trash within 10ft.

radius of restroom.

Empty and remove trash from all trash containers. Replace worn plastic bags.

Clean dirt, webs and graffiti from entry door, walls, windows, and eaves.

Clean air vents of dirt, dust and webs.

Mop floors with disinfectant. 10

Sweep floors and remove all debris from area.

Sign and fill out service log completely.

APPENDIX D:

MONTHLY SAFETY MEETING MINUTES

CONTRACTOR:

CONTRACTOR SIGNATURE: ________________________

DATE: TOPIC:

APPENDIX E

JOB HAZARD ANALYSIS

COMPANY:

CONTRACTOR:

TYPE OF SERVICE:

SUMMARY:

ACTION REQUIRED:

PREVENTION

PRINCIPAL STEPS POSSIBLE HAZARDS OR CONTROL

1.

2.

3.

4.

5.

6.

7.

8.

This hazard analysis has been reviewed by all partners and employees who shall be working on Government property.

CONTRACTOR: DATE:

(Signature)