B.4.7 - FINAL SOW (UserLock Software Renewal) v20220322.pdf

FY22 SOW Userlock Software Maintenance Renewal

Bureau of Alcohol, Tobacco, Firearms and Explosives Statement of Work for Userlock Software Maintenance Renewal

1.0 General and Scope.

The purpose of this fixed-price contract is for the contractor to provide annual software maintenance for previously purchased licenses for Userlock software maintenance for Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF), Office of Science and Technology/ Information Technology, System Management Division, Operations Services Branch. The usage of these products is tied to mission critical ATF applications for the ATF/Office of Science and technology. The request covers the support and maintenance of the Userlock software for one year one.

The Userlock software license maintenance will be used by ATF personnel for user security access control to limit current sessions to ATF IT applications.

2.0 Period of Performance.

Base Year April 12, 2022 – April 11, 2023, base year.

Option Years:

Option Year 1: April 12, 2023 – April 11, 2024 Option Year 2: April 12, 2024 – April 11, 2025

3.0 Product requirement:

Userlock Software maintenance and support for one year with two option years:

Part Number: ZM-UL-U5000 Quantity: 7700 users

Place of performance will be at ATF facilities.

1) ATF Headquarters 99 New York Ave, NE Washington, DC, 20226

2) ATF Data Center, Martinsburg 244 Need Road Martinsburg, WV 25405

3) Please send an e-mail with the electronic location of where to download any software with user name and password if necessary to the POC in field #5 on the purchase order.

FY22 SOW Userlock Software Maintenance Renewal

4.0 Deliverables.

Contractor shall develop and deliver patches, upgrades and fixes as they arise and technical telephone support.

5.0 Type of Contract.

The Bureau of Alcohol, Tobacco, Firearms and Explosives will award a firm fixed price purchase order.