ATTCHM 1 - Statement of Work (SOW).pdf

Attachment 1 to Solicitation SPE5B1-24-Q-0002

STATEMENT OF WORK

CUSTODIAL SERVICES FOR DEFENSE LOGISTICS AGENCY ENTERPRISE

SUPPORT - EUROPE, KLEBER KASERNE FACILITIES

SECTION I-DESCRIPTION OF SERVICES

1.1 OBJECTIVE: The Contractor shall accomplish all cleaning tasks to meet the quality standards set forth in this Statement of Work (SOW).

1.2 GENERAL SCOPE: The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision and other items and services necessary to perform custodial services in Defense Logistics Agency Government buildings on Kleber Kaserne within the Kaiserslautern Military Community (KMC).

The Contractor shall continue to provide the quality of service with a consistent number of personnel available also during employee’s vacation and sick time. In addition, cleaning shall be accomplished by the most appropriate cleaning technique/standards of the industry. The work sites for performance of custodial services are listed below:

Building 3209, 3rd floor (Rooms 301-314), hallway, kitchen (Room 321) and two restrooms Building 3227 – complete building (incl. basement Part I and Part II) Building 3228 – complete building Building 3229 – complete building Building 3230 – complete building

1.3 ROUTINE CLEANING TASKS: The Contractor shall provide the following regular cleaning services:

1.3.1 Vacuum Area Rugs/Hallway Runners. The Contractor shall vacuum all area rugs/hallway runners so that after vacuuming they are free of visible litter, dust, and soil.

1.3.2 Vacuum/Clean Upholstered Furniture. The Contractor shall vacuum/clean upholstered furniture to include but not limited to couches, chairs, etc.

1.3.3 Dry Sweep. The Contractor shall sweep floor surfaces, including corners, abutments, and base boards, so that after sweeping they are free of visible litter, dust, and foreign debris. This task maybe accomplished by the method of vacuuming if determined to be the most practical method.

1.3.4 Wet Mop Non-Carpeted Floors (Hard Floors: Vinyl Tile, PVC, Linoleum, Ceramic Tile, Wood, Laminate, Concrete, etc.). The Contractor shall become familiar with the types of floors to determine the best cleaning method, appropriate cleaning solvents for the type(s) of floor, equipment to be used and to prevent damage to the floors. The cleaning shall be accomplished by the most appropriate cleaning technique and standards of the industry. At a minimum, the Contractor shall wet clean all accessible floor areas to include corners and abutments so that after wet cleaning they have a uniform appearance and are free of boot marks, streaks, swirl marks, detergent residue, or any evidence of soil, stain, film debris, or standing water.

1.3.5 Trash Removal. The Contractor shall empty all waste receptacles including all sanitary napkin container, cardboard boxes, waste, and recycling containers, inside and outside the building. If the receptacle is soiled, it shall be wet cleaned and supplied with a new plastic bag. For daily trash collection purposes only, trash bags shall be placed in the fenced area behind building 3229.

All waste collected in the outside trash containers is considered "Restmüll" (residual waste) and shall be disposed unsorted. Trash will not be deposited for any period of time in the front of any DLA facility. Regular and recyclable trash shall be disposed of in the nearest outside recycling center (Kleber Kaserne) or applicable recycling/trash dumpster in accordance with the most current city law/regulation entitled “KREISLAUFWIRTSCHAFTSGESETZ – KrWG -

BGBI I 2012,212, Ausgabe vom 24. Februar 2012, in Kraft eff. 01.06.2012, zuletzt geändert durch Art. 1G v. 23.10.2020 / 2232, Änderung durch Art.2 Abs. 2 G v.9.12.2020 / 2873(Nr.61) berücksichtigt”.

1.3.5.1 All trash will be disposed of on the same day collected from the facilities during recycle center operation hours. The recycling center located on Kleber Kaserne operates Monday through Friday 0900-1200 and 1300-1700 hours. The recycling center is closed on weekends, Host Nation and U.S. holidays.

1.3.5.2 Outside Cigarette Receptacles and sand urns shall be free of smoking materials.

1.3.6 Kitchen Cleaning. The Contractor shall clean the kitchen area to include but not limited to tables, lockers, chairs, window sills, counter tops, faucets, back splashes, and sinks so that the area is free of grease, stains, dust and any other residue. In addition, the floors shall be cleaned, and trash receptacles emptied in accordance with paragraphs 1.3.3, 1.3.4, and 1.3.5 respectively.

1.3.7 Clean Restrooms and Showers. Prior to the commencement of cleaning the restrooms, the

Contractor shall display caution signs that warn about ongoing cleaning. Signs shall be in English & German languages and be removed upon completion of cleaning services. The Contractor shall clean restrooms with germicidal disinfectant to include but not limited to fixtures, toilets, urinals, sinks, showers, soap dispensers, doors, walls, stalls, and floors. The Contractor shall empty the female care receptacles and replace with a clean can liner. Materials used as disinfectants shall be only those materials complying with the environmental standards of Germany.

1.3.7.1 The Contractor shall supply restroom areas to include but not limited to toilet paper, hand towels, liquid soap, trash can liners and toilet brush sets. Liquid soap will be provided to permanently installed dispensers, or in a commercially available size bottle as an alternate.

Material shall meet or exceed the quality of the items indicated by the following specifications:

Item Description Specification Frequency Unit of issue Toilet tissue, 2ply, 250 sheet per roll

Recycling comfort or equal Daily Roll

Paper hand towel rolls that will fit the pre-installed wall mounted hand towel dispensers / ALT:

Paper hand towels, size 25x23 cm paper, 250 per pack

Recycling comfort or equal Daily Roll / Pack

Liquid soap As required Each

Plastic trash can liners, polyethylene

As required Each

Blue trash can liners As required Each

Replacement of toilet brushes with stand-alone holders

As required Each

1.3.7.2 Accessible floor drains in restrooms and shower rooms shall be cleaned of all foreign materials and flushed with fresh water during performance of floor cleaning. Each Friday, the Contractor will pour an adequate amount of water in the drain (where available/applicable) to bring the water level to 1 inch below the drain top.

1.3.7.3 The Contractor shall provide a list and Material Safety Data Sheets of all cleaning products to be used to the COR.

1.3.8 Dusting. The Contractor shall dust non-personal items so that surfaces are free from streaks, smudges, dust, lint, litter, spider webs, and have a uniform appearance. Dusting is required in the following locations:

(Conference/Training/VTCRooms)

Bldg.# 3227 - Room 3, 3A and 14 Bldg.# 3229 - Room 205 and 303 Bldg.# 3230 - Room 110 Bldg.# 3209 - Room 301 and 303

1.3.8.1 High Dusting. High dusting shall be defined as the cleaning of all fixtures and surfaces above

2.0 meters from the top of the floor surfaces. This includes but is not limited to lights, grills, light fixtures, pipes, sprinkler system, cables, ledges, walls, ceilings, and vents.

1.3.8.2 Low Dusting. Low dusting shall be defined as the cleaning of horizontal surfaces to include but no limited to desks, chairs, file cabinets, ledges, windowsills, blinds, and other office furniture below 2.0 meters from the top of the floor.

1.3.9 Water Coolers. The Contractor shall clean and disinfect all surfaces of the water coolers. The contractor shall also empty and clean the reservoirs on all water coolers.

1.3.10 Radiators. The Contractor shall clean radiators so that after cleaning they are free of all dirt, dust, sediment, spider webs, and stains.

1.3.11 Interior Glass Cleaning. The Contractor shall clean all glass partitions (excluding exterior windows) that include but are not limited to interior/exterior glass doors, display cases, directory boards, and mirrors.

1.3.12 Spot Cleaning. The Contractor shall perform spot cleaning as required, to include but not limited to washable surfaces of walls, partitions, handrails, brass hardware, and door trim. In addition, the contractor shall clean and disinfect common use/high‐touch/high‐density spaces such as lobbies, restrooms, elevators, and stairwells.

1.4 PERIODIC CLEANING TASKS: The Contractor shall coordinate periodic cleaning services with the COR in advance. After completion of any periodic service in a single building, the Contractor shall obtain the signature of the COR no later than the next workday verifying that the periodic cleaning service was performed.

1.4.1 Clean Windows. The Contractor shall clean the interior/exterior portion of the windows, to include but not limited to frames, casings, folds, sills, and glass surfaces. The Contractor shall ensure its employees are supplied with and utilize the proper safety equipment when cleaning exterior windows.

1.4.2 Maintain Floors. The Contractor shall maintain (stripping and waxing) flooring to include but not limited to polyvinylchloride (PVC), rubberized flooring, natural stone, ceramic, carpet, wooden, and laminate floors. Prior to commencement of floor maintenance service, the Contractor shall become familiar with the types of floors to determine the best maintenance method and applicable type of wax. All wooden and laminate floors shall be cleaned in accordance with manufacturer’s directions. PVC and rubberized flooring shall be cleaned and waxed. This service shall be performed after duty hours on weekends and shall be coordinated with the COR prior to performance.

1.4.2.1 Carpet Cleaning. Prior to commencement of carpet cleaning service, the Contractor shall become familiar with the types of carpet and method of carpet installation in the various facilities to determine the best cleaning method. The types of carpet may change during the life of the contract. The Contractor shall not use cleaning compounds which are toxic, cause fading, deterioration of carpeting, or have adverse effect on human skin.

1.4.2.2 Moving Items. The contractor shall move all items placed in hallways that require removal prior to service performance, including items that can be moved by one person (e.g. trash receptacles, paper boxes, chairs, stairwell plants incl. flower stands) and items that will require more than one person for removal (e.g. copiers, flagpoles, hallway runners, side tables, water towers, small rugs). The contractor shall return all moved items to their proper position when cleaned floor surface is dry. Removal of runners is only required in Bldg. 3229 and 3209, other buildings have small rugs. The estimated weight of runners (when wet) may exceed 100kg.

Runners in Bldg. 3227 and 3228 shall remain in place for shampoo service, as these buildings do have laminate floors that do not require waxing.

1.4.3 Conference Table and Glass Top. The Contractor shall clean conference table surface and both sides (top and bottom) of the glass top in the VTC conference room located in Building 3227 (Room 003A, basement).

1.4.4 Awning. The Contractor shall clean the awning of Building 3228 to include the frames, bearer, casing, and glass surfaces.

1.5 EMERGENCY SERVICES: The Contractor shall respond as described below to emergency custodial services resulting from events that include but no limited to flooding, sewage leakages, employee illness, vandalism, or acts of God. Services shall be performed as soon as possible to avoid impacts to programs and missions. Emergency services may consist of a variety of cleaning services described in this Statement of Work.

1.5.1 The Contractor shall respond to an emergency call during US Government working hours (verbally or via e-mail) within two (2) hours, either performing on the spot custodial service or providing a firm execution schedule as coordinated with the COR and the Contracting Officer.

1.5.2 The Contractor shall report, in writing, to the COR and the Contracting Officer no later than three

(3) calendar days after completion of emergency services, the number of hours spent in the performance of the service.

1.6 ONE-TIME/ON-CALL SERVICES: The Contractor shall respond as described in paragraph 1.6.1 and 1.6.2 to one-time/on-call cleaning services upon request by the Government. Cleaning services may consist of a variety of the cleaning services described in this Statement of Work (SOW).

1.6.1 One-time cleaning services will be requested in writing a minimum of 2 calendar days in advance.

1.6.2 Upon performance of one-time/on-call cleaning services, the Contractor shall report, in writing, the completion of the work to the COR the next US Government workday. Compensation for one-time cleaning services will be at the number of hours spent in the performance of the service.

1.7 CONTRACTOR FURNISHED EQUIPMENT AND SUPPLIES. Contractor shall provide and maintain all equipment necessary to perform the requirements of this contract. Equipment containers for the purpose of storing materials and equipment at the Contractor’s cost and responsibility shall be provided if Government furnished custodial storage is not available. The Contractor may perform cleaning, minor repair, and other normal maintenance requirements of equipment on site.

1.7.1 All equipment used in the performance of this contract shall be in a safe operable condition.

Equipment unsafe or unable to function as designed shall be removed. The Government reserves the right to inspect the Contractor’s equipment at any time and direct the removal of any unsafe or unusable equipment.

1.7.2 The Contractor shall provide adequate numbers of equipment items to effectively fulfil the scope of this contract. The Contractor shall have backup equipment to provide continued service in the event primary equipment are not available. Equipment failure shall not alleviate the Contractor from performing any requirement.

1.8 MATERIAL AND CLEANING COMPONENTS. All material or cleaning components used shall be in accordance with hazardous material regulations (Gefahrstoffverordnung) and have a Material Safety Data Sheet (MSDS) (Sicherheitsdatenblatt). The MSDS shall be available, in English and local language, in all designated storage areas were material and cleaning components are stored. The Contractor shall provide the MSDS to the COR for all materials (hazardous or non-hazardous) acquired including toxic and flammable materials. All cleaning supplies, equipment, and materials shall be industry standard or equivalent quality to conform to applicable specifications. Equipment such as vacuum cleaners, polishing machines, etc. shall be industrial strength and kept in operating order and designed to perform the type of work prescribed in this SOW.

SECTION II- PERFORMANCE REQUIREMENTS SUMMARY (PRS)

2 The attached PRS (Appendix III) lists the SOW performance objectives for custodial services, the standard of performance that the government will expect. Re-performance is the preferred course of action for the government to satisfy performance requirements; however, the government reserves the right to determine performance was unacceptable without requesting re-performance. Tasks re-performed in an acceptable manner do not count against the performance thresholds set forth in the PRS. For services not performed at all or unacceptable service not meeting the performance thresholds of the PRS, the COR shall coordinate a deduction with the contracting officer and the Contractor. In the event of a disagreement between the contracting officer and the contractor, the Contracting Officer will have the final determination, which would be subject to the Disputes clause. The Contractor shall only invoice and get paid for acceptable/satisfactory tasks performed.

2.1 The PRS indicates the services required and the satisfactory performance level required of the Contractor.

The Government expects the Contractor to perform at the satisfactory level throughout the life of the contract.

2.2 The quality of the Contractor's performance will have a significant bearing on the Government's decision to exercise an option and determining a Contractor’s past performance rating when deciding whether to award it future Government contracts.

SECTION III- GOVERNMENT FURNISHED PROPERTY/SERVICES

3 The Government shall provide the Contractor storage space as listed in 3.1. The Contractor shall be responsible for safeguarding all government property provided for Contractor use. At the end of each work period, all government facilities shall be secured. No alterations to the facilities shall be made without specific written permission from the Contracting Officer. The Contractor shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications are accepted. Government facilities shall only be used in performance of this contract. The Government, at no cost, will furnish water, sewage, and electricity. It is the Contractor's responsibility to ensure they have water in areas without water and provide proper disposal of waste from cleaning in accordance with hazardous materials disposal guidance made available in United States Army Europe (USAREUR) Regulation 200-1, Environmental Protection and Enhancement Program. The Government advises that water, for the purpose of wet cleaning floors, is not available on each floor of each facility. The Contractor shall ensure that employees can carry containers appropriate for wet cleaning floors up and/or down flights of stairs.

3.1 STORAGE LOCATIONS. Storage rooms will be made available to the Contractor for the purpose of storing Contractor supplied materials and equipment. The Contractor shall be responsible for maintaining order and cleanliness in the storage spaces and will ensure that only clean, non-combustible products are stored. The Contractor may place Contractor provided lockers/cabinets in the storage areas after coordination with the COR. The Contractor shall refrain from storing any items in any other location in any DLA facility other than as listed below:

Building Room Number Storage Space 3209 – 3rd floor Storage cabinet, Room 319 1.20 x 1.30 3227 – 1st floor Men’s restroom stall 1.30 x 1.75 3227 – 2nd floor Ladies’ restroom stall 1.30 x 1.75 3228 - Hallway Hallway Locker W 1.02 x D .52 x T 1.9 3229 – 1st floor East Stairwell locker W 1.02 x D .52 x T 1.9 3229 – 2nd floor Hallway locker W 1.02 x D .52 x T 1.9 3229 – 3rd floor Closet, 2 ea., Room 301C W 1.02 x D .52 x T 1.9 3230 – 2nd floor Closet 1.85 x 1.85

3.2 SECURITY POLICE AND FIRE PROTECTION: The commercial and Defense Switchboard

Network (DSN) telephone number for reporting issues relating to security and fire incidents is 112.

SECTION IV- GENERAL INFORMATION

4 CONTRACT MANAGER AND ALTERNATE: The Contractor shall provide a contract manager and alternate who shall have full authority to act for the Contractor in all contractual matters and is responsible for the performance of the work under this custodial contract. The name of the contract manager and the alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing to the contracting officer prior to the contract start date. The Contractor shall notify the contracting officer of any change in contract manager or alternate within 24 hours of the change. The contract manager or alternate shall be available Monday through Friday during normal duty hours, 0730-1600 hrs., via telephone and e-mail. Automated answering machines and non-personal answering services are not acceptable. The contract manager and alternate shall be able to read, speak, and write English at a professional level.

4.1 KEY PERSONNEL: Key personnel are defined as personnel having supervisory or administrative duties in performance of this custodial contract, where reading, understanding, writing and verbal communication are integral parts of an employee's duties. The employee shall be able to read, speak, and write English at an adequate level unless designated otherwise.

4.2 EMPLOYEE IDENTIFICATION AND UNIFORMS: All Contractor employees shall wear Contractor provided name badges and uniforms at all times during performance of this contract. The uniform shall have the Contractor's name on it. The Contractor shall provide a sample badge and sample uniform at the post-award conference for government approval.

4.3 CLEANING OF SECURE AREAS: The Contractor shall coordinate scheduled cleaning of secure areas and will instruct cleaning personnel that they shall always remain under escort while in secure areas. Cleaning of secure areas requires a pre-established time schedule. The COR/Contracting Officer will coordinate this cleaning schedule with the Contractor prior to performance of this contract.

The Contractor shall ring the doorbell outside of the secure area on the ground floor of 3230 to gain entry. Attempts to knock may not be heard and will not be accepted as good faith efforts to enter the secure area. In the event the Contractor rings the doorbell and must wait longer than fifteen (15) minutes, the Contractor shall notify the COR via email as soon as possible, no later than one hour after the attempted entry. If the Contractor does not notify the COR within the specified time frame, DLA may seek remedies for non-performance.

CLOSED OFFICES: If an office door is locked/closed, the Contractor shall knock as a measure of good faith to carry out the cleaning services outlined in the Performance Requirements Summary. In the event the Contractor is unable to enter an office/room because it is locked, the Contractor shall notify the COR via email by the close of business on the same day. If the Contractor does not notify the COR within the specified time frame, DLA may seek remedies for non-performance.

4.4 CONTRACTOR ACCESS TO ARMY INSTALLATIONS: Within 15 calendar days following contract award, the Contractor shall request installation and vehicle passes for all Contractor personnel who make frequent visits to or perform work in the buildings cited in the contract. Contractor personnel are required to wear or prominently display Contractor furnished identification badges while visiting or performing work on the installation.

4.4.1 The Contractor shall provide a Personal Data for Installation Pass worksheet with each pass request. A sample form will be provided to the Contractor by the COR. The Contractor shall be responsible for reproducing copies of the worksheet for their own use. This pass request shall be supported with a valid Police Conduct Certificate (Polizeiliches Führungszeugnis) for all employees assigned in the performance of the contract. For other than German national employees, a resident permit and work permit (if applicable) shall be attached to the pass request. A copy of the personal identification document (Personalausweis or Reisepass) shall be attached to the pass request. The Police Conduct Certificate shall not be older than 12 months of date of submission of the listing.

The Contractor shall submit to the COR a pass request for each employee involved in the performance of this contract. The pass request will be screened by the COR and forwarded for processing. The Contractor is required to comply with USAREUR Regulation 604-1, Personnel Security Screening, Army in Europe (AE) Regulation 190-13, The Army Physical Security Program, and AE Regulation 190-16, Installation Access Control. In case of questions concerning the regulations, the Contractor shall contact the COR. The Simply Security Check Questionnaire and the Declaration of Consent to a Simply Security Check shall be filled out and signed by the Contractor, the Contractor employee and, as applicable, the employee's spouse, registered partner, or cohabitant.

4.4.2 All installation pass applicants for the Kaiserslautern area shall register in the Installation Access

Control System (IACS), Pulaski Barracks, Building 2932, Room 101, having the proper information readily available.

4.4.3 During the performance of the contract, the Contractor shall be responsible for requesting and obtaining required identification for newly assigned personnel prior to start of work assignment.

The Contractor shall be responsible for returning credentials and vehicle passes for any employee who no longer requires access to the work site within 15 workdays.

4.4.4 Within 15 workdays upon completion or termination of the contract or expiration of the identification passes, the prime Contractor shall ensure all base identification passes issued to employees and subcontractor employees are returned to the issuing office. The final invoice for payment will not be processed before return of all passes and credentials.

4.4.5 Prior to submitting an invoice for final payment, the Contractor shall obtain a clearance certificate from the issuing office which states all base identification passes have been turned in, accounted for, or transferred to a follow-on contract. This certification shall be submitted to the contracting officer prior to submission of the final invoice for payment.

4.4.6 Failure to comply with these requirements may result in the government withholding final payment from the Contractor.

4.5 QUALITY CONTROL: The Contractor shall develop and maintain a complete Quality Control Plan (QCP) to ensure services are performed in accordance with the Statement of Work. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective/unacceptable services. At a minimum, the Contractor shall develop quality control procedures addressing the areas identified in Section II, Services Delivery Schedule. The description shall include specifics as to the areas to be inspected on both a scheduled as well as unscheduled basis, frequency of inspections, submission quality control inspection schedule, and the title and organizational placement of the inspectors. One copy of the Contractor's Quality Control Plan shall be provided to the contracting officer not later than the post-award conference for approval. An updated copy shall be provided to the contracting office within 15 working days after changes occur.

4.6 QUALITY ASSURANCE: The Government will appoint a COR and an alternate COR to monitor performance and ensure services are received and acceptable in accordance with the Statement of Work. The COR will evaluate the Contractor's performance through periodic on-site inspection of the Contractor's quality control program and receipt of complaints from building personnel.

The Government may decrease the number of quality assurance inspections if Contractor performance dictates. The government will also receive and investigate complaints from various customers located in the building where the Contractor performs the service, however the COR and Contracting Officer shall make the final determination of the validity of customer complaints in cases of disagreement between Contractor and complainant.

4.6.1 On-site records of all inspections conducted by the Contractor and necessary action taken shall be maintained. This documentation shall be made available to the Government during the term of the contract and for the period after contract completion until final settlement of any claims under this contract.

4.6.2 A work scheduling system based on the services indicated in PRS shall be made available to the

Government. A copy of the approved work schedule, complete with the Contractor' s and the COR phone numbers and e-mail addresses, for the respective building shall be posted in the restroom of each building. The Contractor shall post and maintain in restrooms, a control sheet of custodial services indicating date, time, name, and signature of Contractor’s employee verifying services performed. The upmost honesty and integrity will be expected when filling out the restroom control sheet. DLA will use the Contractor’s control sheet to weigh against customer complaints.

4.6.3 Performance Evaluation Meetings. The Contracting Officer may require the contract manager to meet with the contracting officer, COR and other personnel as deemed necessary. The Contractor may also request a meeting with the contracting officer when the Contractor believes that such a meeting is necessary. Written minutes of all meetings shall be documented and signed by the contracting officer. Meeting minutes shall be distributed to all attending parties. If the Contractor does not concur with any portion of the minutes, such non concurrence shall be provided in writing to the contracting officer within 10 calendar days following receipt of the minutes.

4.6.4 The Contractor and the COR shall conduct a monthly performance evaluation meeting. A monthly confirmation document on quality insurance inspections, signed by both parties (COR and Contractor key personnel), is required for system uploads in Wide Area Workflow (WAWF) module of the Procurement Integrated Enterprise Environment (PIEE) to allow proper payment procedures.

4.7 SAFETY REQUIREMENTS.

4.7.1 Proper certification (valid TÜV badge – Germany Safety Certification) is required for Contractor provided safety gear and equipment to perform bi-annual window cleaning, especially for all outside windows on the 2nd and 3rd floors. Proper certification is also required for any equipment being used for the annual cleaning of the awning at Bldg. 3228 (i.e. ladder, lift car, harness, etc.).

4.7.2 All Contractor employees and sub-contractor personnel is required to always wear a safety gear during cleaning performance of the outside windows and the awing, where applicable.

4.7.3 Contractor will inform the COR in advance on the use of any high-reach equipment, to allow for necessary parking arrangements in time for each building affected.

4.7.4 For safety considerations during the cleaning performance in the VTC conference room of Bldg.

3227, Room 003A (basement), a minimum number of four (4) Contractor employees shall be available to assist in safely lifting the glass top (1m x 2.5m).

4.7.5 The Contractor shall provide a list and Material Safety Data Sheets of all cleaning products to be used to the COR.

4.8 GOVERNMENT REMEDIES: Re-performance is the preferred course of action for the government to satisfy performance requirements; however, the government reserves the right to determine performance was unacceptable without requesting re-performance. Tasks re-performed in an acceptable manner do not count against the performance thresholds set forth in the PRS. For services not performed at all or unacceptable service not meeting the performance thresholds of the PRS, the COR shall coordinate a deduction with the contracting officer and the Contractor. In the event of a disagreement between the contracting officer and the contractor, the Contracting Officer will have the final determination, which would be subject to the Disputes clause. The Contractor shall only invoice and get paid for acceptable/satisfactory tasks performed.

4.9 HOURS OF OPERATION: The Contractor shall establish a work schedule including all required cleaning services for each building and shall post this schedule (and any changes). The work schedule shall include a sign-in sheet. The Contractor shall provide copies of the schedule to the COR and Contracting Officer at the post-award conference and thereafter, whenever a change occurs. All custodial services performed under this contract shall be completed between the hours of 07:30 through 12:00 hrs., Monday through Friday, unless otherwise stated by the Contracting Officer or COR in writing.

4.9.1 Holidays. The Contractor is not required to provide services on local national and US government holidays. When a service is required three times per week or less and the time for the service falls on a holiday, the work shall be accomplished on the US Government workday following or preceding the holiday.

US and German Holidays

Day US Holiday 1 January * New Year’s Day 3rd Monday in January Martin Luther King Day 3rd Monday in February President’s Day Last Monday in May Memorial Day 19 June * Juneteenth National Independence Day 4 July * Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day 11 November * Veteran’s Day 4th Thursday in November Thanksgiving Day 25 December * Christmas Day

Day German Holiday

1 January Neujahr (New Year’s Day) ** Karfreitag (Good Friday) ** Ostermontag (Easter Monday) 1 May Tag der Arbeit (Labor Day) ** Himmelfahrt (Ascension Day) ** Pfingstmontag (Whit Monday) ** Fronleichnam (Corpus Christi) 3 October Tag der Deutschen Einheit (Day of German Unity) 1 November Allerheiligen (All Saints Day) 25 December Weilhnachten (Christmas) 26 December Weihnachten (Christmas)

*When the holiday is on a Saturday, the preceding Friday will be the US Gov’t holiday.

When the holiday is on a Sunday, the following Monday will be the US government holiday.

**Indicates date changes each year

4.10 GENERAL DEFINITIONS:

4.10.1 Defect. A service output that does not meet the standard of performance specified in the contract for that service. For example, failure to meet the quality standard of paragraph 1.3.1, Vacuum Area Rug, may be considered a defect of 1.3, Routine Cleaning. Failure to meet the quality standard of paragraph 1.4.1.3, Maintain Floors, may be considered a defect of paragraph 1.4, Periodic Cleaning, and so forth.

4.10.2 Quality Control Plan. The Contractor's plan to ensure services are performed in accordance with the Performance Work Statement.

4.10.3 Performance Requirements Summary (PRS). A listing of service outputs under the contract that are to be evaluated by the COR through periodic on-site inspections and receipt of customer complaints.

4.10.4 Unacceptable Performance. Service that does not conform to quality standards listed in the

Statement of Work but may be re-performed to conform with quality standards.

4.11 CONTRACTOR PAYMENT: The Contractor will be paid monthly upon the submission of a proper invoice for acceptable services performed during the preceding month. The Contractor shall submit the invoice, no later than the 3rd working day of the month following the performance period, utilizing the WAWF module in PIEE.

4.11.1 Any non-payments or withholdings for unacceptable performance shall be evaluated from the

Contractor billing for the month in which the contracting officer makes the determination that a reduction is appropriate, regardless of the period in which the performance occurred. Payment reductions or withholding shall be reflected in the COR’s monthly receiving report. The reduction amount shall be coordinated with the Contractor. Only acceptable services within the performance thresholds shall be invoiced in accordance with section II, PRS, paragraph 2.0.

DOCUMENT LIST

Document Identifier Document Title Appendix I Contractor Deliverables Appendix II Facility Summary Appendix III Performance Requirements Summary (PRS)

APPENDIX I

Contractor Deliverables

Description of Task Completion/Due Date Management Post-Award Conference

• Minutes from Meeting NLT seven (7) calendar days after award

• NLT seven (7) calendar days after award Periodic/Quarterly Facility Inspection

• Copy of inspection checklist (Gov’t)

• Contractor Rebuttal

TBD

• NLT seven (7) calendar days after inspection

• NLT seven (7) calendar days after receipt

Contractor Personnel Data for Base Installation Access

NLT 15 calendar days after award

Request to Replace Key or Essential Personnel

Minimum of 15 calendar days prior to a planned replacement, or within 24 hours following such replacement

Reports Material Safety Data Sheets (MSDS) (SOW 1.8)

Approved Contractor format

Prior to Post-Award Conference; revised as required

Contractor Quality Control Plan (QCP)

(SOW 4.5)

Approved Contractor format

Prior to Post-Award Conference; revised as required

Monthly Invoice (SOW, 4.11) Submitted via

WAWF

3rd working day of the month following the performance period

Contractor Work Schedule (SOW, 4.6.2) Approved Contractor format

Prior to Post-Award Conference; revised as required

One-Time Services Performed (SOW 1.6) Approved Customer format

Next Working Day

Emergency Services (SOW 1.5) Approved Customer format

3 calendar days after the services take place

APPENDIX II

Facility Summary

The information provided below lists major elements, by facility, for services included under this Statement of Work (SOW). Total facility Square Meter (SM) was determined using gross square footage as determined by the Department of Public Works (DPW).

BLDG

# of Outside Ashtrays

# of Toilets

# of Sinks

# of Urinals

# of Windows

# of Radiators

# of Water Coolers

# of Shower

# of Rooms

Sq Meters for Rooms

South East Corner of Bldg 3227 1

3227:BASEMENT-Part I:

(003,003A, 011, 014

AND HALLWAY ONLY) 0 0 0 0 19 4 0 0 4

3227: BASEMENT Part-II:

(009A, 010 AND 013 ONLY) 0 0 0 0 3 3 0 0 3 46

3227: 1ST FLOOR 0 5 7 4 38 30 0 0 19

3227: 2ND FLOOR 0 5 6 4 50 24 1 0 17

3227: 3RD FLOOR 0 0 0 0 31 20 1 0 8

TOTAL B 3227 1 10 13 8 141 81 2 0 51 1,749 /

plus 46

DLA Quad – Pavilion 1

3228 0 3 3 1 14 12 1 0 8

TOTAL B 3228 1 3 3 1 14 12 1 0 8 199

North Side of Bldg 3229 2

3229: BASEMENT 0 0 0 0 20 0 0 0 0

3229: 1ST FLOOR 0 4 4 0 29 13 0 0 11

3229: 2ND FLOOR 0 2 2 3 37 36 1 1 13

3229: 3RD FLOOR 0 2 3 1 18 11 0 0 9

TOTAL B 3229 2 8 9 4 104 60 1 1 33 1,009

3230: 1ST FLOOR 0 6 6 3 25 11 0 0 11

3230 2ND FLOOR 0 4 5 2 14 16 1 0 4

TOTAL B 3230 0 10 11 5 39 27 1 0 15 686

3209 3RD FLOOR 0 11 21 3 21 21 1 0 21 0

TOTAL B 3209 0 11 21 3 21 21 1 0 21 847

TOTAL 4 42 57 21 319 201 6 1 128 4490 plus 46 / 4536