Attachtment 1 - Statement of Work.pdf

STATEMENT OF WORK

For

Brocade-Ruckus Support

1. DESCRIPTION OF WORK

1.1. General Requirement

The Basic Military Training (BMT) Closed Circuit Television (CCTV) system is composed of servers, network switches, workstations, enclosures, and cameras distributed throughout the Basic Military Training (BMT) campus located on JBSA-Lackland Texas and Basic Expeditionary Airmen Skills Training (BEAST) Site on the Chapmann Annex Texas. The BMT CCTV system is a direct result of the AETC/CC directed Woodward Report recommending a centralized video storage system outside of individual squadron management.

1.2. Scope

Vendor shall provide all levels of service to enable the BMT CCTV office to service and maintain all currently installed Brocade ICX network switch assets through the technical resources available from Commscope Inc. This includes direct technical phone and email support, prioritized support depending on nature of issue, committed response times, product updates as available, self-service support, eLearning courses, and the Technical Assistance Center (TAC), an online (internet) resource available to support subscribers at https://support.ruckuswireless.com.

1.3. General Information

1.3.1. BMT CCTV is an independent network system that is not connected to the global internet nor any other network. Consequently, remote access to the system by the vendor or Ruckus/Brocade technicians is not available. Service or repairs shall be coordinated between Ruckus/Brocade, and the BMT onsite network managers.

1.3.2. The BMT CCTV system currently utilizes eighty-one (81) Brocade ICX network switch assets of the following types: 44 ICX6450-x, 9 ICX6610-x, 18 ICX7250-x, and 10 ICX7450-x. See equipment list (Table 1) for details.

2. REQUIREMENT

2.1. Watchdog/Essentials Support package.

2.2. Service level agreement with committed response times.

2.3. Support escalation services and technical/non-technical Brocade/Ruckus related case management.

2.4. Technical Support Specifications

2.4.1. Vendor shall provide 24 hour x 365 day access to English speaking Brocade/Ruckus support teams via phone and email.

2.4.2. Vendor shall prioritize support to promptly address critical system issues with guaranteed response times meeting the following requirements:

Case Severity Technical

Engagement Time Communication

Frequency Management

Escalation Severity 1 Critical Within 30 minutes Updates hourly 2 hours

Severity 2 High Within 1 hour Updates every 12 hours 1 business day

Severity 3 Medium Within 6 hours Updates daily Not applicable

Severity 4 Low Within 8 hours Updates every 3 days Not applicable

F2MTBG0255AW02 - Brocade Ruckus Support

10 Oct 20 Statement of Work 1 of 6 https://support.ruckuswireless.com/

2.5. Hardware Support Specifications for all ICX6450, ICX6410, ICX7250 and ICX7450 devices

2.5.1. Next Business Day Parts (NBD PRTS). Provide next-business-day response for parts replacement.

2.5.2. Physical installation of the replacement part and defective product return shall be performed by the customer.

2.5.3. Target response time objective clock may begin from the time support has determined a replacement is required.

2.5.4. Remote Support (RMT) provide 24 x 7 access to the TAC, software updates, and online self-service tools.

2.6. Software Support Specifications

2.6.1. Provide 24/7 access to the TAC, firmware updates, and online self-service tools for standalone software products.

3. WORK HOURS

3.1. The vendor shall be accessible by phone or email 24 hours a day, 7 days a week for the length of the contract.

4. PERIOD OF PERFORMANCE

4.1. The period of performance shall be three years from time of award.

5. EQUIPMENT

5.1. The Brocade ICX Network switches currently in use:

Item Product Serial Number

1 ICX6450-24P-

BZR2510K02T

2 ICX6450-24P-

BZR2510K02W

3 ICX6450-24P-

BZR2510K02Y

4 ICX6450-24P-

BZR2510K02Z

5 ICX6450-24P-

BZR2510K031

6 ICX6450-24P-

BZR2510K032

7 ICX6450-24P-

BZR2510K033

8 ICX6450-24P-

BZR2510K034

9 ICX6450-24P-

BZR2510K035

10 ICX6450-24P-

BZR2510K036

11 ICX6450-24P-

BZR2510K038

12 ICX6450-24P-

BZR2510K039

13 ICX6450-24P-

BZR2510K03A

14 ICX6450-24P-

BZR2510K03B

15 ICX6450-24P-

BZR2510K03C

16 ICX6450-24P-

BZR2510K03D

17 ICX6450-24P-

BZR2513K063

18 ICX6450-24P-

BZR2513K066

19 ICX6450-24P-

BZR2522J03N

20 ICX6450-24P-

BZR2543L02G

21 ICX6450-24P-

BZR2543L02J

22 ICX6450-24P-

BZR2543L02L

23 ICX6450-24P-

BZR2543L02N

24 ICX6450-24P-

BZR2543L02S

25 ICX6450-24P-

BZR2543L02T

26 ICX6450-24P-

BZR2543L02V

27 ICX6450-24P-

BZR2543L02W

28 ICX6450-24P-

BZR2543L02X

29 ICX6450-24P-

BZR2543L032

30 ICX6450-24P-

BZR2543L033

31 ICX6450-24P-

BZR2543L035

32 ICX6450-24P-

BZR2543L037

33 ICX6450-24P-

BZR2543L03A

34 ICX6450-24P-

BZR2543L03B

35 ICX6450-24P-

BZR2543L03G

36 ICX6450-24P-

BZR2543L03H

37 ICX6450-24P-

BZR2543L03J

38 ICX6450-24P-

BZR2543L03K

39 ICX6450-24P-

BZR2543L03T

40 ICX6450-24P-

BZR2543L03W

41 ICX6450-24P-

BZR2543L03Z

42 ICX6450-24P-

BZR2543L040

43 ICX6450-24P-

BZR2543L041

44 ICX6450-24P-

BZR2547K0CZ

10 Oct 20 Statement of Work 2 of 6

45 ICX6610-24P-

BXM2510K177

46 ICX6610-24P-

BXM2510K17B

47 ICX6610-24P-

BXM2510K17K

48 ICX6610-24P-

BXM2510K17N

49 ICX6610-24P-

BXM2510K17S

50 ICX6610-24P-

BXM3840L098

51 ICX6610-24P-

BXM3840L09F

52 ICX6610-24P-

BXM3840L09M

53 ICX6610-24P-

BXM3840L09P

54 ICX7250-24P DUI3849N05X

55 ICX7250-24P DUI3849N063

56 ICX7250-24P DUI3849N067

57 ICX7250-24P DUI3849N06A

58 ICX7250-24P DUI3849N06F

59 ICX7250-24P DUI3849N06R

60 ICX7250-24P DUI3849N06S

61 ICX7250-24P DUI3849N06T

62 ICX7250-24P DUI3849N06V

63 ICX7250-24P DUI3849N06W

Item Product Serial Number

64 ICX7250-24P DUI3849N07F

65 ICX7250-24P DUI3849N07L

66 ICX7250-24P DUI3849N07R

67 ICX7250-24P DUI3849N07W

68 ICX7250-24P DUI3849N088

69 ICX7250-24P DUI3849N093

70 ICX7250-24P DUI3849N095

71 ICX7250-24P DUI3849N097

72 ICX7450-24P CYU3302P01R

73 ICX7450-24P CYU3302P04D

74 ICX7450-24P CYU3302P08M

75 ICX7450-24P CYU3302P061

76 ICX7450-48 CYQ3345N007

77 ICX7450-48 CYQ3303P04Y

78 ICX7450-48 CYQ3303P087

79 ICX7450-48P CYR3344N0M2

80 ICX7450-48P CYR3344N0MC

81 ICX7450-48P CYR3345N055

Table 1: Equipment List

6. SECURITY REQUIREMENTS

6.1. Obtaining and Retrieving Identification Media. As prescribed by the AFFARS 5352.242-

9000, Contractor access to Air Force installations, the contractor shall comply with the following requirements:

6.1.1. The contractor shall obtain base identification and vehicle passes for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract.

6.1.2. No later than three days prior to start of contract work, the contractor shall submit a written request on company letterhead (or e-mail correspondence) to the project manager (with copy to contract administrator) listing the following: project title, project number, contract number, location of work site, contract start and stop dates, work schedule, and names of contractor employees needing access to the base, including full legal name, date of birth, sex, race, SSAN, state issued I.D. Card/Driver’s License number, and name of sub-contractor if not employed directly by contractor (Government will provide template to be used in submitting visitor pass request). The authorized program manager will endorse the request and forward it to the issuing base pass and registration office or security forces for processing. Contractors shall present government (state or federal) issued ID, and INS Form 9 (I9), before being issued a pass to enter the installation. A Wants and Warrants check is conducted for every person before a pass is issued. Personnel employed by the contractor are required to get a pass for their privately owned vehicles at the installation Visitor Reception Center, with proof of following:

(1) Liability Insurance

(2) Current License Plates

(3) Current State Inspection Sticker (If Required)

(4) Valid State Driver License

(5) A phone number for sponsor on base

10 Oct 20 Statement of Work 3 of 6

6.1.3. Vehicles owned by the contractor with the company name permanently printed on them are not required to obtain a pass as long as a current work order is presented at the time of entry. However, current liability insurance, state inspection sticker, and registration is required. The person driving the vehicle is required to have a valid operator license for the type of vehicle.

6.1.4. The contractor is responsible for ensuring employees report to the installation Visitor Reception Center, to present their Form I-9 (Employment Eligibility Verification).

6.1.5. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to contractor employees are returned to the issuing office. If a contractor employee has been terminated, the pass shall to be retrieved and returned to Security Forces so that employee does not have base access. If the pass is not retrieved then SF shall to be notified so base access is not allowed.

Upon completion of the contract return all issued installation access passes to the issuing authority.

6.1.6. Failure to comply with these requirements may result in withholding of final payment.

6.2. Pass and Identification Items.

The Host Unit shall ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles:

6.2.1. Installation Access Pass (IAP) (DBIDS), Visitor/Vehicle Pass (AFMAN 31-116), used for contracts for less than one year to include one-day visits (i.e. warranty work).

6.2.2. Installation Access Card (IAC) (DBIDS), Civilian Identification Card (AFMAN 31-113), used for contracts for more than one year or more which do not require access to controlled areas or government computer systems.

6.2.3. DoD Common Access Card (CAC), (AFI 36-3026), used for contracts for more than one year and requirement exists for access to the government computer systems and software.

CAC applications are accomplished by Trusted Agents via the Trusted Agent Sponsorship System (TASS).

6.3. Suitability Investigations.

6.3.1. For contracts requiring IT-Level III computer access, contractor personnel shall successfully complete, as a minimum, a Tier 1 background investigation (formerly known as a NACI), before being issued a CAC and operating government furnished workstations.

The contractor shall comply with, DoDM 5200.02, Procedures for the Department of Defense Personnel Security Program, AFPD 17-1 Information Dominance Governance and Management, AFMAN 17-1301, Computer Security and AFI 17-130, Cybersecurity Program Management, requirements. Tier 1 investigations requests are initiated using the Standard Form (SF) 85 and are submitted to the installation Information Protection Office through the using agency’s Security Assistant (SA) within five days of contract start. Tier 1 investigations are provided by the government at no additional cost to the contractor.

6.3.2. For contracts requiring IT-Level I and II access with no access to classified material, the contractor shall complete a Tier 5 (formerly SSBI) or Tier 3 (formerly NACLC and ANACI) investigations, respectively. These investigations are submitted using the SF 86, and are submitted to the Information Protection Office through the using agency’s SA within five days of contract start. These investigations are provided by the government at no additional cost to the contractor.

6.3.3. For contracts requiring routine access to the installation in excess of 180 days, the contractor shall complete a Tier 1 investigation. These investigations are submitted using the SF 85, and are submitted to the Information Protection Office through the using agency’s SA within five days of contract start.

10 Oct 20 Statement of Work 4 of 6

6.4. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee's name, social security number, and date of investigation if service work involves unescorted entry to Air Force restricted or other sensitive areas designated by the installation commander. The list shall be validated and signed by the company supervisor, and provided to the contracting officer prior to the contract start date. Updated listings shall be provided when an employee's status or information changes.

6.5. Freedom Of Information Act Program (FOIA). The contractor shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The contractor shall comply with AFI 33-332, Air Force Privacy and Civil Liberties Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. The contractor shall remove or destroy official records only in accordance with AFMAN 33-363, Management of Records, or other directives authorized in AFI 33-364, Records Disposition—Procedures and Responsibilities.

6.6. Reporting Requirements. The contractor shall comply with AFI 71-101, Volume- 1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

6.7. Entry Procedures to Controlled/Restricted Areas. Contractor personnel requiring unescorted entry to areas designated as controlled or restricted areas by the installation commander shall comply with installation’s access requirements and shall possess, as a minimum, a favorable suitability determination. These requirements are contained in AFI 31-101, Integrated Defense, for installation access procedures and AFMAN 16-1405, for suitability determinations. The contractor shall comply and implement local base procedures for entry to Air Force controlled areas.

6.8. Additional Security Requirements. In accordance with DoDM 5200.01 and AFI 16-1404, Air Force Information Security Program, the contractor shall comply with AFMAN 33-152, User Responsibilities and Guidance for Information Systems ; AFI 17-130, Air Force Cybersecurity Program Management; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC); and AFI 10-701, Operations Security (OPSEC). The contractor shall comply with DoD Standard 22/Force Protection Condition Measures, DoD Standard 25/Level I-AT Awareness Training, and associated tasking contained in AFI 10-245, Antiterrorism (AT) standards. Level I AT Awareness training is available for contractor personnel and can be requested by calling installation Antiterrorism Office.

6.9. Physical Security. Areas controlled by contractor employees shall comply with base Operations Plans/instructions for FPCON procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The contractor shall safeguard all government property, including controlled forms, provided for contractor use. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. During increased FPCONs, contractors may have limited access to the installation and should expect entrance delays.

6.10. Lock Combinations. The contractor shall establish procedures in local Security Instructions ensuring lock combinations are not revealed to unauthorized persons and ensure the procedures are implemented.

6.11. Traffic Laws. The contractor and their employees shall comply with base traffic regulations.

7. RECORDS MANAGEMENT

10 Oct 20 Statement of Work 5 of 6

"The Contractor shall manage all data created for Government use or legally controlled by the Government, in support of the functional activity or required by AF publication, IAW with the AF Records Management procedures in Air Force Instruction (AFI) 33-322, Air Force Manual (AFMAN) 33- 363 and Air Force Instruction (AFI) 33-364 (or their subsequent replacements)".

10 Oct 20 Statement of Work 6 of 6

STATEMENT OF WORK