Attachment V QASP and Matrix CPFP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued thereunder. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance of this QASP is provided under the Federal Acquisition Regulation (FAR) 52.212-4 “CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT 2003), paragraph (a), which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representative.

3. SCOPE

The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government representatives shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from students’ critique. The COR shall maintain a summary log of all formally received critiques as well as a copy of each critique in a documentation file.

Periodic Audits – The COR will conduct periodic audits of the class to ensure adherence with the Performance Work Statement (PWS), to ensure the accuracy of the information presented by the instructor, and to ensure the professionalism and competency of the instructor. Audits may be performed by the COR, the course supervisor, or a designated representative.

Routine Inspection - The COR will inspect the documentation that is received from the instructor after every convening of the course. The COR will also monitor that the contractor is in compliance with all terms of the contract.

7. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance File. All such records will be retained for the life of this contract.

8. INCENTIVES/DISINCENTIVES

The COR makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost to the Government, to replace or correct work that fails to meet contract requirements.

9. COMPETENT PERSON FALL PROTECTION (CPFP) COURSE QASP MATRIX

Deliverable or Service

Requirement

Measurement /Metric Performance

Standard Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are not met

Course Completion Report (per paragraph 4.6)

Accuracy and Timeliness

All class in formation required by the contract shall be submitted to the COR within 30 business days of the completion of the course.

0.00%

Review and Inspection

Request corrective action from contractor in accordance with Contractor Quality Assurance Plan.

Contract Discrepancy Report may be completed.

Failure to comply may be documented in Contractor Performance Assessment

Reporting System (CPARS) and in future requests for Past

Performance information Student

Critiques (per 4.15)

Quantity The instructor shall collect critiques from at least 95% of the students in attendance.

5.00% Review and Inspection

Request corrective action from contractor in

Performance Assessment

Reporting System (CPARS) and in future requests for Past

Performance information Qualified Instructors and turnover (per paragraph 4.4)

Frequency Contractor shall not have more than a 20% turnover rate during the life of the contract

0.00% Review and Inspection

Request corrective action from contractor in

Performance Assessment

Reporting System (CPARS) and in future requests for Past

Performance information Audits (per paragraph 8.4) Timeliness Contractor shall make the necessary corrections either within 30 days of notification or before the next class convening, whichever occurs first.

0.00% Review and Inspection

Request corrective action from contractor in

Performance Assessment

Reporting System (CPARS) and in future requests for Past

Performance information Invoices (per paragraph 1.6.21)

Accuracy and Timeliness

Completed invoices will include the fixed price cost for the convening’s taught, as well as any reimbursement for travel and per diem.

Within fifteen (3) working days after the last day of the course offering.

Review and Inspection

Request corrective action from contractor in

Performance Assessment

Reporting System (CPARS) and in future requests for Past

Performance information

Service Contract

Reporting

(SCR)

Timeliness

Contractor shall ensure all required SCR data be reported no later than

October 31 of each calendar year.

2.00% Review and Inspection

Request corrective action from contractor in

Performance Assessment

Reporting System (CPARS) and in future requests for Past

Performance information Combatting

Trafficking in Persons

Surveillance

Compliance in accordance with FAR

Clause 52.222-

Contractor must comply in accordance with FAR

Clause 52.222-50

0.00%

Review and Inspection

Request corrective action from contractor.

Failure to comply may result in the removal of the contract.

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