Attachment I - Statement of Work.pdf

1333ND22QNB770425

Combined Synopsis/Solicitation Attachment I – Statement of Work

1 | P a g e

I. BACKGROUND INFORMATION

The National Institute of Standards and Technology (NIST), Information Access Division Biometrics Research Lab was created to support NIST biometrics research, standards, and evaluations. NIST requires the use of large data sets for evaluations that can be shared between Linux and Microsoft Windows computer blades. The computer blade hardware needs to be powered by uninterruptable power supplies (UPS) battery backup units to protect the hardware from power surges, brownouts, and power loss.

II. PURPOSE

To support its mission, the Information Access Division Biometrics Research Lab requires repair and maintenance services for its pre-existing Eaton 9390 UPS battery backup units so that the batteries may operate without extended interruption and achieve their optimal performance.

III. SPECIFIC REQUIREMENTS

The Contractor shall provide repair and maintenance services for the following Eaton 9390 UPS:

Serial Number Model Description Battery Type, Quantity Coverage Type

ED504CBB06 9390-100-120 VRLA Sealed, 80 Battery Labor Adder EE121CBB03 9390-100-120 VRLA Sealed, 80 Battery Labor Adder ED503CAB13 9390-20-40 VRLA Sealed, 40 Battery Labor Adder

Quantity 2, Eaton 9390-100-120, VRLA Sealed, 80 Flex: 8 Hour Response, 7x24 Cvg Only. After Hours (7x24) with Parts & Labor

• 8 HR Response Time

• 1x per term: UPS Preventive Maintenance, Business Hours (5x8)

• 1x per term: Sealed Battery Preventive Maintenance, Any Time

Quantity 1, Eaton 9390-20-40, VRLA Sealed, 36 Flex: 8 Hour Response, 7x24 Cvg Only After Hours (7x24) with Parts & Labor

• 8 HR Response Time

• 1x per term: UPS Preventive Maintenance, Business Hours (5x8)

• 1x per term: Sealed Battery Preventive Maintenance, Any Time

Preventive Maintenance

The Contractor shall provide a minimum of 1 preventive maintenance visits during the one-year term. These service visits shall include:

• Electronics (UPS Power Module, DC, PDU, Flywheel,) preventive maintenance;

• Visual inspection of the internal and external operating parameters, environmental parameters, battery cabinet checks, and monitoring system parameters;

• Measure and record individual cell/battery float voltages and overall float voltage;

• Visually inspect conditions and appearance of the battery connectors, cables, and associated hardware, battery covers, containers, post seals and battery racks;

• Provide reports for each preventive maintenance visit in accordance with

Section VI.

2 | P a g e

The Contractor shall coordinate a mutually acceptable date and time for the preventive maintenance visits with the Technical Point of Contact (TPOC).

Service Calls and Service Conditions

The Contractor shall respond to all NIST request for service calls in the event of equipment failure, which require immediate repair.

The Contractor shall provide travel, labor, and parts that require replacement.

The Contractor shall respond to service calls during NIST regular business hours (Monday through Friday 8:30 a.m. to 5:00 p.m. Eastern Time).

In the event that the Contractor is unable to resolve the problem during NIST’s initial service call (i.e. remotely), the Contractor shall provide on-site support 24 hours after service call to expedite a solution for NIST.

The Contractor shall be responsible for obtaining all parts required for all repairs and maintenance.

The Contractor shall ship replacement parts no later than 2-3 business days after identifying the need for a replacement part for the covered equipment.

All repairs must result in the equipment meeting the manufacturer’s specifications.

The Contractor shall only employ tools, instruments, test apparatus, methodologies, techniques, and practices approved for use with the hardware and software by the original equipment manufacturer (OEM).

The Contractor shall provide field service representatives that are fluent in the operation of the hardware and software and have been approved by the OEM to perform repair and maintenance services.

Software and Firmware Updates

The Contractor shall provide NIST software and firmware updates to NIST immediately following the release of any such updates.

Telephone Support

The Contractor shall provide telephone support for the covered hardware and software during regular business hours. Telephone support shall include responses to questions about Service issues that can be diagnosed and resolved over the telephone.

IV. PERIOD OF PERFORMANCE

The Period of Performance shall be for a base period of one-year and three one-year option periods as follows:

Base Period: November 21, 2022 through November 20, 2023 Option Period I: November 21, 2023 through November 20, 2024

3 | P a g e

Option Period II: November 21, 2024 through November 20, 2025 Option Period III: November 21, 2025 through November 20, 2026

V. PLACE OF PERFORMANCE

Performance shall take place at the NIST Gaithersburg, MD campus.

VI. DELIVERABLES

The Contractor shall submit a service ticket prior to departure from NIST on any given service call for maintenance and repairs. The service ticket shall include the following:

1. Date and time of arrival to NIST;

2. Description of service performed;

3. Name and quantity of any parts that were repaired;

4. Name and quantity of any parts that were replaced;

5. Date and time of departure from NIST;

6. Diagnostic test results or narrative summary demonstrating that the hardware and software are meeting the manufacturer’s specifications;

7. Any comments or recommendations;

8. Signature of Contractor’s service personnel;

9. Signature block from Technical Point of Contact (TPOC) accepting the service rendered.

VII. TRAVEL

Travel to the NIST Gaithersburg, MD campus is required. All travel expenses shall be the responsibility of the Contractor.