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Supplier Scorecard Supplier performance is a key component to the success of the program. Supplier Scorecard utilizes fact-based metrics from the VMS tool data to allow the State and the MSP to objectively evaluate the value the State receives from the supplier community. Flexible scoring allows the state to do side-by-side comparisons and overall rank across all active suppliers based on the competencies the State defines. The supplier scorecard will track performance over time and measure progress around the State’s strategic goals. The Supplier Scorecard provides very high-level scoring in an intuitive, easy to understand format, but also allows the State to dive deep into in-depth analysis depending on the level of detail needed. The metrics leveraged in the scorecard are broken into three main categories that the State values most in a supplier which are quality, cost, and efficiency. Criteria for metrics in these categories are listed below.
| Metric Name (External Name) |
| Metric Points |
| % of Category |
| Category % |
Cost
| Submit To Request Rate Variance |
| 40 |
| 50.00% |
| Offer Accepted to Request Rate Variance |
| 40 |
| 50.00% |
| Cost Totals |
| 80 |
| 100.00% |
| 11.76% |
Efficiency
| First Candidate Response Time |
| 40 |
| 33.33% |
| Interview Response Time (Business Time) |
| 40 |
| 33.33% |
| Offer Response Time (Business Time) |
| 40 |
| 33.33% |
| Efficiency Totals |
| 120 |
| 100.00% |
| 17.65% |
Quality
| Placements Count |
| 100 |
| 20.83% |
| Supplier Response Ratio |
| 80 |
| 16.67% |
| Average Interview Rating |
| 50 |
| 10.42% |
| Offer Rejected Ratio |
| 50 |
| 10.42% |
| Submit To Interview Ratio |
| 50 |
| 10.42% |
| Interview To Hire Ratio |
| 50 |
| 10.42% |
| Unfavorable Termination Ratio |
| 50 |
| 10.42% |
| Candidate Offer Acceptance |
| 50 |
| 10.42% |
| Quality Totals |
| 480 |
| 100.00% |
| 70.59% |
100.00%
Category Definitions & Scoring Ranges
Cost Metrics
Submit to Request Rate Variance – The percent deviation of the offer accepted rate from the client requested rate for each supplier in a particular quarter.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
Offer Accepted to Request Rate Variance – The average percent variation between the offer accepted rate and the client requested rate, for each supplier in a particular quarter.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
Efficiency Metrics
First Candidate Response Time – The time in calendar days between the supplier’s received date and their first submitted candidate response date..
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| 1.00 Days - 1.99 Days |
| B |
| 30 |
| 2.00 Days - 2.99 Days |
| C |
| 20 |
| 3.00 Days - 3.99 Days |
| D |
| 10 |
Interview Response Time – The average time in days from when an interview is requested to when it is scheduled. This report calculated in business days.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| 1.00 Days - 1.99 Days |
| B |
| 30 |
| 2.00 Days - 2.99 Days |
| C |
| 10 |
| 3.00 Days - 3.99 Days |
| D |
| -10 |
Offer Response Time – The average time in days from when an offer is made to when it is accepted. This report is in business days
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| 1.00 Days - 1.99 Days |
| B |
| 30 |
| 2.00 Days - 2.99 Days |
| C |
| 20 |
| 3.00 Days - 3.99 Days |
| D |
| 10 |
Quality Metrics
Placements Count – The count of placements in a particular quarter for each supplier.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| Max Points |
| 8 Placement(s) - (+) ∞ |
| A |
| 5 |
| 100 |
| 6 Placement(s) - 7 Placement(s) |
| B |
| 5 |
| 35 |
| 4 Placement(s) - 5 Placement(s) |
| C |
| 5 |
| 25 |
| 2 Placement(s) - 3 Placement(s) |
| D |
| 5 |
| 15 |
| (-) ∞ - 1 Placement(s) |
| D- |
| 5 |
| 5 |
Supplier Response Ratio – The ratio of received requests (with at least one submitted candidate) to the total number of received requests.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
Submit to Interview Ratio – The supplier's overall Submit to Interview Ratio across all requisitions that had at least one candidate interviewed in the particular quarter.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| 10.00 to 1 - 15.99 to 1 |
| B |
| 40 |
| 16.00 to 1 - 29.99 to 1 |
| C |
| 30 |
Interview To Hire Ratio – The supplier's Interview to Hire Ratio across all requisitions that had at least one candidate hired in the particular quarter.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| 3.99 to 1 - 6.00 to 1 |
| B |
| 40 |
| 6.01 to 1 - 10.00 to 1 |
| C |
| 30 |
Average Candidate Interview Rating – The average interview rating of supplier's candidates that were submitted in a particular quarter.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| Rated 3.00 - Rated 3.99 |
| B |
| 40 |
| Rated 2.50 - Rated 2.99 |
| C |
| 10 |
| Rated 2.00 - Rated 2.49 |
| D |
| -20 |
Offer Rejection Ratio – The ratio of suppliers who had a candidate that rejected an offer at some point in the procurement workflow life cycle.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
| 10.00 to 1 - 15.99 to 1 |
| B |
| 20 |
| 16.00 to 1 - 19.99 to 1 |
| C |
| 10 |
| 20.00 to 1 - 29.99 to 1 |
| D |
| 0 |
Unfavorable Termination Ratio – Ratio of unfavorable terminations to all terminations.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |
Candidate Offer Acceptance – The ratio of suppliers who had a candidate that accepted the offer at some point in the Procurement workflow life cycle.
| Metric Value Range |
| Grade Awarded |
| Points Awarded |