Attachment_C_V2_Mobile_Parking_Payment_System_Management_Response.docx

City of Seattle Management Response Vendor’s Name: ______________________________________________________________

City of Seattle RFP# TR0-6482 Title: Mobile Parking Payment System Management Response

1. Company Experience Please provide a brief company history and overview.

2. Company Organization

Please attach an organization chart, i.e. a chart showing the structure of the entire organization.

How many employees are associated with these types of products/systems does the company have in each of the following categories?

Customer Support: # employees

Installation & Training: # employees

Product Development: # employees

Sales, Marketing: # employees

Average annual staff turnover rate for employees in key staff positions

Location of office that will serve as the primary contact during implementation

Title of Organization:

Identify the closest meeting location that your company has for the Seattle area

Company ownership name, percent of parent ownership revenue provided by mobile vendor, and last date of ownership change or acquisition

3. Previous Experience & References As an Attachment, list all contracts with similar scope and magnitude held within the previous five years. If you are a national company, you may list all contracts held by the office that will serve the City of Seattle. Provide: Client’s name, contact person’s name, title, telephone number and/or email address, the dollar value of the contract, the contact start and completion dates, and a brief description of the items provided by your firm. Indicate whether the contract was similar in size, scope, and/or complexity as required by the City in this solicitation. These may be contacted and used as references, along with other sources that may be provided to the City in your response or that are otherwise known to the City.

The City will contact users of the Vendor’s product and services for references. References will be used on a pass/fail basis. At the City’s discretion, a negative or failed reference may result in a proposal being disqualified from consideration. The City may use any former client, whether or not they have been submitted by the Vendor as references, and the City may choose to serve as a reference if the City has had former work or current work performed by the Vendor. Although the City anticipates completing reference checks at this point in the process, the evaluation committee may contact the client references of the Vendors or other sources in addition to those specifically provided by the Vendor, at any time to assist the City in understanding the product.

4. Project Team Matrix Complete the matrix with the number of years of experience for each proposed team member/key staff in each subject area.

5. Key Staff

Describe the project roles and responsibilities for each key staff member and sub-contractor identified in the Project Organizational Diagram Team Matrix.

6. Key Staff Experience

Vendor shall provide resumes and three (3) references from previous clients for all key staff members. Resumes for each person shall include the following information:

· Current position with the Vendor

· Years with the company

· Project position to be staffed

· Education and Training

· Work experience, including past positions with the Vendor’s company

· Technical skills and qualifications relevant to the project

· Specific description of experience in working with the proposed software/system, including experience in system design, installation, support, training or management

7. Location of Key Staff or Project Team The City prefers to work with a Vendor that has key staff or project teams located near The City. Provide a list that describes the geographic distribution of key staff members. If key staff members or project teams are available to work locally, please provide information regarding the duration of their availability.

8. Key Staff Assignment Priority

In responding to this RFP, Vendor warrants that any key staff members identified by the Vendor and accepted by the City shall be dedicated to the City’s project as that person’s primary assignment for the duration of such person’s employment by the Vendor and that any change in assigned key staff is subject to prior City approval in writing.

9. Project Management Designate the Project Manager who will have overall, daily responsibility for the project. This person will be responsible for the Vendor’s project management and coordination with the City.

Provide an organizational chart that shows the Project Manager’s reporting relationships within the Vendor’s organization. The Vendor should also describe the type and level of authority vested in the Project Manager in regards to coordinating the Vendor resources in support of the project.

10. Project Manager Qualifications The Vendor must provide detailed information regarding the designated Project Manager’s experience with projects of similar size and complexity. In addition to the information provided above, list and describe all projects performed by the Project Manager for similar work.

11. Proposed Schedule and List of Deliverables Attach a proposed schedule and list of deliverables. Include dates, time and acceptance periods. At a minimum response shall include:

· Integration and transition plan

· Sign installation and public communications

· Testing and training

· City Rate API incorporation

Based on past experience with projects of this size and scope, please describe the level of staffing support required of the City for these deliverables.