Attachment B - Quality Assurance Surveillance Plan.docx

Appendix B

QUALITY ASSURANCE SURVEILLANCE PLAN

OFFICE OF CREDIT RISK MANAMGENT

STAFF AUGMENTATION - SUPPORT SERVICES

Quality Assurance Surveillance Plan

The contractor shall develop, implement, and execute a detailed Quality Assurance Plan (QAP) that provides for inspections of all services and deliverables to verify conformance to acceptability standards specified in the task order. The contractor shall provide a Draft of its QAP as part of their proposal and then after award deliver a Final copy to the COR via email not later than 7 days after the post award conference. The QAP is considered a “living document” and as such, shall be revised by the contractor as its conditions changes. The QAP shall include provisions for responding to and incorporating technical direction and comments from the COR; descriptions of the techniques to be employed for producing and validating services and deliverables conforming to the acceptable quality standards in the contract, and a description of “checks and balances” that shall be used to ensure the government receives quality services.

Within 30 days of the contract Award, the Contractor shall provide a Final QAP that will provide for complete quality control for all Reports, Letters, and Agreements to be issued. The QAP shall include a defined process and personnel identification by title. The QAP shall also include Communication Plan to ensure effective communication between SBA Personnel and Contract staff, to ensure the objectives of the contract are being met. The QAP should also address the concerns listed below;

• The development and implementation of

· Procedures to identify and bring to the attention of SBA any potential conflicts of interest that exist as a result of providing risk oversight services and information control policy that includes confidentiality requirements.

• The Contractor is obligated by the terms of its contract (including any corresponding confidentiality agreement) to (i) safeguard the Confidential Information as set forth in this Agreement; (ii) return, or certify to the SBA the destruction of, all copies of the Confidential Information at the conclusion of its engagement with the SBA; (iii) not use the Confidential Information for any purpose other than in connection with its engagement with the SBA; and (iv) not disclose the Confidential Information outside of the Contractor without the prior written approval of the SBA.

Staff Augmentation Support Services Appendix B – Quality Assurance Plan Page 40