Attachment_B_Customer_Work_Flows_Clark_County.pdf

This document is a WIOA (Workforce Innovation and Opportunity Act) Job Seeker Workflow diagram detailing the step-by-step process for customer engagement and service delivery in workforce development programs. The workflow appears to be specific to Clark County's workforce system, illustrating the comprehensive approach to assisting job seekers through various stages of career services, from initial registration to job placement and follow-up.

The workflow outlines a structured progression for both new and returning customers, including core services, basic career services, self-paced services, and intensive services. Key elements include eligibility screening for WIOA Adult/Dislocated Worker and Youth programs, comprehensive assessments, individual employment planning, and various training options such as work experience, skills training, classroom training, job search training, and on-the-job training. The diagram demonstrates a systematic approach to supporting job seekers, with multiple decision points and pathways leading to job placement, follow-up, and program completion, with additional options for referral to partner services or CCMEP (Comprehensive Case Management and Employment Program) as needed.