Attachment A_Statment_of_Work_Web_Based_Postage Services _RFQ000904.pdf

STATEMENT OF WORK

Web Based Postage Services

FFD/Logistics Unit

September 04, 2024

1.0 Scope

The purpose of this order is to procure web-based postage meters and scales for the Federal Bureau of Investigations (FBI) and satellite facilities located in 331 locations. The Contractor shall also provide, service and maintain mailing system equipment for processing official mail and packages. At a minimum, each mailing web-based system shall include a postage meter scale and associated peripherals. Contractor tasks include refresher training, and maintenance of the solution. Contractor tasks for the mailing system shall include project management, equipment delivery, installation setup and testing, training and refresher training, equipment/system maintenance, and contractor hosted enterprise-wide carrier pricing and accounting software, administration, and database management (to include reports).

1.1 Background - The GOVERNMENT processes official mail with 331 postage meters at 331 locations throughout the Federal Bureau of Investigations (FBI). While all of these locations are overseen by the Official Mail Manager, this is not a full- time position and processing mail is the primary duty of the official mail clerk. Consequently, the GOVERNMENT relies on automation to minimize errors, minimize the time spent handling and processing mail and improve overall management and budgeting efficiency.

Volume and type of mail processed at each location can vary significantly. GOVERNMENT requires mailing systems with different or adaptive levels of processing capabilities and features (High Volume, Medium Volume and Low Volume). Additionally, GOVERNMENT requires the contractor to support and maintain each postage meter and mailing system and train users to operate the equipment.

1.2 Order shall be on a term of one base year with 4 one year options totaling 60 months. All equipment, items and maintenance shall be from the contractor’s GSA Contract.

2.0 Objective

The objective of this requirement is to obtain all equipment and services necessary for mail processing and small package carrier processing. All equipment obtained under this order shall be provided on a lease to own basis. The lease shall include all equipment to meet this requirement, secure contractor provided off-site hosting services that meet federal security requirements, provide enterprise software that meets federal security requirements and equipment maintenance as well as initial stock of meter related supplies.

Reducing carrier charges and overhead costs are a key component of this procurement. The enterprise software provided shall include a fully integrated rate shopping capability that enables the system to choose the most economical mail carrier and class available from GOVERNMENT approved carriers. Specific requirements for each major category are outlined below.

In addition, this procurement is to obtain enterprise software and contractor system hosting that can be expanded in the future to offer shared resources of systems to other Agency locations as the need arises.

3.0 General Requirements

3.1 The contractor shall provide software and user accounts for all new mail systems equipment based on the volume listed in Attachment 1 and provide all necessary software, installation and initial setup, initial supplies; preventive and all problem maintenance for the equipment, rate-changes, software updates, training and customer support services for the GOVERNMENT’s Headquarters Mail Center and for GOVERNMENT satellite offices (see Attachment 1 for GOVERNMENT Office sites).. Label printers/scales will be supplied by the contractor for each location. Databases and rates must be on the centralized enterprise level.

3.2 The mail systems shall accurately weigh, rate, meter, and account for all outbound mail and parcels. All equipment supplied under the order shall have postage meters with remote setting capability that permit replenishment and maintenance. The GOVERNMENT will provide Internet connectivity for the contractor supplied workstation to connect to the contractor’s hosting facility. The contractor shall provide equipment which is compatible with GOVERNMENT desktops and GOVERNMENT Internet connectivity. To meet GOVERNMENT network security requirements, all systems must meet security items as set forth herein.

3.3 The contractor shall provide mail and package processing equipment with password protected security features to prevent unauthorized use. The enterprise software hosted by the contractor shall require password login authentication by SAML (Security Assertion Markup Language) or Key Exchange.

3.4 The contractor shall identify two key personnel: an Account Manager who will have overall responsibility for all aspects of the mailing systems, meter rental and maintenance, and services relating to this order such as billing, technical, design, engineering, hosting services, etc.

and a Technical Account Manager who will be responsible for all aspects relating to the technology and equipment offered by the contractor. For billing and invoicing purposes the contractor must have the USPS accountable and billing system Official Mail Accounting System

(OMAS).

3.4.1 Account Manager (AM) and Technical Account Manager (TAM). The contractor shall designate an Account Manager who will have overall responsibility for all aspects of mailing systems, meter rental and maintenance, and services relating to this contract such as billing, technical, design, engineering, hosting services, etc. The Contractor shall designate a Technical Account Manager who will be responsible for all aspects relating to the technology and equipment offered by the vendor. The AM and TAM will be a single points of contact for their responsible areas for the GOVERNMENT COR.

The TAM shall provide a monthly progress report to the GOVERNMENT COR via electronic mail within ten business days after the close of a calendar month during which mailing systems were being installed. This report shall include any equipment installations, plans for updates referencing any aspect of the project, and any contractor concerns or recommendations from the previous 30- day period. The progress reports will end once the mailing systems are fully deployed, and an Account Status report will begin.

The TAM shall provide a monthly Account Status report to the GOVERNMENT COR via electronic mail within ten business days after the close of a calendar month after the mailing systems were installed. This report will include response times for maintenance and an overall average maintenance response time, synopsis of repairs completed, equipment moves throughout the period (list from/to addresses, location/unit name, equipment replaced to include serial numbers, and postage amounts transferred if applicable), postage meter amounts transferred/refunded, service calls (e.g. repairs, maintenance or refresher training) , invoices voided that were inadvertently submitted to Sites, and any contractor concerns or recommendations from the previous month.

3.4.2 Key Personnel - The AM and TAM are designated as Key Personnel by the Government.

Prior to replacing either Key Personnel, the contractor shall notify the GOVERNMENT COR no less than 15 business days in advance, submit written justification for the proposed replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to those of the Key Personnel being replaced. The contractor shall not replace Key Personnel without written consent from the GOVERNMENT COR.

3.5 All equipment and software acquired under this order shall meet federal accessibility requirements as contained in Section 508 of the Rehabilitation Act of 1973, as amended

4.0. Technical Requirements

4.1 Network Security—In order to maintain security and ensure that any GOVERNMENT systems and data are kept confidential; the proposed solution must meet the following requirements:

4.1.1 The URL web link that connects the various GOVERNMENT locations shall enforce https Transport Layer Security (TLS) version 1.0 or higher via port 443;

4.1.2 The data must be consolidated at each GOVERNMENT location into one report on a real-time (current time) basis and all data from each GOVERNMENT location must be consolidated into one report on a real-time (current time) basis meaning that at any point, GOVERNMENT can immediately pull a report on postal and carrier activity across any or all location[s];

4.1.3 GOVERNMENT data must not be comingled with any other government agency or non-government data;

4.1.4 The data must be centralized and all software applications supported via a contractor supplied hosting facility. Contractor must present in its response details on the hosting center security, redundancy, failover, and operations in its offering that demonstrate compliance with these requirements;

4.1.5 The system must meet Payment Card Industry (PCI) security requirements and the contractor must supply to GOVERNMENT the results of 3rd party audits for PCI security standards and vulnerability testing of hosting center on an annual basis;

4.1.6 The URL must be specific and dedicated to GOVERNMENT. No data or shared service comingling is permitted;

4.1.7 Data consolidation program must be web-based and support IE10 or greater with all administration, backup, redundancy and failover being the responsibility of the contractor; Backup must occur no less than every 24 hours;

Redundancy means data and enterprise software is maintained in two geographically separate locations in the United States;

4.1.8 All data collection from each individual mailing system must be consolidated to one database for all GOVERNMENT Mail Center locations that is hosted by the contractor on a real-time (current time) basis without any individual operator intervention at any of the GOVERNMENT Mail Center locations. The data will be owned by GOVERNMENT, and the entire set of data must be made available to GOVERNMENT at the end of the Order period at no additional cost to GOVERNMENT;

4.1.9 All carrier rate updates shall be done as of their effective date on the web based system by the contractor.

4.1.10 The enterprise software for the mailing system must include enough licenses to cover initial deployment for the GOVERNMENT Mail Center locations. The enterprise software licensing must be able to be expanded as needed

4.2 Security/Risk Assessment— As part of the E-Government Act of 2002 (Public Law 107-347), which contains the Federal Information Security Management Act (FISMA) in Title III, the GOVERNMENT is required to perform a security assessment of any data system holding GOVERNMENT data or operating on behalf of the GOVERNMENT and then authorize that data system for use by the GOVERNMENT. The contractor shall provide with its offer a current Authorization to Operate issued by another federal agency for its proposed system.

After award, the contractor shall supply all required current security documentation describing federally mandated data protection methodologies, systems and controls for the enterprise software system being provided by the contractor to meet Order requirements to support a GOVERNMENT decision for an Authorization to Operate.

4.2.1 Contractor shall provide to GOVERNMENT the results of quarterly 3rd party security assessments of the hosting center. The proposal shall include the most recent 3rd party PCI audit and vulnerability assessment as evidence of compliance.

4.3 System Requirements—The contractor shall provide detailed technical documentation on system installation requirements to include but not limited to: hardware, operating system software, workstation database, and web browser requirements.

5.0 Delivery and Installation

5.1 The contractor shall complete delivery and installation of meters and mailing systems within 30 days of the notice to proceed after order award. The contractor shall provide delivery and installation based on a priority list established by GOVERNMENT. GOVERNMENT will provide the contact name(s), email address(s), physical addresses, telephone number(s), and delivery locations at time of order award.

5.2 The contractor shall contact the receiving site GOVERNMENT contact person identified by GOVERNMENT to schedule delivery and installation at least one (1) week prior to delivery.

The Contractor shall be responsible for all costs associated with relocating or re-shipping any equipment delivered to the incorrect address.

5.3 The contractor shall perform the following before GOVERNMENT considers a mailing system installed:

▪ Install and make fully operational the mailing system, including all accessories and the postage meter ordered by GOVERNMENT;

▪ Deliver to the site one (1) hard copy of the operator’s manual; and

▪ Provide key operator training to two operators identified by GOVERNMENT.

5.4 The contractor shall remove trade-in equipment (if applicable) from the installation site immediately after the new equipment is installed and fully operational or coordinate with the existing equipment owner for a smooth transition and for removal of existing equipment.

5.5 KICK- OFF MEETING - The contractor shall attend a Kick-Off Meeting with the Contracting Officer and Contracting Officer Representative to discuss order objectives and review the contractor’s project plan NLT five (5) business days after the date of award. The Kick-Off Meeting will be held (TBD).

5.6 PROJECT PLAN - The contractor shall provide a draft Project Plan three business days prior to the Kick-Off Meeting for GOVERNMENT review and comment. The contractor shall provide a final Project Plan to the Contracting Officer and Contracting Officer Representative not later than five (5) business days after the Kick-Off Meeting.

5.7 QUARTERLY UPDATE MEETINGS - The TAM shall be available to meet with the Director of Postal Operations and/ or COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place virtually via Microsoft Teams.

6.0. Operator Training

6.1 The contractor shall provide training at GOVERNMENT HQ and each GOVERNMENT Satellite Mail Center site to at least one (1) Government key operator and one alternate for each system installed. This training shall cover, at a minimum, the following: proper operation of the equipment, replacement of supplies, performance of routine tasks such as daily preventative maintenance, adding money to the meter, setting the meter and track meter settings, locating the machine model and serial number, meter serial number, placing and tracking a service call, and ordering supplies.

6.2 The contractor shall provide and complete key operator and one alternate training within thirty (30) days of equipment installation. The contractor shall supply at least one paper operator’s manual for each machine installed. The contractor shall schedule training in coordination with the local GOVERNMENT office manager or assigned key operator.

6.3 Refresher Training – The contractor shall provide onsite refresher training upon request from the individual GOVERNMENT location. The training shall include, as necessary, the training items in the initial training and the answering of questions related to mail processing. The contractor shall coordinate all onsite refresher-training visits with the Contracting Officer and Contracting Officer Representative prior to conducting any refresher training. The number of training visits will be included in the monthly Account Status report. GOVERNMENT reserves the right to prioritize these visits.

7.0 Supplies

7.1 The contractor shall provide the initial 10-business day stock of supplies sufficient for the equipment operation. The 10-day stock of supplies shall include ink, meter tape, sealing solution and any other system specific supplies sufficient for 10 business days of moderate use for the equipment installed. The contractor shall ensure that a 10-business day stock of supplies is on-site by close of business every Monday or the next business day, if it falls on a Federal holiday throughout the duration of the order period. In addition, the contractor shall provide:

▪ For letter and flat shipments. All supplies needed to apply postage to any item processed in the mail center locations. This is to include all meter tape, indelible red ink, sealant, and any other system specific supplies.

▪ For package shipments. All label related supplies for packages processed with the equipment provided under this order.

8.0 Equipment and Maintenance

8.1 Contractor maintenance shall include preventative maintenance (other than daily preventative maintenance) at manufacturer- recommended intervals or a minimum of one preventative maintenance visit per year. The contractor shall provide complete maintenance including remedial and preventative maintenance for all mail and package processing equipment and software obtained under this order. The contractor shall provide all replacement equipment parts as required at no additional cost (except consumables). See Attachment 1 for a list of site locations (to be provided to the awardee at the time of contract award).

8.2 The contractor shall provide all software upgrades and any software needed to implement any change to GOVERNMENT custom rates, commercial shipper rates, and USPS rates during the life of the order period (not separately priced).

8.3 Inclusive in the order price, the contractor shall provide comparable loaner equipment/or replacement equipment, should any repair be required and/or equipment cannot be repaired. The contractor may perform repair work, at the GOVERNMENT site, or at the contractor’s local service branch. If the contractor removes the equipment from the GOVERNMENT site for repair, the contractor shall provide a comparable loaner machine to the GOVERNMENT site for temporary use at the time the contractor removes the equipment for repair. The contractor shall provide service during normal Government working hours at the office site where the equipment is located.

8.4 The contractor shall provide a single, centralized focal point-of-contact and backup for GOVERNMENT operators to contact for all sites covered under the contract. This focal point-of-contact shall be available to GOVERNMENT sites for general questions regarding machine operation/maintenance and warranty and all other issues, services etc. GOVERNMENT operator personnel shall be able to access the number provided and speak with the focal point, Monday through Friday between the hours of 8:00 am and 8:00 pm Eastern time. If the primary contact is unavailable the backup shall provide the service. This telephone number provided shall include the availability of TTY access for help desk assistance.

The contractor shall maintain a record of all service calls, including the following information:

▪ Date and time the service call is received,

▪ Location of equipment,

▪ Name and phone number of the person reporting the problem,

▪ Meter serial number,

▪ Machine serial number,

▪ Description of the problem reported,

▪ The response time,

▪ Meter balance,

▪ The final diagnosis of the problem,

▪ Date and time of the final corrective action.

8.5 The report shall be in EXCEL format, with all service codes defined and each particular action explained. The contractor shall provide these records to GOVERNMENT within five (5) working days of the Contracting Officer Representative’s (COR) request.

8.6 When equipment becomes inoperable and requires a service call in each of the 3 months following installation, the contractor shall replace the malfunctioning equipment, software component, or accessory (e.g., connecting cable) at no additional cost to GOVERNMENT.

8.7 The contractor shall be responsible for identifying patterns of machine overuse that result in excessive service calls. The contractor shall document patterns of overuse and notify the COR when they occur. The contractor shall be responsible for submitting the equipment’s service history records to support its claim that the equipment is being overused.

8.8 The contractor shall be responsible for the collection and proper disposal of all equipment and supplies deemed waste, excess, or scrap. Proper disposal may include discard, reuse, or recycle. The contractor shall evaluate the hazards of all chemicals required for performance of the contract, and will transmit information concerning hazards to contractor employees before introducing the material to Government property. The contractor shall disseminate hazardous material information using a comprehensive hazard communication program, which shall include container labeling and other forms of warning, material safety data sheets, and employee training.

The contractor shall provide copies of all material safety data sheets to the Contracting Officer Representative (COR) no later than the ten (10) days prior to delivery date for the first shipment of the material to arrive at Government property. The COR will provide this information to Facilities Management and distribute to all GOVERNMENT locations.

9.0 Enterprise Software Application

GOVERNMENT’s requirement includes the lease and hosting of the enterprise software which can be installed and operated at GOVERNMENT locations while meeting the requirements of this order and the following requirements/specifications.

• Must be fully integrated software and fully integrated with the physical mailing system

• All virtual and physical postage meters must share the same postage funding account

• Must support USPS and other applicable GSA Schedule 8 contracts as well as IMpb compliance

• Must support USPS Commercial Plus Pricing and postage (USPS GSA Schedule 48 contract)

• Initial order to only cover the licensing for GOVERNMENT mail operations listed on Attachment 1 but must be expandable as described in this RFQ

• Hosting is the contractor’s responsibility

• Capable of backup and redundancy as required by the Government

• Mailing system must support Internet Protocol version 6 where applicable.

• For Low Volume locations, the enterprise software must support the printing and processing of mail without the use of a physical meter including the printing of postage that is part of the enterprise software for all USPS 1st class services as well as USPS GSA Schedule 48 contract Commercial Plus Pricing services.

• The enterprise software must report on all carrier activity from one centralized system to include reporting on all physical and virtual meters.

• Postage Funding – The Government will only fund one centralized USPS account for all physical and virtual meters located at GOVERNMENT locations.

10.0 Letter Processing

10.1 The contractor shall provide meters for all GOVERNMENT’s Mail Center sites (GOVERNMENT HQ and offsite locations that conform to USPS standards for electronic postage as specified in the Domestic Mail Manual, P030). Any provided meter shall have the capacity to accept an increase in the dollar postage limit within ten minutes of placing the request.

10.2 The contractor shall provide equipment to process outgoing postcards, letter envelopes (#10 and irregular sizes) and flats. Equipment provided shall accommodate envelopes that vary in sizes.

10.3 The contractor shall provide equipment to process certified mail and mail requiring return receipt. The equipment shall generate all documents required by USPS for this type of mail.

10.4 High Volume System - For high volume sites the contractor shall provide equipment with sufficient capacity to process 135 letters per minutes of mail of different sizes and 220 letters per minute for mail of same sizes letters.

10.5 Medium Volume Systems – For medium volume sites the contractor shall provide equipment with sufficient capacity to process 70 letters per minutes of mail of different sizes and 120 letters per minute for mail of same sizes letters.

10.6 Low Volume Systems - For low volume locations as described in 9.0, virtual postage metering will be utilized. For equipment, contractor will supply label printer and scale only for low volume locations.

10.7 The contractor shall provide new non-refurbished equipment capable of generating codes used by USPS for Delivery Confirmation, Signature Confirmation and Certified Mail. System must support and print USPS Intelligent Mail Package Barcode (IMPB) labels that includes postage imbedded in the IMpb label.

11.0 Package Processing

11.1 The contractor shall provide package-processing stations for GOVERNMENT Headquarters Mail Center and satellite locations that accommodate a minimum of four carriers (UPS, USPS, FedEx and USPS), inclusive of rate shopping capability with meter processing for both physical and virtual USPS metering. Rates shall be the lowest available Government rates that are listed on the carriers GSA Schedule 48 contract.

11.2 The contractor shall provide package-processing stations for all GOVERNMENT locations that include integrated rate-shopping capability, meaning that the rate-shopping capability does not require the use of a separate software program. Each station shall perform rate shopping within specified parameters, to include, but not be limited to: delivery by a specified date, by a specified time, by next business day, by next day, within two (2) days, within three (3) days, or via standard ground transportation.

11.3 The contractor shall provide new equipment to process packages weighing up to 100 pounds.

11.4 The contractor shall assure that an electronic manifest and summary printout can be produced, when needed, in accordance with each carrier's specifications. This includes the printing of carrier compliant labels as required.

11.5 The contractor shall provide new equipment capable of generating codes used by commercial carriers for package tracking and delivery confirmation.

11.6 Contractor provided system shall have the ability to print postage (both from a physical and virtual meter) from .001 to 99.999.

12.0 Management Reports

The contractor shall provide a standard reports function to summarize data as specified below.

▪ These reports shall provide meter and manifest information, by cost center, on a real-time basis. Real-time means (current time) that the data is immediately available for viewing on an individual and consolidated basis from all locations. Real Time means all mailing information is available whenever any mail is processed at any location. A consolidated basis includes the data from all locations. One web based system shall be used to collect and report the data.

▪ The reports shall provide information on all package shipments that include shipper, date, weight, destination zip code, customer name, customer address, cost, and cost center.

▪ The reports shall provide information on all mail shipments that include mail class, date, weight, cost, and cost center.

▪ Proposed reports shall be easy to use and shall be customizable.

▪ Proposed system shall be web based allowing for viewing of the reports from any GOVERNMENT desktop without any software loaded to a GOVERNMENT computer beyond the system connected directly to the contractor supplied mailing systems. GOVERNMENT employees must be able to view both incoming and outgoing reports based on data being collected by the enterprise software system on a real-time basis. Batching of data is not acceptable. Comingling of GOVERNMENT data with data from any other Agency or non-government entities for both inbound and outbound data is not acceptable.

▪ Reports shall be able to be accessed from the internet from any desktop at any location utilized by the Government.

▪ In addition to the invoicing requirements, the contractor shall provide the following monthly reports: Withdrawal Report, Summary Activity and Report of Service History

13.0 Government Furnished Items

▪ Work Area. GOVERNMENT will furnish the area currently designated as the GOVERNMENT Mail Centers, as the location of all proposed equipment for the HQ Mail Center and Regional Office Mail Center locations. (See Attachment 1 for Regional locations)

▪ Utilities. GOVERNMENT will furnish all utilities and telephone (voice only) service from existing sources as required in the normal performance of the requirements of this Order. GOVERNMENT will provide data service from a network connection.

▪ Freight Elevators. Contractor shall have access to GOVERNMENT HQ freight elevators, during normal working hours, from 7 am to 6 pm for delivery of equipment.

▪ GOVERNMENT will furnish Internet access to contractor hosted servers

No other Government Furnished equipment/items will be provided if not mentioned herein.

14.0 Deliverables

The Contractor shall consider items in BOLD as having mandatory due dates.

ITEM PWS DELIVERABLE/EVENT DUE BY

5.5

Contractor DRAFT Project Plan NLT 5 business days after date of award

5.6

Kick-Off Meeting NLT 12 business days after date of award

5.7

Final Contractor Project Plan NLT 5 business days after Kick-Off

Meeting

4 3.4.1 Progress Reports Monthly until implementation

5 3.4.1 Account Status Reports Monthly after implementation

4.2.1 Network Security Audits Quarterly

7 6.0 Training (Installation) At Mailing Systems Installation

6.3 Mailing System Trainings

(Refresher)

Upon Request

8.0 Quality Assurance Surveillance Program

ITEM

PWS

REQUIRED SERVICE

PERFORMANCE

STANDARD

RESULT

8.0

Response to a

Maintenance service call

• 85% same day/ next day

• 10% by 2 nd business day

• 5% by 3 rd business day

Service calls that longer than 3 business days to resolve will be reflected in the contractor’s performance evaluation.

6.3

Refresher Training

Respond with onsite training within 15 days of notification

Refresher training response that exceeds 15 days will be reflected in the contractor’s

9.0

System configuration changes/ updates response

Within an agreed upon time frame

Configuration change response that exceeds the agreed upon timeframe will be reflected in the contractor’s

4.2.1

Network security summary report thwithin 10 days of the start of a quarter.

Delivery beyond the standard will be reflected in the contractor’s

3.4.1

Progress Reports/ Account

Status Reports ( the

Account Status Reports begin after system is implemented) th

Delivered by the 10 day of the month

Delivery beyond the standard will be reflected in the contractor’s

9.0

System data collection/ reporting as programmed

Systems must be able to collect/ report data required

Units unable to collect data/receive reports as designed will be reflected in the contractor’s

APPOINTMENT OF CONTRACTING OFFOCER’S REPRESENTATIVE

(a) The Contracting Officer hereby designates the following individual as Contracting

Officer’s

Representative(s) (COR) for this contract:

Name: Tangela Smoot

Email: tdsmoot2@fbi.gov

(b) In the absence of the COR named above, all responsibilities and functions assigned to the COR shall be the responsibility of the alternate COR acting on behalf of the COR. The Contracting Officer hereby appoints the following as the alternate COR: N/A

(c) The COR will act as the Contracting Officer’s representative for technical matters, providing technical direction and discussion as necessary with respect to the specification or statement of work, and monitoring the progress and quality of contractor performance. The COR is not an Administrative Contracting Officer and does not have authority to direct the accomplishment of effort outside the existing scope of the contract (or delivery order).

(d) When, in the opinion of the contractor, the COR requests effort outside the existing scope of the contract (or delivery order), the contractor shall promptly notify the

Contracting Officer (ordering officer) in writing. No action shall be taken by the contractor under such direction until the Contracting Officer has issued a modification to the delivery order; or until the issue has been otherwise resolved.

(e) In the event that the COR named above is absent due to leave, illness or official business, all responsibilities and functions assigned to the COR will be the responsibility of the alternate COR.

ATTACHMENT 1

LISTING OF GOVERNMENT LOCATIONS (to be provided to the awardee at the time of award)