Attachment_A_Description_of_Requirements.pdf
PDF 117 KB Posted
- Solicitation number
- 70SBUR20Q00000094
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| File | Type | Posted |
|---|---|---|
| 70SBUR20Q00000094_00001.pdf | ||
| Combine synopsis solicitation for APQC.pdf |
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Description of Requirements For:
Productivity & Quality Standards Membership and Consulting
1.0 GENERAL
1.1 BACKGROUND
The Identity and Information Management Division (IIMD) is engaging in an effort to develop a division-wide human capital management strategy, a knowledge management strategy and approach, and a business process classification framework. IIMD requires consulting from industry-recognized subject matter experts and research materials to provide us with best practices, business drivers, metrics, benchmarking tools, and case studies.
1.2 SCOPE
The contractor shall provide an enterprise membership for all United States Citizenship and Immigration Services (USCIS) employees and the consulting services included with the Enterprise Level Membership to IIMD.
1.3 OBJECTIVE
The goal is to ensure that IIMD has the tools to effectively implement an effective human capital management strategy and knowledge management program, with a focus on productivity and quality, that allows IIMD to source best practices and business drivers, conduct rapid performance assessments, benchmark metrics, and key performance indicators.
2.0 SPECIFIC REQUIREMENTS/TASKS
2.1 TASK ONE: Resource Library
The contractor shall provide all USCIS members unlimited access to an online resource library consisting of best practices, case studies as well as benchmarks and metrics based on primary research.
2.2 TASK TWO: Benchmarking Tools
The contractor shall provide all USCIS members unlimited access to Benchmarking Tools which will allow members to compare like information in functional areas such as human capital and information technology.
2.3 TASK THREE: Knowledge Management Assessment
The contractor shall provide a method of assessing the organization’s knowledge management programs.
2.4 TASK FOUR: Individualized Customer Support
The contractor shall provide a method for all members to submit individualized questions for response from research specialists.
2.5 TASK FIVE: Account Management
The contractor shall provide an account management team as a dedicated point of contact for support.
file://hqnas/SHARED/G-A/G-ACS/CAAT%20Team/TOOLBOX/SCOPE%20PARAGRAPHS.doc
| Description of Requirements For: |
| 2.0 SPECIFIC REQUIREMENTS/TASKS |
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