Attachment 5_SOW Appendix A - FIMA 15 StdOps Deliverables 14May20 FINAL.xlsx
XLSX spreadsheet 142 KB Posted
- Attached to
- National Flood Insurance Program Standard Operations FIMA-15 Federal contract opportunity
- Solicitation number
- 70FA6020R00000004
- Issued by
- Federal Emergency Management Agency
About this file
This document contains a statement of work and deliverables table for standard operations contractor support services for the National Flood Insurance Program. The contractor will provide claims, underwriting, and policy support services to NFIP Write Your Own insurance companies and the NFIP Direct contractor. Key deliverables include daily, weekly, monthly, quarterly, and annual reports on claims, underwriting, appeals, subrogation activities, and flood response operations. The contractor must also establish field offices as needed to respond to large flooding events. Additional requirements include business continuity, quality control, and transition-in/out plans, as well as standard operating procedures and management plans. The contract period is for one base year with four optional one-year extensions. The solicitation was issued by the Federal Emergency Management Agency to procure these NFIP standard operations support services.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Questions Submitted (Standard Operations) 7_17_20 Government Response.xlsx | XLSX spreadsheet | |
| Attachment 1 FIMA 15 Cost Proposal Sheet.xlsx | XLSX spreadsheet | |
| 1.1.3 Attachment 2_FIMA 15 StdOps Statement of Work 6July20 FINAL.pdf | ||
| Attachment 3.Resume Template.pdf | ||
| Attachment 6 Service Contract Act Wage Determination.pdf | ||
| 70FA6020R00000004 Final.pdf | ||
| Attachment 4 - FIMA 15 Past Performance Questionnaire.pdf |
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Text version
Sheet1 APPENDIX A: STANDARD OPERATIONS CONTRACT NFIP Standard Operations Services - Deliverables Table SOW Appendix A
| Deliverable | SOW Task | Branch | Frequency | Due Date | Description |
| Appeals Correspondence Report | Task 6 | Appeals | Weekly | Mondays by 12:00 EST | This report details the status of all appeals. |
| Flood Response Office Manual | Task 7 | Claims | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | The FRO manual details the processes for setting up, managing, and closing FROs. This document also provides details on FRO procedures, staffing plan, etc. |
| Claims Reinspection Report | Task 7 | Claims | Monthly | 21st calendar day of the month | The Claims Reinspection Report summarizes all claims reinspections performed by the Contractor. This includes RCQC activities. |
| SALAE Report | Task 7 | Claims | Monthly | 7th calendar day of the month | The SALAE Report summarizes the status of all SALAEs. |
| Subrogation Report | Task 7 | Claims | Quarterly | January 21st , April 21st, July 21st, October 21st | The Subrogation Report details the status of Subrogation tasks. |
| Adjuster Bi-weekly Report | Task 7 | Claims | Biweekly | 2nd and 4th Friday of the month | This report provides details on certified Adjusters. |
| FRO Staffing List | Task 7 | Claims | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | This report provides details on FRO staff. |
| Adjuster Registration Report | Task 7 | Claims | Monthly | 10th calendar day of the month | The Adjuster Registration Report lists all registered Adjusters supporting the NFIP, Adjusters pending registration and those pending training. |
| Daily Situation Report | Task7 | Claims | Daily | Daily | The Daily Situation Report details flood activities and potential risks across the nation. |
| Increased Cost of Compliance Report | Task 7 | Claims | Quarterly | January 21st , April 21st, July 21st, October 21st | The ICC report details the status of all ICC activities. |
| Flood Response Activity Report | Task 7 | Claims | Daily, Monthly | Daily when FRO is active. Monthly summary by 1st calendar day of each month. | The FRO Activity Report summarizes activities in the FRO. |
| Business Continuity Plan | N/A | COR | Annually | Within 15 calendar days of initial award and annually | The BCP shall document Contractor plans and procedures to maintain support during an emergency, including natural disasters and acts of terrorism. |
| Quality Control Plan | Task 1 | COR | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | The QCP provides details of all information, instructions, and documentation necessary to produce quality artifacts and achieve high performance. |
| Contractor Status Report | N/A | COR | Monthly | 10th calendar day of each month | The Contractor Status Report provides details on all activities, status, accomplishments and highlighted risks under the contract. |
| Hold Harmless Agreement | N/A | COR | Once | Within thirty (30) calendar days of award | Signed agreement. |
| Monthly Technical Progress Narrative | Task 13 | COR | Monthly | 21st of the month | The MTPN provides financial and technical data of the NFIP. |
| Management Plan | Task 1 | COR | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | The PMP is an integrated document showing technical, cost, schedule, and work breakdown structure. It shall also provide information on the Contractor’s organization, practices and techniques to be used in managing the program and, if applicable, subcontractor plan. |
| Standard Operating Procedures Package | Task 1 | COR | Annually | Within 30 calendar days of the initial award and 15 calendar days after each option award | This package has Standard Operating Procedures for all business processes. They must be updated annually. |
| Status Report | Task 1 | COR | Quarterly | July 20th, October 20th, January 20th, April 20th | The Status Report documents the status of contractor effort towards achieving contract objectives. It identifies accomplishments to date, highlighted risks, and compare the status achieved to planned goals and the resources expended. |
| Transition-In Plan | N/A | COR | Once, with updates | Within thirty (30) calendar days of award. COR may request updates. | Develop and deliver a transition-in plan will include interface and coordination with the Government, identification of key transition events, transition schedule, identification of risks and mitigation strategies, key persons participating, and specific actions that will be taken to alleviate risks that become issues. The Contractor will be responsible for delivering a comprehensive risk and mitigation plan for transition-in activities. |
| Transition-Out Plan | N/A | COR | Once, with updates | Within thirty (30) calendar days of award. COR may request updates. | Provide transition-out plans that mirror the new Contractor’s transition-in plans and project schedules within 10 calendar days of the receipt of the new Contractor’s plan and project schedule. The government anticipates that during the transition period(s), there will be adjustments to the transition-in and transition-out plans and the Contractor will review and revise their plan(s) accordingly. |
| Regional Report | Task 9 | Front Office | Monthly | 10th calendar day of each month | The Regional Report provides details of all activities and tasks from Regional liaisons. This includes meeting support, outreach efforts, responding to inquiries, etc. |
| Prior Term Refunds Status Report | Task 5 | Underwriting | As required | 20th calendar day of the month | The Prior Term Refunds report summarizes the status of all PTRs which includes incoming and completed requests. |
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