Attachment 2 - Statement of Work.docx

Statement of Work Ultrasound Equipment Service

1. Description of Services

1.1 Scope of Work: The Contractor shall provide all ultrasound equipment maintenance management, tools, parts, supplies, equipment, labor, and transportation necessary to perform preventative and emergency maintenance on ultrasound equipment at the VA Medical Facilities in Cheyenne, Wyoming and Loveland, Colorado. All work shall be performed by a certified Field Service Engineer (FSE) with proficiency maintaining and repairing the following ultrasound models: GE Logiq, GE VIVID, BK, and all applicable probe types.

1.2 Frequency of Work: Monitoring of ultrasound equipment will be performed at least biannually by an ultrasound equipment specialist. Additional or more frequent monitoring may be necessary for new equipment installation or after repair or service that might change the performance of the equipment. All monitoring, maintenance, and repairs shall be coordinated with the Contracting Officer Representative (COR).

1.3 Basic Services: The Contractor shall perform preventative maintenance (PM) to ensure that the equipment listed in the schedule performs in accordance with the original manufacturer’s specifications. Preventative maintenance includes, but is not limited to:

1.3.1 All service/repairs shall be performed during normal hours of coverage unless requested or approved by the COR. The only exception is hardware/software update/upgrade installations which shall be scheduled and performed outside normal hours of coverage at no additional charge to the Government (unless it would be detrimental to equipment up-time; to be determined by the COR). The contractor shall provide software/hardware updates at no charge.

1.3.2 PM inspection and calibration of the hard copy imaging device services shall be performed in conjunction with all other PM as outlined in the schedule submitted by the contractor and agreed to by the Government. All exceptions to the PM schedule shall be arranged and approved in advance with the COR. The Contractor shall provide and utilize procedures and checklists with worksheet originals indicating work performed and actual values obtained (as applicable). This documentation shall be provided to the COTR at the completion of the PM.

1.3.3 Work performed outside the normal hours of coverage, at the request of FSE, shall be considered service during normal hours of coverage and shall be exempt from a labor hour charge.

1.4 Unscheduled Maintenance: The contractor shall provide repair service which may consist of calibration, cleaning, oiling, adjusting, replacing parts, and maintaining the equipment, to include all intervening service calls performed between scheduled services and calibrations. The contractor shall repair the equipment to functional level equivalent to the original manufacturer’s specifications.

1.4.1 Only the Contracting Officer, COR, or alternate COR can approve/request an unscheduled maintenance service call to the contractor. All parts and additional costs required for the unscheduled maintenance shall be approved by the Contracting prior to performance.

1.4.2 The FSE shall respond on site within four hours after receipt of request for service. The contractor shall provide parts, if required to effect repair, within 24 hours of diagnosing the problem and after Contracting Officer approval.

1.4.3 The Government shall not be responsible for unscheduled repairs, maintenance, or associated parts that do not receive Contracting Officer approval prior to performance.

1.5 Place of Performance: Equipment is located at Cheyenne VA Medical Center 2360 East Pershing Blvd Cheyenne, Wyoming 82001. The Northern Colorado VA outpatient clinic is located at 4575 Byrd Drive Loveland, CO 80538. The Loveland VA outpatient clinic is located at 5200 Hahns Peak Drive Loveland, CO 80538.

1.6 Hours /Days of Performance: Normal hours of coverage are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding the federal holidays. A list of Federal Holidays may be obtained at www.opm.gov.

2. Documentation

2.1 Reporting Requirements: The documentation shall include detailed descriptions of the scheduled and unscheduled maintenance procedures performed, including replaced parts and prices (for outside normal working hour services) required to maintain the equipment in accordance with the specifications Each report must, at a minimum, document the following data legibly and in complete detail:

a. Name of contractor and contract number

b. Name of FSE who performed services

c. Contractor service number/log number

d. Date, time (starting and ending), equipment downtime and hours on-site for service call

e. VA purchase order number(s) covering the call if outside normal working hours.

f. Description of problems reported by the COR/user (if applicable).

g. Identification of equipment to be serviced including inventory ID number, manufacturer’s name, device name, model number, serial number, any other manufacturer’s identification numbers, itemized description of service performed (including, if applicable, costs associated with after normal working hour services) which may include labor and travel, parts, materials and circuit location of problem/corrective action, and total cost to be billed.

h. Signatures of FSE performing services described and authorized VA employee who witnessed service described.

2.1.1 Reporting Required Services Beyond the Contract Scope: The contractor shall immediately, but no later than 24 consecutive hours after discovery, notify the CO or the COR, in writing, of the existence or development of any defects in, or repairs required, to the scheduled equipment which, the contractor does not consider his/her responsibility under the terms of the contract. The contractor shall furnish the Government with a written estimate of the cost to make the necessary repairs.

3. Equipment

3.1 Condition of Equipment: The contractor accepts responsibility for the equipment covered under this equipment in “as is” condition. Failure to inspect the equipment prior to award of this contract will not relieve the contractor from performance of the requirements of this contract.

3.2 Test Equipment: Prior to commencement of work on this contract, the contractor shall provide to the VA Medical Center (VAMC) copies of all current calibration certificates for all test equipment to be used by the contractor on VAMC equipment. This certification shall also be provided on a periodic basis when requested by the VAMC. Test equipment calibration shall be traceable to a national standard.

4. VA Regulations: Contractor employees shall wear visible identification at all times when on premises of the VAMC. Contractor personnel are responsible for parking in appropriate designated personnel. The VA will not be responsible for parking violation incurred by the contractor. Information on parking is available from the VA police station. Smoking is prohibited inside any VA facility. Possession of firearms is prohibited. Enclosed containers, including toolboxes, may be subject to search at the discretion of the VAMC.

(End Statement of Work)