ATTACHMENT 2 - PWS - PROMODEL.pdf

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Performance Work Statement J67A Analytic Center of Excellence (ACE) ProModel Software and Technical Support

2.1 BACKGROUND

The Defense Logistics Agency (DLA) provides supply support, technical and logistics services to the Military Services, Department of Defense (DoD) Agencies, Federal agencies, and select foreign governments. J67A, Analytics Center of Excellence (ACE) provides analysis to DLA leaders for important decision making. A specific function that ACE performs is modeling and simulation (MS), which allows testing of theories to logistical problems to measure the impacts of these decisions not only to supply metrics but ultimately to support and improve warfighter readiness. ACE uses ProModel software to develop its models and requires ProModel technical expertise and training support.

2.2 SCOPE OF WORK

The scope of this PWS is to obtain technical support for ProModel software including consultation and mentoring of DLA personnel as well as software licensing and maintenance support to include system updates and software releases. The vendor’s technical expertise is required to assist DLA with model development.

ProModel is a discrete-event simulation technology that is used to plan, design, and improve new or existing manufacturing, logistics, and other operational systems. It empowers the programmer to accurately represent real-world processes including their inherent variability and interdependencies in order to conduct predictive analysis on potential changes. ProModel provides DLA decision makers the opportunity to test new ideas for process and system design or improvement before obligating the time and resources necessary to build or alter the actual system.

The Government Program Manager will request for hours against CLIN 0001. The Contractor shall invoice monthly for hours called for in the previous month. The Contractor shall invoice for CLIN 0002 at the beginning of the corresponding Period of Performance in its entirety.

2.3 SPECIFIC TASK

The vendor shall be directly responsible for ensuring the accuracy, timeliness, and completion of all tasks under this effort. Specifically, the vendor shall carry out the following tasks.

Deliverable due dates are identified in Table 1.

2.3.1 Software Licenses & Maintenance

Renew software licenses and maintenance for ProModel Professional currently installed on 10 workstations in J67A (current license information will be provided at time of award). This includes functional and performance enhancements/upgrades to the ProModel copyrighted software.

2.3.2 Helpdesk Support

Provide troubleshooting services for model creation, license installation, and other issues as required. Helpdesk services include checking phone and email messages during the day and responding to all Tier one issues, which may include forwarding/coordinating with appropriate point of contacts and root cause analysis.

Deliverables

2.3.2.1 – Call Log

2.3.2.2 – Email Log

2.3.3 Consultation Hours

Vendor will provide hands-on model consultation and must have the ability to create customized, reusable applications for long term optimization. Vendor will review, analyze, and evaluate data process flows and documentation, and perform gap analysis for new models as required. Vendor will provide ACE with service support on modeling projects to assist in analyst learning real and applicable application techniques. These hours can be utilized on-site at DLA J67A ACE - Richmond, VA, or remotely using phone, email, VTC, etc.

Deliverables

2.3.3.1 – Call Log

2.3.3.2 – Email Log

2.3.3.3 – Meeting Minutes

2.3.3.4 – Monthly Status Report

2.3.3.5 – Final Results Report

2.4 DELIVERABLES

All deliverables will be submitted to the COR (Section 2.14.2) and the PMs (Section 2.14.1), for review; however, deliverable acceptance must be provided by the COR or the KO in writing.

The vendor will provide the deliverables identified in this section. All documents must be:

• Provided in hard copy and/or electronic format as requested by the PM, COR, and/or KO

• Electronic documents will be provided in Microsoft Office or other agreed upon formats.

For written deliverables, unless otherwise specified;

• The government will have a maximum of 10 business days from the day the draft deliverable is received to review the document, provide comments back to the vendor, and/or approve or disapprove the deliverable(s).

• The vendor will have a maximum of 10 business days from the day comments are received to incorporate all changes and submit the final deliverable to the government.

The format for individual deliverables will be determined through consultation between the PM and the vendor. Products that reflect the vendor’s analysis and opinion (e.g., studies or analyses) may be in vendor format. All documents will be provided in either hard copy or electronically as requested by the PM. Electronic documents will be provided in the appropriate Microsoft Office format (e.g., Word or PowerPoint). If required, the government may ask that they be provided in compressed or PDF format.

The following table (Table 1) identifies deliverables associated with Section 2.3 – Specific Tasks. Due dates are to be completed within the period of performance as indicated. Weekends and government holidays are non-working days.

Table 1

Deliverable Task Reference

Quantity: # of Reports Deliverable Due Date

2.3.2.1 Call Log 2.3.2 12 The 5th of the following month

2.3.2.2 Email Log 2.3.2 12 The 5th of the following month

2.3.3.1 Call Log 2.3.3 12 The 5th of the following month

2.3.3.2 Email Log 2.3.3 12 The 5th of the following month

2.3.3.3 Meeting

Minutes 2.3.3 12 The 5th of the following month

2.3.3.4 Monthly

Status Report 2.3.3 12 The 5th of the following month

2.5 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Additional information about the deliverables produced from the identified tasks is listed in Table 1. The standard set for all tasks is 100% satisfactory completion and 100% PM/COR Inspection is the surveillance method which will be utilized. This information is detailed in Table 2. Official QASP not required, informal QASP only for tracking purposes.

2.5.2 Method of Surveillance

The government will monitor quality assurance of all tasks with 100% inspections performed by the PM, COR, and/or KO.

2.5.3 Inspection and Acceptance Criteria

Final inspection and acceptance of all work performed, reports, and other deliverables will be performed at the place of delivery by the COR and/or KO. At a minimum, the COR will informally report monthly to the KO on the contractor’s performance.

General Acceptance Criteria: General quality measures, as set forth below, will be applied to each work product received from the vendor under this PWS.

• Accuracy – Work products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

• Clarity – Work products shall be clear and concise. Any/all diagrams shall be easy to understand and be relevant to the supporting narrative.

• Consistency to Requirements – All work products must satisfy the requirements of this PWS.

• File Editing – All text and diagrammatic files shall be editable by the government.

• Format – Work products shall be submitted in hard copy (where applicable) and in media mutually agreed upon prior to submission. Hard copy formats shall follow any specified Directives or Manuals.

• Timeliness – Work products shall be submitted on or before the due dates determined/specified between the PM/COR/KO and vendor or submitted in accordance with a later scheduled date determined by the government.

Performance Standard/Acceptable Quality Level. The vendor is expected to meet the following goals.

1) Performance standard is a goal of 100% satisfactorily completing the tasking and meeting timeliness for each project tasking as set forth in 2.3.1, 2.3.2, and 2.3.3.

2) Acceptable quality level is 95% of all taskings/deliverables prepared contain only minor defects or rewrites and 95% are processed within the agreed upon timeframe or milestone(s).

3) No major complaints from customer(s).

Below are the Performance Standards that will be used in evaluating performance on a monthly basis and in determining the amount of the payment owed to the vendor.

Performance standards and ratings are designed to determine if performance exceeds, meets, or does not meet a given metric and acceptable quality level. Note: The application of these performance ratings or failure of the government to apply these performance ratings does not waive any of the government’s rights to damages under this contract. The following ratings shall be used:

Good – Performance meets or exceeds contract requirements in terms of timeliness and quality. COR will make a determination to pay the contract 100% of the invoice amount.

Fair – Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency. Performance is satisfactory and has been timely. The COR will make a determination to pay the vendor 90% of the invoice amount.

Poor – Performance narrowly meets contract requirements and borders on unacceptability in terms of timeliness and/or quality or performance may have an adverse impact on the mission of the Agency. The COR will make a determination to pay the vendor 85% of the invoice amount.

Unacceptable – Performance has been at a less than acceptable level in terms of timeliness or quality. Possible issues include, but are not limited to: missed milestones, low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that do not comply with acquisition or policy regulations, or one or more cure notices have been issued. Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result.

The performance will be rated each month by the COR with input from the PM. These findings will be the basis for the amount paid for that month. The ratings, as described in the table above, will be based on the performance of the vendor on the timeliness and quality of the services provided using the rating scale for each criterion as shown below.

Timeliness

Acceptable Meets or exceeds contract requirements in terms of timeliness of delivery.

Unacceptable

Vendor failed to meet the timeliness requirements. Possible issues include, but are not limited to; one or more deliverables not submitted on time or missed milestones. One or more cure notices may have been issued by the Contracting Officer.

Note: A deliverable is either on time or not on time.

Quality

Good Meets or exceeds contract requirements in terms of quality of work performed.

Fair Performance meets contract requirements with only minor issues and the issues do not adversely impact the mission of the Agency.

Poor

Performance narrowly meets contract requirements and borders on unacceptability in terms of quality or adverse impact on the mission of the Agency is possible.

Unacceptable

Quality of performance has been at a less than acceptable level. Possible issues include, but are not limited to: low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that did not comply with acquisition or policy regulations or one or more cure notices have been issued by the Contracting Officer.

TABLE 2

Task Title

Standard Deliverable Reference #

Acceptable Quality Level

Surveillance Method

Surveillance Schedule

Incentive

Helpdesk

100% Satisfactory Complete

2.3.4

95%

PM/COR

Inspection

Upon submittal -due the 5th of the following month

Good, Fair, Poor, Unacceptable ratings to be assigned pursuant to section 2.5.5.2

Consultation Hours

Satisfactory Complete

2.3.5

95%

PM/COR

Inspection

Upon submittal -due the 5th of the following month

Good, Fair, Poor, Unacceptable ratings to be assigned pursuant to section 2.5.5.2

2.6 OTHER PERFORMANCE REQUIREMENTS

Disclosure of Information. Information made available to the vendor by the government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. The vendor agrees to assume responsibility for protecting the confidentiality of government records, which are not public information. Each vendor or employee of the vendor to whom information may be made available or disclosed shall be notified in writing by the vendor that such information may be disclosed only for a purpose and to the extent authorized herein. The vendor will not disclose to anyone outside of DLA ACE J67A, the COR, the PM, and the KO any information obtained during the conduct of the Task Order without prior written approval of the KO. Additionally, the vendor will not use any information obtained during the performance period for any purpose other than to support the requirements.

Limited Use of Data. Performance of this effort may require the vendor to access and use data and information propriety to a government agency or government vendor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the government and/or others. Vendor and/or vendor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the government, except to authorize government personnel or upon written approval of the KO. The vendor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other that as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the vendor without such limitations or prohibit an agreement at no cost to the government between the vendor and the data owner which provides for greater rights to the vendor.

Payments for Unauthorized Work. No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein. This includes any services performed by the vendor of their own volition or at the request of an individual other than a duly appointed Contracting Officer. Only a duly appointed Contracting Officer is authorized to change the specifications, terms, and conditions under this effort.

While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014. Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

2.9 SECTION 508 COMPLIANCE REQUIREMENTS

Any/all electronic and information technology (EIT) procured through this effort must meet the applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

2.10 TRAVEL

Travel is not being priced separately on this contract. The vendor must quote under the assumption that consulting will be performed primarily at the vendor’s facility. The government reserves the right to change the travel requirement; however, this will be done through a formal, negotiated contract modification. If travel is added to the contract, it will be reimbursable based upon actual costs only, and the vendor will be required to submit all supporting travel documentation.

2.11 PLACE OF PERFORMANCE

Services may be provided off-site, on-site, or a combination of both, depending on program requirements. The vendor may be required to make not more than two (2) visits to the government site. On-site work provided will be at the following location:

DLA J-67A Analytic Center of Excellence 8000 Jefferson Davis Hwy Richmond, VA 23297

2.12 PERIOD OF PERFORMANCE

The period of performance shall be for one, seven (7) month base with two option years. The anticipated POPs are as follows:

Base year: July 1, 2021 – January 31, 2022 (7 months) Option year one: February 1, 2022 – January 31, 2023 (12 months) Option year two: February 1, 2023 – January 31, 2024 (12 months)

POINTS OF CONTACT:

Program Manager (PM)

Primary:

Zack Martin DLA J-67A Analytic Center of Excellence 8000 Jefferson Davis Highway Richmond VA, 23297

COMM: 804-279-5639

E-mail: Zack.Martin@dla.mil http://www.ecmra.mil/ http://www.section508.gov./ mailto:Zack.Martin@dla.mil

Alternate:

Abby Curry DLA J-67A Analytic Center of Excellence 8000 Jefferson Davis Highway Richmond VA, 23297

COMM: 804-279-3326

E-mail: Abby.Curry@dla.mil

The PM is the individual with the project management function who has overall technical responsibility for this effort. The PM provides technical direction to the vendor, i.e., shifting work emphasis between areas of work, fills in details, or otherwise serves to accomplish the purposes of this effort. Technical direction shall be within the general PWS for this effort.

In addition to providing technical direction, the PM will:

1) Monitor the vendor’s technical progress including surveillance and assessment of performance and report accordingly to the COR and KO

2) Assist the vendor in the resolution of technical problems encountered during performance; and

3) Perform inspection and acceptance or recommendation for rejection of vendor deliverables and identify deficiencies in delivered items. This does not replace any other quality assurance inspection requirements that are specified elsewhere within this PWS.

Contracting Officer Representative

William A. Sutherland

DLA J6TE

74 Washington Ave N.

Battle Creek, MI 49037

COMM: (269)961-5385

DSN: 661-5385

Email: William.sutherland@dla.mil

The COR supports the Contracting Officer during the administration of this effort by:

1) Making final decisions regarding any acceptance or rejection of deliverables;

2) Providing technical clarification relative to overall workload matters;

3) Providing advice and guidance to the vendor in the preparation of deliverables and services; and

4) Providing acceptance of deliverable products to assure compliance with requirements.

Neither the COR nor PM have the authority to issue any technical or cost direction which:

1) Constitutes an assignment of work outside the general scope of this effort;

2) Constitutes a change as defined in the “Changes” clause;

3) In any way causes an increase or decrease in cost or the time required for performance

4) Changes any of the terms, conditions, or other requirements of this effort; and

5) Suspends or terminates any portion of this effort.

mailto:Abby.Curry@dla.mil mailto:William.sutherland@dla.mil