Attachment 2_Manlift QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

TO

PROVIDE PREVENTIVE MAINTENANCE,

INSPECTIONS, SERVICE AND REPAIR OF

MANLIFTS

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST,

LAKEHURST, NEW JERSEY

Joint Base, New Jersey

17 JAN 2019

QUALITY ASSURANCE SURVEILLANCE PLAN

TO

PROVIDE PREVENTIVE MAINTENANCE, SERVICE AND REPAIR OF MANLIFTS

AT

JOINT BASE MCGUIRE-DIX-LAKEHURST,

LAKEHURST, NEW JERSEY

INTRODUCTION. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the

Contractor's actions while implementing this Performance Work Statement (PWS). This document is designed to provide an effective surveillance method of monitoring the Contractor's performance for each listed objective on the Service Delivery Summary (SDS), in the all management, tools, supplies, equipment, and labor necessary to provide preventive maintenance, inspections, service and repair of man lifts located at Joint Base MDL, Lakehurst, New Jersey. The scope of work includes, but is not limited to:

preventive maintenance, inspections, and servicing of the man lifts listed in Paragraph 1.1, and Appendix B , in accordance with manufacturer’s specifications and American National Standard Boom-Supported Elevating

Work Platforms (ANSI/SIA), Occupational Safety and Health (OSHA). The Contractor shall perform inspections, overhauls, and repairs of all systems and accessories, listed under this contract, including field service that provides, but not limited to annual oil, filters (oil and air) and coolant changes, shop repairs, maintaining proper levels of coolants, oils and lubricants. All testing and certifications shall be scheduled and coordinated with the Contracting Officer’s Representative (COR).

The QASP provides a systematic method to evaluate the services that the Contractor is required to furnish.

This QASP is based on the premise that the Government requires a quality standard in the preventive maintenance, service and repair of man lifts. This QASP is the best means of achieving that objective.

The Contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the preventive maintenance, inspections, service and repair of man lifts. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program provides the measures needed for the Contractor's success. Once the quality control program is developed, a careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

SERVICE DELIVERY SUMMARY:

Performance Objective Statement Of Work

Paragraph

Performance Threshold

Provide Preventive Maintenance/Inspections, and

Service of Man Lifts

1.1 Objectives performed as scheduled

95% of the time

Provide Non-recurring Man Lift Major Repairs 1.2 Repairs not performed in the required time frames 95% of the time

Perform Non-recurring Service Calls 1.3 Calls not responded to in the required time frames 95% of the time

Calls not performed as requested

95% of the time

SURVEILLANCE: The COR will ascertain the performance objectives through inspections during each service cycle as well as complaints from the using activity personnel. These complaints will be forwarded to the Contractor's Quality Control Inspector (QCI) for correction.

STANDARD: The Contractor is responsible to meet the firm standards in the above SDS. A Notice of

Violation (NOV) is absolutely not permitted. The Contractor shall perform all work required by in a satisfactory manner in accordance with the appropriate SOW paragraph. The COR shall not consider the services complete until all deficiencies have been corrected.

PROCEDURES: The Government COR will inspect all performance objectives monthly, quarterly, semi-annually, and annually to ensure the Contractor complies with the appropriate paragraphs of the SOW. The

COR will also inspect all complaints form the using activity personnel to ensure the Contractor complies with the appropriate paragraphs of the PWS. The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the Contract

Manager or the Contractor's QCI of the deficiencies for correction. The Contractor shall be given one hour after notification to begin correction of the unacceptable performance. Additional time might be approved if the COR considers that additional time is warranted. If the deficiencies corrections are not initiated within the required time frame, or if the deficiencies are not corrected in a timely manner, the COR shall notify the Contracting Officer (CO) for corrective action. Recurring customer complaints are not permitted for any of these service items. If repeated customer complaints are received indicating the same deficiency during the service performance period, the COR shall contact the CO for appropriate action.