ATTACHMENT 2 Hazard Waste Disposal QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For: Hazardous, Universal, and non-Hazardous Chemical Waste Disposal

Contract Number: TBD

Contract Description: The VA has the need to collect, package, label, manifest, transport and dispose of hazardous, universal, and non-hazardous chemical wastes at the Department of Veterans Affairs Salt Lake City Health Care System (VASLCHCS). The VASLCHCS includes the SLC VA Medical Center, as well as Community-Based Outpatient Clinics (CBOC).

Contractor: TBD

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored

· How monitoring will take place

· Who will conduct the monitoring

· How monitoring efforts and results will be documented This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. Government Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: TBD Organization: VHA Regional Procurement Office - West

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall ensure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

c. Other Key Government Personnel: William John, Environmental Compliance Manager

3. Contractor Representatives The following contract employees serve as the Contractor Program Manager(s) for this contract.

a. Program Manager: TBD

b. Other Contractor Personnel: TBD

4. Performance Standards Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

Unsatisfactory = task not completed on schedule

Unsatisfactory = task not completed as described

Unsatisfactory = more than 1 documented complaint

Unsatisfactory = task not completed as described

Unsatisfactory = task not completed as described

Unsatisfactory = task not completed on schedule

5. INCENTIVES

The Government shall use exercise of option period and past performance as incentives. Incentives shall be based on satisfactory or higher performance rating.

6. METHODS OF QA SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. Observation by Government personnel of Contractor technician and support contractors during scheduled waste pickups/removals.

b. DOCUMENTATION SUBMITTED. Review and inspection of required Contractor transportation, storage and disposal documentation for hazardous and non-hazardous waste shipments for completeness and correctness as appropriate to the facility’s respective generator status: Hazardous Waste manifests, Land Disposal Restriction documents, TSDF copies of manifests, and TSDF Certificates of Destruction provided and submitted as appropriate.

c. PROGRESS OR STATUS MEETINGS. Conducted as required to coordinate process improvements and obtain contractor feedback.

7. RATINGS

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a satisfactory or unsatisfactory outcome. The following ratings shall be used:

Exceptional = 0 unsatisfactory ratings Very good = 1 unsatisfactory rating Satisfactory = 2 unsatisfactory ratings Marginal = 3 unsatisfactory ratings Unsatisfactory = more than 3 unsatisfactory ratings

8. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE: The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE: When marginal performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In either case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR) and present it to the contractor's program manager with a copy to the Contracting Officer. The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan (CAP) to document how the contractor shall correct the marginal performance and avoid a recurrence. The CDR will also state how long after receipt the contractor must present the CAP to the COR. The Government shall review the CAP to determine acceptability. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

9. FREQUENCY OF MEASUREMENT

During contract performance, the COR will periodically evaluate whether the negotiated frequency of surveillance is appropriate for the work being performed.

The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative