Attachment 2 DISA General Requirements.pdf

Cyberex PDU B23 Preventive Maintenance Service

DM-FCIE 00 00 03.6

GENERAL REQUIREMENTS when working with DISA

For Service Contract 08/17

1.1 GENERAL:

The Contractor shall furnish all labor, material, supplies, equipment, tools, delivery, disposal and supervision required in performing all operations in conjunction with this project complete, in strict accordance with these Specifications and Contract Documents subject to the terms and provisions of this contract. This section of the specifications is applicable to all other sections herein.

1.2.1 CONTRACT DRAWINGS: The contract drawings indicate the extent and general arrangement of the existing facilities, new work, materials and equipment installations. If any departures from the contract drawings, other than minor adjustments, are deemed necessary by the Contractor, details of such departures and the reasons therefore shall be submitted to the Contracting Officer or their authorized representatives soon as practicable for approval. No such departures shall be made without the written approval of the Contracting Officer.

1.2.2 AVAILABLE INFORMATION All existing utilities shown on the drawings are based on available information and must be treated as approximate only. The contractor must take precaution measures prior and during work/construction as so not to damage or interrupt the services. The Government has no liability for any mishap that may have incurred.

1.2.3 NFPA Contractor shall comply with the “NFPA” codes (current edition)[National Fire Protection Association]. Contractor shall comply with the (current edition) “NFPA-70” (National Electrical Codes), “NFPA-70E” (Standard for Electrical Safety), “NFPA-241” (Safeguarding Construction, Alteration, and Demolition Operations), and “NFPA-51B” (Standard for Fire Prevention During Welding, Cutting, and Other Hot Work). Contractor shall obtain a Hot Work Permit that has been approved by the Fire Department before any Welding, Cutting, or Hot Work activities are performed.

1.3 MATERIALS AND EQUIPMENT: Unless otherwise specified or indicated on the drawings, all materials used in this project shall be new and shall be in compliance with respective material specifications indicated. Materials shall be the standard products of a manufacturer regularly engaged in the manufacture of the product. Items of material/equipment shall essentially duplicate material/equipment that has been in satisfactory use at least two years prior to bid opening.

1.3.1 Materials and equipment shall be installed in accordance with the approved recommendations and instructions of the manufacturer for obtaining conformance with the contract documents.

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Attachment 2 SP470221Q0007

1.3.2 Materials delivered to the site shall be inspected for damage, unloaded, and stored with a minimum of handling. Storage facilities shall be provided by the contractor at the job site for maintaining materials at temperatures and conditions recommended by the manufacturer. Storage accommodations shall afford easy access for inspection and identification of each shipment.

1.3.3 COMPONENTS POLICY: All components shall be used as identified or approved equal. Approval for equal components must be obtained in writing before component is purchased or delivery to site.

1.3.4 Warranty of Construction: In addition to the warranty clause as specified in FAR

52.246.21 and Alternate I (April 1984), the Contractor shall provide to the Government, upon the completion of the project, the standard warranty of the material/equipment offered by the manufacturer which extends beyond the one year warranty of construction.

1.4 VERIFICATION OF DIMENSIONS: In addition to the “Site Investigation and Conditions Affecting the Work” clause under FAR 52.236.3 (Apr 1984), the Contractor shall familiarize himself thoroughly with all details of the work and working conditions, verify all critical dimensions and other data in the field, and advise the Contracting Officer or their authorized representative of any discrepancy before performing any work.

1.5.1 CONTRACTOR QUALIFICATIONS:

All contractors shall submit the following with their proposal:

• Written qualification statement for the individual who will be functioning as the project manager.

• Written qualifications statement for the individual who will be responsible for quality control.

• Written qualifications statement for the individual who will be responsible for safety.

• Written project plan identifying all work that is to be accomplished with in-house resources and identifying work that must be accomplished by sub-contractors.

Project plan is to include those individual sub-contractors who will then perform the work required of them.

• Written work experience, and references for projects satisfactorily completed within the last three years of similar size and scope.

The written qualifications statement shall be certified and signed by a principle of the offeror. Offerors need only submit a brief resume of each key individual. This will be evaluated to determine if they have the appropriate technical training, certifications, if required, and previous construction experience to meet the technical requirements of a project of this nature. If any of the submitted individuals will perform more than one of the listed functions, this is acceptable as long as the submitted documentation identifies any and all functions the given individual will be performing.

1.5.3 SMOKING POLICY: Smoking is not permitted in any building at DSCC.

Smoking is limited to designated outdoor areas.

1.5.4 SAFETY Contractor shall follow all applicable safety codes.

1.5.4.1 It shall be the contractor’s responsibility to have and maintain their own safety program which will include their safety standards, safety procedures, safety training and safety supervision with regards to supporting this contract. Safety issues that violate current regulations shall be reported in writing to the DS-FCIE Contract Officer Representative (COR) or designee. Safety discrepancies shall be documented in the COR file.

1.5.4.2 The Contractor shall be responsible for providing safety supervision for items relating to this contract. The contractor’s safety supervision shall be a qualified safety competent person with the required training. Safety talks, safety meetings, and safety review of planned work schedule shall be the responsibility of the contractor.

1.6 COORDINATION AND COOPERATION: The Contractor involved in the performance of this project shall coordinate the work to eliminate delay and shall submit, in a format provided by the Contracting Officer (CO) or the Contracting Officer Representative (COR), within five (5) days after date of Notice to Proceed, a schedule of operations to the Contracting Officer or their authorized representative, for approval. All work shall be performed in strict accordance with the schedule of work approved by the Contracting Officer, unless any delay is found excusable within the meaning of the default clause, referenced elsewhere herein. The Contractor’s central point of contact on this project will be the Contracting Officer Representative (COR), who will be assisted by the government project engineer and the government construction inspector. The areas at which the work is to be performed may remain active and operational during the performance of this contract. It is imperative that all work performed under this contract be scheduled and phased to minimize disruption of utility systems, personnel, vehicular traffic and provide accessibility to the buildings at all times. Contractor will be asked to work with the Government Accrediting Official (AO) to complete a Construction Security Plan (CSP). In addition to the Contracting Officer, government project manager and construction inspector, the contractor can expect multiple site visits by a Site Security Manager (SSM). The SSM will have 24-hour unrestricted access to all parts of the construction site and will conduct periodic security inspections for the duration of the project.

1.7.1 DAILY ACTIVITY REPORTS: Shall be submitted by the Contractor to the Contracting Officer, or Government Inspector each day activity or work occurs at the job site. The daily report shall include the date, contract number and title, report number, contractor’s name, weather conditions, work location, description of activity or work performed, safety actions, work hours, personnel, equipment, subcontractors, deliveries, and other pertinent information. In addition to the daily activity reports, weekly project meetings shall be held with the Contractor, Contracting Officer or Contracting Officer Representative, Government Construction Inspector, and/or the government project engineer(s).

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1.7.2 CONTINUITY OF OPERATIONS: The Contractor shall maintain, without interruption, the services defined in this specification. In the event that Contractor employees strike, the contractor shall obtain (at the Contractor’s expense) qualified outside employees to continue the services described in this statement of work.

1.8 INTERRUPTIONS OF UTILITIES:

1.8.1 No utility services shall be interrupted or blocked off without approval of the Contracting Officer or their authorized representative.

1.8.2 Scheduling for interruption, shutdown of services shall be submitted in writing to the Contracting Officer or their authorized representative not less than thirty (30) days prior to date of all proposed interruptions. The request shall give the following information:

(1) Nature of utility or system (sewer, water, electrical, fire sprinkler system, etc.)

(2) Size of line and location.

(3) Buildings, Services, and Equipment Affected.

(4) Hours and date, estimated length of time of interruption

1.9 RECORD DRAWINGS: The Contractor shall maintain record drawings on file at the project site. As part of the final inspection and acceptance, the Contractor shall furnish the Contracting Officer or their authorized representative three (2) complete sets of Record Drawings. Record Drawings shall be kept up to date during the process of work and shall be made available to the Contracting Officer, or their authorized representative, upon request.

1.10.1 PROTECTION FROM DAMAGE: In addition to FAR 52.236.9 "Protection of Existing Vegetation, Structures, Utilities, and Improvement" (Apr 84), the contractor shall take all the necessary precautions to protect Government equipment and property at the job site, and shall be responsible for any damage to the equipment and property that may occur as a result of his negligence in connection with the prosecution of the work performed. Damage to Government equipment or property shall be repaired by the Contractor at his expense.

1.10.2 USE OF GOVERNMENT PREMISES: The contractor may store supplies and equipment only in those areas designated by the Contracting Officer, or their authorized representative.

1.10.3 The Government will not be responsible in any way from damage occasioned by fire, theft, accident or otherwise to the contractor's stored supplies, materials or equipment; the supplies, materials or equipment kept in the building or buildings on the Center; or the Contractor's employees' personal belongings brought to this Center.

1.11 DUST CONTROL: The amount of dust resulting from any work performed shall be controlled to prevent the spread of dust and to avoid creation of a nuisance in the surrounding area. Use of water will not be permitted when it will result in, or create, hazardous or objectionable conditions such as ice, flooding and pollution.

1.12 CLEAN-UP: The contractor shall comply with FAR 52.236-12, "Cleaning-Up" (Apr 84). In addition, upon completion of the work at the end of each work shift, the contractor shall leave the premises in a clean and neat condition satisfactory to the Contracting Officer. Drop cloths or other suitable methods shall be used as required to protect the equipment and the personnel. Contractor shall remove the rubbish and debris from Government property daily, unless otherwise directed.

1.12.1 Remove and transport all debris and rubbish from the project site in a manner that will prevent spillage from streets and adjacent areas. The contractor shall comply with all applicable Federal, State and Local hauling and disposal regulations.

1.13 FINAL INSPECTION AND ACCEPTANCE: Upon completion of the entire project a final inspection will be performed by the contractor, the Contracting Officer or their authorized representative and authorized representatives from the Facilities Engineering Division, DS-FCIE (Construction Administration Office, Operations & Maintenance Office and Engineering Office).

DISA General Requirements (Also attention: 03FAC GSA Schedule Holders)

C.0.1 System Uptime

The Contractor shall perform Tier III level infrastructure maintenance and operational services to the Defense Information Systems Agency (DISA) Enterprise Information Services (EIS) data centers to provide mission-critical computer processing resources and support to numerous Government agencies, 24 hours per day, 7 days a week, based from the TIA 942A & Uptime institute Tier III standards. DISA’s operational goal is to provide high availability and redundancy to all supported programs and workloads (less than one tenth of 1% downtime planned and unplanned performance outages per year); knowing that without a Tier III redundant datacenter this is impossible to sustain, DISA will continue to strive for this goal by having a structured O&M (Operations and Maintenance) program that reduces outages to the minimum possible.

C.1.2.2 Operation & Maintenance (O&M) Tasks and Services There are four primary types of Tasks which can be ordered under TIM: Operations, Maintenance, and Repair & Replacement and Services.

C.1.2.3 Project versus Program Work Delineation The delineation between “routine operations” and non-routine work (relating to which Task is performed under) is governed by the definitions of program management versus project management. Routine operations are ongoing; generally require only changes or repairs that are minor in nature, and do not have an expected date after which services will no longer be required. That work which is of a “project” nature shall be charged against the appropriate modification or major repair Task; “projects” are of a defined length with an identifiable start and end date, and have an output that typically becomes part of the program “routine operations” after completion.

C.1.2.4 “Operations” Services Operational tasks that are scheduled and keep the covered system(s) operating and functioning. There are minimal parts and materials costs to conduct operations tasks.

Deficiencies that are found during operational tasks may result in repair and replace services.

C.1.2.5 “Maintenance” Services Maintenance tasks that are scheduled and include preventative maintenance (time-based) and predictive maintenance (condition-based). Deficiencies that are found during maintenance tasks may result in repair and replace services.

C.1.3 Hours of Operation

C.1.3.1 Service Coverage

The Contractor shall perform regularly scheduled work from Monday through Sunday, 00:00 a.m. to 24:00 p.m., unless otherwise specifically authorized prior to implementation by the COR. DISA datacenters require continuous 24 hours a day, 7 days a week services to ensure that the mission of the Agency can be successfully executed. Some scheduled work and regular services (including but not limited to system upgrades or modifications requiring utility outages) will be required during operationally accepted hours (at no additional cost to the Government). In cases where more limited hours are determined appropriate by the COR, the Contractor may, work extended hours to ensure timely completion of work at no additional cost to the Government. Core business hours are typically 7:00 – 17:00.

C.1.3.2 Emergency Services Services may be required to support a contingency. Emergency services needed may result in shift requirement changes.

C.1.5.4 Contract Acquisition The Contractor shall be responsible for purchasing material, services and equipment in support of operation, maintenance, modification, upgrading, replacement and repair requirements to meet established time frames. All material and services purchased under this contract shall be delivered or used to support this contract. The contractor shall deliver all materials, equipment and services as needed to the appropriate work sites within timeframe specified on TR.

C.1.7 Quality Control & Assurance (see QASP exhibit) (see DSCC-FCIE 04 00 00 Quality Assurance Surveillance Plan) (see DSCC-FCIE 01 45 00.10 20 Quality Control for Minor Construction)

C.1.7.1 Relationships

The Client provides comprehensive engineering and contracting support to the Customers to support their end- missions. These end missions generally involve operation of the computer and communications equipment in the datacenters in order to provide services to the warfighter. There is no reciprocal relationship.

All direction on technical matters pertaining to the standard shall be negotiated between the Contractor and the Client through the Contracting Officer.

The Contractor works at the Customer location, but is not employed by the Customer.

The Contractor shall perform all contracted functions to support the Customer directly, and may report conditions, status and situations to the Customer. The Contractor shall not take direction from the Customer on any technical matter, nor shall the Contractor change operations, priorities, or alter standards or specifications based on direction from the Customer. The Contractor shall comply with Customer administrative and security requirements in order to conduct work at the Customer location.

C.1.7.2 Quality Control Program (See DSCC-FCIE 01 45 00.10 20 Quality Control for Minor Construction)

C.1.7.3 Metrics & Metrics Reporting The Contractor shall report a standard set of metrics to measure, manage, and report workforce and facility performance and effectiveness. These metrics shall be transferrable between DISA data centers, allowing direct comparison to the extent possible. The Contractor shall coordinate the development and reporting of metrics to be reported directly with DISA to ensure guidance is followed and appropriate metrics are being reported that can be forwarded to senior executives regarding the performance of O&M services at the appropriate DISA data center(s).

C.1.9 Contractor Furnished and Acquired Items

C.1.9.1 Contractor Furnished Items and Services The Contractor shall supply all labor, supervision, electronics and productivity equipment, transportation, material, apparatus, chemicals, cleaning solutions/solvents/hazardous materials tools, software and permits necessary to fulfill the requirements of this contract.

C.1.9.2 Vehicles Any Contractor vehicles shall be in good running condition, comply with all state and local safety and environmental regulations.

C.1.9.3 Parts and Materials All replacement parts shall be original manufacturer or equal to and shall fit the equipment without modification.

C.1.9.4 Automation The use of automation (including robots) to reduce manpower requirements is a long-term goal of DISA’s program. The Contractor is encouraged to explore alternative methods of meeting service requirements through the use of automation.

C.1.9.5 Delivery of Equipment, Materials, and Supplies The Contractor shall be responsible for the loading, transporting and unloading of all equipment, materials and supplies to be used in performance of this contract.

C.1.9.6 Test Equipment Contractor shall have all Contractor-owned test equipment calibrated annually or per manufacture recommendation and calibration by methods as required by equipment manufacture recommendations.

C.1.10 Applicable Publications

Publications that apply to TIM are listed below. The publications have been coded as mandatory or advisory. The Contractor is obligated to follow those publications coded as mandatory. Not all applicable codes and standards are necessarily listed; for example, other mandatory NFPA and ASHRAE documents exist that must be followed, but are not necessarily referenced daily. It is the responsibility of the Contractor to understand and follow these codes and standards in planning and executing work under this contract. It is the responsibility of the Contractor to establish any follow-on requirements for resupply or updates to the listed publications.

Supplements or amendments to these mandatory publications may be issued through the life of the contract and it is the Contractor’s responsibility to ensure that operating reference copies of all mandatory publications are up to date.

C.1.10.1 TIM Service Contract Compliance with Publications For all service contract implementations of TIM, compliance shall be in accordance with the following:

A. All tasks set forth in the PWS are the responsibility of the Contractor.

B. The Contractor shall perform all work in the PWS and by the cited references to the extent required by this section:

• Should there be a conflict between the PWS and references set forth therein the

PWS shall take precedence and the contracting office shall be notified.

• Should there be a conflict between or among two or more such references, those coded as mandatory the PWS shall control over those coded advisory; between or among those similarly coded, those issued by a higher authority shall control over those issued by a lower authority; and between or among those issued at the same level of authority, those with a later date of issue shall supersede those with earlier dates of issue. If unresolved seek CO for determination.

C.1.10.2 Government and Industry Publications All work accomplished under a TIM service contract shall be conducted in accordance with any required schedules and shall meet the technical and performance standards described in mandatory standards and guidance, including but not limited to DISA CSI 360-95-3 Facilities Standards and OEM manuals. The Contractor is responsible for performing all work in accordance with current industry standards.

Publication Number Title (Mandatory Publications)

(All Publication shall be current unless noted otherwise).

1. 29CFR1910 Occupational and Safety Health Standard

2. 29CFR1910.147 OSHA Standard, The control of hazardous energy (lockout/tagout)

3. DISA Circular 350-195-2 Tests & Evaluations – Auxiliary Electric Power Systems

4. DISA CSI 360-95-3 DISA Enterprise Services Facilities Standards

5. DISA CSI 360-95-3R DISA Enterprise Services Roof Asset Management (RAM) Program

6. N/A Technical Requirements (TR) SOP Manual

7. DoD 5500.7-R Joint Ethics Regulation

8. N/A DISA CS Facility Standard Equipment Specifications & Master Planning Guidance

9. N/A DISA CSD ES6 Electrical Safety Plan

10. N/A Executive Order 13423, Strengthening Federal (24 Jan 2007) Environmental, Energy, & Transportation Management

11. N/A Federal Acquisition Regulation (FAR)

12. N/A SA (Interservice Agreement) between DISA Enterprise Services and host Installation

13. ANSI C37.50-1989 American National Standard for Switchgear – R1995, R2000, R2010) Low-Voltage AC Power Circuit Breakers

(16 Nov 2010) Used in Enclosures – Test Procedures

14. NFPA 101 Life Safety Code

15. NFPA 110 Standard for Emergency and Standby Power Systems

16. NFPA 111 Standard on Stored Electrical Energy Emergency and Standby Power Systems

17. NFPA 25 Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems

18. NFPA 70 National Electrical Code

19. NFPA 70B Recommended Practice for Electrical Equipment Maintenance

20. NFPA 70E Standard for Electrical Safety in the Workplace

21. NFPA 75 Standard for the Protection of Information Technology Equipment

22. Public Law 109-58 Energy Policy Act (EPAct) of 2005

23. NEC Chapters 1 – 5 & 9

24. UFC 3-240-13FN Industrial Water Treatment Operation and Maintenance (25 May 2005)

Publication Number Title (Advisory Publications) (All Publication shall be current unless noted otherwise).

25. Public Law 109-431 EPA Report on Server and Data Center Efficiency (2 Aug 2007)

26. AFI 64-106 Air Force Industrial Labor Relations Activities

27. IEEE Standard 1100- IEEE Recommended Practice for Powering & Grounding 2005 Electronic Equipment (IEEE Emerald Book)

28. MIL-HDBK-419A Grounding, Bonding, and Shielding for Electronic Equipment and Facilities, Vol. 1 & Vol. 2

29. TIA-942 Telecommunications Infrastructure Standard-Data Centers

30. ASHRAE TC 9.9 — Mission Critical Facilities, Data Centers, Technology Spaces & Electronic Equipment

31. IEEE Color Standards

32. NETA Electrical Testing To Acceptance Standards

33. OEM Manuals For All Equipment

C.2 DEFINITIONS

AHJ Authority Having Jurisdiction AHU Air Handling Units ASHRAE American Society of Heating, Refrigeration, and Air-Conditioning Engineers ASI Authorized Service Interruption ATFP Anti-Terrorism Force Protection ATS Automatic Transfer Switches AWP Annual Work Plan BAS Building Automation Systems BAS Building Automation Systems BMS Battery Monitoring System BAS Building Automation Systems CAD Computer-Aided Design CBT Computer Based Training CCM Contamination Control Mats CFD Computational Fluid Dynamics CLIN Contract Line Item Number CM Configuration Management CMMS Computerized Maintenance Management Systems Contracting Officer COC Cycles of Concentration CONUS Continental United States COR Contracting Officer Representative CR Cost Reimbursement CRAC Computer Room Air Conditioning Units CUBES Critical UPS & Battery Equipment Systems DCIM Data Center Infrastructure Management DDC Direct Digital Control DISA Defense Information Systems Agency DISCO Defense Industrial Security Clearance Office DM Deferred Maintenance DP Distribution Panel EIN Equipment Identification Number EIS Enterprise Information Services EPA Environmental Protection Agency FAR Federal Acquisition Regulation FCL Facility Clearance Level FFP Firm Fixed Price FOUO For Official Use Only

FSO Facility Security Officer FTR Federal Travel Regulation GM General Maintenance HAZCON Hazardous Condition HEPA High Efficiency Particulate Air HVAC Heating Ventilation Air Conditioning IAQ Indoor Air Quality IAW In Accordance With IPMP Integrated Pest Management Plan ISSM Information Systems Security Manager JPAS Joint Personnel Adjudication System JTR Joint Personnel Adjudication System Joint Travel Regulation LAN Local Area Network LOTO Lock Out — Tag Out MAC Moves-Adds-Changes MDP Main Distribution Panel MIL Maintenance Impact Level MOP Method of Procedures MPDU Modular Power Distribution Unit MSDS Material Safety Data Sheets MTP Mandatory Training Program NAC National Agency Check NDA Non-Disclosure NEC National Electrical Code O&M Operations and Maintenance OAP Oil Analysis Program OCONUS Outside the Continental United States ODC Other Direct Cost OEM Original Equipment Manufacturers OPM Office of Personnel Management OSHA Occupational Safety and Health Act PdM Predictive Maintenance PDU Power Distribution Units PIV Personal Identity Verification PM Preventative Maintenance POP Period of Performance PSI Personnel Security Investigation PUE Power Utilization and Efficiency PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Personnel QASP Quality Assurance Surveillance Plan RCM Reliability-Centered Maintenance SEC Systems, Equipment, and Components SOP Standard Operating Procedures SR&M Sustainment, Restoration, and Modernization

SRG Signal Reference Grid STS Static Transfer Switches T&M Time and Material TIM Tiered Infrastructure Maintenance TO Task Orders TOD Time-of-Day TR Technical Requirements UL Underwriter Laboratory UPS Uninterrupted Power Supply VAL Visitor Authorization Letter VAP Vibration Analysis Program VAR Visit Authorization Request VESDA Very Early Smoke Detection Apparatus VFD Variable Frequency Drive VSD Variable-Speed Drive VTC Video Teleconference VTN Visit Termination Notifications WO Work Order WOP Work Order Program

End of Section –

1.7.2 CONTINUITY OF OPERATIONS: The Contractor shall maintain, without interruption, the services defined in this specification. In the event that Contractor employees strike, the contractor shall obtain (at the Contractor’s expense) qualified ou...