Attachment 1 - SOW - DRAFT - Eclipse Hardware and Software OTJAG.pdf
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- Attached to
- Eclipse Hardware & Software Federal contract opportunity
- Solicitation number
- W9124J-20-R-EE20
About this file
This statement of work outlines hardware and software requirements for the U.S. Army Office of the Judge Advocate General. The Army requires 84 transcript laptops, 74 edit laptops, 68 wireless microphone systems with audio interfaces, 8 additional wireless microphone systems, and 84 audio control monitors from the contractor. The contractor must provide first and second year standard and extended warranties for the hardware and software, as well as 24/7 customer support. Additionally, the contractor will deliver the equipment and provide 2.5 days of training at 10 CONUS and 3 OCONUS locations on operation and functionality of the systems. The contractor must comply with all security requirements to access Army installations and properly identify personnel providing on-site technical support. The initial contract period is for one base year with an option to extend for one additional year.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Sources Sought Eclipse Hardware and Software OTJAG.pdf | ||
| SOW Attachment 1a - Shipping Adresses and QTY per Locations.xlsx | XLSX spreadsheet | |
| SOW Attachment 1b - Training Locations.xlsx | XLSX spreadsheet |
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Statement of Work (SOW) Eclipse Hardware and Software Support
U.S. Army Office of the Judge Advocate General (OTJAG)
1. General. The U.S. Army Office of the Judge Advocate General (OTJAG) is in need of hardware and software licenses that is of brand name or equal to the latest version of the Eclipse Vox system which will utilize as part of OTJAG’s court reporting system. The contractor shall provide the hardware, software maintenance, user training, technical and troubleshooting customer support with standard and extended warranties required to provide a full technological court reporting solution. The hardware and software are required to record and translate Army courts-martial, Article 32 hearings, and other hearings/investigations on all courtrooms worldwide. Software is critical for recording of and thereafter production of Army courts-martial records of trial.
2. Hardware and Software Specifications:
Item Description Quantity Transcript Laptop (Eclipse Vox) 84 Edit Laptop (Eclipse Vox) 74 10-mic wireless system with 16-channel audio interface 68 4-mic wireless system with 8-channel audio interface 8 External Audio Control Monitor 84 Traveling Cases 68 1st year standard warranty included in the base year (hardware & software) 1 2nd year extended warranty to be provided in option year 1 (hardware & Software) 1
3. Scope of Work. The Contractor shall provide customer service support to (approximately 116) Army-wide Eclipse users as outlined by the Court Reporter Program Manager, OTJAG CLD.
Provide remote, telephonic, and email customer service support. The support shall be available 24 hours, 7 days a week, 365 days a year.
Provide a first year and second year software warranties for technical support, maintenance and upgrades.
Provide a first year and second year hardware warranties that will provide technical support and repair or replace obsolete or defective audio components and/or computer hardware.
Provide hardware with integrated Eclipse Vox Software program. Software shall be prepared and installed prior to hardware shipment.
Provide shipping for all equipment (See Attachment 1 for shipping addresses and the quantity to be shipped to each location).
4. Period of Performance: 12 month base year with a 1 (12) month option year. Refer to the contract for specific dates.
5. User Training. The Contractor shall perform knowledge transfer and comprehensive training to all Government end users regarding the operation and functionality of the hardware and software at several Department of Defense (DoD) installations. The training will be at a minimum 2.5 days for each location.
The Contractor shall provide training in 10 Continental United States (CONUS) locations and 3 Outside Continental United States (OCONUS) locations. (See Attachment 2 for list of locations). The Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR).
6. Hours of operation. Customer support will be rendered during normal working hours, Monday through Friday (except weekends and Federal Holidays), between the hours of 7:30 am to 5:00 pm.
however, the contractor may be required to provide customer support outside of these hours.
6.1 Federal Holidays:
New Year’s Day 1st day of January Martin Luther King Jr. Day 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December
7. Location of Services: Customer support will mainly be provided from a remote basis through telephone, e-mail, or online customer service assistance, and as a last resort provide on-site technical support if determined to be necessary. On-site technical support will only be provided in DoD installations CONUS locations and will be arranged and coordinated between the Government and Contractor.
8. Security Requirements: For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (Army Directive 2014-05/AR 190-13); applicable installation, facility and area commander installation and facility access and local security policies and procedures (provided by Government representative); or, at OCONUS locations, in accordance with status-of-forces agreements and other theater regulations.
8.1 Contractor Identification: Contractor personnel providing on-site technical support on a military installation shall posses a valid state driver’s license, proof of vehicle insurance and carry a company identification badge in front of exterior clothing where it is visible. The badge shall be easily readable and include the employee name, company name, and a color photograph.
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