Attachment 1 Quality Assurance Plan.pdf

Solicitation 1240LQ23Q0080 Pike & San Isabel National Forests Cimarron and Comanche National Grasslands Cimarron National Grassland Office Janitorial Services

Performance Standard

Minimum Acceptable Level

(MAL)

Disincentive

Method of Surveillance

Incentive

Floors/carpets Clean and free of dirt and debris

No more than 2 visible marks or accumulations of dust, dirt, or other foreign object/ material over ½ in. in size.

Re work within 2 hrs of notification.

1% deduction of monthly invoice if below 90% or below of MAL

Random Sampling and Customer Comments

Full Payment of invoice

Windows/Glass Cleaned and free of dirt, streaks, and smudges

No more than 2 visible marks in excess of ½ in. in size

Re work within 2 hrs of notification.

1% deduction of monthly

Furniture/wall surfaces Cleaned and free of visible dust, dirt, and debris

No more than 2 visible marks or accumulations of dust, dirt, smudges or other foreign object/material over ½ in. size.

Re work within 2 hrs of notification.

1% deduction of monthly

Bathrooms/Kitchen Clean/Sanitized

No visible rust/encrustation in toilets, No more than 2 marks or accumulations of dust, dirt, smudges or other foreign object/material over ½ in. size.

Re work within 2 hrs of notification.

1% deduction of monthly invoice if below 95% or

Removal of trash Emptied and cleaned

No more than 2 trash receptacles with ¼ of trash remaining

Re work within next day of notification.

1% deduction of monthly invoice if below 90% or below of MAL

Front Entrance (outside area)

No visible trash, and kick plates/push bars with no more than 2 visible marks in excess of ½ in. in size

Re work within 2 hrs of notification.

1% deduction of monthly

Monthly cleaning of wall surfaces within 70 in.

of the floor

No more than 2 visible marks or accumulations of dust, dirt, smudges or other foreign object/material over ½ in. size.

Re work within next day of notification.

1% deduction of monthly invoice if below 90% of MAL

Semi‐annual stripping/applying floor finish to kitchen and restroom floors

No more that 2 visible marks or accumulations of dust, dirt, smudges or other foreign object/material over ½ in. size.

Re work within next day of notification.

Solicitation 1240LQ23Q0080 Pike & San Isabel National Forests Cimarron and Comanche National Grasslands Cimarron National Grassland Office Janitorial Services

Semi‐annual cleaning of outside windows and blinds, No more than 2 visible marks or accumulations of dust, dirt, smudges or other foreign object/material over ½ in. size.

Re work within next day of notification

Time Area Performance

Weekly

Floors Windows/glass Furniture/wall surfaces Bathrooms/Kitchen Drinking Fountains Waste Receptacles Outside Entrance Area

Clean floors, vacuum carpet, buff floors, spot clean, clean glass, clean/dust wall surfaces, dust chairs, tables etc., clean/sanitize toilets/urinals, sinks, countertops, cabinets, mirrors, wall partitions, drinking fountains, service dispensers, removal of trash, and replace light bulbs.

Sweep outside entrance area, clean/polish kick plates/push bars, empty ash tray bin.

Monthly Wall surfaces within 70 inches of the floor, vertical surfaces and under surfaces

Dust

Semi Annually

Kitchen and restroom floors Windows outside Blinds

Strip and apply coat of floor finish Clean windows on front side of office Dust blinds

Annually Carpeted Floors Shampoo – ensure COR is notified 2 weeks prior to this being done.