Attachment (1) PWS PHNSY-IMF Guam Detachment Wireless.pdf

Performance Work Statement (PWS) Pearl Harbor Naval Shipyard and Intermediate Maintenance Facility (PHNSY&IMF) –

Guam Detachment

CELLULAR SERVICE

1. Description of Requirement

1.1 PHNSY&IMF is a U.S. Navy regional industrial center that maintains, overhauls, and repairs various vessels of the U.S. Navy to keep the Navy “Fit to Fight.” The PHNSY&IMF Guam Detachment requires for cell phone wireless communication, voice, data, email, roaming, text-message, voice mail, and caller-ID services between and with:

United States;

Hawaii;

Okinawa;

Japan;

Philippines; and Canada.

Other countries that may require services based on historical usage are from the following regions:

Southeast Asia (Cambodia, Indonesia, Singapore, Japan);

Europe (Austria, Croatia, Italy, Belgium, Germany, Netherlands, Serbia, Poland, UK);

Oceania (Australia); and Asia (China, Korea).

Services shall be provided by a Contractor that meets OPNAVINST N9210.3, Appendix D, section e. This section states: “Any foreign government, agency of a foreign government, or representative of a foreign government; any form of business enterprise or entity organized under the laws of any country other than the United States or its possessions; and any foreign national. Firms organized under U.S. laws, regardless of potential foreign ownership, can receive contracts requiring access to U-NNPI if the firm formally agrees to protect the information.” The requirement is applicable as devices provided via this contract may access U-NNPI data.

Period of Performance:

Base 30 September 2024 – 29 March 2025 Option Year 1 30 March 2025 – 29 March 2026 Option Year 2 30 March 2026 – 29 March 2027

2. Services and Coverage

All devices shall be enrolled with the Department of the Navy (DoN) so the DoN can enroll devices into Microsoft's Intune mobile device manager. For specifically Apple devices, the DoN's Flank Speed mobile device environment requires enrollment of all devices into Apple Business Manager (ABM) by the cellular device carrier so Flank Speed can run on a Government Furnished Equipment (GFE) device.

2.1 Contractor must provide pricing based on the Growth Increase Schedule (see Enclosure 1). Contractor will ensure that international services can be easily administered on demand, service is uninterrupted, and costs will be included in the device plan. Mobile broadband devices shall work on domestic and international networks.

2.2 Contractor will provide administrative access to the business account to allow Guam C109 admin users access to activate/de-activate phone lines and devices; move a phone line; suspend/unsuspended a line;

enable/disable call forwarding; enable/disable features; activate or change device plans; view/change devices that are on the account; including run reports for devices, plans and features as needed; create tickets for problems or issues and provide phone support during the Guam hours of operation.

2.3 Contractor shall provide an implementation plan to support the deployment of the mobile devices. The plan shall demonstrate an understanding of the actions required to allow an expedient transition without degradation of service and provides minimum disruption to the Government. Prior to deployment, Provider shall submit plan to Government for review and approval.

2.4 Contractor shall provide a Transition Plan for converting PHNSY&IMF’s cellular phones. This Transition Plan shall include a schedule for porting and transferring wireless devices (phones and tablets) with dates commencing from a month prior to the end of the current contract term for optimal service to the Government.

The Offeror shall specify the dates or number of days after receipt of order for delivery and porting and transferring devices to Government.

2.4.1 Current devices in use

Device Model Model Quantity Mobile Phones Apple iPhone 14 100 Mobile Tablets Apple iPad Pro 11 inch 4th Generation 25 MiFi Novatel 8000 4G LTE 10

2.5 Contractor shall provide unlimited mobile data (minimum 15 mb down and 10 mb up), unlimited talk and unlimited text message coverage to Shipyard locations in Guam. Locations are to include, but not limited to Polaris Point Buildings 4470, 4455, 4430 and Alpha / Bravo Wharfs, Naval Base Guam Buildings 6060, 30, 2063, and Santa Rita Building 4175. Additional required locations are to be provided by Government.

2.5.1 Contractor shall provide a coverage map of their current mobile service coverage.

2.5.2 Contractor will address any locations with weak coverage and provide solutions to improve coverage and performance e.g., Cell on Wheels (COW) or any alternative solutions. To address any weak coverage areas, Contractor shall arrange a site visit with Government for wireless device testing.

2.5.3 Contractor shall bear all costs for activating, migrating or transfer of services from another carrier

(plan to be coordinated with customer if required). The contractor shall not charge the Government for activation and/or deactivation during the phase-in from another carrier.

2.5.4 Contractor shall provide the following coverage: All-inclusive unlimited voice/text/SMS /data services (roaming, local, domestic, international, toll, and long distance), at a fixed rate. There shall be no restrictions.

2.5.5 Domestic: Unlimited local incoming/outgoing voice minutes, unlimited incoming/outgoing local data transfer, unlimited text messaging, unlimited SMS, unlimited local mobile-to-mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-lD, three-way conferencing, Digital Voicemail, Call- Forwarding, Speakerphone option and expandable home coverage. Service will not include 1-900 or collect calls. Service and equipment supporting this plan must work anywhere in Guam.

2.5.6 Long-Distance: Unlimited long-distance incoming/outgoing voice minutes, unlimited incoming/outgoing long distance data transfer, unlimited text messaging, unlimited SMS, unlimited long-distance roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call- Forwarding, and expandable home coverage. All communication devices require long-distance and international service that shall be active at all time. Service will not include 1-900 or collect calls.

2.5.7 International: Unlimited international incoming/outgoing voice minutes, unlimited incoming/outgoing international data transfer, unlimited text messaging, unlimited SMS, unlimited international roaming, unlimited mobile to mobile voice /data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call- Forwarding, and expandable home coverage. International services shall be active at all times.

Service will not include 1-900 or collect calls.

2.6 Contractor shall maintain their system and end-user equipment to the standards established in the company’s quality assurance program. The contractor will train users to manipulate equipment and features to their fullest extent without incurring additional expense to the Government.

2.7 The Contractor shall perform the following actions in sequence from date of contract award:

Required Action No. of working days required

2.7.1 Equipment must be received at PHNSY&IMF Guam

Detachment no later than 10 working days after equipment order.

2.7.2 Digital Copy/ Softcopy of equipment inventory must be

received in a .csv format no later than 5 working days after equipment order. Inventory to include: (1) Phones-GUAM bar code number, Make, Model, Serial Number, SIM card- ICCID, IMEI, Phone Number associated with the device; (2) tablet-GUAM bar code number, Make, Model, Serial Number, SIM card- ICCID, IMEI, Phone Number associated with the device; (3) MiFi-GUAM bar code number, Make, Model, Serial Number, Phone Number associated with the device;

2.7.3 Allow PHNSY&IMF Guam Detachment to input inventory into their database after receipt of softcopy inventory.

3. Equipment and Device Accessories

3.1 Devices shall meet the following requirements in the table below.

Minimum Device Requirements for Base Period:

Device Model Mobile Smart Phones Latest base model of smart phone or other approved generation of manufacturer product.

Mobile Tablets Latest base model of tablet or other approved generation of manufacturer product MiFi Latest base model of MiFi product

3.2 The Contractor shall provide a description of the device’s capabilities and instructions on its use.

3.3 All devices shall be Navy Enterprise certified. The Contractor shall provide a Navy Enterprise certified phone and other data devices.

3.3.1 Contractor shall provide a list of device models available in the implementation and/or transition plan subject to government technical review and approval. If devices do not meet technical acceptance, Government may select device from list that meets technical acceptance.

3.4 For cellular phones, phone must be ruggedized and water resistant. Contractor shall provide the standard cell phone kit that normally includes an AC charger, USB connector and hard wire earpiece. All equipment will include a receipt at delivery. Phones shall also include drop-proof case made of rubber and polycarbonate, so phone is not damaged when dropped.

3.5 Contractor shall assist Government with inventorying devices, which includes barcoding devices (placing asset barcode labels on devices). Government-provided barcode labels are for Government internal asset device tracking purposes.

3.6 Provide at no cost to the Government a Technical Refresh for new devices within a 24-month period.

Contractor shall check with Government on acceptable device model for the refresh before shipping devices.

Minimum Device Requirements for Technical Refresh:

Device Model Mobile Smart Phones Latest base model of phone or other approved generation of manufacturer product Tablets Latest base model of tablet or other approved generation of manufacturer product MiFi Latest base model of MiFi product

3.7 Contractor shall perform the following actions in sequence for a Technical Refresh Order:

Required Action No. of working days required

3.7.1 Devices must be received at PHNSY&IMF Guam Detachment

no later than 10 working days after equipment order.

3.7.2 Digital Copy/ Softcopy of device inventory must be received in a .csv format no later than 5 working days after equipment order.

Inventory to include: (1) Phones-GUAM bar code number, Make, Model, Serial Number, SIM card- ICCID, IMEI, Phone Number associated with the device; (2) tablet-GUAM bar code number, Make, Model, Serial Number, SIM card- ICCID, IMEI, Phone Number associated with the device; (3) MiFi-GUAM bar code number, Make, Model, Serial Number, Phone Number associated with the device;

3.7.3 Allow Government to input inventory into their database after receipt of softcopy inventory.

3.8 Contractor shall provide additional devices and services based on the Growth Increase Schedule, ENCLOSURE (1).

4. Customer Service

4.1 Contractor shall designate a POC and an alternate experienced in the handling of US Government accounts.

The POC and alternate shall have full authority to act on behalf of the contractor on all contract matters relating to daily operation of this contract based on this PWS.

4.2 Contractor shall provide 24 hours and 7-days-a week customer service to respond to trouble calls. Response to trouble calls must be in real time (i.e. no automated message services) and assistance must be provided by a person in a decision-making capacity. Response to trouble calls may require emergency processing of delivery orders, issuing wireless communication devices, providing replacement units, and resolving user connection and service problems. Trouble calls shall have a response within 12 hours, with a fix and/or replacement within 24 hours for domestic and international service.

4.3 The Contractor shall provide standard, commercially available warranties for the wireless devices.

5. Invoicing

5.1 Throughout the life of the contract, the Contracting Officer may add new plans or delete plans in accordance with current market trends, technology changes, government policy changes, and usage changes. Changes shall be issued via bilateral modification to include additional funds if required or movement of funds from one CLIN to another.

5.2 Contractor shall submit monthly invoice for services and devices rendered based on pricing on Enclosure 1 in WAWF. Quantities on Enclosure 1 are estimated. Government shall only be responsible and invoiced for units ordered. The Contractor shall not charge the Government to establish or restore service, internal/external porting of telephone numbers, telephone number changes, and/or to change or activate/deactivate service features.

5.3 . Termination of one or more access lines/features shall be made at the end of a billing period. The Contracting Officer will provide a minimum of thirty days notice, and the change will be effective upon receipt of this notice.

Changes will be documented via a confirming modification.

6. Deliverables and Surveillance Requirement: The Governments Requirement Summary Table below addresses deliverables identified for surveillance and the methods to ensure quality of the deliverables as outlined in this PWS.

Deliverable Requirements Surveillance Acceptable Quality Level

Transition and

Activation

If required, seamless, non-disruptive transition from one contractor to another in accordance with contract requirements.

(Sections 2.3 and 2.4)

Approved implementation plan submitted by Offeror as well as customer feedback

(Section 2.3)

98% completion in accordance with transition plan time-line

Devices

New, non-refurbished, carrier unlocked devices are provided in accordance with contract requirements. (Sections 2.7 and 3)

Delivery and acceptance of devices per Section 2.7 by Guam POC

Delivery acceptance by Guam POC.

Coverage

Provide island-wide voice, text, and data coverage to all location

Guam, U.S. as well as other international countries.

(Sections 1 and 2)

Customer feedback 98% coverage with no dropped calls and acceptable data speeds

Data

Provide unlimited mobile data, unlimited talk and unlimited text message coverage to Shipyard locations in Guam.

(Section 2.5)

Customer feedback

Minimum 15 mb down and 10 mb up for mobile data. Unlimited talk and text message coverage.

Billing Completed according to contract requirements.

(Section 5)

Submission in WAWF

98% submitted in a timely manner. 90% billing corrections resolved within 30 days.

7. Delivery Address:

8. The COR:

9. The Technical Point of Contact(s):

10. Guam POC:

11. Appendices A. Form & Templates

APPENDIX A

Forms and Templates With the quote, the contractor shall provide an order template to be used in the performance the contract and a sample delivery receipt or ticket to be used when delivering new equipment.

ORDER TEMPLATE with the following information:

Month of Delivery:

Delivery Date:

ESN: (Electronic serial Number) MTN: (Mobile Telephone Number) Manufacturer Model Number Accessories

PWRR#:

Account Code: