Attachment 1 - PWS - MCoE IT Help-Desk Support Services (dated 3-June-2022).pdf

Performance Work Statement Maneuver Center of Excellence (MCoE) – Fort Benning

Student Information Technology (IT) Support Services

C.1 BACKGROUND. Fort Benning supports more than 120,000 active-duty military, family members, reserve component soldiers, retirees, and civilian employees on a daily basis. It is a power projection platform, and possesses the capability to deploy combat-ready forces by air, rail, and highway. Fort Benning is the home of the United States Army Maneuver Center of Excellence, the United States Army Armor School, and the United States Army Infantry School.

All figures related to potential workload and customer base, including equipment and system totals, are provided for estimating purposes only. The Government does not represent or guarantee that the figures will remain the same during the period of performance.

C.2 SCOPE. This Performance Work Statement (PWS) provides the Fort Benning IT Services requirements for a contract that is to be awarded against an existing contract. For this effort, the Contractor shall provide technically qualified personnel who understand, speak, read and write the English language; administration; management; parts, supplies, tools and equipment other than GFE Network Operations Centers (NOCs) unclassified communication systems identified in this PWS. There will be a two month phase-in period, to facilitate the on-boarding of personnel to be able to have no lag time in performance of work. This will include personnel obtaining Common Access Cards (CAC), alternate smart card log-on (ASCL) network access tokens, information assurance training needed to access resources required to provide support as specified in the contract. The Contractor shall support the following Information Technology Services (ITS): system administration, help desk assistance; hardware and software installation and troubleshooting.

Additional allowances may be flexed to meet manpower or service(s) requirements that can possibly occur at a later date that could include but not limited to: Additional Tech Support for hardware/software installation, troubleshooting and Customer Support; SharePoint Administration; Video Teleconferencing (VTC) scheduling, management, and services; Database design and administration; Wireless Device Management/Services, and procurement of required IT equipment and supplies.

C.2.1 Training. The Contractor shall ensure contractor personnel are properly trained and that they maintain technical proficiency for the operation and maintenance (O&M) of the systems and equipment associated with this PWS. Contractor personnel shall have current training and required certifications before beginning work on this contract. The Contractor shall train personnel at no cost to the Government. The Government will not provide or fund training to obtain certification for any Contractor employees unless the training is a result of a new requirement.

C.2.1.1 If during the term of this contract, the Government installs new equipment that requires training to meet the certification requirements of this contract, the Government will provide one-time training during initial fielding and in support of new site activations for those employees currently working on site. The Contracting Officer’s Representative (COR) or Contracting Officer (KO) will approve all training in advance. If the Contractor replaces an employee who has received Government-provided training as described above for any reason, the Contractor shall provide any needed training at no cost to the Government.

C.2.1.2 Training Records. The Contractor shall ensure required training is documented within records that are available upon request by the KO or COR.

C.2.2 Hours of Operation. The Contractor shall provide services during the hours ranging between 0700 – 1700 (depending on the area of assignment), Monday – Friday, except on federal holidays as designated by the Office of Personnel Management at http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/#url=Overview or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

C.2.2.1 Overtime. Services to be performed under this contract are generally performed during normal duty hours. Periodically, requirements including emergencies, special projects, supporting deployments, and seasonal requirements, may require work be accomplished at times other than normal duty hours.

C.2.3 Information Technology (IT) Software and Equipment. The Contractor shall request project-related IT software, equipment and tools in support of the task order requirements through the COR. COR will assist with locating the Army approved list with all Information Assurance approvals, Certificate of Networthiness (CoN), Risk Management Framework (RMF) access approval, and Joint Interoperability Test Command (JITC) certifications. This software/equipment shall require Information Assurance Vulnerability Alert (IAVA) scanning and patching and compliance with applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIG) to the degree applicable prior to allowing connectivity to the Government production network, by the contractor.

C.2.3.1 The Contractor shall ensure that a Government CoN or RMF access approval is available for all Contractor-purchased software and IT equipment that will be installed or integrated into existing government IT systems and networks. The Contractor shall first check the Network Enterprise Technology Command (NETCOM) SharePoint site at:

https://army.deps.mil/NETCOM/sites/7thSignal/IA/AA/Lists/Approved_IT_Products/All_CT.aspx for a list of approved IT products and commercial-off-the shelf (COTS), Government-off-the shelf (GOTS), or other equipment with current valid CoNs if applicable or RMF approval. If a CoN is not available, the Contractor shall fill out and submit the applicable documents for RMF access approval.

C.2.3.2 Purchases. The Contractor shall submit a list of items required and a cost analysis to the COR or KO for approval prior to any purchase. The Contractor shall only purchase materials directly related to the maintenance support and necessary to accomplish and assure acceptable levels of O&M for supported systems. The Contractor shall purchase materiel necessary to complete assigned special projects and for maintenance of bench stock levels, expendable supply levels or requirements for routine O&M maintenance outlined in the task order. All non-expendable items purchased shall become the property of the Government and added to the list of Government-furnished property (GFP). C.2.4 Contractor Accountability. The government will provide the facilities, utilities, equipment, materials, and supplies described herein as GFP.

GFP consists of government-furnished facilities (GFF), government-furnished equipment (GFE) (to include automated data processing equipment (ADPE) and government-furnished parts, materials, and supplies placed in the contractor’s custody. The contractor shall not use GFP or services for any other purpose than execution of work under this contract. The contractor shall loan GFP to government operations and/or other government contractors when directed by the

KO.

C.2.5 Security Requirements. Contractor performance includes, but is not limited to, installation, operation, and maintenance of unclassified and classified systems, networks, devices and equipment; work in classified, sensitive, and/or Restricted Areas where exposure to classified information cannot be precluded and/or where security clearances are required. The Contractor shall, at a minimum, have a final Secret facility clearance level (FCL) at time of contract award.

C.2.5.1 All Contractor personnel performing on this task order must be U.S. citizens with required security clearance or suitability investigations. Upon task order start date, all contractor personnel shall possess and maintain the required security clearance over the life of the contractin accordance with Department of Defense (DD )Form 254, Contract Security Classification Specification. After contractaward, newly hired personnel who require a security clearance for this work effort shall have submitted for a security clearance within two (2) months of being hired and shall maintain the required security clearance throughout employment on thiscontract Contractor personnel who require a Secret security clearance and who will be performing IT level I functions will require a Single Scope Background Investigation (SSBI) completed with suitability determination for IT level II access. The Contractor shall contact the supporting Government Security Office/G-2/S-2 for submission of the SSBI (Standard Form (SF) 86) via the Army Investigative Enterprise Solution (AIES). The SF 86 will indicate SECRET access/IT level II. The Contractor shall provide the contract number as authority to request the investigation. Contractor interim privileged level access to Army systems prior to completion and favorable adjudication of the required investigation will be in accordance with Army Regulation (AR) 25-2. If contractor personnel have a current SSBI on record in Joint Personnel Adjudication System (JPAS), the AR 25-2 investigative requirement for IT Level II is satisfied. Contractor personnel who do not require a security clearance but who require an investigation for suitability/trustworthiness purposes shall have SUBMITTED the required investigation documentation within two (2) months after contract award. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in the PWS and in effect at the work sites. The Contractor shall coordinate with the supporting Government security office for submission of required suitability investigations.

C.2.5.2 The Contractor shall protect Government information, systems/networks, devices, and other Government-furnished equipment and property, based on the level of access provided to contractor personnel supporting this contract. The Contractor shall comply with and enforce all security and information assurance requirements and measures, as specified in applicable directives and as stated in the task order.

C.2.6 Information Assurance.

C.2.6.1 Information Assurance (IA) Training. All contractor personnel with access to Government information systems and networks shall successfully complete all required initial and annual IA awareness training as specified in AR 25-2 and as directed by the Government requiring activity. Training is available at https://ia.signal.army.mil.

C.2.6.2 Contractor employees and subcontractor employees performing work under this task order that have access to Government information systems and networks shall create a user account and profile in the Army Training and Certification Tracking System website (ATCTS) at https://atc.us.army.mil, in the unit container managed by the COR. Certificates of successful completion of IA training, Acceptable Use Policies (AUP), applicable baseline and computing environment certifications, and continuing professional education credits required by DoD 8570.01-M, shall be uploaded to the ATCTS and provided to the COR for continuous compliance monitoring and reporting.

C.2.6.3 Global Address Listing (GAL): All contract employees who require access to Government Information Systems shall update their profile and Global Address Listing (GAL) information: https://www.dmdc.osd.mil/milconnect within 10 working days of being granted IT access.

C.2.6.4 The Contractor shall ensure that all contractor employees and subcontractor employees requiring IA awareness training complete the training at start of work performance on this task order and annually thereafter for the duration of this task order. Certificates will be provided to the COR for initial training and annually thereafter

C.2.6.5 Information Assurance Workforce Certification. Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.239-7001 (Information Assurance Contractor Training and Certification) applies to this task order. This task order is subject to the mandates of DoD 8570.01-M, which establishes baseline technical and management IA skills for personnel performing IA functions within DoD. Contractor personnel performing functions at multiplelevels or in different categories or specialties shall hold certifications for the highest level appropriate to the functions performed in each category or specialty.

C.2.6.6 The Contractor shall ensure its IA workforce members have the baseline certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractors will obtain all required Computing Environment (CE) certificates within 6 months of start of work performance on this task order.

The Information Assurance Technical (IAT) Level I baseline certification is the minimum requirement for unsupervised privileged access. Contractor certification holders shall ensure that their certificates remain active and are renewed prior to expiration. Contractor IA certification holders shall upload current and/or renewal certificate(s) into their ATCTS profile for ATCTS manager validation.

C.2.6.7 Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing IA functions.

C.2.7 Non-Government-owned computing systems or devices. The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government CoN/RMF assess. Non-Government-owned computing systems or devices include, but are not limited to, personal or contractor-owned thumb drives (e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives), removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, smartphones, digital media, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, mobile device (laptop or tablet), or any devices that can store data.

C.2.8 Protection of Sensitive Unclassified Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information (PII), Controlled Unclassified Information (CUI), and For Official Use Only (FOUO), proprietary, and Law Enforcement Sensitive information residing on Mobile Computing Devices (MCD) or other external media, is protected in accordance with current Data at Rest (DAR) guidelines and requirements. The Contractor shall use an authorized, approved, and prescribed DAR solution.

MCDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and wireless or equivalent devices. External media include optical disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), floppy disks, and other portable digital storage devices. Guidance for protecting DAR information appears in AR 25-2, DA Pamphlet (PAM) 25-2-16, and Department of Defense Instructions (DoDI).

C.2.9 Security Requirements.

C.2.9.1 Antiterrorism Level I Training. The Contractor shall ensure that all contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas complete Antiterrorism (AT) Level I awareness training within 30 calendar days after start of employee performance on this task order. Within 5 calendar days of training, The Contractor shall certify to the COR or KO that all employees performing work under this task order have completed the AT Level I awareness training. AT Level I awareness training, available at https://jkodirect.jten.mil, course #JS-US007, is required to receive credit for the training. The Contractor will maintain all AT Level I training records and provide copies to the COR upon request.

C.2.9.2 iWATCH. The Contractor shall ensure that all employees and subcontractor employees performing work under this task order are trained on the local iWATCH program within 30 calendar days of start of employee performance on this task order. The requiring activity ATO will provide the locally developed iWATCH training. The Contractor will maintain all iWATCH training records and provide copies to the COR upon request.

C.2.9.3 During declared emergencies and/or elevated Force Protection Conditions (FPCONs), Health Protection Conditions (HPCONs) Charlie or Delta, contractor performance under this task order shall be determined by the COR or KO. All contractor employees providing services under this task order are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON and/or HPCON levels unless otherwise directed by the KO or COR.

C.2.9.4 Operations Security (OPSEC). In accordance with AR 530-1 all personnel, to include contractor employees and associated sub-contractor employees must complete Level I OPSEC training which is composed of both initial and continual awareness training (annually). All personnel within the first 30 days of arrival in the organization must receive initial training to include a briefing on the organizations critical information and read/sign the OPSEC Individual User Compliance Agreement form. The end state of initial and continual awareness training is that each individual should have the requisite knowledge to safeguard critical information. The Contractor is not required to prepare an OPSEC Plan. The contractor shall adhere to the Government's OPSEC Standard Operating Procedure (SOP)/Plan during the entire period of performance. The Contractor shall comply with DoD Directive 5205.02E, AR 530-1, and the requiring activity OPSEC program. The Contractor will maintain all OPSEC training records and provide copies to the COR upon request.

C.2.9.5 Visit Authorization Letter: In accordance with (IAW) DoD 5220.22-M, the Contractor must provide a valid Visit Authorization Letter (VAL) for every employee on the contract, prior to their visit. This VAL must be originated by the Contractor's Security Office (also called Facility Security Officer or FSO), and shall be sent to the COR or Security Representative. The VAL must include the purpose and date(s) of visit, security clearance information, social security number, and the contract number. This request is valid for up to one year. The request must be reviewed and updated as needed, but at least annually.

C.2.9.6 Statement of Non-Disclosure: All Contractor personnel will comply with the non-disclosure requirements in the clause at Federal Acquisition Regulation (FAR) Part 52.227-14 (or DFAR equivalent). All contract personnel must sign a statement of non-disclosure.

C.2.9.7 Handling or Access to Classified Information: Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441-1), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

C.2.9.8 Threat Awareness Reporting Program: For all contractors with security clearances.

Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training by a CI agent or other trainer.

C.2.9.9 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

C.2.9.10 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

C.2.9.10.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

C.2.9.10.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

C.2.9.10.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

C.2.10 Accounting for Contractor Support. The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where The Contractor shall report ALL contractor manpower (including subcontractor manpower) required for performance of this task order. The contractor is required to completely fill in all the information in the format using the following web address: https://www.sam.gov/. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's (Technical) Representative; (2) Contract number, including task or delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including subcontractors; (6) Estimated direct labor dollars paid this reporting period (including subcontractors); (7) Total payments (including subcontractors); (8) Predominant

Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each subcontractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information); (11) Locations where the contractor and subcontractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and (13) Number of contractor and subcontractor employees deployed in theater this reporting period (by country). As part of its submission, The Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure web site without the need for separate data entries for each required data element at the web site. The specific formats for the XML direct transfer may be downloaded from the web site.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: https://www.sam.gov/.

C.2.11 Contractor Identification Requirements. In accordance with FAR subpart 37.114(c), all Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee’s name, the Contractor’s name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products and/or that contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

C.2.12 Common Access Card (CAC). For contractors requiring a CAC: Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC, but require access to a DoD facility or installation;

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190- 13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at Outside the Continental United States (OCONUS) locations, in accordance with status of forces agreements and other theater regulations.

The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all Contractor personnel acquire and maintain CAC.

The approving Government Trusted Agent (TA) may give access to the FSO using the online Trusted Associate Sponsorship System (TASS), https://www.dmdc.osd.mil/tass/index.jsp.

Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to Army facilities or automation systems (reference DD254 for systems access) to perform those duties stipulated in the contract. The Contractor shall use a valid CAC to access the Government domain. The Contractor shall immediately return the CACs to the COR when the contractor employee’s employment is terminated or upon expiration of the contract. The CACs expires when contractor employee’s eligibility terminates or three years from the issuance date, whichever occurs first.

The contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately.

C.2.13 Quality Control. The Contractor shall develop and maintain an effective quality control plan to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Quality Control Plan (QCP) is to be delivered, within 30 days after contract award, and within 5 working days when changes are made thereafter. The Contractor’s QCP must be detailed, containing a systematic approach to monitor daily operations of key and essential functions for providing quality service to the Government, i.e., discrepancy identification procedures, corrective action procedures, prevention procedures for occurrence/re-occurrence of discrepancies, trend analysis usage, and customer feedback utilization. Such QCP requirements will increase the likelihood of successful contract performance. After acceptance of the quality control plan the Contractor shall request the contracting officer’s acceptance in writing of any proposed change to his QC system.

C.2.14 Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

C.2.15 Data Rights. The Government has unlimited rights to all documents/material produced under this task order. All documents and materials, to include the source codes of any software, produced under this task order shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

C.2.15.1 Data Access - FAR 39.201 & Section 508 of the 1973 Rehabilitation Act states when acquiring IT agencies must ensure (1) Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities; and (2) Members of the public with disabilities seeking information or services from an agency have access to and use of information and data that is comparable to the access to and use of information and data by members of the public who are not individuals with disabilities.

C.2.16 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

C.2.17 Task Order Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the task order and assists in task order administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the task order; perform inspections necessary in connection with task order performance; maintain written and oral communications with the Contractor concerning technical aspects of the task order; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

C.2.18 Key Personnel.

C.2.18.1 Senior Program Manager. The contractor shall provide a Program Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The Program Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The Program Manager or alternate shall be located at Fort Benning and be available between 0700-1700, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

The Program Manager shall have a Master’s Degree with at least 8 years or Bachelor’s Degree with at least 12 years of experience in a technical environment with at least 8 years supervisory experience managing projects or programs of similar scope and size either for the Government or on behalf of a Government client.

The Program Manager must have an Active SECRET Clearance in good standing on the first day of this contract. Project Management Professional (PMP) certification is required.

C.2.18.2 Senior Help Desk Support for ETS Lead/Alternate PM. The contractor shall provide an Educational Technology Support (ETS) Team Lead responsible for managing the work described in C.4.1 and C.4.2. The name of this person shall be designated in writing to the contracting officer.

The ETS Team Lead shall provide support for the day-to-day activity of the ETS team, manage the ETS team members, coordinate ETS scheduling and functions, and work closely with the contracted Program Manager and Government customer to facilitate the mission.

The ETS Team Lead shall be available between 0800-1700, Monday through Friday, except Federal holidays or when the government facility is closed for administrative reasons.

The ETS Team Lead will have at least 12 years’ experience in a technical environment, with at least 8 years of experience supporting student environments of similar scope and size either for the Government or on behalf of a Government client, as well as experience managing day to day activities for a team of at least 12 members.

The ETS Team Lead will also serve as alternate Program Manager and perform all Program management duties in the absence of the Primary PM.

The ETS Lead shall possess a Bachelor’s degree in an IT related field. Information Technology Infrastructure Library (ITIL) Foundation certification is required.

The ETS Lead must have an Active SECRET Clearance in good standing on the first day of the contract.

C.2.18.3 Senior Systems Administrator. The contractor shall provide a Systems Administrator who shall be responsible for the performance of the work described in C.4.1. The name of this person shall be designated in writing to the contracting officer.

The Systems Administrator shall provide support for the servers and services required by the customer, provide scripting support to facilitate the mission and customer needs, and provide technology solution recommendations based on the constraints of the Army environment.

The Systems Administrator shall be available between 0800-1700, Monday through Friday, except Federal holidays or when the government facility is closed for administrative reasons.

The Systems Administrator will have a Master’s degree with at least 10 years or a Bachelor’s degree with at least 12 years of experience in a technical environment, with at least 8 years of experience supporting student environments of similar scope and size either for the Government or on behalf of a Government client.

The Systems Administrator must possess a Security+ and Microsoft Certification is required.

The Systems Administrator must have an Active SECRET Clearance in good standing on the first day of the contract.

C.2.18.4 Audio Visual (AV)/Video Teleconference (VTC) Technician. The contractor shall provide a VTC Technician who shall be responsible for the performance of the work described in C.4.4.

The AV/VTC technician must be experienced with determining requirements for VTC suite upgrades and have extensive knowledge of government enterprise network protocols and function. The AV/VTC technician must determine requirements for VTC suites and provide a Bill of Materials (BOMs) and Statement of Work (SOW’s) to customers.

The AV/VTC technician must coordinate with outside vendors to facilitate VTC suite upgrades or repair for work to be performed in a non-supervisory role to ensure compliance for network connectivity and interface with the Ft. Benning Network Enterprise Center (NEC )for connection of new and existing CODECs.

The AV/VTC technicain must provide secure and non-secure customer support services for the VTC bridge and 100+ suites for the MCoE located across the Fort Benning, GA installation campus, as well as off-site locations to include Camp Merrill, GA; Camp Rudder, FL; Fort Bragg, NC; Fort Drum, NY; and Fort Stewart, GA.

The AV/VTC technicain must have at least 8 years of experience providing support for government networks and a bachelor’s degree in a related field.

The AV/VTC technicain must have an Active SECRET Clearance in good standing on the first day of the contract.

C.2.19 Driver License. Required to possess a valid commercial driver’s license to drive government vehicles.

C.3 APPLICABLE DOCUMENTS. The following publications form a part of this contract.

The publications below with which the Contractor shall comply are “Mandatory.” The Contractor shall use current commercial practices and publications whenever possible. A significant number of Army regulations that govern the conduct of the required work are listed below. The PWS may set a higher standard of performance than an applicable Army regulation.

The PWS will take precedence over the regulations unless a particular PWS provision is in direct conflict with the applicable provision of the Army regulation. The publications can be accessed from internet site https://armypubs.army.mil. The Government will provide those publications not available on a web site. The Contractor shall comply with changes to publications. The Contractor shall inform the KO of any changes to a publication or documents that impact the cost of the task order.

Technical Bulletins (TB)

TB 43-180 Calibration and Repair Requirements for the Maintenance of Army Material

TB 380-41, Security: Procedures for Safeguarding, Accounting, and Supply Control of COMSEC Material (FOUO requires AKO access)

TB 385-4 Safety Requirements for Maintenance of Electrical and Electronic Equipment

Department of the Army Pamphlets (DA PAM)

DA Pam 25-1-1 Army Information Technology Implementation Instructions

DA Pam 710-2-1 Using Unit Supply System (Manual Procedures)

Army Regulations (AR) – Requires CAC Access https://armypubs.army.mil/

AR 25-1, Army Information Technology

AR 25-1, Section 4-6., Web Sites and Services

AR 25-2, Army Cybersecurity

AR 25-55, The Department of the Army Freedom of Information Act Program

AR 25-400-2, The Army Records Information Management System (ARIMS)

AR 190-13, The Army Physical Security Program

AR 190-51, Security of Unclassified Army Resources (Sensitive and NonSensitive)

AR 350-1, Army Training and Leader Development

AR 360-1, Army Public Affairs Program

AR 380-5, Army Information Security Program

AR 380-27, Control of Compromising Emanations (FOUO requires AKO access)

AR 380-40, Safeguarding and Controlling Communications Security Material (FOUO requires AKO access)

AR 380-49, Industrial Security Program

AR 380-67, Personnel Security Program

AR 381-12, Threat Awareness and Reporting Program

AR 385-10, The Army Safety Program

AR 525-13 Antiterrorism (FOUO requires AKO access)

AR 530-1 Operations Security

AR 735-5, Property Accountability Policies

AR 750-1, Army Materiel Maintenance Policy

AR 750-1, Section 8-22., Army Battery Program

AR 750-43, Army Test, Measurement, and Diagnostic Equipment

Army and DoD Memoranda and Other Documents

DA Pam 25-1-1, Army Information Technology Implementation Instructions

DA Pam 25-2-6, Cybersecurity Training and Certification Program

DoDM 5200.01-V1, DoD, Information Security Program: Overview, Classification, and Declassification

DoDM 5200.01-V2, DoD Information Security Program: Marking of Information

DoDI 8500.01, Cybersecurity

DoDI 8510.01, Risk Management Framework (RMF) for DoD Information Technology

(IT)

Army CIO/G-6 Cyber Directorate, Information Assurance Best Business Practice (IA BBP) Information Assurance (IA) Training and Certification (05-PR-M-002) https://cs.signal.army.mil/static/Ref_Library/pub.TrainingandCertificationBBPFINAL10.

pdf (Requires AKO Access)

Committee on National Security Systems (CNSSI) Glossary (CNSSI 4009) https://www.cnss.gov/CNSS/issuances/Instructions.cfm)

DoD Directives (DoDD) (available at https://www.esd.whs.mil/DD/)

DoDD 5205.02E, DoD Operations Security (OPSEC) Program

DoDD 5400.11, DoD Privacy and Civil Liberties Programs

DoDD 8100.02, Use Of Commercial Wireless Devices, Services, And Technologies in The Department Of Defense (DOD) Global Information Grid (GIG)

DoD Manuals

DoD 5220.22-M, National Industrial Security Program Operating Manual

DoD 8570.01-M, Information Assurance Workforce Improvement Program

Code of Federal Regulations (CFR)

15 CFR Part 700, Defense Priorities and Allocations System (DPAS)

*47 CFR Part 68, Connection of Terminal Equipment to the Telephone Network

*47 CFR Part 76, Multichannel Video And Cable Television Service, Subpart K, Technical Standards

Telecommunications Industry Association (TIA)/Electronic Industry Association (EIA) Standards

*TIA-102 Series, Suite of Standards to support the Land Mobile Radio Network (LMR)

*TIA-942 Standard, Telecommunication Infrastructure Standard

*TIA-232-F, Interface Between Data Terminal Equipment and Data Circuit-Terminating Equipment Employing Serial Binary Data Interchange

*EIA/ECA-310, Cabinets, Racks, Panels, and Associated Equipment

*TIA-4720000, Generic Specification for Fiber-Optic Cables

*TIA-472C000, Standards for Optical Fiber Premises Distribution Cable

*TIA-472D000, Sectional Specification for Fiber-Optic Communications Cables for Outside Plant Use

*TIA-492, Specification for Optical Waveguide Fibers

*TIA/EIA-606, Administration Standard for Commercial Telecommunications Infrastructure

*TIA-568, Generic Telecommunications Cabling for Customer Premises

*TIA-603 Land Mobile FM or PM Communications Equipment Measurement and

Performance Standards

*TIA-422, Electrical Characteristics of Balanced Voltage Digital-Interface Circuit

*TIA-530, High Speed 25-Position Interface for Data Terminal Equipment and Data Circuit-Terminating Equipment, Including Alternative 26-Position Connector

*TIA-455, General Requirements for standard Test Procedures for Optical Fibers, Cables, Transducers, Sensors, Connecting and Terminating Devices, and Other Fiber- Optic Components

OSHA Standards

29 CFR Part 1910.146, Permit-required Confined Spaces

*29 CFR Part 1910.268, Telecommunications

C.4 SPECIFIC TASKS:

C.4.1 G-6 Educational Technology Support (ETS) System Administrator - Senior: The primary place of performance will be building 4 and outlying NOC locations, Fort Benning, GA.

The Contractor shall:

Manage and perform maintenance and storage allocation in the cloud / servers and provide print server maintenance and management.

Provide ETS Active Directory Management on user and computer accounts, print objects, and security groups; create and maintain standard computer account naming conventions.

Conduct mobile device (laptop or tablet) security briefs, issues and turn-ins.

Assist student soldiers in registering for the TRADOC Student Account Solution (TSAS) to allow smartcard access to ETS systems.

Assist the Government in auditing student AUP and IA directories to ensure 100% DoD IA compliance. Conduct quarterly Security Technical Implementation Guide (STIG) analysis and mitigation on ETS systems/servers to ensure DoD IA compliance.

Develop and enhance business process development for day-to-day maintenance and support requests. Work with the NECt o resolve issues related to user accounts, network outages, remote access and Wi-Fi access. Provide incident response for systems/users with known or suspected Information Assurance (IA) compliance issues.

Develop and maintain the TRADOC Knowledge Management (TKE) ETS System Administrator SharePoint site to include the collection and organization of data and metrics. Research various methods of collecting and tracking data and reporting in printable formats. Evaluating and improve existing processes and develop new processes where applicable. Translate processes into SharePoint cloud/file share configurations,create and test configurations, folders, documents, calendars, and other SharePoint objects, and scripts.

Maintain the ETS system registrations in SCCM and AD and work with NEC to register systems in NPS to allow machines to be imaged over the network.

C.4.1.1 A SECRET security clearance is required and BA/BS with at least 10 years of experience.

C.4.2 G-6 Help Desk Support Specialist for Student Computer and Automation Support:

Primary place of performance is in up to 4 Network Operations Center (NOC) sites at Fort Benning, GA. The Contractor shall be prepared to support a single maximum class/course of up to 400 students per course rotation. The Contractor shall:

Provide on-site and remote customer and automation support to students and instructors throughout the duration of their courses. Respond to initial support request within 15 minutes. Provide students with mobile device (laptop or tablet) if the problem will take longer than 15 minutes to resolve.

Prepare mobile device (laptop or tablet) with new baseline image, adjust BIOS configuration settings, and initiate post-install process to customize image for each supported course session.

Issue mobile device (laptop or tablet) and conduct security briefs and course software use to new students. Ensure completion of required equipment issuance and security briefing forms. Ensure all students sign a DA Form 2062 (digital or paper copy), the Acceptable

Use Policy (AUP) and are briefed on IA. Ensure all students properly log in with government issued CAC to initiate the TSAS Onboarding process to grant the students temporary permission to the Fort Benning network for the duration of the course. Comply with all IA, information security and licensing requirements

Train new instructors on the function and capabilities of classroom instructional technology such as computers and associated collaborative tools and software.

Inform the COR when it is discovered that student computers are damaged beyond warranty repair support or are missing. Provide the ETS Lead with the statement of charges/FLIPL packet for review once it has been completed and signed by the student.

C.4.2.1 A SECRET security clearance is required and AA with at least 7 years of experience.

C.4.3 G-6 Senior Help Desk Support for ETS Lead/Alternate PM: Primary place of performance is building 4, Fort Benning, GA. On average, 14,000 students are serviced annually (to include Active Directory object creation, mobile device (laptop or tablet) image & issue, and any associated re-image / re-issue due to hardware failure, image breakage etc.), and 6,500 service requests fielded annually (These are service tickets, not including images which is covered under students being serviced). For every local service support ticket that requires NEC support a separate AESD service ticket number will be documented and tracked to completion.

The Contractor shall:

Coordinate with the Government Hand Receipt Holder to ensure that a 10% equipment inventory is conducted monthly, and a 100% annual inventory is conducted.

Collaborate with the MCoE Supply Specialist…