Attachment 1_PWS ExCG-24 HND_ISP.pdf

United States Southern Command (USSOUTHCOM)

Exercise CENTAM Guardian 2024 Honduras (ExCG-24 HND)

Performance Work Statement (PWS)

Internet Service Provider (ISP)

As of 23 February 2024

410th Ver 1 2023-10

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. The United States

(U.S.) Government shall not exercise any supervision or control over the Contractor’s employees performing the tasks herein. Such contract employees shall be accountable solely to the Contractor who, in turn shall be responsible to the U.S. Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to supply and deliver internet service as defined in this PWS except for those items specified as government furnished property (GFP) and government furnished services (GFS). The contractor shall perform to the standards in this contract.

1.2 Background: ExCG-24 HND is a USSOUTHCOM sponsored foreign military interaction exercise designed to develop participants interoperability, domain awareness, information sharing and counter threat capabilities.

1.3 Objectives: The Contractor provides the U.S. Government with a dedicated 100mbs circuit internet services throughout duration of the contract.

1.4 Scope: The Contractor shall provide non-personal services to the Government with internet services to include all engineering, labor, tools, equipment, materials, supplies and services at the locations and dates specified in attachment 3, table 1.

1.5 Period of Performance: The period of performance shall be from 19 March to 24 April 2024.

1.6 General Information: The ISP shall provide and manage all necessary network hardware and software to support the designed solution. The system shall permit the use of private VPNs by the customer. Permit the transit of all Internet Protocol (IP) protocols, including but not limited to, User Datagram Protocol

(UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies; and provide unfiltered access to the Internet without ISP firewall blocking.

1.6.1 Quality Control Plan (QCP): Reserved.

1.6.2 Quality Assurance (QA): The government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

1.6.3 Recognized Holidays: The Contractor shall perform services on all holidays unless the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

March 19, 2024 Tuesday Father’s Day

March 28, 2024 Thursday Maundy Thursday

March 29, 2024 Friday Good Friday

March 31, 2024 Sunday Easter Sunday

April 14, 2024 Sunday Día de las Américas

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of

12:00AM to 11:59PM Monday through Sunday, to include all holidays and federal holidays unless the

Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the locations and dates specified in attachment 3. Further disclosure on the specifics of locations, time, places, and duration of support activities and efforts associated with vendor, U.S. and Partner Nation(s), if applicable, will be kept close hold and will only be shared with personnel who have a need-to-know related to official business.

1.6.6 Type of Contract: The government anticipates award of a firm-fixed price contract.

1.6.7 Access and General Protection Policy and Procedures:

1.6.7.1 FPCON: In addition to the changes otherwise authorized by the changes of clause of contract, should the US Government Force Protection Condition (FPCON) at any individual installation change, the

Government may require changes in contractor security matters or process in accordance with DoDI 2000.16.

During FPCONs Charlie and Delta, only contract services that have been deemed “mission essential” by the

Government will continue. Contract services will resume when the FPCON is reduced to Bravo or lower.

1.6.7.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information, and property provided for contractor use. Specific information pertaining to security measures, protocols and procedures associated to the protection of facilities, equipment and information will be closely safeguarded and only be shared with individuals who have a need to know. As part of security measures, contractors are requirement to report any suspicious activity or any attempts by unauthorized individuals attempting to obtain this information via social engineering or other unauthorized methods.

1.6.7.3 Escorts: The Contractor and all associated sub-contractor employees performing services under this contract shall be escorted at all times by host nation security personnel or by an individual designated by the

Contracting Officer Representative (COR) while accessing U.S. facilities or activities, or controlled spaces.

Contractor will allow escorts sufficient time to announce the presence of any uncleared visitors prior to entering any controlled facility or workspace to allow staff to safeguard sensitive, classified, or critical information against inadvertent disclosure.

1.6.7.4 Personnel Security Clearance Requirements: Reserved.

1.6.7.4.1 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions including awareness and adherence to OPSEC measures meant to safeguard information highlighted in the unit’s Critical Information List to include, but not limited to, details of current/future operations, unit command and control, capabilities and limitations, threats to U.S./Partner

Nations, details of physical security and force protection plans, results of damage or incidents, personal sensitive information, or itineraries of VIP or distinguished visitor. U.S. and Honduran government issued access badges shall not be worn outside designated facilities where visible to the public. A prepublication review and authorization will be conducted for any information meant for public release. The Contractor shall immediately report suspicious activities to security personnel.

1.6.7.5 Background Checks: Reserved.

1.6.7.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately within 24 hours notify the

KO and COR of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government;

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.7.5.2 Remedies. In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this paragraph my result in requiring the Contractor to remove a

Contractor employee or employees from the performance of the contract.

1.6.7.5.3 Subcontracts. The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.7.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures.

Reserved.

1.6.7.6.1 Contractor Common Access Card (CAC) Eligible Requirements: Reserved.

1.6.7.6.1.1 Federal Installation/Facility Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services, Security Office or the host nation equivalent.

1.6.7.6.2. Contractor Non CAC Eligible Requirements for DOD Facility and Installation Access: Reserved.

1.6.7.7 Employment Eligibility: Reserved.

1.6.7.8 Access to Government Information Systems: Reserved.

1.6.7.9 Key Control: Reserved.

1.6.7.10 Lock Combinations: Reserved.

1.6.8 Post Award Conference/Contract Periodic Progress Meetings: The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW Federal

Acquisition Regulation (FAR) Subpart 42.5. The KO, COR, with other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the contractor of how the government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. Knowledge of any items that impact the unit’s ability to conduct its mission or support operations, as well as measure taken to resolve these shortcomings, will not be disseminated outside of need-to-know channels.

1.6.9 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor

Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel: The following contractor personnel are considered key personnel by the government: The Contractor shall designate in writing a Contract Manager who has the authority to resolve issues affecting delivery, servicing, and maintenance of the ISP Internent capabilities throughout the contract period. The designated Contract Manager shall be available throughout duration of the contract between the hours of 24 x 7 starting 19 March 2024 thru 24 April 2024 while the ISP is in use by the Government. The contractor shall provide the COR a letter of instruction in writing with the name and telephone number of the Contract Manager that has the authority to resolve issues aforementioned. The letter of instruction will be provided to the KO and COR ten (10) days before contract start date.

Qualifications for all key personnel are listed below:

1.6.11 Special Qualifications or Certifications: The Contract Manager shall be able to read, speak, and write English at a minimum level III proficiency IAW https://www.govtilr.org/Skills/ILRscale2.htm.

1.6.11.1 IA/IT Training Certification: Reserved.

1.6.11 Special Qualifications: Reserved.

1.6.12 Identification of Contractor Employees: Contractor employees shall identify themselves as

Contractor personnel and shall avoid representing themselves as Government employees. This identification includes meeting attendance, answering Government telephones, email communications, and working in other situations where Contractor status is not obvious. Contractor personnel identification shall be easily identifiable through the display of badges, name tags, lanyards, etc.

1.6.12.1 Badging of Contractor Employees: If required by the Government, contract personnel and all associated subcontractors employees accessing U.S. facilities or activities, shall present a valid picture ID provided by the Government while accessing Government owned or contracted facilities and shall adhere to facility security policies and restrictions. If applicable, Government issued access badges will not be worn outside designated facility where visible to the general public. Contractor personnel shall return all https://www.govtilr.org/Skills/ILRscale2.htm

U.S. Government issued identification to appropriate U.S. Government authorities not later than 5:00PM on the last day of their contractual duties. While on U.S. Government/Host controlled facilities, Contractors will wear and display access badges so as to be clearly visible. Contractor employees will protect and account for these credentials and immediately notify COR/KO if badges are lost, compromised or unaccounted for. The copying and/or reproduction of access badges by unauthorized personnel is not allowed including the posting of images on publicly viewable/accessible forums, online or social media.

The use of access badges/credentials by any other individual not directly supporting the contract is not permitted.

1.6.12.2 Uniform: The Contractor shall provide a standard uniform for all Contractor and subContractor employees performing services under this contract, and ensure they wear the uniform during appointed duty hours. The uniform may consist of the same type and color shirt and slacks for all workers. Company logo is optional.

1.6.13 Contractor Travel: Reserved.

1.6.14 Other Direct Costs (ODC): Reserved.

1.6.15 Data Rights: Reserved.

1.6.16. Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this

PWS. All documentation showing individual names or other personal information shall apply, and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United

States Code (U.S.C.) Section 552a.

1.6.16.1 Non-Disclosure Statements: The Contractor shall provide signed non-disclosure agreements to the

KO and COR ten (10) days prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in Contractor personnel removal from performance of duties under this contract.

1.6.16.2 Advertisement and Social Media: The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc. before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery

Guidelines stated at (www.dimoc.mil/resourcess/limitations/). The Contractor shall not cite any information

(e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website, tv/radio broadcasts, online forums and social media including content posted to accounts of family, friends or associates.

1.6.16.3 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication

(SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and

Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), http://www.dimoc.mil/resourcess/limitations/ social media platforms or instant messaging. Approved government sites such as U.S. Army Aviation and

Missile Research Development and Engineering Center (ARMDEC) Safe Exchange at https://safe.amrdec.army.mil/SAFE/About.aspx, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used. As per Office of Management and Budget guidance M-23-13 (27 Feb 2023) for the “No TikTok on

Government Devices Act”, requires ceasing the use of the application, and any subsequent product released by ByteDance that has substantially the same functionality and purpose of TikTok, on devices and systems used to process and store DoD related information due to the risks presented by the app to sensitive government data.

1.6.17 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

KO within 48 hours whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall submit a plan to the KO within 7 dats to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase-in/Phase-Out (PIPO) Period: Reserved.

1.6.19 General Training Requirements: Reserved

1.6.19.1 Anti-Terrorism (AT) Level I Training: Reserved.

1.6.19.2 OPSEC Awareness: If the Contractor, or a subcontractor, or employees of either disclose any information that disrupts or harms the Government's operations or activities, then the Government retains the right to exclude any employee from performance of duties under this contract. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. By way of example, personnel shall not sketch or take photos of government facilities or activities, unless related to service to be provided. All government paper products and removable digital storage material that is received, generated, or stored during the contract will be destroyed completely when no longer needed to preclude recognition of information. Approved methods of destruction include cross-cut shredding, burning, pulping pulverizing and degaussing. The contractor shall immediately report any incidents of anyone attempting to obtain sensitive or proprietary information by unauthorized individual(s) and remain alert to such attempts via social engineering, phishing, or online communication. A prepublication review is required by the COR/KO prior to releasing any information related to the activities, plans and operations associated with this support.

1.6.19.3 Information Assurance (IA) Training: Reserved.

1.6.19.4 Information Assurance (IA)/Information Technology (IT) Training: All Contractor employees and subcontractor employees supporting IA/IT functions must be certified upon contract award as directed in

DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2. Baseline certification as stipulated in DoD

8570.01-M must be completed upon contract award.

1.6.19.5 Threat Awareness Reporting Program (TARP Training): Reserved.

1.6.19.6 iWATCH Training: Reserved.

1.6.19.7 OPSEC Training: Reserved.

1.6.20 Overseas Training Requirements: Reserved

1.6.20.1 Antiterrorism (AT) Awareness Training for Contractor Personnel Traveling: Reserved.

1.6.20.2 SERE Training: Reserved.

1.6.21 Foreign (OCONUS) Requirements: Reserved.

1.6.21.1 Theater and Country Clearance Requirements: Reserved.

1.6.21.2 Vetting: The Contractor company and all associated sub-Contractor companies, must have been vetted by the US Embassy in the country which the contract will be performed. For the purposes of this contract, the company is considered vetted if the company is located in the country which the contract will be performed unless the company has been previously barred from performing services for the

Government. If during a previous vetting process the company was barred from performing service for the

Government, then that is grounds for termination of the contract. If the company is located outside of the country which the contract will be performed, the company must be vetted by the US Embassy in the country of performance. Vetting will be coordinated through the US Embassy's DOD Security Cooperation

Office (SCO) in the country of performance. If during any previous vetting process in other countries, the company is found to be barred from performing services for the Government; this finding is grounds for termination of the contract.

1.6.21.3 Installation Access to DOD Facility or Host Nation Installation: Contractor and all subcontractor employees performing services under this contract shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) (U.S. citizen and residents only), and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and areas commander installation/facility access and local security policies and procedures (provided by the COR or KO), and status of forces agreements or other diplomatic agreements. The employee performing services under this contract shall provide all information required for background checks to meet installation access requirements to the installation Provost Marshal Office, Director of Emergency Services, Security Office, or host nation equivalent.

1.6.21.4 Host Nation Installation Access with No DOD Facility: Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The employee performing services under this contract shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services, Security Office or the host nation equivalent.

1.6.21.5 Deoxyribonucleic Acid (DNA) Samples: Reserved.

1.6.21.6 Medical Travel Requirement: Reserved.

1.6.22 Synchronized Pre-deployment and Operational Tracker (SPOT):

1.6.22.1 The COR or KO will approve all employees in the SPOT database and a Letter of Authorization

(LOA) is generated to the Contractor on each employee. The signed LOA is required prior to travel to, from, or within the USSOUTHCOM AOR. The LOA will identify any additional authorizations, privileges, or Government support to which Contractor personnel are entitled under this contract. The LOA will be regenerated by the Contractor upon expiration of the LOA. Changes to the status of individual personnel relating to their in-theater arrival date and their duty location, to include closing out the trip with their proper status (e.g., mission complete, wounded, etc..) shall be annotated within the SPOT database in accordance with the timeliness established in the SPOT business rules. Information and standards for the

SPOT system is posted on the U.S. Government Foreign Clearance Guide website at https://www.fcg.pentagon.mil/fcg.cfm for the country of employment. Access to SPOT is https://spot.dmdc.mil.

1.6.23 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.6.23.1 Host Nation Safety Laws and Regulations: The Contractor shall comply with FAR 52.236-13, Accident Prevention (November 1991), the references contained therein.

The requirements under FAR 52.236-13 and specifically of the EM 385-1-1 include, but are not limited to the following:

(a) Before beginning each activity involving a type of work presenting hazards not experienced in previous project operations or where a new work crew or subcontractor is to perform work, activity hazard analysis (AHA) shall be prepared by the Contractor performing the work activity (See paragraph 01.a.09 of

EM 385-1-1).

(b) The Contractor shall require subcontractors to submit their plan of operations showing methods they propose to use in accomplishing major phases of work.

(c) In all areas where construction, demolition, alteration, building, or similar related activities take place, the Contractor shall have the following minimum personal protective clothing and equipment requirements in place for any person working on or visiting the site:

(i) Short sleeve shirt.

(ii) Long trousers.

(iii) Steel-toed safety boots.

(iv) Hard hat.

1.6.23.1.1 In addition to other requirements for accident prevention specified in this contract, the

Contractor shall comply with all Honduras requirements governing safety and health protection on construction sites and other applicable occupational safety codes.

The Contractor shall indicate its plan for compliance considering conditions of the work described by the design, technical proposal, operational activities of the Government or others around the work, identification of the coordinator, and implementation of all other accident prevention provisions of this

1.6.23.1.2 The Contractor shall complete and provide safety notifications required by Honduras authorities and will provide documented proof to the Contracting Officer via the COR, no later than 10 days that such notifications were made.

1.6.24 Environmental Compliance: The following provides information on Environmental Compliance.

1.6.24.1 Environmental Compliance Plan and Program: Reserved.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions:

2.1.1 Area of Responsibility. Honduras.

2.1.2. Contractor. The total contractor organization or a separate entity of it; such as an affiliate, division, or plant that performs its own purchasing.

2.1.3. Contracting officer (KO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4. Contracting Officer’s Representative (COR). An individual designated and authorized in writing by the contracting officer to perform specific technical or administrative functions.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. Foreign National. A foreign national is not a U.S. citizen. Green card holders are also identified as foreign nationals. A foreign national is further categorized as either a third country national or a local national based on the person’s citizenship and location of performance of duty.

2.1.8. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. Local National. Local nationals are foreign nationals who are citizens of the country where the performance of duty will occur.

2.1.10. Operations Security (OPSEC). A security program involving primarily the protection of unclassified sensitive information and the implementation of measures to preclude unauthorized disclosures.

2.1.11. Performance Work Statement (PWS). A statement of work for performance-based acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes.

2.1.12. Physical Security. Protection of the perimeter area, government property, and assets that prevent the loss or damage of Government property.

2.1.13. Quality Assurance. The various functions, including inspection, performed by the government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

2.1.14. Quality Assurance Surveillance Plan (QASP). A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

2.1.15. Quality Control (QC). Tasks performed by the Contractor to improve the quality of the organization’s output.

2.1.16. Shall. An imperative command; has a duty to or is required to. Denotes that a regulation must be followed unless the contracting officer has obtained a deviation.

2.1.17. SubContractor. Any supplier, distributor, vendor, or firm that furnishes supplies or services to or for a prime Contractor or another subContractor.

2.1.18. Third Country National. Third country nationals are foreign nationals who are not citizens of the country where the performance of duty will occur.

2.1.19. Work Day. The number of hours per day the Contractor provides services in accordance with the

2.1.20. Work Week. Monday through Friday, unless specified otherwise.

2.2 Acronyms:

AFFSSIR Armed Forces Repository of Specimen Samples

ALMS Army Learning Management System

ANSI American National Standards Institute

AOR Area of Responsibility

APAN All Partners Access Network

AR Army Regulation

ARMDEC Army Aviation and Missile Research Development and Engineering Center

ARSOUTH Army South

ATCTS Army Training Certification Tracking System

AT Anti-Terrorism

CAC Common Access Card

CFR Code of Federal Regulations

CI Counter Intelligence

CLIN Contract Line Item Number

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

DD Form 254 Department of Defense Contract Security Requirement List

DNA Deoxyribonucleic Acid (DNA)

DOD Department of Defense

DODD Department of Defense Directive

DODI Department of Defense Instruction

FAR Federal Acquisition Regulation

FHP Force Health Protection

FCG Foreign Clearance Guide

FN Foreign National

FY Fiscal Year

GFE Government Furnished Equipment

GFP Government Furnished Property

GFS Government Furnished Services

IA Information Assurance

IAW In Accordance With

IT Information Technology

JPAS Joint Personnel Adjudication System

JTR Joint Travel Regulation

KO Contracting Officer

LN Local National

LOA Letter of Authorization

NCIC-III National Crime Information Center Interstate Identification Index

NIST National Institute of Standards and Technology

ODC Other Direct Costs

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

OSHA Occupational Safety and Health Administration

OPSEC Operation Security

PIPO Phase In/Phase Out

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QCP Quality Control Program

RA Requiring Activity

RSO Regional Security Office

SCO Security Cooperation Office

SCR Service Contract Reporting

SOP Standard Operating Procedures

SP Special Publication

SPOT Synchronized Predeployment and Operational Tracker

TCN Third Country National

TE Technical Exhibit

TSDB Terrorist Screening Data Base

U.S.C. United States Code

USSOUTHCOM United States Southern Command

THIS SECTION INTENTIONALLY LEFT BLANK

PART 3

Government Furnished Equipment (GFE), Government Furnished Property (GFP), and Government

Furnished Services (GFS)

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Reserved.

3.2 Facilities: Reserved.

3.3 Utilities: Reserved.

3.4 Equipment: Reserved.

3.5 Materials: Reserved.

3.6 Common Access Cards (CAC): Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

4.2 Facility Security Clearance: Reserved.

4.3. Materials: The Contractor shall furnish all material, supplies, and equipment necessary to meet the requirements under this PWS that are not listed under Section 3 of this PWS.

4.4. Equipment: The Contractor shall provide wireless router WiFi access points (APs) and MiFi hotspot devices with similar or lastest version and at no cost to the Government, for the duration of this contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks: The Contractor shall provide non-personal services to the Government with internet services to include all engineering, labor, tools, equipment, materials, supplies and services at the locations and dates specified in attachment 3.

5.1. Basic Services. The Contractor shall deliver, service, and maintain internet service per attachment 3.

a. ISP must provide a primary dedicated leased line access to the Internet; data transport media within the city must be Fiber Optic (FO). Further, FO transport should be provided wherever possible in the routing of FCS traffic. Twenty-four (24) hours uplink. ISP connection must be

"always on” and must not require the installation of any custom software nor splash page authentication on the client side.

b. ISP must provide a backup dedicated leased line that can adjust to the same speed with the primary leased line. This backup leased line must be provided by the different media and different route provider than the primary leased line provider.

c. ISP digital bandwidth is the amount or volume of data that may be sent and received through the channel at the same time, measured in Megabits per second (Mbps), without distortion. Required

Bandwidth connection per ISP WiFi access point is 100 Mbps and 50 Mbps per MiFi device.

d. For Internet Services, ISP must guarantee full contracted bandwidth availability twentyfour (24) hours per day, seven (7) days per week during the full length of the contract from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-U.S. Embassy customers is not allowed.

5.1.1 The contractor shall have all operational and environmental permits and licenses by Honduran laws to provide internet service.

a. Permits and licenses must be provided electronically to the KO and COR not later than ten (10) days prior to contract start.

AQL – 100% compliant.

5.2. Delivery: The Contractor shall deliver a dedicated minimum bandwith of 100 Mbps circuit to designated ISP and 50 Mbps to MiFi devices as specified in attachment 3, in coordination with the COR.

5.3 Required Services: The contractor, also referred to herein as the Internet Service Provider (ISP), shall provide internet services and a dedicated leased line channel. This includes initial installation and activation, circuit performance monitoring and reporting, and ongoing operational and maintenance responsibilities.

5.4. Network Managment: The ISP shall provide and manage all necessary network hardware and software to support the designed solution. The system shall permit the use of private VPNs by the customer. Permit the transit of all Internet Protocol (IP) protocols, including but not limited to, User Datagram Protocol

(UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies; and provide unfiltered access to the Internet without ISP firewall blocking.

5.5. Customer Service / Network Operations Center Support: Network outages shall receive 24 x 7 starting

19 March 2024 thru 24 April 2024 support and troubleshooting service.

5.6. Service Contract Reporting (SCR): Reserved.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

6.1.1 DOD Commercial Use of Imagery Guidelines

6.1.2 AR 190-13, The Army Physical Security Program

6.1.3 Army Directive 2014-05, Policy and Implementation Procedures for CAC Credentialing Access for

Uncleared Contractors

6.1.4 DOD 5220.22-M, National Industrial Security Program Operating Manual

6.1.5 Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.6 Joint Travel Regulation (JTR)

6.1.7 AR 735-5, Policies and Procedures for Property Accountability

6.1.8 DODD 8570.01, Information Assurance Training Certification and Workforce Management

6.1.9 DOD 8570.01-M, Information Assurance Workforce Improvement Program

6.1.10 AR 25-2, Information Assurance

6.1.11 DODI 3020.41, Contractor Personnel Authorized to Accompany the U.S. Armed Forces

6.1.12 USSOUTHCOM SC Regulation 40-501, Medical Suitability Screening Regulation

6.1.13 DODI 2000.16 DoD Antiterrorism (AT) Program

6.1.14 AR 530-1 Operations and Signal Security - Operations Security

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachments:

7.1.1 Attachment 1 – Performance Requirements Summary

7.1.2 Attachment 2 – Deliverables Schedule

7.1.3 Attachment 3 – Service Requirements Schedule

ATTACHMENT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The standard should relate to timeliness, quality, or quantity (metrics) of service required by the Contractor is stated in the PWS verbiage. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance

Threshold

Method of

Surveillance

1. Combating

Trafficking in Persons

FAR 52.222-50 c

The Contractor shall notify its employees of

a. The United States

Government's zero tolerance policy described in paragraph

(b) of this clause

The actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment.

100% compliance

100% inspection.

PRS#1 – PWS Para 5.1.1

The contractor shall have all operational and environmental permits and licenses by Honduran laws to provide ISP capabilities.

Operation of devices has to be approved by Honduras laws and authorities.

100% compliance

COR

validation;

100% inspection.

PRS#2 – PWS Para 5.2.

5.2. Delivery. The

Contractor shall deliver a dedicated 100mbs circuit to designated locations

The Contractor muct provided a dedicated minimum bandwith

100mbs circuit between the hours of 12:00AM to 11:59PM

Monday through Sunday.

No more than one deficiency per week

COR

Validation;

Random network testing.

ATTACHMENT 2

Deliverables Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

The Contractor shall provide signed non-disclosure agreements to the KO and COR ten (10) days prior to commencement of work under the contract. Disclosure of information by

PWS para 1.6.16.1

One time. # Copies 1 MS word electronic document to the KO and COR.

410th CSB KO Attn:

TBD and to COR

TBD

notify the KO within

48 hours whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall submit a plan to the KO within 7 dats to avoid or mitigate any such OCI.

PWS para. 1.6.17

As needed, within

48 hours.

# Copies 1 MS word electronic document to the KO and COR.

410th CSB KO Attn:

complete and provide safety notifications required by Honduras authorities and will provide documented proof to the

Contracting Officer via the COR, no later than 10 days that such notifications were made. (note: red font to black “period”)

PWS para 1.6.23.1.2

As needed, no later than 10 days.

# Copies 1 MS word electronic document to the KO and COR.

410th CSB KO Attn:

immediately within

24 hours notify the

KO and COR in writing of any source

(including host country law enforcement) of criminal activity by

One time. Shall immediately within

24 hours notify the

KO and COR of that information.

# Copies 1 MS word electronic document to the KO and COR.

410th CSB KO Attn:

Deliverable Frequency # of Copies Medium/Format Submit To

Contractor employees, subcontractors, or subcontractor employees.

PWS para. 1.6.7.5.1

The Contractor shall designate in writing a

Contract Manager who has the authority to resolve issues affecting delivery, servicing, and maintenance of the

ISP throughout the contract period.

PWS Para 1.6.10

One time. The letter of instruction will be provided to the KO and COR ten (10) days before contract start date.

# Copies 1 MS word electronic document to the KO and COR.

410th CSB KO Attn:

ATTACHMENT 3

Table 1

Service Requirements Schedule

Delivery

Date End Date

ISP

Internet

Capability

Minimum

Bandwidth /

Speed

Delivery Location

19 Mar 24 19 Apr 24 ISP WiFi /

MiFi

Minimum

100Mbps per

ISP WiFi

Access Point /

50 Mbps per

MiFi

Soto Cano: 2 Locations

Ed Ctr (Bldg E0018; Room 112, 113, 14)

- 3 ISP WiFi Access Point; 1 per room

Chapel (Bldg A-0100; Room 111)

- 4 ISP WiFi Access Points

22 Mar 24 19 Apr 24 WiFi

Minimum

50 Mbps per

MiFi for up to ten devicies

La Venta: 2 Locations

Ops Center

- 2 MiFi

Mayor Cell

- 2 MiFi

22 Mar 24 19 Apr 24 WiFi

Minimum

50 Mbps per

MiFi for up to ten devicies

Cucuyagua: 2 Locations

Ops Center

- 2 MiFi

Mayor Cell

- 1 ISP WiFi Access Point or 2 MiFi

22 Mar 24 19 Apr 24 WiFi

Minimum

50 Mbps per

MiFi for up to ten devicies

Puerto Castilla: 2 Locations

Ops Center

- 2 MiFi

Mayor Cell

- 2 MiFi

ATTACHMENT 4

Table 1

Site Locations for Wi-Fi Services

Cucuyagua

La Venta

Puerto Castilla

Soto Cano Air Base