Attachment 1 PWS.docx

PERFORMANCE OF WORK STATEMENT (PWS)

FOR

LAUNDRY CLEANING SERVICE

LITTLE ROCK AFB

August 13, 2020

PERFORMANCE WORK STATEMENT

DRY CLEANING SERVICE

LITTLE ROCK AFB, AR 72099

SECTION A

1. DESCRIPTION OF SERVICE

1.1. Contractor shall provide non-personal services to include all management, supervision, personnel, transportation, tools, equipment, materials, and specialized test equipment to provide dry cleaning services for Little Rock AFB, AR, as defined in this Performance of Work Statement (PWS). This service includes pick-up and delivery of linen to and from Little Rock Air Force Base. Pick up and drop off will need to be performed at the Hercules Dining Facility building 834.

1.1.1. Minimum Quality Standards: All linen turned over to the dry cleaning contractor for dry cleaning service shall:

(a) Be cleaned, have stains removed, dried, and folded in the requested manner (see Appendix I)

(b) Be wrapped or bagged as appropriate

(c) Replace damaged, missing buttons, and snaps

(d) Be returned to the location from which they were picked up

1.2. Delivery Vehicle

1.2.1. All dry cleaning delivered under this contract shall be transported in clean, closed vehicles, provided by the contractor. The vehicle shall be maintained in sanitary condition to prevent cross contamination. Breakdowns shall not relieve the contractor of his responsibility to make scheduled deliveries under this contract. Contractor's vehicles shall meet all licensing requirements and be properly insured.

1.3. Supplies

1.3.1. Pick-up and delivery tickets will be furnished by the contractor.

1.3.2. Contractor shall provide laundry storage for transportation of linens in, to, and from contractor's place of business and Dining Facility.

2. SPECIFIC TASKS

2.1. Pick-Up and Delivery:

2.1.1. Pickup and delivery will be at Building 834, Dining Facility on, Wednesdays between the hours of 0800-1000.

2.1.2. If a scheduled pickup and/or delivery falls on a holiday, the delivery/pickup shall be made on the following duty day.

2.2. Exception:

2.2.1. Holidays which fall on a Wednesday require the delivery/pickup to be made on Tuesday before the Holiday. Items picked up on the following duty day are not required to be delivered on the next scheduled duty day. (The items should be delivered on the second scheduled day following the pickup.)

2.2.2. Separating and counting of articles including the laundry bags shall be done by the Linen Exchange personnel prior to pick up by the Contractor. The Contractor shall verify, count, and sign a pick up ticket for the items being picked-up and such signature constitutes the Contractor's agreement to the Government's count, unless specific exception is taken. The Government will retain a copy of the pick-up slip. The Contractor shall provide pick-up tickets and any necessary tags. The Contractor will accomplish loading of the pick-up vehicle.

2.3. Returns:

2.3.1. The Contractor may be required to re-perform laundry services that are determined to be unacceptable. Notwithstanding the provisions of this contract covering inspection, acceptance, and deduction from payment, any items found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the government. Such items shall be identified by the Government representative to the Contractor's representative at the next scheduled pick-up after the unsatisfactory condition is discovered. The Contractor shall identify and pick up these items separately after they are re-cleaned and will deliver these items on the next scheduled delivery.

2.4. Missing Articles:

2.4.1. Any articles missing from delivery, the Contractor shall deliver on the next regularly scheduled delivery at no additional cost to the Government. However, any articles missing for 10 days or longer will be considered lost and the Contractor shall reimburse the Government the exact replacement cost of the item(s) as listed in Appendix 2.

2.5. Batch Washing: The Contractor will return the exact items picked up as bundled.

2.6. Dry cleaned items will be returned in the same quantity and type on the next scheduled pick and delivery day.

2.7. Articles will be returned clean, dry, and free of lint, unpleasant odor, spots, and stains. Articles will be pressed and free of wrinkles.

2.8. Unserviceable Items/Salvage:

2.8.1. Unserviceable items shall be returned to the pick-up and delivery point. All unserviceable articles shall be returned in a separate bundle, clearly identified as unserviceable by the Contractor to the pick-up location after laundering. Determination of unserviceability will be made by the Contracting Officer Representative (COR). All back-up stock or replacements for salvage items will be provided by the user organization.

2.9. State and Local Department of Health Requirements:

2.9.1. Compliance with any certification or labeling requirements arising from state or local Department of Health regulations is the responsibility of the Contractor.

2.10. Workmanship and Sanitation:

2.10.1. Delivered finished articles will conform to the generally accepted industry standards of quality of cleanliness, finish, freshness, and appearance.

2.10.2. Wrapping of items in Appendix 1, coded "WP" shall be accomplished IAW industry standards. All items on hangers shall be covered with plastic garment bags.

2.11. Stain Wash:

2.11.1. All items in the Bid Schedule shall be spot treated and/or stain washed when required by Linen Exchange. This process shall include brightening of linens, removal of excess body oils, moist stains, rust, blood, and other protein stains. The Contractor shall accept articles from Linen Exchange for stain wash. Stain wash shall be accomplished using special chemicals (rusticators, bleaching agents, etc.) and procedures to restore whiteness/color and to remove all rust and most grease and oils from the fabric. This may be performed to the extent of no more than 10% degradation of tensile strength per wash. Stain wash will be returned in a segregated lot identified as "Stain Wash."

2.12. Bedspreads:

2.12.1 All twin bedspreads (quilted, resin treated Poly-fiber batting) shall be laundered or dry-cleaned according to the manufacturers specifications.

3. HOURS OF OPERATION

3.1. Normal Hours of Operation: The contractor shall perform the services required under this contract during the hours of: 0730 and 1630 Monday- Friday, unless otherwise specified.

3.2. Emergency Services:

3.2.1. When required by the Contracting Officer or an authorized representative, the Contractor shall respond to emergencies. The Contracting Officer will verbally advise the contractor of the efforts required and follow up soon after.

3.2.1.1. The Contractor shall use the priorities established by the COR if the activation or exercise of multiple plans generates conflicting support requirements. If the Contractor cannot accomplish a routine workload due to the activation of an exercise of any contingency plan, the government will not take remedial action against the Contractor for nonsupport of lower priorities.

3.2.2. Surge requirements beyond the capability of the contractor may be augmented by the government at its option, when the government perceives mission accomplishment is endangered.

4. RECOGNIZED HOLIDAYS

If a scheduled pick-up or delivery falls on an observed federal holiday, service will be performed on the next workday. The following federal legal holidays are observed by this base:

5. CUSTOMER COMPLAINT FORMS:

The Government will accept AF Form 714, Customer Complaint Form, from its customers as a form of quality control.

SECTION B.

DEFINITIONS

1. STANDARD DEFINITIONS:

Defective Service: A service output that does not meet the standard of performance specified in the contract for that service.

Contracting Officer Representative (COR): Representative(s) of Dining Facility who has/have been appointed as COR to be responsible for providing technical assistance to the contracting officer in administration of the contract. The COR shall be responsible for inspection and acceptance of materials and services rendered by the contractor.

Quality Control: Those actions taken by a Contractor to control the production of outputs to ensure that they conform to the contract requirements.

2. TECHNICAL DEFNITIONS:

Authorizations: The quantity actually required of each item to support linen exchange activities.

Backup: Items that are required over and above in-use quantities. These are generally reported as a percentage of authorized quantity.

Bundle Service: This service is provided when the item brought in for cleaning must be the same item returned to the organization. Example: an organization such as lodging turns in colored items (e.g. green helmet cover) and must receive the same color in return.

Clean: Finished articles are dry, free of soil, and objectionable odors. Spots and stains are removed when practical to do so without damaging the fabric.

Customer: The person authorized to exchange and receive dry cleaning. All services rendered will be IAW industry standards.

Laundering: The process by which soiled fabric items are cleaned and treated. The term includes cleaning, starching, ironing, and pressing. The appropriate products and procedures used are to be determined by the contractor for the various types of fabric and nature of soil.

Unserviceable Linen/Salvage: Items that are excessively worn, torn, stained, grayed, or dingy in coloration.

SECTION C

1. PERFORMANCE EVALUATION MEETING:

The Contracting Officer may require the Contract Manager to meet with the Contracting Officer, COR, and/or other government personnel as deemed necessary. The Contractor may request a meeting with the Contracting Officer when he or she believes such a meeting is necessary. Written minutes of any such meetings will be recorded and signed by the Contract Manager, the Contracting Officer, or Contract Administrator. If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the Contracting Officer within ten calendar days following the receipt of the minutes.

2. The Contractor's facility will be subject to inspection of sanitary conditions by the government at any time and at no notice.

APPENDIX 1

Laundering and Packing Instructions Methods of Finishing (Codes)

Note: Contractor shall write quantities on packaged items if remaining item quantities don't meet the required packing instructions.

APPENDIX 2

Replacement Value Damaged or Destroyed Items

APPENDIX 3

Estimated Workload

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