Attachment 1 Polygraph SOW_RFQ Final_09Sep2024.pdf

DEA

STATEMENT

OF WORK

DEA Polygraph Support Services 09 September 2024

General requirements, specifications and components.

Statement of Work

Contents

1.0 BACKGROUND

1.1 General Agreement Terms

2.0 SCOPE

2.1 Place of Performance:

2.2 Period of Performance

3.0 TECHNICAL REQUIREMENTS

3.1 Overview

3.2 Tasks

4.0 CONTRACTOR PERSONNEL REQUIREMENTS

4.1 Polygraph Examiner Qualifications

4.2 Quality Control Qualifications

4.3 Contractor Certification

4.4 Dress Code

5.0 SECURITY REQUIREMENTS

5.1 Background Investigations

5.2 Credentials

5.3 Personal Identity Verification Card

5.4 Protection of Sensitive Unclassified Information

6.0 GOVERNMENT FURNISHED EQUIPMENT

6.1 Property, Equipment and Facilities

7.0 TRAVEL

8.0 QUALITY ASSURANCE

8.1. Invoicing and Payment

8.2. Inspection and Acceptance

9.0 CONTRACTING OFFICER REPRESENTATIVE (COR)

1.0 BACKGROUND

The Drug Enforcement Administration (DEA) is a law enforcement organization within the Department of Justice (DOJ). The Office of Security Programs (IS), Polygraph Support Section (ISG) primary mission is to provide nationwide investigative support in advancing DEA’s mission and that of the DEA’s law enforcement partners. This is achieved, in part, through the administration and review of criminal polygraph exams. Additionally, ISG is responsible for conducting pre-employment polygraph examinations and Quality Control reviews for prospective DEA CORE employees, in accordance with established Executive Orders and other regulatory directives. The Privacy Act of 1974, Office of Personnel Management (OPM) regulations, other relevant regulations from the Office of Management and Budget, DOJ and DEA policies and procedures has a mandate from Congress that all CORE series positions shall favorably pass a polygraph examination before granting employment.

1.1 General Agreement Terms

This Statement of Work (SOW) outlines the services, requirements, security, and other expectations of a contractor awarded a contract to provide polygraph examiner support services for the DEA. This SOW and the contractor’s responsibilities are subject to changes in Federal law, regulation, and policy, which may include, but are not limited to, procedural changes related to the use of government equipment, security procedures and investigative priorities. Modifications may be sent to the contractor via electronic mail after review and approval of the Contracting Officer (CO). The North American Industry Classification System Code (NAICS) used for this effort is 561611 Investigation Services. Contract oversight and performance monitoring shall be conducted by a DEA representative to include, but may not be limited to, the DEA Polygraph Support Section (ISG), the Contracting Officer Representative (COR), or the CO.

Contractor employees may be subpoenaed and/or requested to testify in matters related to the investigative work associated with their agreement. Contractor employees shall make themselves available when requested. However, as a mitigation measure pursuant to FAR 9.5 against potential future conflicts of interest that may bias the contractor against DEA, polygraph examiners will not be permitted to serve as an expert witness or consultant against DEA in any criminal, civil, legal, or administrative proceeding when it relates to information, he/she obtained during the course of his/her investigative services. In most instances, contractor employees will not serve as official witnesses in relation to other official DEA investigations (e.g., Internal Affairs investigations). However, contractor employees may be called upon to provide clarification of information contained in PSD investigative files, answer inquiries related to how information is obtained during background investigations and/or standard operating procedures (SOPs). In these instances, contractor employees will not testify as official witnesses and his/her name will not be documented in the other DEA investigative report. However, should a contractor employee physically be a witness to an activity that directly relates to another official DEA investigation, the contractor may be required to serve as an official witness. If a contractor employee is contacted by any other office outside of the Polygraph Support Section, he/she shall contact the DEA COR immediately. The Polygraph Support Section will conduct research and advise the contractor accordingly.

2.0 SCOPE

The purpose of this contract is to provide nationwide certified contractor support to administer polygraph examinations for new and existing Drug Enforcement Administration CORE Employees. The Contractor shall manage, schedule, conduct, report, collaborate, assist, and support the DEA Office of Security Programs, ISG personnel in polygraph examinations across geographic locations with the continental United States (CONUS) as required by DEA hiring efforts. The contractor shall abide by all standards, policies and procedures set forth in all ISG SOP and all subsequent Personnel Investigative Notices, Personnel Investigative Policies and/or other correspondence provided by the ISG.

2.1 Place of Performance:

The place(s) of performance will be within CONUS. Examination locations will be at DEA approved sites and will be identified by the appropriate DEA point of contact, DEA Office of Security Programs, ISG Program Officer and/or Government COR.

2.2 Period of Performance

The period of performance for this contract shall include one (1) 12-month base period, two (2) 12-month option periods. The periods of performance shall be as follows:

• Base Period: TBD

• Option Period 1: TBD

• Option Period 2: TBD

3.0 TECHNICAL REQUIREMENTS

3.1 Overview

3.1.1. Polygraph examinations will be conducted in-person at standard DEA Facility locations, as determined by DEA ISG. The Government reserves the right to amend or revise the locations dependent upon the number of requested examinations received. The Contractor shall schedule, conducting, and finalize polygraph examinations in CONUS geographic locations as required by DEA hiring efforts.

3.1.2. The contractor may also receive formal, DEA Office of Chief Counsel (CC) requests for preparing Declarations regarding previously performed examinations (i.e. Equal Employment Opportunity [EEO] complaints), which may include listening to audio recordings of examinations, attending depositions and/or testifying (in person or via Skype), in administrative hearings to respond to specific actions taken during the administered polygraph. These requests will be transmitted to the contractor through the COR. In the event a formal request is received, the contractor shall prepare a quote detailing the list of duties to be performed (including hours), for each task associated with this responsibility, to the Government COR. No per diem or actual subsistence expense allowance (lodging or meals) will be paid for travel within an employee’s local travel area. Local travel area is defined in Federal Travel Regulations (FTR) as within a 50-mile radius of official duty station.

3.2 Tasks

3.2.1. Polygraph Examinations:

3.2.1.1. The Contractor shall schedule, prepare for, and administer full-scope national security, DEA-modified LEPET format polygraph examinations of applicants to DEA core-series employment positions. The Contractor shall process from 50 to 75 polygraphs per month, up to 900 per year in accordance with DEA core-series hiring and employment requirements. The Contractor is responsible for up to two (2) polygraph examinations per applicant based on the outcome of the initial polygraph examination.

3.2.1.2. The Contractor shall ensure Polygraph exams are administered, receiving and responding to all DEA work requests to the assigned DEA’s representative/COR within three (3) business days.

3.2.1.3. The Contractor shall be able to prepare and provide written reports, documents, and other materials, as well as preparing and presenting oral presentations when requested.

3.2.1.4. The Contractor shall exercise professional customer service skills when communicating with internal DEA contractors, employees, examinees, and individuals outside of the Agency.

3.2.1.5. The Contractor shall attend internal and external meetings, as required by the ISG Senior Inspector or his/her designee. The COR shall communicate required meetings to the Contractor as needed.

3.2.1.6. The Contractor shall maintain verbal and written communication with staff members, ISG and management to disseminate information and coordinate implementation of policies and procedures.

3.2.1.7. Preparation: Preparation will include creation of appropriate test environment, contacting the Law Enforcement applicant and scheduling the polygraph examination, collecting and reviewing all applicable documentation from the Law Enforcement applicant’s e-QIP and Personnel Security correspondence, and corresponding and providing updates to the appointed QC Manager or COR through email. Lafayette Polygraph System software must be utilized to present examinations and record applicant physiology in accordance with all federal polygraph standards. Contractors will utilize AFMGT and/or YOU-ZONE format examinations to conduct breakout/breakdowns of inconclusive examination topics/questions to resolve any No Opinion. All polygraph scores and in/post-test notations will be recorded using Lafayette software

3.2.1.8. Cancellations and No-Shows:

• No cancellation becomes billable as a no-show until DEA ISG protocols are completed in PES.

All failures to appear for a polygraph exam require notification to ISG within 6 hours of non-show. Retests may be assigned to the Government or the Contractor if the requirements of the SOW regarding no-shows have been completed.

• When an examination is canceled within 48 business hours of the scheduled examination by the Applicant, and the examination is subsequently rescheduled, the rescheduled examination is not considered a Retest but shall be considered the initial examination. These assessments will continue to be assigned to the contractor and the rescheduled exam shall not be considered a Retest but be considered the initial examination.

3.2.1.9. Assignment and Execution: DEA will assign polygraph examinations candidates to the contractor for scheduling in the Polygraph Enterprise System (PES). When assigned, all appropriate documentation will be provided to the contractor in PES. Once assigned, the contracted polygraph examiner shall complete the following within 40 days:

• Conduct all pre-test preparations in accordance with this SOW.

• Collect and review all applicable documentation from the Law Enforcement applicant’s e-QIP, Personnel Security Division correspondence, reports of investigation and background materials for each applicant exam (to include field investigator and/or final case closing reports).

• Correspond and provide updates to the appointed Government Program Office or COR via a mutually agreed upon communication means.

• Travel to conduct pre-employment polygraph exams at DEA approved CONSU locations.

• Conduct pre-test interview, in-test and post-test procedures.

• Conduct polygraph examinations and interviews while applying knowledge of all implemented

National Center for Credibility Assessment (NCCA) and DEA polygraph policies, procedures, guidelines, and standards and applying Federal suitability factors and adjudicative guidelines to investigations.

• Collect and review applicable forms as defined by DEA’s polygraph processes and procedures:

(consent form, medical liability form, etc.)

• Obtain audio recordings of polygraph examination and upload recordings to the appropriate Law Enforcement applicant’s record in PES.

• Conduct in-test collection of charts.

• Perform test data analysis.

• Research and interpret Federal, state and/or local laws and regulations, as it would pertain to admissions made by applicants in their application forms or on statements made during their polygraph exams.

• Properly document examination result on a Test Data Analysis sheet found in Lafayette polygraph software and upload test data to the appropriate Law Enforcement applicant’s record within PES.

• Provide all date entries in PES.

• Correspond and provide updates to the appointed Government POC.

3.2.2. Polygraph Reporting:

3.2.2.1. All polygraph examinations reports presented to the Government shall be complete, clear, timely, and consistent in accordance with the definitions below:

• Completeness – examinations must address all requirements stated Section 3.0

• Clarity – examination report shall be clear and concise.

• Timeliness – examination report shall be submitted on or before the due date as specified in

Subsections 3.2.2 or submitted in accordance with a mutually agreed upon date in writing by the COR and IN PMO.

• Consistency– examinations shall consistently follow the requirements outlined in DEA Screening Guidance, appropriate SOP, and NCCA manuals.

3.2.2.2. The Contractor shall meet the competency rates below as defined:

• Concurrence Rate: 90% or higher (collective average)

• Conclusive Rate: 80% or higher (NCCA standard/collective average)

3.2.2.3. Polygraph Examiner reports, examination results, and all supporting data shall be uploaded in PES within ten (10) business days of the examination. Examiners will upload to Polygraph Examination System (PES) all polygraph examination data collected to include Lafayette polygraph charts, score sheets, PF Notes, and digital copies of applicant documents. All applicant documentation prepared in support of the examination will also be uploaded to the appropriate assessment file.

Examiners will transmit completed PES assessment file to the DEA QC Manager; any returns from QC requiring additional testing will be rescheduled by the examiner as described above.

• If the resubmitted examination report does not meet the quality standards outlined in this SOW, the Government will not approve payment for that examination. The COR will notify the CO of the performance issues and the performance problems will be documented in the contract file.

Ongoing and unresolved performance issues will be entered into CPARS.

3.2.3. Polygraph Quality Control:

3.2.3.1. Contractor Polygraph Quality Control: Once an examination is complete, the Contractor shall assess the results for quality control purposes and provide a recommendation based on the examination outcome to the Government QC Manager with ten (10) business days following the completion of the examination.

• If an initial examination results in a retest the contractor remains responsible for conducting two

(2) polygraph tests per applicant. The contractor shall follow the same requirements defined in the SOW on a second examination.

• If the initial examination results in a passing outcome, the contractor polygraph examiner shall follow the define reporting guidelines in SOW 3.2.2.

• If the initial examination results in a no-opinion, the contractor polygraph examiner shall examine the issues that caused the outcome, notify the Government QC Manager with a corrective action recommendation and schedule a retest in accordance with SOW 3.2. ISG reserves the right to assign or perform a polygraph examination to resolve the no-opinion.

• If the initial examination results in a failed outcome, the contractor polygraph examiner shall follow the define reporting guidelines in SOW 3.2.2 and notify the Government QC Manager.

• Invoicing for examinations may occur once the applicant’s status reflects as completed. Invoices submitted for any applicant not in completed status will be rejected.

3.2.3.2. Government Quality Control:

• The Government reserves the right to review all examination deliverables. The Government will complete periodic reviews for quality control purposes at a minimum of 25%.

• If any initial examination conducted by contractor has been determined by the QC reviewer to require a retest and/or additional testing for any reason after the Government QC review, the Contractor will be reassigned the applicant file in PES, unless the government determines to reassign the exam back to the government. The contractor shall conduct the retest examination at the expense of the contractor.

• If a provisional rejection is given, the contractor polygraph examiner shall examine the issues that caused the provisional rejection, take corrective action, and resubmit the examination deliverable within ten (10) business days following the rejection.

• The government will complete any further re-testing after the second examination.

3.2.4. Program Management:

3.2.4.1. Monthly Status Report: The Contractor shall present a Monthly Status Report to the COR by the tenth (10th) business day following the first thirty (30) days of Task Order award and every thirty (30) days thereafter. The Contractor’s Program Manager must work with the COR to outline and agree upon and acceptable Monthly Status Report format. At a minimum, this report shall contain:

• Management Summary: Document any major problems/issues and any significant progress or events.

• Monthly Polygraph Progress: Provide documentation of all approved/rejected polygraph examinations conducted for that invoice month.

• Status to Examiner certifications and NCCA continuing education (CE) credits.

• Update to Examiner staffing

3.2.4.2. Staffing Plan: The Contractor shall submit a comprehensive staffing plan that outlines its approach to successfully meeting all requirements outlined in the SOW. The comprehensive staffing plan must, at a minimum, show how many polygraph examiners, program managers, and administrative personnel are needed to successfully complete the number of polygraph examinations stated in Subsection 3.2.1. The Contractor shall electronically submit the staffing plan to the COR 14 calendar days after task order award, with subsequent submissions due every 30 days thereafter.

3.2.4.3. Kick Off Meeting: The Contractor shall schedule and coordinate a Contract kick-off Meeting no later than (NLT) five (5) calendar days after contract award. The Kickoff Meeting will be held at a location (in person or virtually), date, and time mutually agreed upon by both parties. The Contractor shall provide a draft copy of the agenda NLT 3 days after contract award for review and approval by the COR prior to finalizing. The Government will provide the Contractor with the number of participants for the kick-off meeting and the Contractor shall provide sufficient copies of the presentation for all present. The meeting will provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting will provide the opportunity to discuss technical, management, and logistic issues; travel authorization; communication process between Government and Contractor; and reporting procedures. At a minimum, the attendees shall include key

Contractor personnel, The Office of Security Programs (IS), Polygraph Support Section (ISG) personnel, other identified key Government representatives, and the COR. The Contractor shall provide a Kick-Off Meeting Agenda that includes, but not be limited to, the following.

• Introduction of personnel

• Overview of contract tasks

• Review of organization (complexity)

• Schedule (shows major tasks, milestones, and deliverables; planned and actual start and completion dates for each)

• Communication Plan/lines of communication overview (between both Contractor and

Government)

• Travel notification and processes

• Government-furnished information (GFI), Government-furnished equipment (GFE)

• Security requirements (Building access, badges, Personal Identity Verification (PIV))

• Examiner certifications

• Invoice procedures

• Monthly meeting dates

• Reporting Requirements, e.g. Monthly Status Report (MSR)

• Staffing Plan

• Applicable Points of Contact

• Roles and Responsibilities

• Prioritization of Contractor activities

• Other logistic issues

• Sensitivity and protection of information

• Additional issues of concern (Leave/back-up support)

4.0 CONTRACTOR PERSONNEL REQUIREMENTS

4.1 Polygraph Examiner Qualifications

The Contractor:

4.1.1. Shall be a current Federally certified polygraph examiner. Proof is required, in advance, of successful completion/graduation from the federal polygraph examiners basic course at the NCCA or one of its predecessors - Defense Academy for Credibility Assessment (DACA) or the Department of Defense Polygraph Institute (DoDPI).

4.1.2. Shall have at least five (5) years of experience conducting NCCA approved Law Enforcement Pre- Employment Test (LEPET) polygraph examinations while employed by an agency that was recognized by NCCA as having a compliant federal program. Proof will be required in advance which must be included on a resume.

4.1.3. Must not have been dismissed, relieved of duties, or had any findings that would indicate questionable integrity, including, but not limited to “Giglio” concerns, or have been removed from their position as polygraph examiner for cause or competency concerns.

4.1.4. Shall provide proof of maintaining NCCA approved continuing education (CE) credit hours, averaging 80 hours every two years. Must provide a transcript from NCCA, in advance, to show the examiner is currently up to date on the NCCA continuing education requirements.

4.1.5. Shall provide proof of completing NCCA mandated countermeasures courses and CE credits. Must provide a transcript from NCCA, in advance, to show the examiner is currently up to date on the NCCA countermeasures training requirements.

4.1.6. Shall be familiar and proficient with the standards and practices within the NCCA published federal polygraph examiner handbook.

4.1.7. Shall make themselves available for DEA required training and NCCA required CE credits, as approved by the DEA Polygraph Support Section and IAW NCCA.

4.1.8. Shall meet minimum DEA ISG requirements. DEA uses the Polygraph Program Manual. The examiners will be trained in order to certify against DEA specific requirements. The Contractor shall assert Polygraph Examiners are knowledgeable of NCCA standards and shall be familiar with DEA policies/procedures. Examiners shall observe 1 exam and perform 1 observed exam.

4.1.9. Shall possess investigative abilities to perform the orders assigned to them.

4.1.10. Shall be computer literate and efficient in software programs that support email, word processing, and data entry, which are utilized in the administration of the personnel security and information security programs.

4.1.11. Shall carry themselves in a manner that reflects positively on DEA. Contractors shall present themselves in a professional manner, be neatly groomed and appropriately attired, such as business attire while conducting exams (Suit jacket/ sports coat and tie). Contractors shall promote a positive workplace environment. Contractors shall exhibit professional qualities during all periods of performance and absolute integrity is required and expected. Contractors shall conduct themselves professionally at all times.

4.1.12. Comply with DEA and NCCA Federal Polygraph Examiner Handbook.

4.2 Quality Control Qualifications

• The Contractor must maintain qualifications at the QC level in accordance NCCA Federal Polygraph Examiner Handbook and DEA Polygraph Handbook.

4.3 Contractor Certification

4.2.1. The Contractor will ensure examiners must be certified by DEA

• Certification is approved via the Polygraph Support Section

• Once the examiner has left service or stops conducting exams, the DEA certification approval is removed.

4.2.2. The Contractor shall provide, in advance, a copy of each examiner NCCA certification, a copy of their NCCA continuing education (CE) credits transcript, and a copy of their resume that clearly shows 5 years of experience working for an agency that used LEPET exams to the COR.

4.4 Dress Code

Polygraph Examiners shall dawn Business Attire to administer polygraph examinations.

5.0 SECURITY REQUIREMENTS

5.1 Background Investigations

5.1.1. The Contractor is to ensure that all contractors must undergo and receive a favorably adjudicated, Federal background investigation (BI) as determined by the position’s sensitivity designation. The BI is to determine the contractor’s suitability to access DEA information, information technology (IT) systems and/or unescorted access to facilities. The contractors must pass suitability to obtain a sensitive but unclassified clearance.

5.1.2. This investigation will be conducted by or under the auspices of the DEA, Personnel Security Section (ISR) and be performed under such standards ISR may establish. If a contractor has a current BI with another agency, ISR will follow reciprocity procedures for security; however, a review to determine the contractor’s compliance with all DEA agency specific requirements will be conducted prior to authorizing access to DEA information, IT systems, and/or unescorted access to facilities.

5.1.3. Failure to adhere to DEA’s conduct and integrity guidelines and/or follow DOJ’s and/or DEA’s agency-specific qualifications may result in immediate disqualification of the contractor. Additionally, failure to complete the required personnel security forms and have a BI favorably adjudicated will result in disqualification. DEA must determine a favorable adjudication of the BI prior to the contractor gaining access to DEA information, IT systems and/or unescorted access to DEA’s facilities.

5.1.4. Contractor employees may be authorized access to DEA information, IT systems and/or unescorted access to facilities with an approved temporary eligibility (TE) while awaiting the completion of the full BI.

The DEA Contracting Officer’s Representatives may request a TE only after advising and gaining the concurrence of the contractor. Should, at any time, suitability or security issues are developed that cannot be resolved or mitigated, the contractor will no longer be granted continued access to DEA information, IT systems, and/or unescorted access to any DEA facility and will be removed from the contract/task order.

5.2 Credentials

5.2.1. All contractors tasked with performing duties associated with the Federal personnel security program may be issued official DEA credentials. Credentials should never be used for purposes other than conducting official investigations on behalf of DEA and shall never be used for personal gain. Credentials shall be safeguarded at all times. They should never be out of a contractor’s possession and should never be photocopied. Lost or stolen credentials should be reported to the DEA and the DEA Polygraph Support Section immediately, as well as the local police department. Credentialing may be issued at the behest of the Program Office.

5.3 Personal Identity Verification Card

5.3.1. In accordance with Homeland Security Presidential Directive-12 (HSPD-12), each contractor will be issued a Personnel Identity Verification (PIV) card. The PIV card will be used as official DOJ identification media and in compliance with HSPD-12 logical systems access, utilized for access to an assigned DEA laptop. PIV cards require a re-certification every three (3) years and a full update (new card) every five (5) years. If a contractor is no longer working under the auspices of this requirement, then the Contractor is required to return that individual’s PIV to the Program Manager within 24 hours, and access will be immediately rescinded.

5.4 Protection of Sensitive Unclassified Information

5.4.1. All information obtained during an investigation, even though it may be considered sensitive unclassified information, shall be protected, and only divulged on a need-to-know basis and shall not be disseminated to any parties outside of the DEA Polygraph Support Section without prior approval and written consent. Sensitive information shall not be transmitted via unsecured email or Internet or disclosed to unauthorized parties. Contractors shall never furnish or divulge sensitive information contained in an investigation. Each contractor shall make every reasonable effort to protect the data associated with a background investigation and/or a personnel security record. All data, notes, copies of testimonies, copies of Reports of Investigations, etc., are the sole property of DEA and must be safeguarded against unlawful disclosure.

5.4.2. All associated tasks shall be conducted and completed by the contractor directly and not re-assigned by the contractor to any other individual contractors, employees, or sub-contractors. The contractor shall make every effort to safeguard information at all times. The contractor shall read, acknowledge and adhere to the terms and conditions set forth in the “Non-Disclosure Agreement for Access to Unclassified Sensitive Information.”

6.0 GOVERNMENT FURNISHED EQUIPMENT

6.1 Property, Equipment and Facilities

6.1.1. Contractor will furnish all examination equipment to include the DASbox and will ensure it’s compliant with DEA requirements to conducting examinations. DEA will provide necessary IT Systems equipment to access PES and facilities necessary for the Contractor to perform the duties expected of them.

Any identification media, DEA provided software and all other Government property must be surrendered when requested by the DEA Polygraph Support Section. All property assigned to contractors is considered accountable property and must only be returned, replaced, or transferred when coordinated with the DEA Polygraph Support Section to ensure accurate property accountability. Contractor shall be required to respond and provide all property information (i.e., serial number, DEA assigned inventory numbers, etc.)

when requested by the DEA Polygraph Support Section to ensure compliance for the annual mandated DEA inventory.

7.0 TRAVEL

7.1.1. All travel shall be included in the overall price of each exam. Travel will be borne by the contractor per exam. (Pricing of the submitted pricing examinations shall be fully loaded to INCLUDE ALL TRAVEL COSTS. Travel will NOT be paid for any standard examination).

7.1.2 In the event of travel outside of examination travel (IAW 7.1.1.), the Contractor is responsible for preparing a pre-travel cost estimate and submit to the Government PM and COR a minimum of 14 days prior to travel taking place for approval. Once reviewed and approved by the DEA COR Once travel is complete, the Contractor shall provide post-travel follow up with the DEA COR. The DEA reserves the right to disapprove invoices for travel that did not receive prior approval in accordance with this section.

8.0 QUALITY ASSURANCE

The COR will monitor the performance of the contract to ensure they completes tasks and meets timeliness goals in accordance with all rules, regulations and mandates issued by OPM, the Office of the Director of National Intelligence, DOJ, and DEA. Due to the continuous and evolving nature of the personnel security sector, a contractor’s responsibilities and duties are subject to changes by Federal law, regulation, and policy, which may include, but are not limited to, procedural changes related to the use of government equipment, security procedures and investigative principles and priorities. High quality services and timely completion of tasks are imperative to the success of the PSD. DEA will continuously monitor the performance of each contractor employee to determine the contractor’s continued eligibility to receive future orders or if necessary, termination of the agreement.

The appointed COR, Program Manager, or designated DEA Program Technical Lead(s) will meet monthly at the DEA Headquarters, or via conference call, to review work performance. This is not intended to restrict or limit the Government’s review of contractor performance and the Government, at its option, may perform additional tests and inspections, as it deems necessary.

8.1. Invoicing and Payment

All invoices are to be received no later than two weeks into the next month and are to be emailed to the COR(s) and the Process Coordinator mailbox at invoice.inspections@dea.gov. The invoice should include the DEA control number provided at the time of scheduling, the examiners name and applicant’s name.

DEA will review, approve or deny invoices in accordance with the Prompt Payment Act.

8.2. Inspection and Acceptance

8.2.1. Inspection/Acceptance. Supplies or services delivered under this contract shall be inspected and accepted by the COR. The Contractor shall only tender for acceptance those items/services that conform to the requirements of this contract. The Government reserves the right to inspect or test services that have been tendered for acceptance in accordance with the appropriate inspection and acceptance clause.

8.2.2. The basis for acceptance shall follow the requirements objectives constraints set forth in the contract, and other terms and conditions of the contract. Deliverable items rejected shall be corrected in a timely manner.

8.2.3. Acceptance Criteria. The COR will review all draft and final deliverables to ensure accuracy, functionality, completeness, professional quality, and overall compliance within the guidelines/requirements of the delivery order. The contractor shall ensure the accuracy and completeness of all deliverables. Errors, misleading or unclear statements, incomplete or irrelevant information, and or excessive rhetoric, repetition, and “padding”, shall be considered deficiencies and shall be subject to correction by the contractor, at no additional cost to the Government. The contractor shall make any noted corrections/revisions, within five business days, after government review and comment on deliverables. If the deliverable does not meet the noted criteria, the Government will return it.

8.2.4. Rejection Procedures. If the COR rejects any deliverable, that rejected document shall be handled in the following manner:

• After notification that the deliverable did not meet the acceptance criteria, the Contractor shall resubmit an updated/corrected version within five (5) business days after receipt of Government comments.

• Upon re-submission by the Contractor, the Government will reapply the same acceptance criteria. If the deliverable does not meet the acceptance criteria a second time, the Government might consider the Contractor as having deficient performance with respect to the subject task/subtask.

• Any rework of rejected deliverables shall be completed at no additional cost to the Government.

• No payments will be issued against rejected deliverables until they are corrected and accepted by the government.

9.0 CONTRACTING OFFICER REPRESENTATIVE (COR)

COR: Nancy Ro Office of Security Programs Drug Enforcement Administration Email:nancy.l.ro@dea.gov

9.0 CONTRACTING OFFICER REPRESENTATIVE (COR)