Attachment 1_Performance Work Statement Final.pdf

Attachment 1

Performance Work Statement Janitorial Services

Gateway Arch National Park

11 N 4th Street St. Louis, MO 63102

General Overview Gateway Arch National Park is in St. Louis, Missouri, and is part of the National Park Service System.

Custodial Services are required for the Visitor Center West Entrance and Museum Area. Services are also required for the Tram Lobby Area (see Attachment 4 Cleaning Areas). The Gateway Arch Visitor Center building is located in the park and is a LEAD Silver Certified structure. With that certification, we strive to utilize green cleaning procedures. Cleaning products and service levels shall meet the Green Seal Standard and its future revisions, see Attachment 5. Contractor will provide cleaning products, rags, mop/dust mop heads, and floor maintenance machines (scrubbers and vacuums) as part of the contract.

Due to COVID-19 conditions, US Gateway Arch’s hours of operation have been shortened to 9am to 6pm. Initial hours of this janitorial service will be from 6:30pm to 2:30am seven days a week including holidays. This schedule shall be in place until a date determined by US Gateway Arch leadership. It is currently anticipated that this 6:30pm to 2:30am schedule will be in place through the base year period of performance. Please visit https://www.nps.gov/jeff/learn/news/gateway-arch-national-park-to-beginphased-reopening.htm to view the site’s Phased Reopening Plan for additional information.

Regular hours of this janitorial service contract will be from 11pm to 7am seven days a week including holidays. Approximately the week prior to Memorial Day through the week after Labor Day. Six days outside of the summer season will also be programmed, for additional floor cleaning and sealing prior to heavy winter holiday visitation.

The Arch Visitor Center is designated as an ICON building with high security. All employees and representatives working in the park will be required to have background investigations to be issued an access badge to work in the building. Visitation normally ranges from 1,200 to 13,000 visitors per day.

The park has no parking available on site, there are numerous parking garages available within a 5-block radius of the visitor center. Arrangements may be made with the Old Cathedral for parking daily. The Old Cathedral is not park of the National Park Service, and as such, we do not administer the adjacent parking lot. They do not allow parking the week before and after the 4th of July, nor on holy holidays.

Period of Performance:

Base Year: 09/01/2020 to 03/31/2021 with an anticipated performance of 09/01/2020 to 09/19/2020 and seven days (one week) in November or December of 2020.

Optional Year One: 04/01/2021 to 03/31/2022 with anticipated performance dates of 05/23/2021 to 09/18/2022 and seven days (one week) in November or December 2021.

1. STANDARDS OF PERFORMANCE

These standards are an outline of general expectations of cleanliness but are not meant to replace or supersede the latest industry standards or materials and equipment manufacturers’ recommendations.

Each of the Contractor’s Employee’s shall be equipped with the necessary equipment to carry out the proper performance of the cleaning as specified. This equipment shall be available and in possession of the Contractor’s Employee’s at all times while carrying out their duties.

Service Level (Acceptable Quality): The level of services as outlined in these Specifications shall consistently be maintained. During the Contract period, the Contracting Officer Representative (COR) https://www.nps.gov/jeff/learn/news/gateway-arch-national-park-to-begin-phased-reopening.htm https://www.nps.gov/jeff/learn/news/gateway-arch-national-park-to-begin-phased-reopening.htm https://www.nps.gov/jeff/learn/news/gateway-arch-national-park-to-begin-phased-reopening.htm https://www.nps.gov/jeff/learn/news/gateway-arch-national-park-to-begin-phased-reopening.htm will conduct monthly inspections of the facilities under this Contract. The inspections are based on standards for commercial facilities within the maintenance industry. A daily technical review will be performed by designated custodial staff to ensure we are able to open to the public with little or no additional services required. It will be within the contract service hours to allow contractor time to address issues.

Chrome Surfaces: Cleaning chrome requires the removal of surface spots, fingerprints, smudges, etc., with the appropriate chrome polish.

Standard: Surfaces will present a clean uniform shining appearance free of all soil, marks, smudges, finger prints and streaks.

Damp Mopping: Damp mopping requires the use of cotton or similar yarn type string mops (24 oz.) that have been mechanically wrung/squeezed to remove excess solution for purposes of removing light soil, dirt, liquid or other foreign material from a floor that does not require the complete mopping of the area or when the area is not soiled sufficiently to require wet mopping.

Standard: A damp mopped floor shall be free of all dirt, debris soil, liquids or other foreign material. All splash marks/spots on walls and furniture/fixtures shall be removed before completion of the damp mopping task. All items moved to accomplish this task shall be returned to their original positions.

Disinfecting: Disinfecting is the application of a germicidal solution to surfaces to kill or neutralize 99.9% of the material containing or supporting the growth of bacterial/viral organisms. Surfaces should remain “wet” for a minimum of 10 minutes or per manufacturer’s recommendation.

Standard: Surfaces shall be as free of material containing living bacteria, viruses, or other contaminations that are capable of causing infections.

Dispenser Cleaning and Service: Dispenser cleaning/service requires damp wiping dispensers with a disinfectant, checking/refilling of all towel, toilet tissue, seat covers, soap, or any other dispensers which may be identified by the Contracting Officer Representative (COR).

Standard: Dispensers will be disinfected, present a clean uniform shining appearance free of all soil, marks, smudges, streaks and will have an adequate supply of the applicable dispensed products.

Dusting: Normal or low dusting includes all levels up to six (6) feet in height. All high dusting will be above six (6) feet high.

Standard: Items shall be free of any laden airborne materials, streaks, smudges, and cobwebs.

Laden airborne matter shall be removed by either mechanical, chemical, or manual means.

Devices, which merely displace or redistribute the matter, such as feather dusters, will not be used, unless treated to attract and hold the matter. All items moved to accomplish this task shall be returned to their original position.

Entrance Glass: Cleaning of glass is cleaning the inside and outside glass surfaces and the surrounding boundary of the applicable entrance area.

Standard: Glass shall be free of streaks, smudges, fingerprints, etc. Surfaces surrounding the entrance shall be free of dirt, dust, fingerprints, and have a clean appearance.

Entrance Mats: Carpet mats shall be vacuumed with a commercial vacuum before spot cleaning. Entrance mats made of rubber or polyester shall be swept, shaken, vacuumed or washed.

Entrance mats shall be lifted, moved to remove soil and moisture underneath, and replaced. Standard:

There shall be no dirt left on surfaces.

Fixtures: Cleaning of restroom and fountains require the removal of dust, dirt, debris, spots, stains, and smears from sinks, slop sinks, toilets, urinals, and fountains with a germicidal solution.

Standard: Fixtures will be disinfected and there shall be no dust, dirt, spots or debris on the fixtures.

Furniture: Cleaning of furniture and tables requires dusting and/or damp wiping.

Standard: Surfaces are to be free of dirt, dust, debris, marks, and film.

Glass/Window: Glass and window cleaning requires the removal of dirt, soil, smudges, fingerprints, and other foreign material from glass window, doors, partitions, or any other items, which may consist in whole or part of a glass, or similar material including mirrors.

Standard: Glass surfaces shall be free of all dirt, soil, smudges, streaks, smears, film, or any other foreign substances. All excess spray/solution must be removed from any surrounding trim or surfaces and glass/window surfaces shall have a uniformly bright appearance. Any items moved to accomplish this task must be returned to their original positions.

Policing: Policing is picking up paper, trash, empty bottles, containers, and other discarded materials;

spillages, accidents, plumbing failures, and inclement weather.

Standard: Area(s) being policed shall be free of debris. Area(s) shall present an overall clean appearance.

Polishing: Polishing requires the use of a high-speed floor machine and a clean pad designed for polishing or buffing.

Standard: The floor should have a “non-yellowed” high-gloss appearance.

Receptacles and Cleaning: Cleaning and disinfecting receptacles is defined as wiping or washing containers with a germicidal solution and replacing plastic liners.

Standard: Receptacles shall be considered properly cleaned when both the inside and outside are clean, free of stains, dried refuse and odors, and a plastic liner replaced, if necessary. Outside surfaces shall present an overall clean appearance.

Restrooms: Cleaning of restrooms requires the removal of trash, cleaning of floors, fixtures, urinals, toilets, receptacles, faucets, handles, dispensers, walls, partition stalls, and doors with a germicidal solution. All glass, chrome, and stainless-steel surfaces shall be cleaned and buffed to a shine. Standard:

Restrooms shall be considered properly cleaned when floors are mopped and fixtures, urinals, toilets, waste receptacles, wash basins, faucets, handles, dispensers, partition stalls, and doors are cleaned with a germicidal solution. All glass, chrome, and stainless-steel surfaces shall be cleaned and buffed to a shine, waste receptacles emptied, and dispensers refilled.

Scrubbing: Machine scrubbing requires the use of mechanized scrubbing/vacuum machines to be more aggressive than wet mopping; this may include large areas such as halls, lobbies, garages, ramps, or similar large areas which would otherwise require extensive labor to complete in a reasonable time period.

Standard: Machine scrubbing shall be held to the same quality standard as wet mopping and shall remove all scuff marks.

Spot Cleaning: Spot cleaning requires the removal of dirt, soil, debris, liquids, stains, or other foreign materials from carpeted areas which can be accomplished by cleaning only the immediately affected area where cleaning the whole area would not be necessary. Spot cleaning may be accomplished by any of the methods contained herein and as dictated by the circumstances of the soiling. Carpet spots shall be removed immediately with an approved carpet cleaning solution in such a manner, which will not leave rings or discoloration.

Standard: Spot cleaning shall remove completely any evidence of the soiling which necessitated the cleaning and return the finish of the area affected to its pre-soiled condition without evidence of occurrence or cleaning.

Sweeping or Dust Mopping: Sweeping/dust mopping requires the removal of loose dirt, dust, debris, and other foreign material through either manual or mechanized methods, as appropriate for the location and situation.

Standard: A swept area shall be free of all loose dirt, grit, lint, dust, debris, or other foreign material with no build up in corners, crevices, under or around furniture parts. All items moved to remove dirt shall be returned to their original location.

Trash/Waste Removal: Trash/waste removal requires the collection of all materials, which have been placed into appropriate containers, and taken to a specified site for disposal.

Standard: All trash/waste and soiled liners shall be removed from all trash/waste containers, and a new trash/waste liner shall be fitted into all such containers.

Vacuuming: Vacuuming requires the mechanical removal of loose dust, dirt, soil, debris, and other foreign material from carpeted floors and other items (e.g. couches, chairs, walls, curtains/drapes), which require this method of cleaning.

Standard: There shall be no evidence of any dust or dirt or any other loose foreign material.

Materials shall be left in a lint free state. All items moved during this process shall be returned to their original positions.

Wet Mopping: Wet mopping requires the removal of built up dirt, soil, liquids, or other foreign materials from a floor using clean cotton or similar yarn type string mops (24 oz.) and mechanically wrung out to have sufficient neutral detergent and water solution or disinfecting detergent and water solution. This shall include rinsing if required or as recommended by the detergent manufacturer.

Standard: A wet mopped floor shall be free of all dirt, debris, soil, liquids, or other foreign material. It will present a uniform appearance free of streaks, smudges, heel marks, or any other marks, which can be reasonably removed through this cleaning method. All splash marks/spots on walls and furniture/fixtures shall be removed before completion of the wet mopping task. All items moved to accomplish this task shall be returned to their original positions.

2. CHARACTER OF SUPERVISORS AND WORKERS

The Contractor shall at all times employ sufficient skilled labor in accordance with Federal, State, and Local labor laws; and the proper equipment for completing the required tasks in the manner and time required by the Contract. All equipment that is to be used shall be of sufficient size and in such mechanical condition as to produce a satisfactory quality of work. Any person employed by the Contractor who, in the opinion of the Contracting Officer Representative who, does not perform their work in a proper manner or is intemperate or disorderly shall, at the written request of the Contracting Officer, be removed from the work site by the Contractor and shall not be employed again in any portion of the work without the approval of the Contracting Officer. Should the Contractor fail to remove such person as required above or fail to furnish suitable and sufficient personnel for the proper execution of the work, the Contracting Officer may suspend the work by written notice until such orders by the Contracting Officer are followed by the Contractor. The Contractor shall hold the Park harmless from damages or claims for compensation that may occur in the enforcement of this section.

The Contractor will supervise and direct all work. The Contractor will be solely responsible for the means, methods, and safety practices of the employees, subcontractors, techniques, sequences, and procedures when performing work. The Contractor will employ and maintain on the work site a qualified working Supervisor who shall have been designated in writing by the Contractor as the Contractors’ representative. The Supervisor shall have full authority to act on the behalf of the Contractor and all communications given to the Supervisor shall be binding as if given to the Contractor. The Supervisor shall be present on site at all times as required to perform adequate supervision and coordination of the work.

Gateway Arch Observed Holidays

Holiday Date to be Observed

New Year's Day January 1

M.L. King, Jr. Birthday 3rd Monday in January Park Is Open

President's Day 3rd Monday in February Park Is Open

Memorial Day Last Monday in May Park Is Open

Independence Day July 4th Park is open-on shortened public hours

Labor Day 1st Monday in September Park Is Open

Veteran's Day November 11 Park Is Open

Thanksgiving Day 4th Thursday in November

Day after Thanksgiving 4th Friday in November Park Is Open

Christmas Eve Last regular work day before Christmas Day Park Is Open

Christmas Day December 25

New Year's Eve Last regular work day before New Year's Day

3. INSPECTIONS AND REPORTING REQUIREMENTS

a. Monthly reports shall be prepared, signed, and dated by the Contractor’s Supervisor for the facility and contain the following information as a minimum:

i. Checklist of all tasks performed for the facility and the signature of the employee who performed them.

ii. Discrepancies from the routine work scheduled and an explanation of the circumstances involved.

iii. Any damage or defect of Park property where the Contractor has responsibility should be documented on reports with sufficient description and identified location for follow up by the Contractor Officer.

4. SPECIFIC REQUIREMENTS – CUSTODIAL SERVICES

a. The Contractor will furnish all labor, equipment, cleaning supplies, supervision, transportation, and payment for custodial services. Additional services to perform interior window washing and carpet cleaning services may be requested. Glass should be cleaned per manufacturer’s recommendations using products and methods consistent with those recommendations and that of the industry. Contractor shall use environmentally friendly products, whenever possible, pre-approved by the Park.

i. Park shall provide paper products, toilet paper, paper towels, garbage can liners, toilet seat covers, compostable liners, and the following Green Seal, see Attachment 5, or equivalent cleaning products: restroom cleaner, neutral floor cleaner, glass cleaner, degreaser.

b. The contractor shall provide an on-site point of contact (POC) for contractual matters while working on-site. The POC must have the authority to obligate the contractor. The contractor shall provide the POC contact information to include Name, Address, Email Address and Telephone Number.

c. The Park shall complete an inventory of janitorial supplies once a month, mid-month. If supplies are running low, please notify the Contracting Officer Representative (COR) or Inspector via email or voicemail.

d. The Contractor shall maintain the janitor closets in a neat and orderly fashion.

e. All work shall be performed under the supervision of a qualified supervisor.

f. The Contractor will ensure that his/her employees comply with all Park regulations, and practices.

g. The Contractor’s personnel will conduct themselves on site in a workmanlike manner at all times.

h. The Contracting Officer Representative (COR) or Inspector will inspect work performed by the Contractor on a regular basis. In the event of work performance deficiencies, the COR will notify the Contractor. Notification may be verbal or written. The Park may choose to require the Contractor to rectify the deficiency within 24 hours. The Contractor is encouraged to schedule inspection times/dates with the Park’s COR or Inspector.

i. The Contractor shall, if applicable, establish a work schedule as set forth in the contract, maintenance agreement, or requisition. In no case shall work be performed before or after the schedule times without approval by the Contracting Officer. In addition, the Contractor will provide a periodical cleaning form showing the completion of work for that time period.

j. The COR will, if necessary, provide a building schedule which will include the dates, days, and times each facility will be available for servicing. In the event, this schedule is changed or modified, the Park will provide adequate notification to the Contractor.

k. The Contractor will provide a list of employees to the Park and individuals will undergo a background check before the commencement of their duties. Background checks will be required of all employee’s working on-site. The background checks will be no cost to the contractor.

i. Identification: Each employee shall always carry identification card issued by the Park to be worn in a visible location on their person while performing services on the Park premises. No temporary employee will be allowed to work on Park premises without prior authorization for the Park. The Contractor shall not allow children, pets, and nonemployees on the premises.

l. The Contractor of his/her employees must not remove or consume any property belonging to the Park, Park employees, or General Public. This policy includes any articles that may be deposited for disposal in trash receptacles.

m. Materials, equipment and/or paper supplies belonging to the Park will not be transferred from one building location to another by the Contractor without permission of the COR

n. The Contractor or the like, may not use Park or General Public property, including telephones, Fax, or copy machines, ladders, lifts, maintenance equipment, or the like, unless given permission by an authorized Park representative.

o. Smoking shall not be permitted in any Park building except in a designed exterior smoking area.

p. The Contractor and his/her employees shall be scheduled working after normal business hours. A park representative will be present ensuring all doors, windows, and gates giving access to Park buildings are secured. All lights, except night lights, will be turned off before leaving the premises.

q. The Contractor may be issued necessary building key set(s) as well as electronic door card keys. In no case shall the Contractor make duplicates of any Park issued key(s). The Park will deduct $1,550.00 from payments to the Contractor for each building key lost, broken through neglect or misuse, or not returned to the Park at the expiration of this contract.

r. The contractor shall be responsible for safeguarding all Government property. At the close of each work period, Government facilities, equipment, and materials shall be secured.

i. Key Control. The contractor shall establish and implement methods of ensuring that all access cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control.

s. The contractor shall notify the government of any needed repair(s) of assigned space or of any area that may affect performance of contract work, present unsafe and/or unhealthy condition, or cause any delays or interference of work by employees of the contractor. Such notification shall be made immediately by the contractor to the appropriate point of contact.

t. Should the Contractor’s custodial staff have questions or need to report irregularities in the performance of their duties while at the contract site, the Park will have an employee within the vicinity for whom to contact.

u. The Contractor shall report any building damage or potential hazard immediately to onsite NPS Staff during the contractor’s scheduled work hours. The Contractor will then follow up with the COR or Facility Services by telephone at 314-655-1626 during normal business hours of 6:30 a.m. to 3:00 p.m. All incidents, altercations, or accidents involving Contractor personnel require a written report from the Contractor describing the incident or accident to be provided to the COR.

v. After normal business hours, emergencies and life-threatening emergencies, calls shall be directed to US Gateway Arch Dispatch (Arrowhead), 314-655-1701.

w. Hazardous conditions shall be immediately remedied or secured by the Contractor’s qualified and trained personnel to prevent further damage and/or protection of all personnel from exposure or injury. Specifically, as regards to WISHA Standards Chapter 296-62 W.A.C., Bloodborne Pathogen Compliance; the Contractor shall also be responsible for training and protecting any and all employees of the Contractor, while engaged in the performance of any work or services by the Contractor under this agreement, as to the safeguards used and precautions taken, for the proper handling of infectious materials. Verification of training must be presented prior to commencement of work.

x. The Contractor and all Subcontractors shall be required to obtain a business license within 30 days upon the award of Contract. The business license fee will be as stated in the fee schedule. Obtaining a business license shall not be reason for an increase in the awarded contract.

y. Contractor must comply with existing CDC guidelines for the control and prevention of the Coronavirus Disease 2019 (COVID-19), and Occupational Safety and Health Administration ((OSHA) 3990-03 2020, as they currently exist, and as they may be updated in the future.

Unless specifically notified otherwise by the Contracting Officer, the Contractor shall also comply with additional federal, state, county, local or agency guidance that may be issued which are applicable to the type of work being performed under this contract.

https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html https://www.osha.gov/SLTC/covid-19/ https://www.osha.gov/Publications/OSHA3990.pdf

5. SPECIFICATIONS – CUSTODIAL

A. PUBLIC AREAS

i. REFUSE – CONTAINERS

1. Empty Containers/Replace Liner: All refuse, and recycling containers shall be completely emptied, and a clean, appropriately sized liner installed.

2. Wipe Clean Containers: Containers shall be damp wiped clean to remove stains, smudges, and dried refuse.

3. Recycling Containers: Recycling Containers for all recyclables are to be emptied and a clean, appropriately sized liner installed. Do not empty containers marked for shredding or battery recycling.

4. Clean & Disinfect Waste Receptacles: Containers shall be cleaned and disinfected to remove stains, smudges, and dried refuse.

ii. CLEAN & DISINFECT

1. Clean Doors, Walls, and Frames: Remove finger marks, furniture rubs, and scuff marks from walls, doors, frames, and kick plates.

2. Clean and Disinfect Handles, Handrails, and Covers: Clean and disinfect door handles, handrails, electrical switch plates, and outlet covers.

https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html https://www.osha.gov/SLTC/covid-19/ https://www.osha.gov/SLTC/covid-19/

3. Clean and Disinfect Drinking Fountains: Stainless steel fountains are to be cleaned with a stainless cleaner, disinfected, inside and out, as well as fixtures. Fountains are to be free of water spots, stains, and smudges.

4. Clean and Disinfect Communication Equipment: Disinfect and remove dirt, smudges, and finger marks from telephones.

iii. LOBBY FURNITURE (Benches)

1. Furniture Placement: Furniture, chairs, refuse, and recycle containers are to be placed back in their appropriate locations.

2. Furniture – Damp Wipe: Furniture shall be damp wiped with disinfectant to remove stains, smudges, and dried refuse.

iv. DUSTING

1. Dust Horizontal Surfaces: Horizontal surfaces, window ledges, light fixtures, picture frames, and the like are to be dust free.

2. Dust Furniture: Common area furnishings, directory signage, tables, and chairs are to dust free.

3. High Dust – Vents, Grilles, Lighting, Etc.: High dusting shall be anything over 6’ from the floor including vents, grilles, exhaust fans, light fixtures, clocks, door tops, and frames.

v. WINDOWS AND PARTITION GLASS

1. Clean Entry/Exit Glass: Entry/Exit glass shall be cleaned and streak free inside (not out).

2. Clean Partition and railing glass: Railings and partitions shall be cleaned and streak free on both sides.

vi. CARPET

1. Vacuum Carpet: Carpeted areas of lobbies, conference rooms, hallways, corridors, entrances, including entrance mats are to be thoroughly vacuumed dirt free. Furnishings (chairs, wastebaskets, etc.) are to be moved and returned to their original locations to provide for vacuuming.

2. Vacuum with Edging Tool – All Corners: Carpet edges and corners where floor and wall intersect, where floor and thresholds meet or around the bases of any object permanently placed on a carpet surface are to be vacuumed with an edging tool. Great care around displays and exhibits is necessary to prevent chips and scuff marks on museum display. 3. Routine Spot Clean Carpet: Carpet is to be kept in a stain-free condition. The Contracting Officer Representative and the Contractor shall agree as to whether carpet shampooing/extraction supersedes spot cleaning.

4. Baseboard Cleaning: Baseboards (wood, vinyl, rubber) shall be kept cleaned with an appropriate product so as not to discolor or scratch.

vii. FLOORING – CERAMIC, PORCELAIN, TRERAZZO AND STONE TILE

1. Sweep Tile Floors: Ceramic tile flooring shall be swept with a broom so as to leave the floor in a dirt (dust) free state.

2. Damp Mop and Disinfect Tile Floors: Natural stone and ceramic/porcelain tile floor surfaces shall be damp mopped with a neutral disinfectant.

3. Machine Scrub Tile Floors: Hard floor surfaces shall be machine scrubbed with an effective detergent cleaner and neutralized. Hard surface flooring shall be maintained to remove stains, smudges, scuff marks, and dried refuse.

4. Baseboard Cleaning: Baseboards (ceramic tile) shall be cleaned with an appropriate product so as not to discolor or scratch.

viii. FLOORING – CONCRETE

1. Sweep Concrete Floors: Concrete floors shall be swept with a broom so as to leave the floor in a dirt (dust) free state.

2. Damp Mop Concrete Floors: Concrete floor surfaces shall be damp mopped to remove any dirt and all spills. Scuff marks or stains are not expected to be removed with damp mopping.

3. Baseboard Cleaning: Baseboards (wood, vinyl, rubber, concrete, steel) shall be cleaned with an appropriate product so as not to discolor or scratch.

ix. STAIRS - CONCRETE

1. Sweeping Stairwells:

Stairs and landings shall be swept with a broom, dust mopped, or vacuumed so as to leave the treads in a dirt (dust) free state.

2. Damp Mop Stairwells:

All stairwells and landings will be damp mopped, where applicable.

B. NON-PUBLIC AREAS

i. REFUSE – CONTAINERS

1. Empty Containers/Replace Liner:

All refuse and recycling containers shall be completely emptied, and a clean, appropriately sized liner installed.

2. Wipe Clean Containers:

Containers shall be damp wiped clean to remove stains, smudges, and dried refuse.

3. Recycling Containers:

Recycling Containers for all recyclables are to be emptied and a clean, appropriately sized liner installed.

4. Food Waste Collection Containers:

Food waste collection containers are to be emptied and a clean, appropriately sized liner installed.

5. Clean & Disinfect Waste Receptacles:

Containers shall be cleaned and disinfected so as to remove stains, smudges, and dried refuse.

ii. CLEAN & DISINFECT

1. Clean Doors, Walls, and Frames:

Remove finger marks, furniture rubs, and scuff marks from walls, doors, frames, and kick plates.

2. Clean and Disinfect Handles, Handrails, and Covers:

Clean and disinfect door handles, handrails, electrical switch plates, and outlet covers.

3. Wipe Counters, Cabinets and Appliances:

Drain boards, cabinet fronts and pulls, countertops, tables, towel dispensers, and appliances (exterior of refrigerator and microwave) are to be cleaned so as to remove finger marks, smudges, and left in a dust/dirt free condition.

4. Clean and Disinfect Kitchen Sinks & Faucets:

Stainless steel sinks, faucets, and handles are to be cleaned and disinfected with a disinfectant to remove all stains, spills, and food debris.

5. Restocking Dispensers:

Kitchen dispensers (paper towel and soap) are to be checked. Dispensers shall be filled as needed or as directed by the Contract Administrator.

iii. FURNITURE

1. Furniture Placement:

Furniture, chairs, refuse, and recycle containers are to be placed back in their appropriate locations.

2. Furniture – Damp Wipe:

Furniture shall be damp wiped with disinfectant to remove stains, smudges, and dried refuse. iv. DUSTING

1. Dust Horizontal Surfaces:

Horizontal surfaces, window ledges, light fixtures, picture frames, and the like are to be dust free.

2. Dust Furniture:

Kitchen furniture, tables, and chairs are to be dust free.

3. High Dust – Vents, Grilles, Lighting, Etc.:

High dusting shall be anything over 6’ from the floor including vents, grilles, exhaust fans, light fixtures, clocks, door tops, and frames.

v. FLOORING – RUBBER/VINYL TILE

1. Sweep Tile Floors:

Resilient tile flooring (rubber, vinyl) shall be swept with a broom or dust mopped so as to leave the floor in a dirt (dust) free state.

2. Damp Mop Tile Floors:

Resilient floor surfaces shall be damp mopped to remove any dirt and all spills. Scuff marks or stains are not expected to be removed with damp mopping.

3. Baseboard Cleaning:

Baseboards (vinyl, rubber) shall be cleaned with an appropriate product so as not to discolor or scratch.

6. AREAS OF SERVICE (see Attachment 4): The estimated square footage for the building is: (1ea) 58,213 square foot Museum/ Visitor Center.

A. Visitor Center West Entrance- Glass doors and windows interior entrance mats, floors, counter tops and trash/recycling receptacles, benches glass railings and doors. Three elevators-uncarpeted, and two escalator railings and adjacent walls. (The park will clean the escalator system (moving stairs)).

1. Mezzine area- restrooms, glass railings, hallways, stone floor map trash receptacles Elevators (floors, walls, and operator key pads)

2. First floor- public areas terrazzo floors, carpet, walls, railings, benches, trash receptacles, and restrooms.

3. Arch Visitor Center Museum- Glass entry partitions and carpet (does not include exhibits or associated signage). Carpet vacuuming and sweeping in areas as need will be the only needed services within the museum area.

B. Arch Tram Lobby- public restrooms, terrazzo floors, benches, trash receptacles, glass railing to both the North and South exits and door areas (does not include store areas, concessions, or Arch Tram load zones)

C. Non Public area- Employee Breakroom, which will also be available to contractor for breaks.

7. CLEANING PRODUCTS

The park desires to not mix products on surfaces that could react with one another. These are the green certified cleaners that we are using in the building. Including Dropzone

Performance of Janitorial Services The contractor shall provide all tools, labor, material, and equipment necessary to perform custodial services to present a clean, neat and professional appearance at Gateway Arch National Park (JEFF). Custodial Services are required for the Visitor Center West Entrance and Museum Area. Services are also required for the Tram Lobby Area (see Attachment 4 Cleaning Areas). The contractor shall comply with all applicable local, state, and federal laws; and the requirements of this Performance Work Statement. The contractor, through innovation, technology, and other means, shall perform the required custodial services at frequencies determined by the park to meet the standards expressed within the PWS, and its attached documents. Additionally, the contractor must meet the prescribed standards for the specific tasks that are stated in the “Service Delivery Summary” (SDS) to be regarded as acceptable. Services considered unacceptable determined based on the prescribed method of surveillance and inspection shall be re- performed at no additional charge to the government. For those services that cannot be reperformed the government inspector or Contracting Officer Representative (COR)/Technical Representative shall notify the contracting officer. The contracting officer will contact the contractor to discuss consideration.

1. SERVICE DELIVERY SUMMARY (SDS)

Performance Objectives Performance

Threshold

Method of

Surveillance

Documentation

Of Surveillance

Basic Cleaning Services: All areas cleaned to meet quality and commercial standards specified in this

PWS. These areas require cleaning of all visible dirt from surfaces daily.

5 Periodic reviews per month

Periodic Checklist

Restroom Only Cleaning Services: All restrooms shall be cleaned to meet the quality and commercial standards specified in this PWS.

These areas require the removal of all dirt of any kind, including, bacteria (see notes above) and viruses (same here). To be accomplished daily.

5 Periodic reviews per month

Periodic Checklist

Window Cleaning: All interior windows will be cleaned to the standards specified in this PWS.

0 – Per occurrence

100% Checklist

A. All interior space, identified by park, shall be free of obvious dirt, debris, and dust. Glass surfaces shall be clean and free of smudges. Furniture shall be free of obvious dust, dirt and debris. Carpets will be clean;

free of obvious spots, stains, dirt, and debris. All floors will be maintained according to best trade practices. Floors requiring a finish shall be maintained at a high luster and free of all marks.

B. Drinking fountains will be cleaned to be free of water marks and any other debris or encrustations.

C. Restrooms will be cleaned and disinfected. Refill soap dispensers, clean and sanitize all restroom fixtures.

Floors will be cleaned; disinfected and free of dust, dirt, debris or bacteria using approved antibacterial cleaning supplies. Partitions and walls will be free of obvious dirt, and dust. Restroom supplies shall be replenished as needed to maintain an adequate supply of products such as hand soap, toilet paper, and paper towels.

D. Glass Cleaning Services

i. The interior of all windows will be cleaned without streaks or smudges. All cleaning solutions for the window partitions must be a green seal product and be approved by the Contracting Officer Representative. The interior windows will be cleaned on a weekly basis per the contractor’s approved cleaning schedule (this does not include entrance doors, see paragraph 1 on page 14 of this PSW.

ii. Special Considerations: Windows are approximately 8 feet in height, blinds are used on the windows, a 3M brand UV filtering film is installed on some windows (refer to the 3M website for cleaning instructions when cleaning the windows with 3M film installed) and one room is a sunroom. iii. All entrance/exit door glass (interior and exterior) will be cleaned to maintain a streak and smudge free appearance.

2. Contractor Quality Control Plan: The Contractor will establish a complete quality control plan to assure the requirements of the contract are provided as specified. Copies of the Contractor's Quality Control Plan will be provided to the Contracting Officer and his/her designated representative prior to the pre-performance conference. This plan will include, but not be limited to the following:

A. An inspection system covering the services stated in the Scope of Work by section. It must specify the areas to be inspected on either a scheduled or unscheduled basis or the title of the individuals who will perform the inspection.

B. A method for identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

C. A file of all inspections conducted by the contractor and any corrective action taken. This documentation will be made available to the government at all times during the term of the contract.

3. Service Schedules: The contractor shall develop and maintain a service schedule indicating task, and frequency of service to be performed. The service schedule shall be submitted as soon as possible after contract award but no later than the Pre-Performance Conference. The contractor shall coordinate with NPS managers to agree upon a daily schedule. The contractor shall comply with the submitted schedule as approved by the Contracting Officer.

4. Workload Estimate. The Government's estimate of square footage represents the Government's best estimate of the actual square footage of designated areas. The contractor shall notify the COR or Inspector in writing when actual conditions or actual measurements differ from those provided by the government. If the contractor does not inform the COR or Inspector of differing conditions, the government shall not be responsible for any additional cost that may be incurred by the contractor. The contractor shall also notify the COR or Inspector if a facility undergoes renovations, which prevents the contractor from performing cleaning duties. The COR or Inspector will notify the contractor of potential renovations that may require alteration of their workload.

5. Material Safety Data Sheets (MSDS/SDS): The contractor shall provide to the Government 3 copies of the

MSDS/SDS for all approved cleaning products used during the performance of this contract. The contractor shall use no cleaning product until approved. Green products or environmentally safe cleaning products will be the only products approved for use on site. Exceptions will be made on a case by case basis if a green product needed is not available in certain situations.

6. Additional Carpet Cleaning Service(s): The contractor shall shampoo carpet in each facility twice per year, unless specified differently. The contractor shall coordinate with the facility managers to determine when the shampooing will be accomplished. The contractor will submit a monthly schedule of carpets to be cleaned at least five (5) days prior to the month scheduled.