Attachment_1_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

For “Associate Deputy Director – Bureau Operated Schools”

Bureau Operated School Professional Growth

1.0 Background

The Bureau of Indian Education, Bureau Operated Schools, is seeking a provider of school administration software which will move to empower K-12 leaders with the right tools, data and insights to build effective educational programs. Our State Education Agency's (SEA) focus is to implement secure, reliable software within our schools which are built exclusively for K-12 districts.

The software program focus we are seeking should relate to professional growth, which aligns our professional learning, collaboration, and evaluations together. We are a SEA which operates

22 schools across the Nation.

Once identified, we want to implement this across all school systems with training for school administrators and teachers. Software program should allow for training to be provided virtually/online and, ideally, provide access to recorded trainings which can be utilized for staff professional development. We prefer a program aligned with the Charlotte Danielson model of teacher evaluations that will allow us to track various SEA required trainings and certifications within the programs.

2.0 Objective

The objective of this requirement is to obtain a software program designed for school administrators to monitor and track professional growth, which aligns our professional learning, collaboration, and evaluations.

The period of performance will be for one base year beginning Date of Award – July 31, 2022 and will include 4 additional option years.

3.0 Scope of Work

The contractor shall provide the following capabilities and services:

Review/Assessment

Contractor will conduct a review of the Associate Deputy Director – Bureau Operated Schools employee’s evaluation procedures to provide recommendations to maximize the capabilities of the system with the employee’s professional development requirements.

Training

Provide training resources via instructor led, online modules and/or online training library to equip staff with the skills to implement the system appropriately.

Organization

Provide an organization of the school information to cater the system to the needs of all 22

Schools within the Associate Deputy Director – Bureau Operated Schools.

Components of the system organization will include the following:

• Employee Performance Module

• Continuing Learning Module

• Collaboration Module

• Standardized Evaluator Module

Data Management

Provide initial upload of data into the system for program implementation. This shall include system templates, standard employee data, employee performance metrics/tracking, continuous learning, collaboration and the standardized evaluator.

System

Perform the migration of data to all modules, as applicable.

Reporting Module

Ability to run reports to meet federal, state, district, and/or internal reporting requirements.

Ability to also export to data and extract from all modules. The ability to view the reports by management at the Education Resource Centers and Associate Deputy Director – Bureau

Operated Schools.

Role Identification

Work with SEA to identify and train school team members to maintain and perform duties, if applicable to maintain and deploy the system.

Online/Telephone Technical Support

Provide technical support options in forms such as chat rooms, forums, online meetings, help desk and/or over the phone for Associate Deputy Bureau Operated School locations for trouble shooting the platform for functionality and operational issues.

4.0 Requirements

Assessment

Contractors will conduct a review of the Associate Deputy Director – Bureau Operated Schools employee’s evaluation procedures to provide recommendations to maximize the capabilities of the system with the employee’s professional development requirements, per the Charlotte

Danielson Model.

Training

Provide training resources via instructor led, online modules and/or online training library to equip staff with the skills to implement the system appropriately.

Organization

Provide an organization of the school information to cater the system to the needs of all 22

Schools within the Associate Deputy Director – Bureau Operated Schools.

Components of the system organization will include the following components:

• Employee Performance Module

• Continuing Learning Module

• Collaboration Module

• Standardized Evaluator Module

Data Management

Conduct the upload of data into the system to the system templates, to include standard employee data, employee performance, continuing learning, collaboration and the standardized evaluator.

System

Perform the migration of data to all modules, as applicable.

Reporting Module

Ability to run reports to meet federal, state, district, and/or internal reporting requirements.

Ability to also export to data and extract from all modules. The ability to view the reports by management at the Education Resource Centers and Associate Deputy Director – Bureau

Operated Schools.

5.0 Specific Tasks

Shall provide the SEA with ongoing consultation related to software generated data, professional development and reporting needs for burau operated schools.

Shall perform routine data health checks to ensure the data fed into the system is appropriate to perform and to also ensure there is not any duplicate or erroneous data that could skew the performance of the system and reports.

5.1.1 Performance Objectives

Contractor shall provide summary of implementation timelines for SEA. Contractor shall create data warehouse, to include employee position descriptions, required professional development/training by position, and employee historical data. The contractor will coordinate implementation with IT to ensure systems are configured appropriately.

5.1.2 Deliverables

• Continuous Consultation with SEA

• Data Management

• System Configuration

• Deployment

• System Launch

• Role Identification

• Monthly Status Report

6.0 Monitoring Methods

Establishment of a data system which includes staff information. A rubric has been developed utilizing SEA performance evaluation form. Administrators at various levels have access to the reports on staff performance. Review the overall project and through the Monthly Status Report, review progress toward completion and identify any challenges. As challenges arise, work with contractor to resolve and work arounds to move closer to completion.

7.0 Quality

7.1 Contractor Quality Assurance and Quality Control.

Within 90 days of the commencement of the contract period of performance, the contractor shall establish and maintain a complete Quality Control Plan to assure the requirements of the contract are provided as specified. A copy of the CQCP shall be made available upon request by the

Contracting Officer, or the Contracting Officer’s Representative.

7.2 Quality Assurance Surveillance Plan (QASP)

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract.

b. Deliverables - The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the

Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance

4. Performance Measurement. Performance will be measured in accordance with the following table:

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency Acceptable

Quality Level

Contractor

Quality Control

Plan

QC activities, inspections, and corrective actions completed as required by the plan.

Inspection by the COR

Quarterly for overall QC activities.

As Required for corrective actions.

100%

Compliance with the contractor plan.

Contract

Deliverables

Contract deliverables furnished as prescribed in the

PWS,

attachments, CDRLs, etc., as applicable.

Inspection by the

COR

100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required.

Overall

Contract

Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the COR’s annual report on

Contractor

Performance

Assessment by the COR

Annual All performance elements rated

Satisfactory (or higher)

Invoicing Monthly invoices per contract are timely and

Review & acceptance of the invoice

Monthly 100% accuracy accurate.

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report).

The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract

Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within five days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

End of Performance Work Statement